All my domains that are hosted with them are down, and so is gearhost.com. Anybody else?

I am having the same problem. I run a monitoring program that I wrote and it has been down since 10:27 AM PDT.

I can occasionally hit their homepage, but it is unbearably slow and I suspect that customers are pounding their site trying to enter a trouble ticket.

Yes, once again GearHost sites are down.

This time it's an internal network problem (what was said an hour ago when a call was placed to them --- must be true because the trace route takes you one step into their network and then dies).

Was also told an hour ago that they would be back up in 15 minutes and told the same about 10 minutes ago.

Have no clue what the problem is though --- but it is a complete network outage as we see it.

My site is down too. :(

MikeG
www.thesouthtown.com

BettyBoop, what is GearHost's tech support number? I tried to look it up on their web site, but...I'm sure you can fill in the rest of the story...

Guess it would be a good idea to pop that number in my Palm Pilot! ;)

P.S. I tried to e-mail you, but I think I can assume that both our e-mail systems are down!

It's such a shame. I so want it to work out for these guys. I've read a lot of the posts on this board about people having problems here and there, but I've had an amazing experience with them up this outage (I signed up six weeks agao). A post I saw talks about Gearhost having a communication problem with their clients. That's insane! They're incredibly communicative. Anway. Let's just hope it's all back up soon.

I wouldn't worry to much, Ryan would usually post right away so I'm guessing hes working hard to fix the server and get all your sites back up :)

I guess this month will be free!

The site has been unreachable for over two hours now and 2/(30 days x 24 hours) = 0.278% downtime. Their site advertises 99.9% uptime.

It looked like the site came back up at 12:37 PM PDT, but we will see if the issue has truly been resolved. It conked out at 12:43-12:44 for another minute.

Bababooey,

I bet there is a loophole to prevent that....

There phone # is 888 535-5443

If you look at their terms of service, you will see that they do not make complete refunds. Depending on the down time, they will refund from 10%-50% I think.

Where do they host their servers at?

-Brendan

Hi Brendon,

I believe their data center is either in Englewood or Colorado Springs and they have also added a POP in Denver.

Betty Ann

Originally posted by bababooey
BettyBoop, what is GearHost's tech support number? I tried to look it up on their web site, but...I'm sure you can fill in the rest of the story...

Guess it would be a good idea to pop that number in my Palm Pilot! ;)

P.S. I tried to e-mail you, but I think I can assume that both our e-mail systems are down!

yes they do a good job at communicating.

Just a few days ago, Ryan called me on the telephone because I was going over my bandwidth. We worked a plan out and he was really nice about it. I have been really satisified with them.

Well I'm not going to go into it like we will be doing within the next few hours with our clients ... another long night ;) but GearHost was under a very severe DOS attack (Ping of Dealth) which was malformed (Flood approach) and distributed (more than one person) at about 10:00 this morning. Basically the attack started against one of our clients and then spread to the whole network. Our current security solution detected the attack and starting going nuts. Within 30 minutes we had the problem defined and identified. Within 2 hours the problem was isolated and we then proceeded to turn it up a notch with a high profile firewall config, until a resolution was meet.

At about 4:00pm all servers were back online and running although our network is still very slow due to the restricted security profile and diagnostics. Since then we have been analyzing the data captured and working on a finalized solution while at the same time being on-guard for any suspicious activity.

While these things cannot be avoided, all the time, I must say that I am very proud of our team in handling this the way we did, we resolved a mission critical deliberate distributed attack against GearHost within a 6 hour window. I've seen this same type of thing take companies down for several days (look at Microsoft, CNet, Yahoo). However, I do realize the impact downtime has to our clients and do apologize for any problems this has created, please contact us or myself personally.

I've seen this same type of thing take companies down for several days (look at Microsoft, CNet, Yahoo).

No offense, but when were these sites down for days? It never happened. One of the most recognized attacks only lasted just over 2 hours:

http://www.visualware.com/visualpulse/yahoo.html

Originally posted by UmBillyCord
No offense, but when were these sites down for days? It never happened. One of the most recognized attacks only lasted just over 2 hours:

A lot of them lasted for days. Check out the following DoS attacks against:

Microsoft [2+ days]
http://www.nwfusion.com/news/2001/0125mshacked.html

Amazon, Yahoo, CNN, others [2+ days]
http://news.com.com/2100-1017-236683.html?legacy=cnet

eBay [3+ days]
http://news.com.com/2100-1017-226987.html?legacy=cnet

Just some random news sources.

Actaully, most these were a few hours if you read them. The only thing lasting longer then 7 hours (eBays attack) was the screw up by Microsoft, not from DDOS.

Yesterday's nearly 24-hour blackout was blamed on a technician's error. Microsoft said the error occurred during a configuration change made to a router on Microsoft's Domain Name Service (DNS) network.


It totally sucks you had to deal with some aholes. I just didn't want readers of this thread to read that those companies were *down* for *days* due to a similar attack. They were not.

True, and point taken, my point is more to the fact that out of a five day period (eBay example) they were hacked three times. Microsoft, if you remember was down for almost a week, up and go, just not flatlined. So the basic point is the effect of the attack. It can last several days or just a few hours, depending on how robust the company and security is as well as about a hundred other scenerios ;).

I apologize for the incorrect statement.

Well all I can say is that is running better now, once and a while it will take like 15secs for a page to display but then 30secs later its 1 or 2seconds so its not that bad and hopefully it will be better soon..


I dont know why ppl have to do this kind of crap.. its very annoying :-D