I'm a website enthusiast. I enjoy webdesign, webdevelopment, as well as webhosting.

At the moment I'm hosted on a Budget Reseller account with Resellerzoom who are a reputable and stable company. I've been hosted with Resellerzoom now for about 6 months and I've come across two problems in the entire duration of conducting business with them.

1. Repeated server hacking. Fortunately we were able to come to a solution where I was able to eliminate an insecure php script expolited by a previous (disgruntled friend).

However for the last few days I have not been able to access any part of my website at all. 0% access. At first I thought it must be something on my side, however soon I was contacted by many of my peers and visitors whom resided in Melbourne, Australia (Where I live) also cannot access any portion of the reseller account's websites. It seems site visitors from other countries/cities still are able to access the site.

However myself personally have no access.
- I cannot access WHM.
- I cannot access cPanel.
- I cannot access FTP.
- I cannot browse the websites.
- I cannot do pretty much anything.

So for the last perhaps 48 hours I have been contacting Resellerzoom support for assistance with this matter. Unfortunately this time I can't really help with the solution seeing as I'm pretty much barred from my own account. I'm not suspended, everything seems to be fine in terms of billing and policy compliance. However support has been lousy, I get repetitive and even ignorant replies to my ticket submissions from different support staff. I'm not dealing with one person, I have a whole team who are 'assisting' me, except they don't seem to bother reading the replies that other support team members have sent.

It seems that since I'm a lower-paying customer I'm receiving lower quality support. Clearly on the website it states that Budget accounts cannot use live support without paying a $25 fee (5 times more than my monthly hosting fee). So I'm stuck with the helpdesk ticket system which isn't working well at all, and reading up information in the Knowledgebase about completely irrelevant problems.

To top this off, I had to pay next month's hosting bill whilst I have no access to it. So now I am requesting that a backup could be sent to me of the webhosting account so that I can see what alternatives I have. I think that the issue may be some sort of routing problem at the datacentre but I will never know until some sort of proper investigation is conducted and I am notified of the results. Until then all I can say is..

I am very disappointed at you Resellerzoom, at least for this moment.

Good support is definately one of the hooks a company has on the client, generally speaking ResellerZoom has been pretty good.

It seems that since I'm a lower-paying customer I'm receiving lower quality support. Clearly on the website it states that Budget accounts cannot use live support without paying a $25 fee (5 times more than my monthly hosting fee). So I'm stuck with the helpdesk ticket system which isn't working well at all, and reading up information in the Knowledgebase about completely irrelevant problems. There have been a lot of problems with their budget plans lately (*shrug*). I guess in this case its "You get what you pay for".

Good luck with getting your access restored.

I'm a website enthusiast. I enjoy webdesign, webdevelopment, as well as webhosting.

At the moment I'm hosted on a Budget Reseller account with Resellerzoom who are a reputable and stable company. I've been hosted with Resellerzoom now for about 6 months and I've come across two problems in the entire duration of conducting business with them.

1. Repeated server hacking. Fortunately we were able to come to a solution where I was able to eliminate an insecure php script expolited by a previous (disgruntled friend).

However for the last few days I have not been able to access any part of my website at all. 0% access. At first I thought it must be something on my side, however soon I was contacted by many of my peers and visitors whom resided in Melbourne, Australia (Where I live) also cannot access any portion of the reseller account's websites. It seems site visitors from other countries/cities still are able to access the site.

However myself personally have no access.
- I cannot access WHM.
- I cannot access cPanel.
- I cannot access FTP.
- I cannot browse the websites.
- I cannot do pretty much anything.

So for the last perhaps 48 hours I have been contacting Resellerzoom support for assistance with this matter. Unfortunately this time I can't really help with the solution seeing as I'm pretty much barred from my own account. I'm not suspended, everything seems to be fine in terms of billing and policy compliance. However support has been lousy, I get repetitive and even ignorant replies to my ticket submissions from different support staff. I'm not dealing with one person, I have a whole team who are 'assisting' me, except they don't seem to bother reading the replies that other support team members have sent.

It seems that since I'm a lower-paying customer I'm receiving lower quality support. Clearly on the website it states that Budget accounts cannot use live support without paying a $25 fee (5 times more than my monthly hosting fee). So I'm stuck with the helpdesk ticket system which isn't working well at all, and reading up information in the Knowledgebase about completely irrelevant problems.

To top this off, I had to pay next month's hosting bill whilst I have no access to it. So now I am requesting that a backup could be sent to me of the webhosting account so that I can see what alternatives I have. I think that the issue may be some sort of routing problem at the datacentre but I will never know until some sort of proper investigation is conducted and I am notified of the results. Until then all I can say is..

I am very disappointed at you Resellerzoom, at least for this moment.
Sorry, Responding to tickets within 45 minutes is lousy?

Are you giving them enough information?

Could this be a problem with your ISP's DNS? (I know I had this problem where resellerzoom's website was inaccessable, and I had to call my ISP to get their DNS for my DSL account, and put it on my networking. Then their website worked for me.)

I do like how you blame them for your "disgruntled friend" hacking your website.

And I do also like how you're expecting premium support means for $4.95.

The helpdesk has ALWAYS worked for me. If I give them logs and information on the problem, it was usually always fixed on the first response.

It's all about how you report it.

There have been a lot of problems with their budget plans lately (*shrug*). I guess in this case its "You get what you pay for".
Yes, it's because people expect and attempt to run a hosting company on a budget account meant for webdesigners.

If you're going to run a webhost, use the advanced packages. It says so on the site, no one can blame them for hiding it, because it's right there.

I didn't blame them for the hacking. I said it was my first problem which I came across and I was able to resolve it with them.

I'm frustrated about the way the second issue was being handled. Anyway I'm satisfied that they were able to now provide me with a backup of my account. It also seems that they are now investigating whether there is a problem with connection between the datacentre and common ISPs in my country.

Furthermore I never stated that I ran a webhosting company. I use a budget reseller hosting account so I can host some personal/portfolio/forum sites. There are only 5 websites on that particular account. Also I have reported tickets WITH logs, screenshots, and even used recommended diagnostic programs which they requested me to use to help them identify the issue.

My problem is that support did not (or did not appear to) check previously made responses to my ticket query.

I didn't blame them for the hacking. I said it was my first problem which I came across and I was able to resolve it with them.

I'm frustrated about the way the second issue was being handled. Anyway I'm satisfied that they were able to now provide me with a backup of my account. It also seems that they are now investigating whether there is a problem with connection between the datacentre and common ISPs in my country.

Furthermore I never stated that I ran a webhosting company. I use a budget reseller hosting account so I can host some personal/portfolio/forum sites. There are only 5 websites on that particular account. Also I have reported tickets WITH logs, screenshots, and even used recommended diagnostic programs which they requested me to use to help them identify the issue.

My problem is that support did not (or did not appear to) check previously made responses to my ticket query.
I see, well.. Best of luck, I know they'll work something out. They're an excellent host.

try using a proxiserver or a maskiptool which is masking the ip also in ftp connection or........take a vacation in onother country and try from there (sorry, i couldn't retain myself )

I see, well.. Best of luck, I know they'll work something out. They're an excellent host.

I'm pretty they will work something out for him, but not everyone can be happy with them, even if they have a very good reputation.

Update us on the situation when you have news.

I've been with ResellerZoom for about a year, on a budget account, and the quality of their support has always been great. I'm sorry to hear you ran into problems.

Maybe your account got suspended because one of the users was running a vulnerable script ? That would explain why you can't do pretty much anything.

I didn't blame them for the hacking.

Just ignore any RZ cheerleaders you may come across here. Outside of that, you have some useful recommendations here.

I have felt your pain:
http://webhostingtalk.com/showthread.php?t=430619

However for the last few days I have not been able to access any part of my website at all. 0% access. At first I thought it must be something on my side, however soon I was contacted by many of my peers and visitors whom resided in Melbourne, Australia (Where I live) also cannot access any portion of the reseller account's websites. It seems site visitors from other countries/cities still are able to access the site.

However myself personally have no access.
- I cannot access WHM.
- I cannot access cPanel.
- I cannot access FTP.
- I cannot browse the websites.
- I cannot do pretty much anything.

Hi,
I would like to look into this issue and have this resolved if it hasn't already been. Please PM me the ticket number at the earliest. Thank you.

Just ignore any RZ cheerleaders you may come across here. Outside of that, you have some useful recommendations here.

I have felt your pain:
http://webhostingtalk.com/showthread.php?t=430619
So, we're all wrong, and a person who's first post here was to bash a company is right?

Sounds logical.

I won't even begin on the inconsistancies of your thread.

So, we're all wrong...
Everyone? No, just you. I see you are still the self-appointed spokesperson for every thread that has a legitimate problem with Reseller Zoom.

You’re the only one here crying foul about psyva bashing Resellerzoom. He/She wasn't bashing anyone. They posted a legitimate problem with their current host - a problem that despite all your attempts to defuse and distract from, others have had as well.

Not everyone can be happy with the company. Everyone has a different approach to the company, for some they are excellent for other they are not. simple fact, you can't make everyone happy, it's a vicious circle.

Hi psyva, and welcome to the Forum.

Although replies to posts are as varied as the people doing the posting, you have every right to make a post about first-hand experience with any Hoster. Be it good or bad, providing information to back up your claims -- without sounding like an AD -- gives legitimacy to your post.

From what you have provided I can see two problems.

1. Waiting more than 48 hrs. for a reply to any Ticket is not good.
2. Sounds like the IP address provided by your ISP is being blocked at the Server level.

Go to http://whatismyip.com/ and record the IP address shown; that is the one you are using. Then update your Ticket with that information and ask, if being blocked to unblock it.

A good 3rd party site for checking on access to your Hosting account is: http://nwtools.com/ . Enter your Domain name to see a Trace result.

Hello,
ResellerZoom has 8 point over 10.
I have never seen a 10 point firm :)
RZ has really good, not good superb support, fast servers, daily backups and plus plus plus....
Only disadvantage is Resource Limits for me.
I have 6 reseller accounts there,
with 20 gb space and really satisfied with service..

You should try here....


Thank you

Everyone? No, just you. I see you are still the self-appointed spokesperson for every thread that has a legitimate problem with Reseller Zoom.

You’re the only one here crying foul about psyva bashing Resellerzoom. He/She wasn't bashing anyone. They posted a legitimate problem with their current host - a problem that despite all your attempts to defuse and distract from, others have had as well.
I see you only quoted the first portion of my post. Care to answer for the other half, too?

Hi psyva, and welcome to the Forum.

Although replies to posts are as varied as the people doing the posting, you have every right to make a post about first-hand experience with any Hoster. Be it good or bad, providing information to back up your claims -- without sounding like an AD -- gives legitimacy to your post.

From what you have provided I can see two problems.

1. Waiting more than 48 hrs. for a reply to any Ticket is not good.
2. Sounds like the IP address provided by your ISP is being blocked at the Server level.

Go to http://whatismyip.com/ and record the IP address shown; that is the one you are using. Then update your Ticket with that information and ask, if being blocked to unblock it.

A good 3rd party site for checking on access to your Hosting account is: http://nwtools.com/ . Enter your Domain name to see a Trace result.

Yes, he definantly has a right to make a post about first-hand experience. I jumped the gun a little on him as I was half asleep when I typed that first post. I apologize for that psyva.

1. Waiting more than 48 hrs. for a reply to any Ticket is not good.
Just to clarify the OP didn't say it took 48 hours for a response but said it's been 48 hours since the issue happened.

psyva,
If this is still an issue let me know and i'll have this investigated. Feel free to PM me your ticket number here or email me at kiet[at]hostingzoom.com. Thanks.

You are right, hzKiet, and I stand corrected.

What psyva, actually posted was:
So for the last perhaps 48 hours I have been contacting Resellerzoom support for assistance with this matter. Unfortunately this time I can't really help with the solution seeing as I'm pretty much barred from my own account. I'm not suspended, everything seems to be fine in terms of billing and policy compliance. However support has been lousy, I get repetitive and even ignorant replies to my ticket submissions from different support staff. I'm not dealing with one person, I have a whole team who are 'assisting' me, except they don't seem to bother reading the replies that other support team members have sent.

I believe all customers should receive the same level of support, no matter what the difference of payment. I feel sorry for you, it seems most people have had a good experience with this host however you were unlucky!

I've had trouble previously with hackers exploiting scripts, it can cause so many problems and is difficult to find when your only a reseller with limited access.

I believe all customers should receive the same level of support, no matter what the difference of payment.I disagree. As long as the differences are clearly stated, there's no foul play.

Okay ldcdc, fair enough, but personally, within my own business, I do not believe in offering an unbalanced level of support across my clients just because one payed more than the other - they are still all my customers no matter what they pay, and in my opinion they should be treated equally.

However, in this case it was clearly stated you could not use their live support system on this plan without paying an extra charge - fair enough.

Is ResellerZoom short staffed this week or something? They've always responded to my tickets in under an hour, which is amazing to me considering the price. Today I have a ticket in six hours ago, no reply yet. No big deal, non-urgent issue, just not what I'm used to from them. Yep, they've spoiled me. ;)

Is ResellerZoom short staffed this week or something? They've always responded to my tickets in under an hour, which is amazing to me considering the price. Today I have a ticket in six hours ago, no reply yet. No big deal, non-urgent issue, just not what I'm used to from them. Yep, they've spoiled me. ;)
Remember, it's approaching christmas. ;)

Hey RZ, activate my acct, imo! Has been almost 24 hours since I signed up and paid for it :( hehe..

I cant PM them.. do I need a certain amount of posts in order to be able to do so?

Cheers,

Txus

Txus, might want to use their method of contacts instead of using this forum.

Hey RZ, activate my acct, imo! Has been almost 24 hours since I signed up and paid for it :( hehe..

I cant PM them.. do I need a certain amount of posts in order to be able to do so?

Cheers,

TxusSource: Forum Rules - http://www.webhostingtalk.com/rules.php
Members must make five (5) posts before utilizing the PM and system e-mail features. If you choose to make meaningless posts to circumvent this restriction, your account will be disabled.
You should really read the rules BEFORE you join. So you don't need to ask that.

RZ accounts take up to 24 hours, as they will not activate it until the money hit their account. It's probably backlogged by paypal if you don't have a verified account.

You can email the following email addresses:

supportATresellerzoom.com
billingATresellerzoom.com

They should be able to better assist you.

The signup process was good, the cancellation process sucks.

I signed up on Nov 23rd to see if their services could do what I needed for a project. I decided to go another direction after some testing and cancelled it on Friday. So instead of a cancellation, not only do I get invoiced again, but I get charged. Funny how I didn't get a full month of service before getting billed again.

That is completely unacceptable. I don't mind waiting a few days to be cancelled but don't bill me AND charge me in the interim and then bill me AND charge me five days before my renewal date WITHOUT notice until I'm charged.

And the funny part is, as much as I wasn't happy with the service before I cancelled, I am super dissatisfied now, and still within the 30 day guarantee, so I expect both months back.

I am just so ticked its not even funny.

I for one will relocate if I ma not happy with any reseller it's my right as a reseller.
I can recommend a good reseller if thats what you are in need of.

Not only does my reseller help you BUT! he will bend over backward you as well
I have been with them for over a year and a half. And I only have good things to say about them.

The reseller I had before would not lift a finger to help me all they wanted is there payment each month. So I searched for yet another Host and just moved..Happy ever sence...

does blueeaglehosting has shares of resellerzoom?

does blueeaglehosting has shares of resellerzoom?
No, I just happen to know more about the company than some of these others do, because I'm proactive within their community. I don't even have a reseller account there anymore, as I've moved to dedicated.

I've been with ResellerZoom for 6 months now.

My take on them:
+ Very good support-team
+ Tickets answered quickly
+ Good uptime
+ Exellent value for money on the budget plans
- Slow server
- Frequent SQL-problems

Basicly, you get what you pay for and I'm quite satisfied. The level of service and support is very good.

The signup process was good, the cancellation process sucks.

I signed up on Nov 23rd to see if their services could do what I needed for a project. I decided to go another direction after some testing and cancelled it on Friday. So instead of a cancellation, not only do I get invoiced again, but I get charged. Funny how I didn't get a full month of service before getting billed again.

That is completely unacceptable. I don't mind waiting a few days to be cancelled but don't bill me AND charge me in the interim and then bill me AND charge me five days before my renewal date WITHOUT notice until I'm charged.

And the funny part is, as much as I wasn't happy with the service before I cancelled, I am super dissatisfied now, and still within the 30 day guarantee, so I expect both months back.

I am just so ticked its not even funny.
Did you cancel your paypal subscription when you filled out the cancellation form at http://resellerzoom.com/forms/cancellation.php

When I cancelled my account, it took around 20 hours.

Fri Dec 2 2005 06:59PM - Filed Cancellation
Fri Dec 2 2005 07:15PM - Cancelled Paypal Subscription
Sat Dec 3 2005 02:47PM by cancellation[at]resellerzoom.com - cancellation approved.

No, I'm a moron and I can't read.

Of course I used the cancellation form. I read this forum enough times to know this. And I have no problem if it takes a few days, I just don't like that I was Invoiced AND billed.

They got back to me saying they invoice five days prior to the due date so customers have a chance to see any problems. Again, that's great, my problem is that I was billed.

They say I will be refunded, so we will see. I am just really pissed they took out another month even though I cancelled. Thats money I could be putting somewhere else.

No, I'm a moron and I can't read.

Of course I used the cancellation form. I read this forum enough times to know this. And I have no problem if it takes a few days, I just don't like that I was Invoiced AND billed.

They got back to me saying they invoice five days prior to the due date so customers have a chance to see any problems. Again, that's great, my problem is that I was billed.

They say I will be refunded, so we will see. I am just really pissed they took out another month even though I cancelled. Thats money I could be putting somewhere else.
I'm just trying to help, no need to be such an ***.

ScreamingEaglePC, I don't think you realize how upset MyNameSolutions is, over this situation. Perhaps it would be best if you stopped churning the waters? Leave it alone and let RZ make any relevant posting. :)

ScreamingEaglePC, I don't think you realize how upset MyNameSolutions is, over this situation. Perhaps it would be best if you stopped churning the waters? Leave it alone and let RZ make any relevant posting. :)
I understand, I've been in his shoes before with another host I was with.

Aside from that, I'll shut up now. I can see I won't be of any help in this particular situation.

ScreamingEaglePC, I apoligize if you thought I was being an a@@. I was merely trying to be glib about it.

At first I was kind of offended, I read these forums enough and I know how to follow directions, so of course I would have used the form. Then I realized that you really don't know me, and I could very well be part of the mass of morons that do ignore simple things like instructions then come to WHT and run their mouths about the bad service they recieved because they didn't follow instructions.

ScreamingEaglePC, I apoligize if you thought I was being an a@@. I was merely trying to be glib about it.

At first I was kind of offended, I read these forums enough and I know how to follow directions, so of course I would have used the form. Then I realized that you really don't know me, and I could very well be part of the mass of morons that do ignore simple things like instructions then come to WHT and run their mouths about the bad service they recieved because they didn't follow instructions.
It's okay, I was being a little rash with that comment. I apologize also.

I've learned now, to ask simple logical questions first, then go into more depth.

Usually, especially around on WHT, people miss documented procedures, I was merely trying to rule this out. I wasn't trying to belittle your intelligence, it was a simple "process of elimination" and backtracking. :)

I do hope you get that refund, if not, you should be able to talk to Kiet, he is most likely able to handle this issue personally, his email address is:

kiet(AT)hostingzoom.com

Best of luck with your new host :)

One thing I learned on these forums is follow directions. It all seems sorted out now, I just have to wait and see if the money goes back into my account.

The situation was fixed. Resellerzoom offered to assist my ISP in solving the routing problems. Alls well that ends well. I'm still continuing my account. :D

And even though that was my FIRST post, I do hope you understand that I'm a lurker here. I read the experiences of other customers and apply that knowledge for my own decisions. Did you realise that I have been a member for OVER TWO YEARS? Don't dare say I just registered an account bash ResellerZoom, I'm a person who has less to contribute but alot to learn.

Anyway like I said before the situation was fixed. Everything ended up good. I'm still hosting with them, I might even upgrade my account. :)

may i know how rz solved the problem?

regards

They didn't fix it lol. I contacted my ISP like suggested by ResellerZoom and my ISP fixed it. If I could I would rename to thread to:

OptusNetAU Frustration.

Glad to hear your satisfied with how things were solved.

They didn't fix it lol. I contacted my ISP like suggested by ResellerZoom and my ISP fixed it. If I could I would rename to thread to:

OptusNetAU Frustration.That can be done if you really mean it. Just report your first post and motivate your request: http://www.webhostingtalk.com/report.php?p=3540099 :)

No thats fine. Even though the issue wasn't truly ResellerZoom's, I still believe that in this situation they offered poor support.

No thats fine. Even though the issue wasn't truly ResellerZoom's, I still believe that in this situation they offered poor support.
I would like to know your ticket number (please PM me here) so I can review it and see why you would rate us with poor support. Based on what i've read in this thread we told you what the issue was, offered to even help your ISP and now that the issue was resolved by your ISP you still say we offered poor support? Perhaps we didn't convey the message clear enough or you just didn't want to believe us but i'm sure there will be something to learn in that ticket. Thank you.

I host on their budget plan. load my site up, www.hostdestroyer.com and you can see what you can expect as far as speed goes. 5-7 seconds to diplay.

A few months back the site was down for a few days, along with all my customers.

An account dissapeared and they were unable to restore it, at all.

They said the reason my site<s> were down was because they were getting DDoS'ed and there isn't anything they can do about it.

As far as pure latency goes, a simple ping to hostdestroyer.com (my site that is hosted on their server = Saturn) shows great responses, usually 50ms or under, but what people see and what matters is how long it take for a simple site to load.


But to be fair, there must be a reason I'm still with them. Take that for what it's worth.

I host on their budget plan. load my site up, www.hostdestroyer.com and you can see what you can expect as far as speed goes. 5-7 seconds to diplay.

There was a DDoS on the server this morning. We tracked it down and took care of it with 3 minutes downtime.

I host on their budget plan. load my site up, www.hostdestroyer.com and you can see what you can expect as far as speed goes. 5-7 seconds to diplay.

A few months back the site was down for a few days, along with all my customers.

An account dissapeared and they were unable to restore it, at all.

They said the reason my site<s> were down was because they were getting DDoS'ed and there isn't anything they can do about it.

As far as pure latency goes, a simple ping to hostdestroyer.com (my site that is hosted on their server = Saturn) shows great responses, usually 50ms or under, but what people see and what matters is how long it take for a simple site to load.


But to be fair, there must be a reason I'm still with them. Take that for what it's worth.
It does take some time for the initial page load, but consecutive page loads are fast.

I host on their budget plan. load my site up, www.hostdestroyer.com and you can see what you can expect as far as speed goes. 5-7 seconds to diplay.

A few months back the site was down for a few days, along with all my customers.

An account dissapeared and they were unable to restore it, at all.

They said the reason my site<s> were down was because they were getting DDoS'ed and there isn't anything they can do about it.

As far as pure latency goes, a simple ping to hostdestroyer.com (my site that is hosted on their server = Saturn) shows great responses, usually 50ms or under, but what people see and what matters is how long it take for a simple site to load.


But to be fair, there must be a reason I'm still with them. Take that for what it's worth.

Hi,
I suggest you before create bad repute over resellerzoom go to RZ forum and read the news.

I have an advanced account and I never had downtime causing by hackers.
The only downtime I had in 12months was about 3hours in one evening.(caused by some limmitation)and the problem solved by contacting to support and after while they disabled it.

Most of the time they will answer tickets in 30min or less.
In this 12 months I hardly can remeber having a problem with RZ.

Almost in each month they launch new programs, raising bandwidth or adding new featuers.

The only thing I can complain is that, the tickets will answer by various person. however this is not a big problem because most of the time they have to escalate my problems to technical support.

Another thing which RZ really care is customers opinions. some time they have poll for some changes and also ask for changes and test.
I know other comapnies have this things but they WONT care. My freinds and I worked with other comapnies(like HG) and we can compare fast support and other things.

By the way you can look at RZ's agreement and back your money if you had 99.2% downtime.(I don't think you had)
When I saw this topic I shocked! I just come here to tell my idea and my experience.

I do have some problem with RZ but I think in WH biz problems will happen but dealing with problems is so important for me.

I host on their budget plan. load my site up, .com and you can see what you can expect as far as speed goes. 5-7 seconds to diplay.

Thanks for supplying that link. I was hoping to browse a site hosted with zoom so that I could check on the load speeds and such. By the way, your site loaded just fine on my P2 400mhz with 256MB RAM running linux!

Sevenseeker

Thanks for supplying that link. I was hoping to browse a site hosted with zoom so that I could check on the load speeds and such. By the way, your site loaded just fine on my P2 400mhz with 256MB RAM running linux!

Sevenseeker
His site should be taken with a grain of salt.

He's using Mambo, and he has alot of tables for wach one of those add-ons he has running from within mambo, which may also be slowing his site down a bit. :)

There was a DDoS on the server this morning. We tracked it down and took care of it with 3 minutes downtime.

I didn't know that was the reason again today. I was talking about this time:
http://www.webhostingtalk.com/showthread.php?t=441213

hehehe it looks like swflnetworks was a little ticked off we were complaining about 24 hours , since he had experienced a 72 hour outage.

Boohoo! Should have read their refund policy before you joined, shouldn't you? Honestly people..

I've been with resellerzoom for coming on 8 months now.. 1 DDoS attack.. That was it.. It lasted 72 hours, and you are all complaining about a 24 hour?

Why don't you learn how to manage a server and get your own dedicateds, then you'll know how you make resellerzoom feel when you sit there and bitch about their reaction time.

The first time you get DDoS'd, provided you have any customers on that server, or with your company period with your demeanor, you'll be sitting in a fetal position crying for mommy.

THINK ABOUT WHAT THEY ARE GOING THROUGH, THEN THINK ABOUT IF YOU'D BE ABLE TO HANDLE THE SAME SITUATION, THEN YOU MIGHT BECOME A LITTLE MORE UNDERSTANDING! Instead of being a complete spoiled prick to customer service.

I don't mean to be offensive, but jesus christ. Have a little compasion.

Also you are right, mambo does take longer than a reg .html page. I just didnt think that phpscripts requiring a DB (anything in Fantistico) would slow the site down that much, but that is a good thing to know.

I saw that they were willing to make a custom resller package for another person so I emailed them asking if I could have the same plan i have now, but on a box at the planet (where their main site is) since they never seem to have the same problems that my sites do. I offered to pay 50 percent more and basically got the response "please check our plans, this is what we have".

and tsotodeh, I appreciate your suggestion but don't think it's my responsibility to check their forums when something goes wrong, or to research it at all.

But to be fair, I haven't found a place better that is 5 dollars a month.

I am resellerzoom's reseller clients.It's Good!