Oh boy am I in distress now. My credit card has just been charged AGAIN by HostRocket, after my HostRocket account got cancelled last December.
It appears as if my credit card number has NOT been been properly removed from their system. *sigh* Brendan what the hell is going on here?

The situation was discussed last year in this thread:
http://www.webhostingtalk.com/showthread.php?s=&threadid=28628&highlight=paulie

The domain I formerly hosted with them was http://www.emubox.net

Brendan would you please fix this problem once and for all and end my nightmare :bawling:

Hi,

I found what caused you to be billed and will email you the details asap. I tried to call you but you have moved or gotten a different phone number maybe? Anyways, the email will explain the problem.

-Brendan

Yeah I have got a new phone number now. I will send it to you if you need it.

Originally posted by paulie
I actually got charged for another annual contract as well as extra bandwidth charges :confused: :angry: :confused:
If HostRocket do not want to stop charging my credit card, is the only way out of this mess to cancel my credit card?

I'm curious as to how you got charged for extra bandwidth if you haven't been using their services???

The easiest way to stop their charges is to cancel your credit card....Although you shouldn't have to do this, and they should have found the problem back in december when you first reported it....:rolleyes:

We have a ticket system, live support, and phone suppot - one of those methods would normally be the easiest and proper way to get something like this resolved. We will gladly take care of it for you, and telling us directly is the fastest way to get it resolved. When you were a customer you had extra bandwidth packages added to your account which due to a bug in our billing system were still being billed even though the main domain was suspended.

-Brendan

Im not positive if your email address on file with us is still good either so if you give me a call at 1-866-433-HOST or email your number to bbrader@hostrocket.com I can explain how this has been taken care of for you.

-Brendan

Originally posted by HRBrendan
We have a ticket system, live support, and phone suppot - one of those methods would normally be the easiest and proper way to get something like this resolved. We will gladly take care of it for you, and telling us directly is the fastest way to get it resolved. When you were a customer you had extra bandwidth packages added to your account which due to a bug in our billing system were still being billed even though the main domain was suspended.

-Brendan
Okay, but I really would appreciate it if you could remove my credit card number from your system, to prevent this from happening again (for good).

Thanks. I have sent you an email.

Originally posted by paulie
Oh boy am I in distress now. My credit card has just been charged AGAIN by HostRocket, after my HostRocket account got cancelled last December.
It appears as if my credit card number has NOT been been properly removed from their system. *sigh* Brendan what the hell is going on here?

The situation was discussed last year in this thread:
http://www.webhostingtalk.com/showthread.php?s=&threadid=28628&highlight=paulie

The domain I formerly hosted with them was http://www.emubox.net

Brendan would you please fix this problem once and for all and end my nightmare :bawling:

Same here and also a friend of me still receive these billing emails from Hostrocket!!!
Even when they said they cancelled our account when we asked it.
Luckely our Cards have changed and they can't bill us anymore,yet we still get these annoying emails!
Bah,even after all these months HR is still chasing us.