Has anyone else managed to get a response from Namecheap's support department for the last month?

They used to be fine, but I have filed in their online form and emailed directly several times, without a response.

Perhaps it's time to go elsewhere. Why do all these companies start off well and then go slack?

Has anyone else managed to get a response from Namecheap's support department for the last month?

They used to be fine, but I have filed in their online form and emailed directly several times, without a response.

Perhaps it's time to go elsewhere. Why do all these companies start off well and then go slack?


Hello,

I can assure you, we handle all emails all day, everyday. If you have not received a response from us then I would assume there is something wrong between you and us e.g. spam filters.

If you pm here I will provide you with an alternate email address were you can reach me directly.

Thanks for the response, Richard.

There is certainly no a spam filter involved because, coincidentally, it is around this issue that I need some support.

I have no wish to make this public but I do not appear to have sufficient priviledges to PM you. Can you suggest an alternative please?

Did you just join wht to complain about / get support from namecheap?

Thanks for the response, Richard.

There is certainly no a spam filter involved because, coincidentally, it is around this issue that I need some support.

I have no wish to make this public but I do not appear to have sufficient priviledges to PM you. Can you suggest an alternative please?

I just tried PMing you myself and received the following message: "london123 has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her."

Please enable your PM's and I'll try again.

The user has an insufficient post count to send/receive PM's. We needs 5 posts.

just re-email support@namecheap or something?