Hello,

I am sorry about my English, firstly.

I've been using Gazzin for a year (nearly). I am on the monkey server. I was using my account for too small projects (like 30-40 people visits monthly, html pages). Never had any problems.

I have finished my biggest project and it will start soon. (A forum, big one. I think, I will get 2000 or more visits every day.)

Yesterday, I finished the installation of forum. 40 minutes later, mysql gave an error. It was down. I sent a ticket to support at gazzin. They fixed it in a hour. (That was fast as always. I like their support, fast ticket replies, always online people on the web.)

Here is my question; Can Gazzin handle my project on this monkey server? Will I get down times? (I don't know about their down times, I was checking my old projects weekly.) I want a fast server with low down times & no mysql problems. Will gazzin provide this?

Thank you.

With their price, I am skeptical that they will provide good uptime for a site like that, but you never know ;)

With their price, I am skeptical that they will provide good uptime for a site like that, but you never know ;)

I agree :D

When you say it went down, what kind of error message did you receive?

You might want to find out if there is a max_user_connection limit in their my.cnf file. It's understandable if they have this just to make sure no one user is "hogging" too many simultaneous connections.

You might also want to find out if persistent connections are enabled or disabled both globally and for your forum script (some forum softwares allow you to configure whether or not to use persistent or non-persistent db connections).

Roj

Well, I can't access to my forum one or two hours a day. I will ask them to put me on another server or I will change my provider.

Hi Littlebig,

What is your ticket number or forum? Perhaps you have exceeded the max connection limit required?

Please let me know more info on the ticket number. I'll be sure to accomodate you as we are releasing several top line servers this week.

I have Gazzin and if u actually look at the server specs, if theirs can't handle it then no host will be able to. But I've had a 3k hit per day and was fine. It was a tutorial site so it had a lot of images to.

Hi Littlebig,

What is your ticket number or forum? Perhaps you have exceeded the max connection limit required?

Please let me know more info on the ticket number. I'll be sure to accomodate you as we are releasing several top line servers this week.

My ticket number is NKG-868837.

Thank you.

I have Gazzin and if u actually look at the server specs, if theirs can't handle it then no host will be able to. But I've had a 3k hit per day and was fine. It was a tutorial site so it had a lot of images to.

I have 10 registered users now getting 10 hits daily. Because it's in beta test but I have problems with the server.

I've been with Gazzin for about a year now myself. Im ready for a new host. At first I was ok with the reliability issues, after all you get what you pay for, and aside from seting up my own server at home, this provably better hahaha.

In short the gazzin servers have serious security issues, so anyone with anything important please dont host there. Also static pages are recomended, cause even the main server manages to stay online, the database server is constantly down. But you get what you pay for, so if your not doing something too important, then its fine. If do looking to use the site for business or crutial project, i strongly suggest you look elsewhere.

I wont go too much into details but if you have any specific questions I would be happy to answer them, I been with them for a year.

I have 12 domains I have to manage, if anyone can recomend a good host, cheap and reliable please let me know, I really need to get off Gazzin asap.

Hi cinestar,

What is your issue for the past few weeks / months? Perhaps I can look into the matter for you as for security issue usually its due to bad chmod or php scripts other than that we have had no issues in regards to security. For mysql database there is a set max limit per reseller to prevent abuse therefore once it exceeds it will give you an output of error. If you let me know your ticket numbers I can resolve the issue for you.

Hi cinestar,

I did a database look up as well as ticket lookup and it appears that you had an issue where you were able to access sites using ~ this is not a security problem rather it is enabled on most cpanel servers. The issue that you have asked us to resolve was resolve several weeks ago in regards to phishing sites that were being used which your domain got associated with.

I also did a lookup on mysql problems which you describe and here are the current stats on that server which you reside

Uptime: 376924 Threads: 2 Questions: 20349354 Slow queries: 45 Opens: 197065 Flush tables: 1 Opentables: 1024 Queries per second avg: 53.988

Considering the queries being ran per second its relatively low. The only problem that I can think of is probably the slow queries but until. I know the exact error you receive upon your mysql error I would not know how to resolve your issue.

The uptime is in seconds so simply divide by 60 giving you minutes then divide 60 again giving you about 104 hours, then divide that again giving you 4.2 days since our last mysql reboot. If you have issues with mysql still let us know and we will develop a way to fix your needs

Finally I check the uptime on the server and here are the current stats

root@falcon [~]# w
09:50:01 up 52 days, 20:28, 4 users, load average: 0.86, 1.37, 1.82

As you can see uptime is at 52 days where the load average is fairly good consider it being "high" traffic hour now.

yes this was a very serious issue and i dont think you are describing it correctly.

the issue was that somone had hacked into one of the account on your server by the name "vv".

and they placed paypal phising content on that site in an attempt to steal peoples paypal and credit card account info.

Since the accounts are all on a shared invironment it appears that anyonce can upload porn, warez, or malicious activity like the paypal phising scheme they placed on that account, and make it look like its on your site.

Flashfilmmaker.com is a well respected website among the online animation community, and can't affford to be compromised in such a way.

So basically what happened was that someone hacked the "vv" account. and linked the malicious content as follows.

flashfilmmaker.com/~vv

to make it look like it was coming from my site.

Anyways. That wasn't a physical hackingon my site, but there has been a toltal of 6 hacking directly to my site in the last 6 months.

This morning I awoke to find my modgamer.net site had been hacked into. And this time they actually did place the paypal phising content diercetly on the account.

I managed to catch it in time I hope, and I removed the content and changed the passwords. Of course now I have to also go in there and fix my php scripts so they work with the new password change, so either way its created too many hours of unnessesary work for me.

And the problem is that whoever placed those files there, was provably linking the files so that it appears they are coming from ANYBODY on the server. Thats just screwed up.

Dont get me wrong, there are many thing that i think are great about the service. I dont think anyone would stay as long as I had if there wasnt something good about it. And i do highly recomend it as long as the people dont actually deal with dynamic sites and just keep everything static, and have and easy way to just upload and recover everytime you get hacked.

Forum support is horrible. A typical request for support via the forum will go like this...

you: "what's the path to image magick?"
gazzin: "yes we have image magic"
you: "yes but whats the path."
gazzin: "please submit a support ticket."

---------
Anyways i apreaciate your sentiments, but I dont think theres anything you can do to help me other than maybe a refund...LOL

(i not actually asking for a refund, llike a said, I got what I paid for and i guess for 9.95 a month this type of situations should provably be expected.)

Hi Cinestar,

The vv account was broken into due to horrible password. Looking through our logs it was a bruteforce attack. We had already warned this reseller to change the password so this issue should be resolved.

As for your other issue having your account being broken into this occurs because you had directories that are set 777

Just today we got a call from a bank where a directory was linked to your account the username will not be made public but we have already moved the phishing content. The location was in /home/username/www/data/*

Basically if you have any directories that are 777 it is not secured. Regardless, we have went through the logs and disabled some php functions already to avoid this issue.

Although we are a budget reseller our goal is still to give the best support it deserves.

Finally if you let me know who gave you that reply I will have him removed from our staff. As that is not acceptable.

thats what I just said. My modgamer.net account was hacked yesterday. Spent most of the day getting rid of the content, i guess i didnt get everything.

Hi Cinestar,

It was another account that basically had a directory of 777.

Is it really necessary to have 777 in your directories? This is basically allowing everyone to the directory with full access giving them read, write, and execute permission. I highly recommend securing your directories. Just looking in the contents of the 777 directories none of them require this type of permissions.

We have already filtered several command lines that are preventing php injection to do any read / write / or execute within your account. However, we can only filter so much.

Let me know if there are further issues.

please put everything back the way I had it. The folders that i have set as 777 are folderes that require it for purposes of automatic thumnail creation. These folders have never been hacked into.

The times when a hacking occurs the hackers usually set their own permission. For example yesterday they had set premissions so screwed up that even I didnt have access to them. I had to go into WHM change the overall password so as to regain ownership rights to those files and delete them.

Also you have messed up ssi support in my sites, and my sponsors are pissed cause their ads arent showing up.

Please just put everything back and make my move away from your server as smooth as possible. I dont think this thread was meant for customer support, but rather a review. If you would like to offer me customer support I will tell you the same thing you guys always tell me... "Please open a ticket."

Hiya Cinestar,

We didnt change any of your permissions rather only removed phishing pages within these 777 directories. I was merely offering you a suggestion you can either take or continue with your permission. I was merely giving you a more secure and convenient way to secure your own content.

I am here merely backing or saying our side of the point as well as assisting you.

As your aware that even a permission of 777 you can still modify it? I can not stress that enough in a 777 permission ANYONE can modify the file permissions. Again if you wish to move I really wish you the best of luck but this issue will continue creeping at your door step until you change your directory permissions. We only added filters to filter such commands from happening just hope your new host has these filters otherwise you'll be back where you left off.

Stop screwing around, I have been waiting all day for a response to my ******* ticket. Please cancel my account and send confirmation that the account has been terminated within the next hour.

I sent my damn ticket at 1:10pm it is now 11:18pm

This is just further proof to those who are reading this thread at the level of customer service they can expect out of you guys. I dont know about anyone else but having to wait more than 10 hours for any type of confirmation or support of any kind is simply unacceptable.

Hi Cinestar,

Our billing / sales department does not operate at 24/7 hours. This is only dedicated to support related issues as well as priority.

Billing issues will be done in the order of tickets that come in. I can assure you we are not screwing around. If you are worried about getting charge a refund will be issued if you are charged before we delete you out of the system.

you are screwing me around. And my ticket was submitted well during regular business hours, do you honestly have that many people cancelling that you cant get to my request?

Hi Cinestar,

We have users wishing to upgrade / downgrade / change billing information / run transaction through / extension on payment / paying via western union / bank wire / check processing / running manual cards through / credit card update / address update / email updates / password changes / packages changes / domain changes / and much much more.

Although your issue has not been replied to simply wait and it will be confirmed. We are not here to "screw" you a 6.96-9.95 isnt going to get us a new switch or new server ;).

I dont give a **** what 9.95 will or will not get you. I am like everyone else a paying customer regardless how muuch I pay, and you have an obligation to respond to my request for support ion a timely manner. At this time were reaching almost 48 hours without so much a confirmation.

I suppose if my money isnt all that much then perhaps you wont mind refunding the 9.95 i have wasted monthly over the last year. After all if it aint that much maybe you wont miss it. :)

Look just get off your butt and do something. Thats all Im asking.

If gazzin had better response times they "could" be a great service, especially with the prices they have. They could wipe the floor with the competition.

Unfortunately that is not the case. If you'll look at some of my threads over the past month you'll see you're actually lucky. I've waited over 24 hours for tickets before and for me waiting 10 hours is almost expected depending on what time of day you submit the ticket.

It's like clanosiris said they are not 24x7. Which is funny because who ever heard of a hosting company that isn't 24x7?????

http://www.webhostingtalk.com/showthread.php?p=3514210#post3514210

They are not 24/7. And the live chat support, when available, doesnt actually have anyone knowlegable enough to actually offer support, just answer generic sales questions. If you ask for support they just tell you to open up a ticket, which as you can see, they will answer on their sweet time.

You know something simple that could improve any hosts service is to implement the live chat with the dam ticket systems (or for the operator to actually go the extra step and do some manual work). What so hard about the operator saying something conforting like:

"Unortunately I can't help you with that right now, but I will open up a ticket and you will receive an answer from a technitian within the hour."

That simple little act could make all the difference.

rather than the typical "gazzin-eske" attitude which is:

"I dont know and that's not my problem, open a ticket"

They are not 24/7. And the live chat support, when available, doesnt actually have anyone knowlegable enough to actually offer support, just answer generic sales questions24/7 support doesn't mean that live chat has to be 24/7. Also, Gazzin's live chat button states "Gazzin live sales - get answer to your presales question".
You know something simple that could improve any hosts service is to implement the live chat with the dam ticket systems (or for the operator to actually go the extra step and do some manual work). What so hard about the operator saying something conforting like:

"Unortunately I can't help you with that right now, but I will open up a ticket and you will receive an answer from a technitian within the hour."Maybe hosts will take note of this. :)

24/7 means 24/7.

If they can't meet their claims then they should be realistic and humble enough to say, support available during business hours of 9-5 weekdays...I COULD LIVE WITH THAT! thats fine, we dont expect you to be super heroes, just honest enough to make claims that you can actually live up to.

It's now saturday 12pm and I'm still waiting for a reaponse to my cancellation request. What I did get was a receipt that i was just billed again for another month. hahaha. They certainly seem to have that system up and running 24/7 and with 99.9% uptime LOL.

As far as the live chat saying its only for presales, look again. Go to Gazzin's home page and look at the bottom of the page where you will see it clearly states:

Live Support
Talk live with our sales or support department.

Here's a link:
http://gazzin.com/images/home_r2_c2.jpg

I have never been able to talk live with anyone in "the support department".

As far as the live chat saying its only for presales, look again. Go to Gazzin's home page. You're right, I didn't see that.

In any case, this is a live chat I just had with them (my original question was if their live chat is available 24/7):

System: Please Wait while connecting to an operator

Welcome to Gazzin.com, Your speaking to - Sean

Sean: Hello

Sean: How may I assist you?

Sean: yes we are avialable 24/7

Dan: Is this sales only or support also?

Sean: this is support

Sean: we also answer basic sales queries

Dan: OK. Thank you for the answers. have a nice day!

Sean: thank you

Sean: bye, have a nice time.

Dan: oh, your live chat was offline when I checked about an hour ago. Was there an issue at that time?

Sean: no

Sean: we were changing over

Sean: sorry for the inconvenience

Dan: No problem. :) generally, when you're changing over, how much interruption occurs in the live chat service?

Sean: normally it is 5 mts

Dan: That's not much. How many shifts do you have?

Sean: 3

Dan: Ok. Thank you. Now I'm really going away! :)

Dan: Cheers!

Sean: ok

Sean: thank you

Sean: bye, have a nice time.


PS. I can't confirm if the interuption was of only 5 minutes, as I didn't check.

haha mind you I dont expect them to have 24/7 chat support. If you look at my previous post you will notice theres a period between "They are not 24/7" and "And the live chat support"... implying two separate issues. I think you somehow understood as a single item LOL.

Anywho, Dan, honest opinion, who are the leading hosts in your oppinion right now, price versus quality of service? I guessing youre the webmaster for whreviews.com so im sure you have a non biased opinion.

I have 14 domains under my charge, Im not actually looking to resell space to the public, althought the WHM makes it easier for me to offer the hosting as a standard part of the web developement package to my clients. I prefer a host with live support, someone I can call up 9by phone even) and pick their brains whenever a client has a question that I myself can't help them with... in other words someone who will respond to suport licky split and make me look good to my clients.

I think reseller hosting providers especially have the added pressure of having to offer above and beyond service and support becayuse the stakes are higher.

Those people who do in fact re-sell their space, will depend on companies like Gazzin to make them look good. What happens when a customers has a question you cant answer? You turn to your host and hope that they can look into it and get back to you, licky split, you have questions they need to give you answers. If they take for ever to get back to you, then it reflects badly on you, and you are liable to lose business as a result of your host slacking off.

I suppose theres a lesson to be learned here, that a reseller is only as good as their hosting provider.

This site should have a feature that allows people to ducument their experiences with their hosts through out certain intervals. Like every 3 months they can log in and submit a progress report and a statisfaction rating. Based on a certain average reliability and affordability ratings can be given to each of the hosts and thus creating some sort of measuring stick where people can judge hosts against theri budget and needs.

Something gazzin for example which i personally do in fact recomend to anyone with a small website static website hosting and not much need for personal support, and small budget.

I dont really recommend it for dynamic database driven sites. I supoppose I also cant recomend it to anyone that requires a 777 directory which is pretty much anyone with a forum or image gallery system.

I think you somehow understood as a single item LOL. Somehow I did just that! :)

Anywho, Dan, honest opinion, who are the leading hosts in your oppinion right nowI avoid making such nominations. :) It does look to me though that paying more for less is often the road for worry-free hosting. It's not a guarantee, but a host with a good profit margin should not be very tempted to cut corners. :)

You should just do a quick search on here, or through FindMyHosting.com, which is also a fairly reliable source of information.

sound advice i suppose.

Hi Everybody,

Cinestar - if you were charged you will be refunded as all cancellations/billings issues will get taken care of. Some billing guys do not have access for account deletion as this will cause a security risk. Therefore, only several support staff have access to deletion. Regardless if you were charge you will be refunded as you already made clear that you cancel prior to your billing period.

We have 3 shifts for support each lasting 8-10 hours each depending on the work load. Chat may go offline sometimes but this is due to shift change where one admin reboots a system and re-login into the chat systems. If there was an 30min-1 hour downtime for chat then there would be at times issue with us connecting to CSS network as it is outsourced to them.

As for George the issue should be resolved and we do have 24/7 support. This include monitoring as well as reboots that are required. We have around 8-9 staffs currently on the gazzin team. Your issue with the php script not sending email was disabled due to several reasons that the tech team were not allow to change.

1. There were some form / forum injection causing the mass emails going on a daily basis.
2. Someone loaded several email relays using php
3. SMTP abuse

Although it seems to be a relatively easy resolution but this was required on our end to track down the issue. I apologize for leaving you in the dark with this issue but it has been resolved after we have discovered the proper filters as well as functions to prevent this from happening.

Currently as we speak I see ALL tickets in support have been handled and replied to. Leaving only 11 tickets awaiting from client's end for reply. We answer up to 300-500 tickets / day and currently you can see the amount of tickets we already processed.

As for cancellations / billing requests most are already handled as we speak when looking through the forms. The billing is not 24/7 due to several reasons.

1. We give users more than 12-14 days to take care of their balance after their due date giving them 2 weeks to clear their balance when invoice is generated.
2. Invoice are generated 3 days prior to the due date to let the user decide on cancellations
3.Takes about 4-6 days to batch the transaction
4. flexible refund policies / credit

As you can see we are VERY lenient in our billing policies. We understand that although our prices are cheap there are some resellers who has many bills to pay therefore they will need some leniency. This leniency lets us process billing / refund issues only during working hours. Therefore giving us time as well as client time for proper decision. If time has not been met and refund is required we still issue it at many times.

We firmly belive that this leniency will also have some leniency on customer end as well as we are here to assist them in any way we can on the success of their startups.

I really apologize for your bad experience cinestar and really hope you the best on your future business ventures.

I have been with Gazzin for about a year. I can honestly say that Gazzin has been a good hosting provider and their service is actually much better than most. I have been in the game since the early 90's.

They do go above and beyond to accomodate their customers. Right now I am having an issue with the new Tiger server's email functions. They switched my account a couple of days ago to the new server. I am sure they will get me up very soon.

I am going to stick with them. I like the fact that they really do go all out to help their customers.

I have noticed they've deleted a couple bad testimonials from their forum. I don't know the exact reason behind it, and I'm not about to conspire about it.. I just thought that was a item that needed thrown out there for the reader to make their own assestment on it.

Well all I know is its saturday night, and Michael is busy working on my email issue. It looks like a simple dns server entry issue on my part, and a reverse dns entry issue on there end. The point is that not many providers are right there for you on a Saturday night!!

is it just the windows hosting or does this happen on the linux as well? It does make gazzin look bad.. spashly when i wanted to sign up with them :(

I read this entire thread and even with all the negative remarks decided to be fair and give Gazzin a try. I purchased the #2 reseller package and entered my domain name in for my private 500mb account instead of entering it in as an account in WHM so that I could control its settings. I talked with the chat representatives for about an hour and a half discussing the issue and was told they could not do anything and that I would have to e-mail support. It has been 24 hours and still no response to my e-mail. I tryed talking to a chat representative about it and here is what happened.
System: Please Wait while connecting to an operator

Welcome to Gazzin.com, Your speaking to - Michael

Danny: Hello.

Michael: Hello

Michael: How may I assist you?

Danny: I sent an e-mail to the sales team early yesterday morning and recieved no response yet.

Danny: how long does it take for them to respond?

Danny: because I cant do anything with my account until they do

System: Operator has closed your chat


As you can see, the Gazzin support team does not care much for customer support. I am not sure when Gazzin will respond to my e-mail, but 24+ hour turn-around time is not acceptable. It is a very simple problem and I am stuck until it is corrected. I am going to give Gazzin another chance as I am hoping this is some fluke. I work at a helpdesk that gets hundreds of e-mails a day and we have a turn around time of about an hour with 3 staff members on shift at a time. The Download speeds from Gazzin are pretty good and I have yet to test their upload speeds on a good connection. I am hoping that Gazzin gets there stuff together as they could become a great service with very little effort on their part.

Well it is not often that I eat my words but this has been the case here. The chat representative stated that he got disconnected which I suppose is reasonable. After about 10 minutes totrying to reconnect I got through and talked to the chat representative about my problem. As I was speaking to him, a support representative fixed my DNS problem but did not get around to sending me an e-mail that it was fixed for a few hours. So Gazzin did resolve my problem within 24 hours. The only complaint that I have is it seems like the chat support representatives dont speak english as their first language and it takes forever to get them to understand what your problem is. I hope it is that they dont speak english as their first language. I am happy none the less that my problem was resolved in the middle of the night on a Sunday. I will continue my business with Gazzin as they have come throgh for me here.

Few sugguestions:
-Provide information about the specs of your servers on your website.
-Provide information about your physical network on your website.
-Provide timestamps in the chat sessions.

Hi,

The Chat system is being used by a 3rd party CCS clickchatsold. Although their server may reboot from time to time which cause the issue of operators closing chats or no response.

I have been on chat myself and had suffer on one or two occasions where I accepted a chat, upon accepting chat the chat session were immediately terminated and I was logged off the CCS server.

None of our operators are permitted to close any chat if done so they will be properly discilpline as this is unfair treatment to our customers. My suggestions if there is something critical or chat is not working up to par is open a ticket. We usually solve all resolution by 24 hour period.

As for your issue dcasale this required a billing manager present or upper management which cause a 24 hour delayed on your part. This is because your issue require us to make modificaiton in billing as well as changes within the WHM. I am sorry if you felt the delay but I assure you all issues are resolved as soon as we get them.

Your suggestions will be taken into consideration which I will be forwarding to our webmasters.

As for ScreamingEaglePC no posts have been deleted rather they are support related issue where server had issues and required our attention. Clients will jump the gun and make remarks until we have resolve the issue. There are some negative comments within the testimonial however positive testimonial has supercedes negative ones.