Just wondering if there is any other end-user services offered cheaper than bobcares.com.

Anyways, is there such a support service that also covers reseller clients (Clients with there own set of clients) ?

Have you tried Touchsupport? They're US based and cover both shared and VPS clients. You will be looking at about 50 cents a month per user, I believe.

hmm.. if you really count it, its more expensive in the long run..

Really, it is pathetic if you consider less than $1/month/customer expensive for quality support. Touchsupport is a highly regarded leader in support for the webhosting industry and a real company. There reps would represent your company positively.

$1 per month? funny, that wasnt what I read in their website.. i'll check it again..

There are a number of different outsourced support companies that you could search the forums for. I'm not really sure on whos good and whos not though, sorry.

$1 per month? funny, that wasnt what I read in their website.. i'll check it again..

24/7 ticket based support, free eSupport software, up to 75 domains, for $59.95 per month. That works out around 80 cents per customer, per month. :)

NOT For people with like 5 customers who just want to offer true 24/7 support.

I know of supportpro.com and bobcares.com both are located in India .

webchatsupport.com $16 a month for 50 live chats, $20 a month for 100 tickets, and they do have phone support also but I am not sure what they charge for that. They are a GREAT service!

webchatsupport.com $16 a month for 50 live chats, $20 a month for 100 tickets, and they do have phone support also but I am not sure what they charge for that. They are a GREAT service!

Heh, yeah, this looks like a Great stealer of site copy!

From our site, EST. 2003:
Tickets are purchased on a monthly basis. A ticket is defined as containing a response from a Touch Support staff member. Please note that while a ticket with one response from our team is counted as one complete ticket (this includes moved tickets), a ticket with 20 responses from our team is also counted as one complete ticket.
100 Tickets $350.00 $3.50 per Ticket
250 Tickets $812.50 $3.25 per Ticket
500 Tickets $1500.00 $3.00 per Ticket
500+ Tickets Call 1-888-45-Touch
REQUEST QUOTE




From their site, EST. - 5 weeks ago:

50 Tickets $19.99 Per Month
100 Tickets $35.00 per Month
250 Tickets $60.00 per Month
UNLIMITED Tickets $85.00 per Month
REQUEST QUOTE

Please note that while a ticket with one response from our team is counted as one complete ticket (this includes moved tickets), a ticket with 20 responses from our team is also counted as one complete ticket.
* Help Desk request are $2.00 each after your monthly subscription's Help Desk are used.


I wonder how desperate you must be to Steal content.

I find it funny how you are so against them, and in your signature you promote an outsourcing hosting support business. They have the same line about how a ticket is counted. Should we go after all the hosting companies that have the same terms of service, or hosting plans?

I'm not out to bash other hosting companies because we are competitors. We have more class then that.

Hmm, its true that domains with end-user support is cheap if its within $ 1 to 2 a month.. but if a client that is a reseller with over 200 accounts underneath him.. ($200.00 / month?) wont that be expensive?

Sorry.. end-user services are a bit new to me.. eventhough im in the hosting biz for years..

Scout, presumably the reseller with over 200 accounts is taking in more revenue.....enough revenue to pay the greater costs.

I believe thinksupport.net is a pretty good company.

Why not hire some people part time? I see the benefits in having another company handling it although keeping things in house can be nice as well.

Is there per ticket with low $1.50?

Hire employee is cost more money than outsourced support.

My post related to them blatantly copying parts of our site.

If being upset when people violate your copyright is held in ill-regard, does that make it ok for me to copy everyone's site?

$200.00 is not that much if you really think about it. Well I guess it depends how much your resellers are paying you. For me it would be no problem since they would be paying $25.00+. If $200.00 is to much for you then you are in the wrong business.


Hmm, its true that domains with end-user support is cheap if its within $ 1 to 2 a month.. but if a client that is a reseller with over 200 accounts underneath him.. ($200.00 / month?) wont that be expensive?

Sorry.. end-user services are a bit new to me.. eventhough im in the hosting biz for years..

excuse me... if you are being paid $ 25.00 / month and the client has 200 domains.. and you are charged $ 200.00 / month... exactly where is the profit there?

Correct me if I am wrong with my computation...

Well are you looking at finding support for your clients client? Or just your clients? Example if you have 200 clients that pay out $25.00 each that is $5,000.00. Now 200 clients at .80 each or what ever it is around $160.00. Take out server costs, back up costs, sys admin costs which is around $800.00 you have around $4040.00 left over. Then if you have a merchant account that is another $25.00, and other stuff you have to consider the costs for that as well.

If you just have one client then of course it won't be worth it. Though if you have more then it is worth it. Also why would one client have 200 domains? Are you thinking reseller wise or just a shared client?

excuse me... if you are being paid $ 25.00 / month and the client has 200 domains.. and you are charged $ 200.00 / month... exactly where is the profit there?

Correct me if I am wrong with my computation...

Reseller clients actually.. shared hosting, I am already aware of... and yes, $ 200.00 isnt much if you have 200 shared clients directly..

Well you would only be supporting your client not the client clients. Or are you looking at supporting the other clients as well?

Reseller clients actually.. shared hosting, I am already aware of... and yes, $ 200.00 isnt much if you have 200 shared clients directly..

let's assume that I will have resellers, surely they have their own clients... I will support the reseller not his clients, but that also means I have to help him with regards to his domains.. does touchsupport do that?

Yes they do. They will help the reseller with any issues they or their endusers have, but they do not support the enduser directly. You can esculate any of your customers concerns onto them.

So is 1 reseller considered as 1 domain? or is it the whole lot underneath?

My post related to them blatantly copying parts of our site.

If being upset when people violate your copyright is held in ill-regard, does that make it ok for me to copy everyone's site?

In the post you previously gave, absolutely nothing was copied, there were no word for word issues at all. It is not against the law to emulate any competitor. This falls far short of any copywrite infringement. I saw very few simularities at all between their copy and yours frankly.

excuse me... if you are being paid $ 25.00 / month and the client has 200 domains.. and you are charged $ 200.00 / month... exactly where is the profit there?

Correct me if I am wrong with my computation...

Your problem is getting paid $25 per month to host 200 domains.

a reseller with a 5000 MB vps account can have a lot of domains underneath em... unless I charge him $ 300.00 / month for a 5 GB reseller account... then I can also guess I wont be getting much customers to begin with...

In the post you previously gave, absolutely nothing was copied, there were no word for word issues at all. It is not against the law to emulate any competitor. This falls far short of any copywrite infringement. I saw very few simularities at all between their copy and yours frankly.

Heh, yeah, well even they don't seem to agree with you as they changed their copy pursuant to a phone call I made to their manager :gthumb:

it did not look similar to me, either.


scout, people don't want to support hundreds of customers for a few pennies per month. you don't want to, and outsourced support companies don't want to, either.

most resellers have to support their own customers.

Touch Support:

Please note that while a ticket with one response from our team is counted as one complete ticket (this includes moved tickets), a ticket with 20 responses from our team is also counted as one complete ticket.


The other site:

Please note that while a ticket with one response from our team is counted as one complete ticket (this includes moved tickets), a ticket with 20 responses from our team is also counted as one complete ticket.

Not sure where the confusion lies - clearly it's copied.