One I can think of is

Client : Hey, why my site is not working?
Provider : You have exceeded the bandwidth Limit. You need to upgrade.

Your point? Sure if someone exceeds their bandwidth limit they will have to upgrade or purchase more BW to re-activate their account.

One I can think of is

Client : Hey, why my site is not working?
Provider : You have exceeded the bandwidth Limit. You need to upgrade.

What do you propose then? Is the following better?

Provider : You have exceeded the bandwidth Limit, but don't worry, we will give you as much as you need for free, we don't care if we lose money because we do not expect to be in business for another month anyway.

A hosting company is a business, they need to make money and if the client exceeds their bandwidth, they will need to do something about it. Having said that though, I don't agree with cutting off a site because it has went over bandwidth, IMO the host should leave the site active unless the customer requests otherwise.

I am just thinking of a list of tactics most hosting providers apply to their customers, Common Josh. huh.

Though the Client Provider roleplay was just an example, Client's site was down because the providers servers weren't responding but they claimed that the client
s bandwidth exceded.

One more I can think is :

If a provider is overselling and has filled up the space, and meanwhile one existing client on that server is need of more space, the simple thing the provider does is ban some of the users giving some **** excuses(What can be those?)

:

I am sorry Wullie that I didn't mention on the first post that bandwidth was exactly not the problem but some tactic applied to one of his noob client

I am sorry Wullie that I didn't mention on the first post that bandwidth was exactly not the problem but some tactic applied to one of his noob client

The fact that you used the word "noob", leads me to believe that your mental capacity must be around the same as a 12 year olds.

What you have described is not some kind of "tactic" used to make more money, it is merely honouring the contract/terms of service (legal documents) the customer agrees to when they sign up for hosting.

What would you suggest is better?


Customer: My site says i have exceeded my bandwidth limit!
Host: You need to upgrade or buy more bandwidth until next month.

or

Host: You owe us £60 in bandwidth overage fees *smirk*
Customer: Eh! I didnt even know i was over my limit!

etc.

Correct.

Dibooker - if you think your host is pulling scams with you, 'pretending' that you're over your limit when you aint, just to earn a few extra bucks, I think you're with the wrong host ;-)

Well, tell me something. Why do you need those lame excuses to earn money if you are providing a good hosting service, with fast servers and a good uptime? I think that you should spend your time thinking of ways to provide better services than planning web hosting tactics.

PS: The amount of bandwidth used is displayed in the control panel of the user, so your first tactic won't work. (in most cases atleast)

I don't think it is a tactic, if one exceeds the given bandwidth they have to pay the hosting provider to get extra bandwidth.

I am just thinking of a list of tactics most hosting providers apply to their customers, Common Josh. huh.

Though the Client Provider roleplay was just an example, Client's site was down because the providers servers weren't responding but they claimed that the client
s bandwidth exceded.

That's what I was refering to. :)

I personally don't think it is a tactics, I hope it is a personal belief or judgment that is not founded on proof or certainty.

From my experiences, I would say it's less of a tactic than the hosting company's general lack of competence and communication. While a lot of hosting companies are generally honest, the larger ones really lack any sort of organization and customers don't see it that way. Here's something that I think applies to the majority of hosting companies :)

Never attribute to malice what can be adequately explained by stupidity.
Nick Diamos

That being said, if a hosting company doesn't have it's act together, a customer should most certainly go to a company that does! Also, I'm sure there are a few companies that it truly is a tactic and they are being manipulative. Either way, the company doesn't deserve to be providing a service to the customer and the customer should be going with someone who can :)

Never attribute to malice what can be adequately explained by stupidity.
Nick Diamos

Well said. :)

Thanks! I'm amazed that I could even type last night, nevermind constructing a comprehensible post. Oh the wonders of alcohol.

I don't think it is a tactic, if one exceeds the given bandwidth they have to pay the hosting provider to get extra bandwidth.
That's generally how things work. :)

Although, when I was starting out, here's what I used to do. Every day I would closely watch my client's resource usage, and if a client was getting close to going over their alloted usage, I would increase that, and email them and let them know that they went over the limit, but I increased it so their site would still work. They would be very grateful, and 9/10 times they would ask for a plan upgrade. :)

That's a lot better than having a client complain that their site is not working, and you then telling them it's because they used too much resources.

Yes, that is very good if you not let the clients site down and increase the bandwidth. I hope that the client will pay happily as the site did not go down due to bandwidth exceeded.

Guys,

you only started discussing on the bandwidth here, where this topic was created to list some of the tactics that the hosts apply/play with their clients.

Yes it is good to keep a watch on the clients and see what are they doing and how to be beneficial to them, but there are clients who just don't know about the technical part and the providers cheat on them. Let's say the providers are know thier client's behavior.

My intention was just to list some of the tactics clients/providers play with each of them.