Edatarack has got very attractive reseller packages. Appreciate if somebody can guide me if it is worth going for this service.

Never heard of this host. Is that edatarack.com? If so, it appears they offer excessive amounts of resources for a very small sum of money.

If you go with them, expect your service to reflect the price you pay.

How did you come about this host?

*Moved to a more appropriate forum*

Edatarack has got very attractive reseller packages. Appreciate if somebody can guide me if it is worth going for this service.
Um, who? :stan:

Any further suggestions. Has anybody tried their services?

Google Them ;)

No it's not worth going for that service at all in my opinion. It looks like they oversell.

try looking around then for other hosts or www.findmyhosting.com

Save yourself future headaches and find a host with a more reasonable pricing structure. These guys will not be able to help you.

Good reviews if searched through Google.., still is it worth going with them?

its your own choice really but the websites not very professional.

Save yourself future headaches and find a host with a more reasonable pricing structure. These guys will not be able to help you.

Haha spoken like a true competitor ;)


Participants may not use discussions to recommend, praise, or belittle other products or services, or any company; without first hand experience of those products or services. This includes companies recommending other companies. Any post not meeting a moderator's criteria will be removed without notice.

I would be careful with statements like that on these forums ;)

The price itself is too good to be true.. I would not dare to go with them.. i prolly will get my clients screaming at me!

The price itself is too good to be true.. I would not dare to go with them.. i prolly will get my clients screaming at me!
so do you guys prefer to Pay more as cheaper hosts seem unreliable? reason for me asking is personally i feel my host i run is wicked but when i reduce prices i get less signups and i do wonder why! lol

I will be more than happy to speak for edatarack.com I see allot of assumptions being thrown around but no real facts that can be answered by someone who can officially represent the company.

your prices do seem a little too good to be true... how are you able to give so much for so little?

currently I am shopping around for a reseller plan... top choices right now for me are Varhosting.net and SJRhosting.com... but your plans offer way more, for way less... I am just wondering, "What is the catch?"

I was looking to spend about US$20-40/month... everything I find for that is about 10-20GB w/ bandwidth of 100-200GB/month.

Also... why did it take you almost three months to respond to comments made about your site?

You own Rackspace?
Apparently

http://www.dnsstuff.com/tools/lookup.ch?name=eDataRack.com&type=A
http://www.dnsstuff.com/tools/whois.ch?ip=69.20.99.228

Care to clarify? :rolleyes:

dang dude... you don't need to lie. Just say "because I bought a server at rackspace and I am the only person in my company..."

you almost had me as a customer, but dang dude... I don't need the exaggerated sales pitch.

okay so apparently we scared off Paul B. from edatarack.com enough that he deleted his posts?

dang dude... you don't need to lie. Just say "because I bought a server at rackspace and I am the only person in my company..."

you almost had me as a customer, but dang dude... I don't need the exaggerated sales pitch.

I am not lying or trying to hide anything. We host our main web site and all of our back end business applications such as our help desk, ordering system, and other proprietary account management tools with rackspace.com. They are a whole other level of service provider than we are. We do not even offer the same type of solutions they do nor do we claim to. We also use this as our remote back up location of all off our shared hosting accounts so that we can have a copy of the shell account should we lose a server in our DC. Also we do this so that in the event that we do have a major network outage in Arlington, TX we can always communicate with our customers and continue normal business processes on our end while we also focus on resolving whatever may be going on with our local network.

What is wrong with this? We are not the only company that does this. It is actually a good idea to keep separate networks for this very reason. Different companies have different needs and we want to make sure that no matter what is going on with our network that we will always be available to keep customers updated. It comes down to not putting all your eggs in one basket. Obviously we don’t want anything to happen to our network and we have a 99.99% uptime with our provider but guess what, rackspace has a 100% network uptime guarantee and a 1-hour hardware replacement guarantee and you sure are not going to pay $100 a month for that level of service.

This means we have both ends covered. If we have a network event in Arlington we can focus on that and communicate with our customers. If we have a hardware failure with our RS server then we can deal with that quickly and not have both problems hit at the same time. If you have everything under one roof then you have drastically increased your single points of failure. If we had a network event and our business processes running on the same network, it would be chaotic. Our customers would be down on top of not being able to communicate with us at the same time. It would be more unprofessional do do business this way than the current way.

We don’t offer that same level of SLA to our customers nor do we claim to or charge for that level of service but it’s not about that. It’s about us being pro-active as a hosting provider to make sure that we can cover as many scenarios as we can within the scope of our services and business model and communicate with our customer’s 24/7/365. Tell you what, look up 419 Lillard Rd. Arlington, TX 76012. That is our building where we house our servers and our NOC. It’s our building. It’s not a colo, it’s not another competitor, it’s real physical stand alone building in which we lease from a Management Co. It’s not a P.O. Box or a suite some where either. Our Corp. mail box is a suite but that is for business related mail. Look up eDataRack.com, Inc. under the state of Texas web site and you will see that te registered agent address is 419 Lillard Rd. Arlington, TX 76012. Look it up on google earth. We are not hiding anything and frankly I am proud that we operate this way.

okay, good points... but you don't instill confidence when the moment someone questions one of your posts you delete all entries... seems a little fishy to me when someone does something like that.

I am still curious... just jabbed me a little when you removed everything you previously wrote.

So how is your customer service? From doing some searches on the forums I saw some complaints in the past. I am not seeing a ton of positive... but usually the loudest shouters are from the few displeased.

Do you overload the servers, or can I expect to receive the 40GB / 400GB/month that I would be paying for? Why do you only offer annual plans?

Honest questions from a possibly interested person...

you had previously written:
Because we own and operate our own servers in our own Data Center. We do not lease servers from other hosting providers so we have no middle man to be concerened about. We do not pay monthly server fees or bandwidth fees to other companies that restrict our service offerings.

We lease our own network and have a certain fixed cost that allow us allot of flexibility. Our margins are not affected by any limitations that a middle man might have us incurr. Also we simply keep our prices as extremely competative as we possibly can. As I am sure you have already foud out there is a web hosting price war in full affect and everyone wants your business. We have also just recently launced our new dedicatd server plans starting at $24.95/mo.

okay so apparently we scared off Paul B. from edatarack.com enough that he deleted his posts?

You did not scare me off. I addressed the location issue below and it does not change one thing I previously posted. Look up the address 419 Lillard Rd Arlington, TX 76012 on google earth. It is a real location and this is where our servers are located. It does not affect the level of service we provide and in fact it enhances it from the points I made below. It’s up to you whom you do business with. You have to make decisions based on the best available information you have. That is why I am monitoring these forums now because I want to make sure people get accurate information. It may not always be perfect or the information you want to here but it is at least coming from someone who actually can speak for this company.

We are not the only company that does this. Case in point, check out ehostpros.com. They host with ev1servers in Houston TX but on their web site says they are a California based company. I am not bashing them. On the contrary that is their business. I am just providing an example of a similar practice. Does that make them any less of a company? I personally don’t think so but lets compare apples to apples.

You did not scare me off. I addressed the location issue below and it does not change one thing I previously posted. Look up the address 419 Lillard Rd Arlington, TX 76012 on google earth. It is a real location and this is where our servers are located. It does not affect the level of service we provide and in fact it enhances it from the points I made below. It’s up to you whom you do business with. You have to make decisions based on the best available information you have. That is why I am monitoring these forums now because I want to make sure people get accurate information. It may not always be perfect or the information you want to here but it is at least coming from someone who actually can speak for this company.

We are not the only company that does this. Case in point, check out ehostpros.com. They host with ev1servers in Houston TX but on their web site says they are a California based company. I am not bashing them. On the contrary that is their business. I am just providing an example of a similar practice. Does that make them any less of a company? I personally don’t think so but lets compare apples to apples.

Also I did not delete any post. If any post gets deleted in here it will be done by the mod. not me. It may have been becuse I put a price in my second post and I forgot that I am not supposed to do that in this forum area.

okay, good points... but you don't instill confidence when the moment someone questions one of your posts you delete all entries... seems a little fishy to me when someone does something like that.

I am still curious... just jabbed me a little when you removed everything you previously wrote.

So how is your customer service? From doing some searches on the forums I saw some complaints in the past. I am not seeing a ton of positive... but usually the loudest shouters are from the few displeased.

Do you overload the servers, or can I expect to receive the 40GB / 400GB/month that I would be paying for? Why do you only offer annual plans?

Honest questions from a possibly interested person...

you had previously written:

Once again, I did not delete any entries. I am not sure what you mean unless the mod. deleted something that I am not aware of. I have no reason to delete entries. I can’t go into allot of details on any of these past complaints because it’s like stepping into a mind field. I have no data to research what the issue was on our end and some of it was back in 2002. My role was different then and some of the postings I have no clue what they are talking about. Also I can’t change the past but I welcome any of these old posters to contact me through the forum and I will look into what happened. I did attempt to contact the original poster of this thread to see if I could get some more info. but have not heard anything. I want to try and work a customer retention program to either gain back any lost customers or prevent things from getting out of control.

Obviously it is not our goal as a company to intentionally piss customers off. I know that sometimes there are variables in web hosting that cause people to get very angry and that also happen very quickly as well without warning. Having said that our policy is to work as hard as we can to make it right as long as we control it. Some things like DNS and domain names expiring and issues related to hosting we have gotten blamed for yet we had no control over it. Sometimes you just can’t do enough even if you try your best so make sure you are familiar with the companies polices and limitations to see if it’s going to be a fit.

We have a 24/7/365 help desk ticketing system which is monitored 24/7. Typically during normal business hours responses are around 2-3 hours or less for non-emergencies and if we are having a server issue we post announcement in the help desk account for customers to check status on resolutions. Billing and Sales are available M-F via email for sales questions and billing issues.

As far as our shared servers go yes, of course you are going to get the allocations you are promised. No one is going to say that you can’t max out your 40GB or your data transfer. However keep in mind that this is not a dedicated server. You are sharing one powerful box with perhaps several 100 other domains. We do limit our reseller servers to around 10-20 reseller accounts and of course typically not everyone is going to use 100% of the entire server. However if you have a web site that you know is going to be using a ton of mysql or a web site that you know is going to be getting some heavy duty traffic right away then you would have to take that into account and decide weather it belongs on a VPS or dedicated solution. Thanks for your questions and I am going to check out for the weekend. I appreciate your interest and I will be checking back in next week.

Maybe you can go to http://www.whois.sc/edatarack.com for some additional info.

Maybe you can go to http://www.whois.sc/edatarack.com for some additional info.

I already addressed this in post #20

I stay away from hosts that want payment for an entire year. I don't think I'm the only one who feels that way, either.

Three questions:

Why do you only accept annual payments?
What kind of money back guarantee would I get if I signed up?
Where can I find out information about your VPS packages?... I do not see them offered on your site.Thanks!

I stay away from hosts that want payment for an entire year. I don't think I'm the only one who feels that way, either.

We are not the only host that charges yearly. Many established hosting companies charge yearly to keep their price as low as possable and to off-set adverting costs as well. Did you review our guarantee? We have a full MBG as well as a prorated guarantee so even if you cancel 6 months into the hosting account we refund 6 remaining months of hosting. We do not keep money for unused hosting.

You will also see many hosting companies that do charge monthly and or offer that option charge non-refundable set up fees. So if you factor anywhere from a $15-$20 set up fee in order to pay monthly sometimes you come out worse if you decide to cancel early into the hosting service. Everyone has differing opinions but we have been billing this way for almost 4-years now.

Paul... One more question... Do you offer ClientExec or other billing software?

I asked previously about where can I find the VPS packages you say you offer?

I am almost ready to possibly consider trying your guys out... That is going to be the only true way to determine. I was almost sold on two other companies earlier today, but you have put up enough fight in here to at least make me curious.

Paul... One more question... Do you offer ClientExec or other billing software?

I asked previously about where can I find the VPS packages you say you offer?

I am almost ready to possibly consider trying your guys out... That is going to be the only true way to determine. I was almost sold on two other companies earlier today, but you have put up enough fight in here to at least make me curious.

We don't offer any integrated billing software right now but we are looking into implementing modernBill in the very near future which will allow us to offer sub-billing systems at a discounted price at that time. <<Snipped fluff>>

As the thread starter has no doubt found a host and this thread is bordering on self promotion, closed.

Please use the contact channels on the site if you are interested in this host.