I bought a template from him last week and have not been able to reach him... tried PM'ing, email, his website, all to no avail!!!

Since I first posted to see if anyone knew him, I received the following from another WHT user:

I bought a template from GoneLive about ten days ago. (I'm hoping we didn't buy the same one. :0) I had a VERY HARD TIME getting our template as well, and it was finally delivered unfinished after I asked the parent company for a refund. I sympathize with your situation.

After further discussions with this user, it turns out we were both sold the EXACT template!!! All I can say is BUYER BEWARE!!! Just because someone posts a decent looking template on this board, don't assume they're legit!

Make sure you get your product BEFORE making payment. If not, you're basically screwed unless the payment processor is willing to work with you. I'll remember that.

STAY AWAY FROM GONELIVE!!!!!!!!!!!!!!!!

Does his signature/profile have a website? If so, try looking on the website for additional contact information.

I bought a template from GoneLive about ten weeks ago. (I'm hoping we didn't buy the same one. :0) I had a VERY HARD TIME getting our template as well, and it was finally delivered unfinished after I asked the parent company for a refund. I sympathize with your situation.

Hmmm, yes you did purchase a template from us but NO not, 10 weeks ago we haven't even been Live 10 weeks for your info heh, please do not come up in here with lies as i am still awaiting on information/details etc of what you want done on the template.

What did you do type that quote yourself full of lies? If i haven't even sent you template yet then 1.) How could it be unfinished.

Last edited by gadget on 04-25-2002 at 02:54 PM
More edit's of lies?

Also i never said "custom" template, templates are meant to be resold thats what the word "Template means", if it was meant to be only 1 person custom they wouldn't even be sold that cheap. Mabey you should figure out what template means, It is NOT a Custom Design.

Also next time post in the right section :eek:

Brandon,

I am the one who wrote that and I corrected the ten weeks in my letter to this gentleman to reflect the appropriate date. Unfortunately, the correction isn't posted here. Doesn't matter.

We specifically asked you if this was original work and whether or not it would be resold and you stated that it wouldn't. Now, I see that you also sold that template to another individual, but didn't follow through with your end.

I suggest you contact us immediately!

I never said it wouldn't be resold, i said yes to it was original work done by me YES, but never said anything about resold. It was completed yes not on time but it was completed AND sent, and i DID refund your money, untill it was completed which then you did make the payment AGAIN.

Contact you for what? If you have something to say contact me.

I bought a template from GoneLive about ten days ago. (I'm hoping we didn't buy the same one. :0) I had a VERY HARD TIME getting our template as well, and it was finally delivered unfinished after I asked the parent company for a refund. I sympathize with your situation.

Thats a quite alot of edits..

GONELIVE, or PEXILBIT, or whatever ID you're using today, instead of focusing on "edits", can we please discuss this situation like adults. It sounds like a bunch of us were either duped or had some major misunderstandings.

I PM'd you asking for a refund. I hope at this point you do the right thing, refund my money, and let's all be done with this!

.instead of focusing on "edits", can we please discuss this situation like adults. It sounds like a bunch of us were either duped or had some major misunderstandings.

Did i ever have a 30 day money back sign when i posted those templates for sale?? NO.

Especially not when you say "lets handle this like adults." if thats the way ou wanted to go you could have privately messaged me, but no you put me on front and try to make me and my company look like idiots, to ruin our reputation... Under this circumstance i don't think i have it in me to give a refund.

I DID Private Message you, AND emailed you and got NO RESPONSE at all. That's why I had to resort to the forum and see if anyone had any other way of reaching you!

I don't know how you've conducted business in the past, but after reading these post's of yours, I can't see anyone from WHT taking you up on any future offers!

If you had done right by myself and WiredDog, these posts could have been deleted and no one would have had to know!

hmm, I think you, as the designer, should have had the responsibility of letting your clients know that your template was being resold to others. Who would want to actually buy a design template that other people are going to use?

One of the important aspect of the web is design and how each site should looks unique - many clients I had create templates for at WHT have always looked for something spiffy and unique - since they were starting up or re-establishing their presence on the web, they needed it to be special and different then others.

The definition you use for a web design template shouldn't be applied. I understand that a template in real life and even in computer science, requires you to use the 'mold' over and over so that you wouldn't have to redo the mold over again.

Nevertheless, in design (especially web design), you can't use that particular definition of a template - it's like saying "I'm going to take Monet's Waterlillies and replace the lillies with roses and give the water a greener tint... and of course, titling it "My WaterRoses" - I think many designers who have clients with members of WHT will agree with what I'm trying to say here.

It is not my responsibility alpha even though i see where your going but still template = template just like c = c and a = a
and 10 = 10, and 2 x 5 = 10 and 5 x 2 = 10 nevertheless template = template and that is exactly what it is. And for you gadget have you've ever tryed calling me www.gonelive.com ( my phone # is right on the site. ) heh looks like you haven't went far enough and usually "Adults" would like to talk person to person rather then this board, but it is clear you didn't want me to find your age out.

So don't come up here with this "lets handle it like adults crap"

Does it really matter how old he is?

There's are many young teenagers here with the intent on providing servies that they are talented at or learning the skills of the trade with the intent to provide services.

If any one of you would like to handle this like adults, contact each other through a live medium (like phone, AIM, ICQ, etc) instead of just waiting for the other to respond on this forum. After everything has been resolved, apologize for whatever misunderstanding and end this thread.

I never said age matters for me...

Originally posted by GONELIVE
usually "Adults" would like to talk person to person rather then this board, but it is clear you didn't want me to find your age out.

So don't come up here with this "lets handle it like adults crap"

Justifying my assumption: you are assuming that he is underage - whats the purpose of pointing this out? Anyways, my point is - why not contact him privately and offer him a refund? It's so simple and effective solution, wouldn't you agree? You'll look better if this resolved anyways.

just a suggestion...

GONLIVE, if ever a client is not satisfied with the services you've supplied you should offer some means of recompense, whether that be a full or partial refund, fixing the problem, or providing additional services. Even though you may feel you're justified in your current actions, you should try to find a solution that works for your customer.

gadget, check your email.

Greetings!

May I present what I think of the situation?

This is rather an unfortunate case of misunderstanding that
can easily be resolved with cooler heads. :)

I suggest you try to find a way to contact each other privately
and avoid discussing this publicly.

Just want to point out though that as designers, even though unstated, we should feel obligated to refund clients if they are not satisfied for whatever reason they may have. This is my opinion only since it is our company policy:30-day full refund guarantee, no questions asked. You may have another set of policy though.

And to make things look good, I also suggest both parties should humble themselves and apologize to each other in a manner that is expected of adults (regardless of age). This is my suggestion. You are invited to consider this option.

And I also suggest for the MODS to delete this thread if everything has been resolved. This thread should not have been here in the first place. Can we have a grievance forum or something?

Take care you guys!

:)

Very well said consul.

GONELIVE, I would reccommend taking a different approach on any situations like this in the future. Respdonding defensively (and somewhat rudely in my opinion) does not do you any good. It merely angers the customer more making it impossible to get future business, and when in a public place like this, tells everyone else around that you are not very professional in your communication.

I also believe that if YOUR client is not satisfied, it is YOUR responibility to do your best to change that. I also agree that you cannot sell templates over and over again unless it is specifically stated in the ad that it is not an original template.

Exception it is an original template that will be resold it is not in any way shape or form copied from any other site. Template means Template, and that is exactly what i sold it as. It also dosen't matter he went after my company's rep, which will not be destroyed from some 13 year old kid.

Originally posted by GONELIVE
Exception it is an original template that will be resold it is not in any way shape or form copied from any other site. Template means Template, and that is exactly what i sold it as. It also dosen't matter he went after my company's rep, which will not be destroyed from some 13 year old kid. I don't think you do your company any favors by responding the way you do. Seems like everyone has tried to help you communicate more effectively. Yet you take exception (no pun intended) to their help. The best you could hope for now is to try and talk a mod into deleting this thread. I, for one, would not do business with someone that conducts themselves as you do. Good luck.

Originally posted by GONELIVE
... from some 13 year old kid.

there goes that age thing again - lol, you have this paranoid idea that this person is trying to 'destroy' your company's rep yet it seems like you're destroying it yourself - no offense, but your behavior and responses here doesn't really help your company rep.

As I, consul, and Exception have pointed out - the best way is to provide a refund to your unsatisfied customer. Seriously, seems like you have a nice and simple business going on your site - acting in defensive and not providing your customer a refund is really a bad idea, in my humblest opinion. It's like saying I bought something from BestBuy, and it didn't perform as well as I expected or if it broke - then I can't return it to BestBuy to get a refund or get it exchanged with something I will be satisfied with?

Re-evaluate your business strategy, that is not the way to go. The Internet is a very volatile environment for a business.

I think several members of this forum expressed their recommendations of how you handle this situation. We've mentioned the easiest and most effective way - if you're not going to act helpful to your clients - you just lost some advertising through word of mouth.

Originally posted by GONELIVE
Exception it is an original template that will be resold it is not in any way shape or form copied from any other site. Template means Template, and that is exactly what i sold it as. It also dosen't matter he went after my company's rep, which will not be destroyed from some 13 year old kid.

:rolleyes: some people don't seem to learn easily...

Have you received one person commenting about your actions, agreeing with you and supporting you? People here are being very nice offering suggestions on how you can resolve this peacefully, and how you can improve your business practices etc...

I mean no offense to you, but your last post makes you seem more like the 13 year old here...

You basically contradicted yourself with that 13 year old comment. You said in your previous post that age made no differense to you, now you are back to attacking age.. Do you even know this person's true age?

A web hosting template is a building block to build a web hosting site. By selling the rights to the template to somebody else, they can then finish it into their own site, and use the original template over and over again to redesign their websites. I think that perfectly fits the definition of "template" and also complies with 99% of all users of this forum's beliefs in what a template is.

I think if you want to sell something to many different people, you should make it very clear that you are doing so. That will avoid situations like this. The more this post goes on, the less respect I seem to have for you and your business... I am sure there are other people out there that are thinking the same thing. Whether this was started by "some 13 year old kid" or not, you are still the one people are looking at and deciding not to order from in the future. If you take courses on running a business, they will tell you that a good way to lose business is to mislead your clients. This leads you to refunds, chargebacks, bad word of mouth reputations, and possible legal situations.

If you want to keep selling templates to people without doing much work (as you appear to be looking for an easy way to make cash without working for it, which doesn't really exist) then why not just modify your template every time. I am sure, if you are a decent designer you would be able to spend 30 minutes or less and have it looking totally different.

I hope you take some of my words, and the other user's words into consideration, I think it will help improve your business, and reduce bad situations with your clients.

I've kept pretty quiet since this afternoon, basically because evertime gonelive posts, he digs himself in deeper! I just have to post this because I'm not quite sure where this 13 year old stuff came from. If you look at gonelive's profile, he was born in 1989, thus making him the 13 year old.

I, in fact, have a receding hairline, am about 15 pounds overweight, married with a 6 month old and 31 years old! Thats right, 31 years old. I've been programming for the past 15 years or so, which I believe is longer than gonelive's been alive :)

Anyway, enough said. I'll let gonelive continue to sink himself. I just had to clarify who I am so you all don't think of me as kid from now on! I WISH I was 13 again....well, er.. maybe 18. Had a little more fun then! :)

lol - geez - does it really matter how old any of you are?

(yes, i used to be discriminated cause I was a young designer couple years back - I'm telling you, age does not matter.) :)

Originally posted by gadget
I've kept pretty quiet since this afternoon, basically because evertime gonelive posts, he digs himself in deeper! I just have to post this because I'm not quite sure where this 13 year old stuff came from. If you look at gonelive's profile, he was born in 1989, thus making him the 13 year old.

I, in fact, have a receding hairline, am about 15 pounds overweight, married with a 6 month old and 31 years old! Thats right, 31 years old. I've been programming for the past 15 years or so, which I believe is longer than gonelive's been alive :)

Anyway, enough said. I'll let gonelive continue to sink himself. I just had to clarify who I am so you all don't think of me as kid from now on! I WISH I was 13 again....well, er.. maybe 18. Had a little more fun then! :)


My God, Gadget, you ARE old! :D
I'm 34 and I'd definitely NOT wish I were 13 again. The best years of our lives are ahead of us :D

Originally posted by timechange



My God, Gadget, you ARE old! :D
I'm 34 and I'd definitely NOT wish I were 13 again. The best years of our lives are ahead of us :D

Are they really? Then I have a lot to look forward to! Excellent.

Originally posted by timechange



My God, Gadget, you ARE old! :D
I'm 34 and I'd definitely NOT wish I were 13 again. The best years of our lives are ahead of us :D

Could you be more specific? (I'm 33 and wondering about these famous best years of our lives ;) )

Hello, I believe I have the right to get into the conversation! I worked with gone live for a few weeks, and at first he was pretty good, however it did get worse. I was stupid enough to be convinced to give him my PayPal, account info in order for him to upload some money to my account from his bank account so that we could pay an expense, well, he ended up taking it out of my bank account instead of his, and costed me $120. I noticed a day or two later, once I did I confronted him, and he said he had made a mistake, and would get it back to me, well after about 4-5 weeks, I contacted him again, and he said he would have it the next day, well the next day he comes up with $100, but he could not send it to me because his account was not verified, so he said he would give me his account info and then I could change his password, then verify the account and get my money, well I came across this forum, as I was talking to paypal. When I looked in the account at the 2 people that sent money to that account, one is from Gadget Computing, and the other is from Brook Hubenig. I am taking it that these to transaction are from you two guys. I would like to get you your money back, as I will be contacting my bank and issuing a fraud report Monday morning!

If you want yall can contact me on AIM under the name DigitalHst!




This is a 12 year old kid, which maybe be good at programming, and a little at designing, but beware!


Please, contact me ASAP!

Wow! This is definitely a surprise! I never expected to hear anything positive come out of this whole thing. I will be contacting you now by email and AIM to arrange a refund. I hope this kid didn't get any more than the $120 out of your account!

Its such a shame that someone with obvious talent would throw away his chance at success by conducting himself in this manner!

Thanks again for posting!