I am but a consumer buying space for personal websites.



I'm not mentioning the host and won't because I'm not yet angry with them.


I was hit by a hacker at a couple of my sites I still had at FREE places (hypermart-virtualave).They sacked the sites...or more appropriate left THEIR version of the website.Like entries into perl scripts for web-based utilities where a username/password would be sent to THEM every time the utility would be used.

I even got an email telling me I have to understand the hacker is supreme..the user at their mercy.(from hotmail..getting hotmail to look up origins?)


They also got into at least one of my Yahoo Email boxes.

After a few days of begging passwords were returned to me.


My first reaction was simply change passwords of my various web locations.


At one of my paid sites(not hypermart-va) I went into the pleask control panel and changed passwords for user and ftp passwords.I do not think the hacker bothered me here.



----but I went back and I can't get into pleask.I can't ftp with the site. Password/User no good.(I wrote down my changes) Oddly it let me in once and then not again....


I ask the webhosting service if they can dig up my user/password for that pleask thing...reply...we don't know it.....


So if it be perhaps no fault of mine I can never use the site again during my subscription period?



ya know...first case of somebody locked out by case of user/password no good?

:confused:

They cant tell you the password but they can change it for you

hmmm...I think I even spelled plesk wrong...



I figured they should be able to re-issue user/passwords.(without the pain of a bunch of extra work?)


At least their automated email messaging system is sending out emails with garbled junk..%%%%%%%%%%%%%%%%%%%%%%% marks and all kinds of junk.


Wierd..you c/c/p from your email and go to 'support system' to file a support ticket and all the %%%%%%%%%%%%%%%%% stuff comes out to be readable info....minus anything intelligent.(such as your account name,etc.etc.)

Your host should be able to give you your passwords without changing them. Plesk stores them in a DB table. "we don't know" = find a new host. Seriously! This is not rocket science.

-Dan

You can even "view source" for the "Edit" and "hosting" pages, which will reveal the passwords.

It would seem if you ran the operation you would be able to retrieve passwords for somebody...as comments above seem to indicate.


Well..its been a couple of days and no help.


I might add this host seems NEVER to be able to understand me.I know many have that difficulty but often the question/problem is not that complicated.


Is the problem of being locked out of plesk over user/password no good that hard to understand as far as MY problem?


I bought 2 sites at this place.It was bought out.All people were promised grandfathering of plans/rates. My sites were bought different times and 2 totally different domains.Illegal to buy more than one site/account? Somehow my 2 sites got lumped into 1 and not same plan I bought.I have been emailing support to straighten it out for months.I supply screenshots of original signup emails,etc.etc.

Can't understand me.Is it that complicated?


I finally got a nice long email of apology nature that took time to write.It indicated the problem now resolved. Its another month and nothing has changed !!!!


I learned not to bash places here because any host gets hurt by the negativity.


I can't help getting the feeling all 'grandfathered' people are suppossed to 'move on'.Prices have 3x.


So I sit and wait to see if I can ever get into plesk again.I called the 888 toll free number as instructed yesterday..nobody there....

I can still edit the site(s) because I had perl script file managers of my own with their own url but without plesk I can't edit any account functions nor use ftp.


Nobody expects instant HELP unless you pay for it (i.e.higher prices) but this chronic 'can't understand you' is perplexing.

Originally posted by AcuNett
You can even "view source" for the "Edit" and "hosting" pages, which will reveal the passwords.

Wow, you know what, you're right! Never thought to look until I read this.

zz4, looks like your host doesn't know that much about their own systems :( I'm surprised they have an 800 number.

Dave: :D