They are a fast host. They answered a couple of questions a day for me in the first 3 days. After that, I didn't get a reply within a week, so I canceled.

One of my problems there was with their shared SSL. They had it working, then it didn't.

They wanted to keep the setup charge. I told them that since I was forced to quit their service because of support stopping (their fault), they should not keep the setup fee either. I'm keeping close tabs on that credit card. :(

I know what you mean.. I've had an account with them for about 2 weeks after which I cancelled because of non-existing support. A few weeks ago they even offered me a year free hosting because I cancelled my account but I have not accepted that offer. Now I'm even more glad I didn't accept, seeing support is still not available.

I needed to move servers quickly, becuase I signed up with a horrible company and liked the plans at Imhosted.

I added them to my icq list and AIM, i waited... and waited... and waited.... and waited... and waited... must I go on. They weren't on all day long. So I decided to submit an email and call. Nothing.

I'm sure glad I didnt go with them. Especially after seeing the bad news here.

ps. This is my first post. Hi everyone!

Welcome littlest! :D

I had them on all the different messengers too, but never saw them online in months. I removed them a few weeks after I cancelled. A friend of mine has them on his list too and was surprised to see one of them online a couple of weeks ago, which was when they offered me the free hosting. I guess they come online once every few months or something :eek:

You did a good thing staying away from them! And at finding WHT ;) Very valuable information on here.

Just an update on the previous post on ImHosted.com

I sent them an email on 4-22-2002 asking to speak to a rep on the phone or via the web about their reseller accounts. They responed on 4-28-2002, with "we don't do phone support so that we can increase the quaility of our services and pass the savings on to you...". I guess no phone support gets me the great service of 24/7 day support!

See emails below:

----------------------------------------------------------------------
* wrote (Mon, Apr 22 2002 18:24:07):

Name = Sarah P
Question = I am intrested i becoming a reseller or maybe getting your gold
plans. I would like to speak with a representative there, either online or
over the phone.

Please contact me to setup a time...

Thanks.

Sarah :c)
----------------------------------------------------------------------
From: "ImHosted Help Desk via RT" <info@imhosted.com>
To: <*>
Sent: Sunday, April 28, 2002 4:30 AM
Subject: [imhosted.com #35652] - General Enquiry (ImHosted.com)


Dear Sarah,

We do not currently provide sales/support via the phone. All requests are
handled via our 24/7 email system. This allows us to lower our overheads and
pass on the savings to you through such reasonably-priced packages, while
still retaining the ability to provide round-the-clock support.

Sincerely,
William
Sales & Acquisitions
ImHosted.com
----------------------------------------------------------------------


Edit: Forgot to mention, that they didnt really answer my question at hand, they infact ingored it. I asked about ordering and reselling, and they talked about phone support.

I'm not surprised.. stay away from them if you want/need support :)

Wow, thanks guys. I was really considering signing up for their email service. Support is one of my top priorities.

Thanks for the heads up.


Jessica

Hello everyone,

Yes, it is true.. Our support department has not been in shape during the last 1-2 months as we had problems supporting our customer base due to the huge signup rate within the short period of time (which resulted from the special offers and the annoucement of our new control panel system). Simply put, we couldn't handle the load and as a result, our support department suffered tremendously.

We have learned from the mistakes and have since hired additional staff, asked BobCares.com to help us, and for extra customer care, we now have 2 dedicated workstations enabled for Live Customer Support.

Any users that were affected by this can come back to us and host with us free for LIFE. Whether you purchased our most expensive plan or not...

:bawling:

Wow.. nice offer :D

I replied by PM and the account I had previously was setup in about 10 mins! Incredible. Let's see if things have improved.. and if I can change my opinion about ImHosted :)

Thanks to ImHosted for this generous offer.

Originally posted by ImHosted
Hello everyone,

Yes, it is true.. Our support department has not been in shape during the last 1-2 months as we had problems supporting our customer base due to the huge signup rate within the short period of time (which resulted from the special offers and the annoucement of our new control panel system). Simply put, we couldn't handle the load and as a result, our support department suffered tremendously.

We have learned from the mistakes and have since hired additional staff, asked BobCares.com to help us, and for extra customer care, we now have 2 dedicated workstations enabled for Live Customer Support.

Any users that were affected by this can come back to us and host with us free for LIFE. Whether you purchased our most expensive plan or not...

:bawling:

You admitted your mistakes. That's good. My bad experience was 3-4 months ago, so it's not just been the last 2 months as you say. However, this "free hosting for life" seems too good to be true and there's no way you can guarantee that. I would advise people to exercise caution. If they return to you, that may just be an excuse for you to start recharging their credit card. Remember, they probably still require your CC number or still have it in their database.

ChrisB, we don't play those dirty tricks. This is simple. Free Hosting for un-satisfied clients from 1-2 months ago.

ChrisB> One of my problems there was with their shared SSL. They had it working, then it didn't.

We provide you with free a shared SSL account, which many other providers charge. Your SSL account was created and there is nothing wrong with it. It's simply webspace on a secure server. The only reason for it not working is perhaps an incorrect FTP login?

I am not 100% sure whether I have the right persion, but according to our records, the nearest match according to your forum username "chrisB" is someone who signed up on "2002/03/20". This is not 3-4 months ago.. This is only 41 days ago. :confused:

- Please PM with your username/domain and I will clarify more.

Originally posted by ImHosted
we don't play those dirty tricks. This is simple. Free Hosting for un-satisfied clients from 1-2 months ago.

Is it really *that* simple? It appears you have now conveniently left out the "hosting for life" part that you previously offered. Anyhow, "free hosting for life" is not only laughable, it is deceptive and dishonest because there is no way you can honestly guarantee that... unless you mean for the 'life' of your company. <giggle>


ChrisB> One of my problems there was with their shared SSL. They had it working, then it didn't.

We provide you with free a shared SSL account, which many other providers charge. Your SSL account was created and there is nothing wrong with it. It's simply webspace on a secure server. The only reason for it not working is perhaps an incorrect FTP login?

Gimme a break! Many hosts provide shared SSL accounts without a charge. Yes there was something wrong with my shared SSL. I know it worked, and then it stopped working. ...simple as that! My login worked at first. I did not change my login... so that login excuse just doesn't fly, sorry.

I am not 100% sure whether I have the right persion, but according to our records, the nearest match according to your forum username "chrisB" is someone who signed up...
Did it ever occur to you that I may not be using the same username here?:)

ChrisB, how about you let me know who you are so I can understand your situation better. According to our emails, you wanted to host a full game server on your shared hosting account. We did not allow this, and I believe this is why you wanted your account cancelled. How about you send me your domain/username so I can see where things went sour. :)

In addition, you can host with us free if you were affected.

>Is it really *that* simple?
Yes.. We have a few clients who have signed up for the free hosting deal. Life-time!

>unless you mean for the 'life' of your company
Yes, I think everyone here understands that.

Originally posted by ImHosted
ChrisB, how about you let me know who you are so I can understand your situation better. According to our emails, you wanted to host a full game server on your shared hosting account. We did not allow this, and I believe this is why you wanted your account cancelled. How about you send me your domain/username so I can see where things went sour. :)
Let me get this straight. You don't know who I am, but "according to our emails...". No, I 'm not the one who wanted a game server.

unless you mean for the 'life' of your company
Yes, I think everyone here understands that.
Hogwash. "Free Hosting for LIFE" is vague, and many people would take that to mean "Free hosting for the rest of their lives".

In addition, you can host with us free if you were affected.
No, thank you. If for none other reason, I would not host with you because of the "hosting for LIFE" farce, let alone your unprofessional responses here (whether it's me or not, you just keep on making false assumptions.)

That's all I'm saying as I prefer anonymity.

Originally posted by ImHosted
>unless you mean for the 'life' of your company
Yes, I think everyone here understands that.
Chrisb, take them up on the offer or don't, but it isn't reasonable to bash them for offering free hosting for you. Yes, it is their life, not yours (same as when you buy some product with a 'lifetime guarantee'). If they die off, your free hosting is gone, not sure what else you'd expect. Maybe it is late, or I'm tired... but c'mon here...

Anyhow, if you two want to continue this, please do so via email or PM's as I'm not all that interested in reading a discussion between an anonymous client and their host. Seems both sides have been covered, let's move on...

Originally posted by Chicken

Chrisb, take them up on the offer or don't, but it isn't reasonable to bash them for offering free hosting for you. Yes, it is their life, not yours (same as when you buy some product with a 'lifetime guarantee'). If they die off, your free hosting is gone, not sure what else you'd expect. Maybe it is late, or I'm tired... but c'mon here...

Anyhow, if you two want to continue this, please do so via email or PM's as I'm not all that interested in reading a discussion between an anonymous client and their host. Seems both sides have been covered, let's move on...

I had already decided to move on and post nothing further in this thread, but then you posted the above so I will make this my last response.

I do not believe that I was unreasonable. I was complaining about their offering "free hosting for LIFE" and their false assumptions about me. Sorry if you disagree, but I do not think "hosting for life" and a "lifetime guarantee" are the same or even a valid comparison.

Chicken --

I beg to differ.....

The hosting for life is a smoke screen... and not even worth the paper, binary data or whetever else it is written on.

I have signed up with IMHOSTED, only to find that their system suggests I have gone through 15 gigabytes of bandwidth in about three days.

Apart from being impossible, as i have only been using the shared server for development work and would require a transfer of about 150-200mb per hour, it means that i couldnt set up more virtualhosts for my development....

Luckily for me I have my domains hosted by a different company, so I never had any problems with my domains, but the fact that I am unalke to use the hosting i have paid for effectively means that even if i had hosting for life and the same thing happened, it would render the system a complete waste of time....

I dont need support, I just need the quality of service .....

Lakshmi, Riya & Suzi at customer support need to improve their communication skilll and service skills.

If they knew how to deal with customers properly I am sure half their problems would dissapear

They can shove the 30$ for their gold account where they like it, I would rather pay $200 a month for real service and uptime at rackspace, who do want my service!!!

Offering hosting at so-called decent prices and then not being able to deliver is seriously irresponsible.... if you offer hosting at low prices you can hardly expect that a lot of people are not going to sign up!!!

They really have shot themselves in the foot, if they raise prices now, people will leave and any new customers will see what a "less then effective" support and service they have offered in the past and they will not sign up either!!!

Originally posted by Rantin'Jack
Lakshmi, Riya & Suzi at customer support need to improve their communication skilll and service skills.

If they knew how to deal with customers properly I am sure half their problems would dissapear

I totally agree. Support issues I have had until now have been answered pretty quickly, but none have been resolved. Further support was not given on the issues (by replying on the same ticket), so even after weeks they remain unresolved (no replies on my replies at all). I see the same "blame the customer, not us" attitude I found at my ISP as well... :rolleyes:

So even though I got a free for life account, at the present time I would not recommend them to anyone (I have my most important domains hosted at Voxtreme at full satisfaction).

I have just joined this forum after finding in Google.
After reading about users problems with IMHOSTED I decided to post this reply.
On looking at their site and what I thought was a very good investigation of their plan details I signed up just over a week ago. I sent emails to their SALES department requesting information on what is supposed to be included in their Gold reseller plans. It has been over a week now and I have not heard a squeek from them. I contacted the support team and did receive info from them and they said they would pass the info on to sales but to date I have not heard from SALES. I am most concerned that if I stay I will not be able to receive the service that I have been used to. (less than 24hrs) I hope one of their representatives after reading this will contact me. :(
HAL

Good thing you are used to replies within 24h... with Voxtreme I get replies within half an hour (always!!). Imagine my frustration with ImHosted ;) I sure hope they will improve, because like this they'll probably lose customers at the same rate they're gaining them :rolleyes:

Hi everyone, i'm new here

first of all
GOOD GRIEF!!!
I was just roaming around the net about imhosted.com and finally found some imhosted people here.

Well, my website still suspended for 3 weeks and never get any replied from imhosted support for ages

I sent 3 email to the support and no reply has been received.

my forum that gets thousands hits a day just gone like they never existed before.

I love imhosted, i wish i never leave there. support was great when i signed up, but.. now.. I'm rethinking again on getting hosted w/ imhosted.

My site is called lunapple.com and has been down for a very long time.

I was thinking on calling whoever registered imhosted url for support, but since this forum is being read by imhosted workers hopefully i can get some support here.

please oh please contact me.

PS. i still have the imhosted ticket number.

Okay, here are my experiences with ImHosted *shudders*.... i hope this is just a fluke in their service... but anyway.. here it is!...


I was looking for a host for a site I was planning on setting up for like a contact site for the senior class at my HS. I stumbled across ImHosted, figured I would check out their site and from the looks of it, they seemed good. I've learned that sometimes (and i stress sometimes, now because of ImHosted) the professionality of a host's website can show how dependant they are. (ie. I was with IICInternet for a domain awhile back.. their website blew chunks.. their service blew chunks as well) Anyway, I liked what I saw... nice features for a nice price. Plus I liked the fact that they advertised all over.. free 24/7 LIVE ASSISTANCE. They had advertised that they had staff on their ticketing system 24/7.. they guarantee a response, same day... AND that a rep from their company would follow up every ticket to make sure things went well. Also, staff on 24/7 email support.. and what I really liked was their 24/7 live assistance via AIM, ICQ, MSN and Yahoo! (I checked their AIM contact, and it wasnt online.. but I figured oh well, so they're not on at that time... there's probably a problem or something.. it did concern me a bit but I didnt care much about it)

So I decided to sign up with them anyway. Upon getting to the domain part of their registration form... I WAS planning on just registering with 10-domains.com for $10 a year. But theirs was $15 a year... so what $5 a year extra... and I needed the domain up as quick as possible. I figured I would register with them to save some time, because if i went with 10-domains, it would be 2 days for it to get in the registrar, then I would have to change the DNS hosts (assuming i got them from ImHosted within 2 days) then that would be an extra 2 days before the domain was up. the ONLY reason in registering through them was to save 2 days (youll see where this comes in soon).

After filling out the form, I was impressed with with their instant activation... though that doesnt take much to do really :-P So after that looked around in their cpanel... and downloaded HostMan XP... ummm that program is pointless if you ask me.. others might find a use for it, but i cant see it. all it is, is a program that has a list of options (the options you get in their cpanel)... and a browser window where if you click the option you need it takes you to the url in that browser window... its the same exact thing as if you went on through normal cpanel... well actually it uses the same thing.

The next day I still hadnt seen any support on AIM... I started getting a little concerned about their advertisment about 24/7 live assistance... so I checked their 2 ICQ contacts, not online... Yahoo!, not online.... MSN, evidently the contact they gave for MSN did not even EXIST.

So I get a bit more concerned and decide to use their ticketing system to see how their support really is. I had a simple question anyway so i posted in a ticket asking about their claims to 24/7 live assistance via aim, asked if i was caught by false advertisment or what, and asked the question I had. Well, they were right about the same day response on their ticketing system.. sort of.. I submited it at 11:30 PM.. got a response at 6:30 PM the next day.. so within 24 hours, I'll give them that.. but they say 24/7 assistance, it doesnt seem like that but no big deal really since it was within 24 hours. I also never got any follow up from any reps.. any at all on any of the tickets i submitted. Okay still no real big deal. But in their response they COMPLETELY ignored what i asked about their live assistance over AIM.

It's now been 4 days... and my domain was still not up... not only is it not up.. but it hasnt even been registered. So there goes that whole idea of being quicker registration. So with that in mind... I'm gettin pretty upset with the host... I post a ticket (didnt post a big rant or anything, just let them know my last question about the live assistance was ignored... and that my domain hasnt been registered yet.. and that my only reason in registering through them was for quickness because i wouldnt have to deal with 10-domains twice)...

With this ticket submitted... I get a response from Athira, saying it has been forwarded to the sales team and that they should get back to me "at the earliest"... no response from sales... no evidence that it was even forwarded to sales....

so I reply, asking for a a way I could speak to a rep or a manager or something because my question about live assistance has been ignored 3 times as if they were tyring to hide something, and my domain that I paid for still has not even been registered. I get a response from Lakshmi... he says sales at imhosted takes care of domain registration (yea i assume so since the last person "forwarded" it to sales)... you can contact them directly at sales@imhosted.com but what was ignored was the whole thing about me wanting to contact a rep... are these people afraid of the customer talking to a rep?

With this, I gave up trying to find a rep.. I sent an email to sales@imhosted.com asking them to give me an email address where i can contact a rep.. or for them to forward that email to a rep... I mentioned the lack of service I was getting, basically whats in here... I sent that on the 14th... it is now the 18th and I have yet to get any response at all...

I posted another ticket about my domain still being not registered... I tell them to forget about registering, give my money back and I will register with 10-domains.com... Well, THIS got a response... but the response to this was: "We apologize for the delay as an error had occured in our registrar. We have re-registered your domain and it should be working within 24-48 hours"... well... I just said i dont WANT it registered with you anyway! They re-registered when I specifically asked NOT to register... so hey, I didnt register that domain, I'm payin for it? screw that im transfering it to 10-domains! But the good thing is... it has now been 96 hours, and my domain is still not up. They said they re-registered but thats a bunch of crap, Now I realize it takes time for DNS records to update... but its not just not up.. they didnt even register it. but also.. FINALLY somebody answeres my question about the live assistance.. only that it will be active again on the 22nd

the ironic thing... their name, "ImHosted".. well actually, im NOT hosted BECAUSE i decided to go with ImHosted, its been 4 days since I sent in my request to speak to a rep, no response what so ever. I'm on day 9 with ImHosted, over half their 14-day money back guarantee and I still have not gotten ANY service and I'm paying for things im simply not getting. They guarantee a follow up from a rep for each ticket, and a same day response time... i dont consider 4 days same day... and after 9 days.. i havent heard a word from a rep.. even after i specifically asked to speak to one.

I wouldnt mind not getting that follow up from a rep, it is nice to know... but my biggest problem with these people is that YOU DONT GET WHAT THEY ADVERTISE! I mean.. If you advertise that that... then DO IT.. if you dont plan to, dont advertise it!...

Plus, I hear their live assistance team via AIM, MSN, etc has been out sevral months? well... POST THAT SOMEWHERE ON YOUR WEBSITE so people know now to expect that!

Anyway, sorry this was so long.. just had to vent :-P these are my rantings...

To sum it all up...
Imhosted = FALSE ADVERTISMENT... EVERYWHERE


I saw ImHosted post somewhere on here... hopefully i can talk to a rep if they read this? contact me at kyle@star-fire.net

I'd recommend getting your money back (in time!! - send the request to sales@imhosted.com) until you see some positive reviews in here. They really have to get their act together.

Thats what im planning on doing I think... I've already got a host I think I would switch to, but I would still like to see what business with them is like after they get their support up. (btw, after posting this, I finally got a response, they finally registered the domain.. and extended the money back guarantee to july 1st

Well.. after reading the comments from all previous users, do you *still* want to try out their support??? I have an account both with ImHosted and Voxtreme, but it's a difference of heaven and hell, really... at least don't prepay for a year then..

this one of the reasons I signed up with http://DynastyHost.com they have really good custamer support. I ask questions like 1000 times a day! and there there talking back!

hmmm...you sound like an infomercial

Went to DynastyHost...

10 GB Data Transfer ($10 per Gig additional)

:eek: What do they use?? Platinum plated wires?! :eek: