Hello,

I have had tons and tons of problems with Rackshack and they recently screwed me out of $130 for this month. I had cancelled my server with them but today I was charged again for the month of their "iffy" services.

What do I do to get it off of my credit card? I called my credit card company and they told me unless I have all conversations with rackshack on record, they can't take the bill off. What else can I do?

I could find all emails, etc and print them up and send them but I shouldn't have to do that. I should be able to simply call them and have the bill off.

What are your suggestions? Rackshack won't even talk to me anymore because they know they are wrong.

I'm happy that at least people are starting to know the truth about rackshack. That makes it worth while.

LET ME KNOW WHAT YOU ALL THINK. THANKS :rolleyes:

Who's your credit card company? You should be able to just say that you're disputing the charge. It should be Rackshack's burden to reply to your dispute with all the "proof" and the CC company should remove the charge from your bill.

My CC company is Visa. They made a big deal about it. I told the lady I had an unauthorized charge on my credit card. blah blah blah........long story short she said its up to me and the merchant because rackshack had authorization because it was a monthly payment. I told her I had cancelled a long time before they charged me again.

She said she would need all the records of the conversations. It will happen, but there is an easier way I know.

Originally posted by optix
Hello,

I have had tons and tons of problems with Rackshack and they recently screwed me out of $130 for this month. I had cancelled my server with them but today I was charged again for the month of their "iffy" services.

What do I do to get it off of my credit card? I called my credit card company and they told me unless I have all conversations with rackshack on record, they can't take the bill off. What else can I do?

I could find all emails, etc and print them up and send them but I shouldn't have to do that. I should be able to simply call them and have the bill off.

What are your suggestions? Rackshack won't even talk to me anymore because they know they are wrong.

I'm happy that at least people are starting to know the truth about rackshack. That makes it worth while.

LET ME KNOW WHAT YOU ALL THINK. THANKS :rolleyes:

If I remember correctly RS has a 30 day notice you must give them before you cancel your server. Could this be the issues?

not for cancelling a server.

Originally posted by OKIHost


If I remember correctly RS has a 30 day notice you must give them before you cancel your server. Could this be the issues?

That doesn't sound like the issue. He's not even getting that far. When I call my credit card company they have a number (Press 2 or whatever) to dispute a charge. Usually, they don't argue with you about a disputed charge. You are THEIR customer, they should be looking out for your interests - VISA that is. not RS ;) . Anyway, I would call again. Maybe you just got a lame customer service rep or something.

Okay, I'll call again. But what exactly do I say? I told them I had an unauthorized charge on my credit card. That obviously wasn't enough.......even though I explained it for like 1/2 hour.

At credit card companies as with any company there are good reps and there are bad reps, there are reps that just want your phone call done with and there are reps that will want to help you. When you've called as many places as i've had to call, you tend to pickup just by their tone of voice if their going to be helpful or not, I generally start my call out with a simple "Hi <name> how are you doing this evening" just to get a responce from them thats not on topic, allways be polite to them and just act like your somewhat of a friend to them and be very nice if they ask you to wait i.e. they say "do you mind if i put you on hold for a min while i look this up" don't just say ok say "sure, thats not a problem, take all the time you need". You'd be suprised how much farther that gets you with most reps :)


But as far as what to say, basically say a company (RS) has placed an unauthorized charge on your card and you need to start the dispute process. Also they will ask for copies of the conversations and documentation, myself when i had to process a dispute the only documentation I had was the cancellation fax i sent in to the company, so I just sent them a copy of the fax and voila chargeback processed. Its generally normal practice now a days for the CC company to ask for some documentation about the incident, and i doubt they'd need *all* of it but most of it should do the trick. After all, it costs the bank you have your CC with $ to process the charge back so they have to filter the charge backs a bit to make sure their not processing a fradulant charge back.

anyhow, hope that helps.

You should just be able to say: "I'm disupting this charge from Rackshack. I cancelled their service and they're still charging me." That should be it. I don't know why they would ask you for documentation. As I said, it should be Rackshack's burden ....Then they should send a chargeback notice to RS and give them x number of days to reply and explain why you SHOULD be charged. You can then reply to that and explain that you cancelled your server. Now at THAT point, you may get into some dispute about 30 day cancellation notice, but not at this point.

Taken directly from the TOS, article 7:
"7. Account Cancellation:
All requests for canceling accounts must be made in writing with at least 30 days notice but not more than 60 days prior written notice and sent to RackShack Attn: Cancellations, P. O. Box 541673, Houston, TX 77254-1673 or you may call 713-333-7873 or fax the cancellation request to 713- 942-9332. You must have all account information to cancel."

So did you give them the thirty days that you agreed to when you started with them? Because if you didn't You ARE wrong, and the CC company will not refund the charges once rackshack tells them this.

Maybe they're giving you trouble for because the charge is authorized.

The charge is NOT unauthorized, because you initially purchased the server, the charge should be under dispute, not under "unauthorized" when calling them. Also, as someone just said, if you read their TOS, you're the one at fault technically for not giving them 30 days of written notice.

It's pretty common that they need at least a little information from you. Remember that it isn't free to do the charge backs either for the company. At least for people doing it via their bank account which happens in many countries in Europe .

Call the credit card company and be sure to use the phrase "dipsute the charge". They will normally send you some paperwork or a form to fill out to complete your end of the dispute. If they do not mention that, ask them to send it to you. Disputes must be in writing and must be sent to the cc companies dispute address. Sometimes they will give you the run around, just stick to the fact that you need to "dispute the charge". They certainly should not dismiss you until they have seen the dispute in writing.

It's pretty common that they need at least a little information from you. Remember that it isn't free to do the charge backs either for the company. At least for people doing it via their bank account which happens in many countries in Europe .

I don't care if it costs rackshack money to recieve this chargeback. Actually, I'd prefer it. This 30 day bull**** is wrong too since when I talked to them on the phone, they told me I would NOT be charged again.

I guess I will do all the paperwork. What a pathetic company. Thanks for the info guys.........if you have anymore of any rackshack stories, let me know! ;)

I didn't mean it will cost Rackshack any money - I meant the banks if you do it through them. At least in Denmark I need to get my bank to do it and they then talk with the credit card company.

What do I do to get it off of my credit card? I called my credit card company and they told me unless I have all conversations with rackshack on record, they can't take the bill off. What else can I do?

Thats kinda strange for a credit card company like VISA to say that to you, normally they put the transaction on dispute while you're on the phone.

As, a business I would have appreciated it if all my clients used your credit card company, as this then gives the provider as much power too chargebacks as it does to the user.

I personally feel (from a business point of view) that the chargeback procedure from credit card companys is being totally ABUSED by the user.

If, you cancelled and the payment was still taken, then I understand the issue for a chargeback, thats acceptable, but some users go WAY over the top.


My 2 cents.

Imran

Its pretty pathetic when rackshack won't even talk to me about this situation.

RACKSHACK IF YOU'RE READING THIS, PLEASE CALL ME 780-993-3638.

...........pathetic

Whats pathetic is the fact that you cant read a TOS before you buy something and then come bitching on this forum when your not happy. If you really want to say something go to rackshack talk and post there but trashing the company in every which way you can find is really unnecessary and a waste of good bandwidth on this forum.

Have a nice day.

Why don't you just call them to discuss the situation?

Even if the TOS states a 30-day cancel policy, they immediately cancel your server when you send in the cancel request. They even state this up-front. When you send in the cancel request and verify your information via email, that's it, the server is taken away from your control. They will not allow any advanced notice on server cancellations. If you email them wanting to cancel your server 30 days from now, you have to notify them in 30 days.

Having said that, I don't see how they could charge you for something you don't have anymore. I would imagine they could pro-rate the monthly charge to the day they take the server away from you, but I don't see how under their agreement they could bill you after that. I don't see in their TOS that you will be billed an additional 30 days of service after they take it away.

We had a similar issue when we signed up for our second server (at the time) with them. We ordered online, everything said it went through, a day later, still no welcome email. Called customer service, they said it didn't go through, to order again online. Did this, immediately got the server information and went on our merry way. A month later, we were charged TWO setup fees and TWO monthly fees for the new server. Called back in, talked to someone who saw that the error was made (the server was provisioned but a email was never sent), said they could offer a 'service credit.' At that point we were migrating away from RS, so we declined, and he then said 'We can't give refunds.' I said, 'Either give me a refund or you'll have a chargeback on your hands.' After speaking with a supervisor, a credit was issued to the credit card.

Originally posted by optix
Its pretty pathetic when rackshack won't even talk to me about this situation.

RACKSHACK IF YOU'RE READING THIS, PLEASE CALL ME 780-993-3638.

...........pathetic

You should have read the contract.
No matter how much you bitch and scream about it it doesn't change the fact that you have to legally give them 30 days notice...

Simple as that.

Host Visions and others, you don't know the situation at all. If you had been following my threads, etc then you would know.
I DISCUSSED WITH RACKSHACK ABOUT CANCELLING MY SERVER. After cancelling, they said they would not charge me. They did. That is why this situation is coming up.

The 30-day is just bull**** as I said before, as its not legal even though its in their TOS. I talked to visa again. They are investigating.

And I'm not ****ing bitching about this okay?!? RACKSHACK WILL NOT TALK TO ME! That's what I'm saying. They don't know ****.

Now please, don't bitch at me. I have done everything legal and after recieving an illegal request through email.........well we'll see.

Did you send a written request for cancelation with 30 days notice as stated in the TOS ?

No acid. I did not. I talked to them on the phone and they MADE SURE everything was cancelled and that I wasn't charged. It was their fault, not mine. I made sure I didn't have to do anything else. If its on the TOS and they tell me I don't have to then it doesn't matter.

Everything's someone else's fault, eh, Optix?

If their TOS says 30 days, then they legally can require 30 days cancellation notice - I'm sure you signed an agreement stating you agreed to their TOS when you signed up.

Originally posted by voxtreme-matt
Everything's someone else's fault, eh, Optix?

If their TOS says 30 days, then they legally can require 30 days cancellation notice - I'm sure you signed an agreement stating you agreed to their TOS when you signed up.

Give the guy a break, if he rang and confirmed the cancellation, then the TOS dosent come into affect, unless it says we require written confirmation via post or email?

Therefore, he has the FULL right to a chargeback and to BITCH about it. :D

Originally posted by cabalstudios


Give the guy a break, if he rang and confirmed the cancellation, then the TOS dosent come into affect, unless it says we require written confirmation via post or email?

Therefore, he has the FULL right to a chargeback and to BITCH about it. :D

Maybe the person he spoke to didn't have the authority to override the TOS.

I can imagine for a company of RackShack's size, the number of billing requests they deal with will be huge, so the most sensible way of dealing with things like this is following the protocol laid out by them.

Give the guy a break, if he rang and confirmed the cancellation, then the TOS dosent come into affect, unless it says we require written confirmation via post or email?

That's what I'm saying! Thank you guys!

I was told a written contract allways superseeds any other communication.

Actually, they cancelled me. I didn't cancel. I talked to them on the phone to see if I'd be charged again and they said NO. That means they are in the wrong. **** the stupid TOS okay? Get over it.

rackshack will pay.

So they now canceled you? Thats a whole different ball game.

If they canceled you for breaking the TOS (I don't know - can you give us specific reasons?) then I belive you aren't entitled to a refund...

Might be best to read up on the TOS.

Oh and do you have to yell and swear so much? :bawling:

Posted in error - ignore.

EDIT: sorry.

Originally posted by optix
acidHL are you 3? I am no longer having this conversation with you. You don't know any of the details and seem not to want any. Please don't respond. I do not want to deal with you anymore.

thank you.

Optix, why do you even come to this forum, all you do is complain.. A few months ago you were looking for providers for $50/mo, you haggled everyone, told people they were ripoffs, told people that you could do it cheaper, etc. Then decided to go with rackshack. Now you've gone with rackshack, more then likely your cheapest deal, and you agreed to an AUP and TOS that you seem to be kicking yourself for doing. You are legally bound by that AUP/TOS assuming you're over 16/18? years old, depending on location. Why are you getting mad at acid for stating facts? You've posted over 20 complaint threads relating to rackshack, attempting to tarnish their name all over this board, but you're only making yourself look like more of an idiot. I can't think of any company off this forum that would even consider giving you a deal after the crap you've posted here. You need to grow up and pursue your issue in a mature matter, call VISA, get it dealt with. My assumption based on your attitude and reaction is that you did call VISA, attempted this and are in the process of being turned down because Rackshack was in their right with that agreement to terminate you, and whats why you're spouting on the forum.

THANK YOU FOR ALL YOUR HELP EVERYONE!

I just recieved a phone call from Visa and they have SUCCESSFULLY taken off the bill. They said they have had many other problems with rackshack's billing and will investigate soon. I am sooooooo happy now. I will never deal with rackshack again and obviously as you can all see, they should not be dealt with by anyone in the future.

:D :D :D WHEE!!!!!!!!!!! I WON!

Porcupine, I have no response. You haven't liked me from the start and I'm not going to argue with you. I was new at the beginning and have learned. How many times do I have to tell you that?

I know how things work now. accept it.

Originally posted by optix
Porcupine, I have no response. You haven't liked me from the start and I'm not going to argue with you. I was new at the beginning and have learned. How many times do I have to tell you that?

I know how things work now. accept it.

You've learned what exactly? If it has anything to do with your attitude, you certainly hide it well.

Originally posted by rbro
I don't know why they would ask you for documentation. As I said, it should be Rackshack's burden ....

Have you actually done any chargeback? Proof/documentation is needed for any chargeback, I have never done chargeback where documentation of some sorts is needed. You may be a $500/mo customer of your VISA/MasterCard, but whomever you are charging back for (say, RS) may be their $10000/mo customer!
Do you think they will just grant chargeback just because you are their customer while they are also risking to lose a much bigger customer?

cheers,
:beer:

If a company is doing bad business, it may effect Visa's name because they "don't care". Either way, rackshack has a bad name even with Visa and because of that, I WON!

whee! :D

I emailed RackShack a cancellation. I got a reply asking for some information and denying my full refund request because I had "access to the server". I sent the information. Got an request for more information. Shutdown the server. Sent Credit Card Company, Rackshack (registered) and BBB letters.

Waiting to see what happens next. The server I had did not work from the day I got it. Could have been just a bad setup but I believe that their are real issues with Ensim.

they may have taken the money off your visa bill but the funny part is theres every chance it will be back there next month. chargebacks aint quite that simple. you havent won, youve just started the process, rackshack now have 30 days to dispute your dispute. should they be able to provide the cc company with evidence that they have a right to have made the transaction the charge goes back on your card with a fee for wasting their time.
im not saying your right or wrong, only that you havent actually won yet. so dont forget about it just yet. wait a month then relax. i couldnt find enough details in this thread to make a decision on who is in the right or whatever, you know so just take this as advice, if rackshack choose to, they can dispute your dispute and all they have to do is fax their tos if you violated it and proof of the violation and a highlighted section saying about 30 days or whatever and they just dump it back on your card. they might not think its worth there time and you may get away with it, you may be right anyway and the same happens, but you could still face the charge.
also they prolly have a well worded contract, if they cancelled you for violation, they could simply bill you a fine for admin time wasted or a simle penalty.
im not intending to start an argument or attack you, just posting what i know.

Yeah, visa had explained that to me about the 30 day dispute but the evidence they have prove that this will never be back on. They basically promised me that.

I emailed RackShack a cancellation. I got a reply asking for some information and denying my full refund request because I had "access to the server". I sent the information. Got an request for more information. Shutdown the server. Sent Credit Card Company, Rackshack (registered) and BBB letters.

That is exactly what happened to me but I used Plesk so this proves that its rackshack and not the control panels. RACKSHACK WILL GO DOWN. I'm positive about it. So far I've honestly had about 40 emails of people who have switched from rackshack.

I recommend starhost.hm! They are amazing!

First of all, Optix IS in the right if Optix did not get the service indicated under the contract. Maybe you have heard of the term BREACH OF CONTRACT!!!?? In such a case, the contract no longer exists. It has been voided by the breach! Forget about the 30/60 garbage.

I had this same garbage with *****, and it has made me VERY wary of ISPs. If I wasn't out of town so much, etc... I would have really played hard ball with them. Most ISPs don't know what they are doing, charge rediculous prices, and have rediculous terms. How am I to determine which company I should go with.

ALSO, if Optix cancelled in such a case, the charge IS unauthorized!

As for the credit card company? There are laws THERE too! At least in the U.S., they are supposed to err in FAVOR of the charge card owner. They are required to INVESTIGATE, and give you a temporary credit. If you are NOT found to be responsible for the charge, they are required to DROP the matter, and let you keep the credit. You pay ONLY if they find you are responsible for the charge.(one of the few laws that REALLY says innocent until proven guilty) Note that they are not required to determine validity of the contract, so it is in your best interest to have evidence that you cancled in good faith and/or they acted in bad faith.

Only ONCE, outside of once with AMEX, did I have trouble with declining a charge. The person I dealt with was a JERK, and she was ALSO the manager of the account for the company that placed the charge on my card. ALSO, you can often only dispute A charge, NOT their ability to charge. Once I had to dispute over a dozen charges, because the company kept charging me!

BTW, if you fail to pay, and they insist that you pay, they are REQUIRED, at least under US law, to note your statements on the credit reports.

BTW, VERY few, if any, deal with VISA. You should contact the customer service number which is normally on the back of the card. This goes to the issuing bank, not the credit card company.

Steve

Thanks Steve,

Finally some advice that works! I will use that information to figure out some other charges from them.

Much appreciated.

RS is high risk merchant , they do not sell any tangible/physical products . They are a membership/virtual service based business . If a customer disputes these type of charges , they're going to win everytime . Ill ask this question , how many times did you buy something you were satisfied with , but yet disputed the charge , doesnt happen . Its obvious to me someone wasnt happy with what they got ,and now they want there money back , sounds fair to me .

i also seen something that concerned me :

"7. Account Cancellation:
All requests for canceling accounts must be made in writing with at least 30 days notice but not more than 60 days prior written notice and sent to RackShack Attn: Cancellations, P. O. Box 541673, Houston, TX 77254-1673 or you may call 713-333-7873 or fax the cancellation request to 713- 942-9332. You must have all account information to cancel."


is it me , or is this a catch 22 , regardless , you're going to get charged an extra month that you dont want , and there is no way out of it , unless RS bills every 31 days , which im not sure of , but i highly doubt (very possible though) . Basically you have to cancel the day you were billed , which means either way , you're getting billed for something you dont want , i dont see anything that included postal postmark , it just says 30 days , we all know the united states postal service isnt going to deliver that request in one day unless you live near the pobox .Now i guess you could fax the request , but that still has be 30 days....catch 22 .

What it all boils down to is , keep the customer happy at all costs , so what if it costs you more , you'll avoid chargebacks , and end up making more in the end anyways . I dont have any beef with RS but it seems to me , lots of people complain , some praise , more complain . Thats really bad for business , in fact i thought of buying a RS server , its just , i cant have what has happened to other people happen to myself , and i know ill be the person that gets that bad stick of ram , or will end up paying more a month for reboots then i would for the server , then again , these are things you shouldnt have to worry about when making a purchase either .

please note we all have consumer rights , these rights can not be violated by any tos/aup regardless , there are also lemon laws , regardless of "as if" , you get sold a lemon from rs , dont let them screw you . THIS GOES FOR ANY COMPANY , NOT JUST RS

case

your right to cancel and get a refund under the distance selling directive is absolutey sweet FA if your buying a service (unless its hasnt commenced before you want to cancel) or goods such as cds dvds software etc.
that is unless the goods or service are not of merchantable quality or not fit for the purpose they were sold as.

as mentioned your statutory rights cannot be violated by the aup \ tos but buying on the net and buying a service you have less rights , kinda like when you have less rights renting furnished as renting unfurnished.

their cancellation terms seem a little odd and the 30 days notice is a little abnormal but the 60 day limit seems acceptable. the bottom line is make sure you do your research before you buy when looking at these terms.

I read the forums daily, and rarely post, but man this deserves a posting.

I dont think many people would argue if you wanted your money back, but I have a hard time forgetting about the optix that was on this forum only a few months ago. I think it is safe to assume that you aren't quite 18 years old yet and used your parents credit card. While I did this too when I was younger, I think its time you learned a valuable lesson.

Around these forums the phrase "Chargeback" is thrown around like it means nothing. Heck, Ive even used it to threaten a host, but a Chargeback should be the LAST option. I would not be surprised if Rackshack was right in this situation.

You have proven yourself to be immature, and in past posts have rarely taken the time to think out your thoughts before posting absurd posts. The hosting market isn't for children, and age has nothing to do with it. The SplashHosts and others out there that have succeeded despite their age have done so with grace, respect, and dignity, only because they have shown a maturity far beyong their years... I think its safe to say you lack all these traits.

While you might have technically been right with your whole chargeback scheme, and in an attempt to settle the dispute the card company relented, I find it hard to believe you have no fault in this situation, and have found your past actions on this forum to be immature and irrational.

Just my 2 cents :)

its just opinion , just because you dont agree or like the way it is being expressed doesnt mean you have the right to personally attack and make assumptions about someone , i find your post just as immature ... so ha =] , then again they're just your opinions of another person, and you're entitled to them . As far as chargebacks , its not like its something everyone falls back on ,i find its always the last result , unless you're just dishonest like that . Chargebacks are your right as a cardholder , hopefully people arent abusing it .

You have proven yourself to be immature, and in past posts have rarely taken the time to think out your thoughts before posting absurd posts. The hosting market isn't for children, and age has nothing to do with it. The SplashHosts and others out there that have succeeded despite their age have done so with grace, respect, and dignity, only because they have shown a maturity far beyong their years... I think its safe to say you lack all these traits.

Throwing insults at me when I did not send any to you is simply sad. You telling me I am not 18 while acting like this proves that you are merely a child........at least in your mind. I am 20 and have not used my parent's credit card once.

You don't know the situation and therefore you can't say that rackshack is right. They are in the wrong. They cancelled me. And resold my server.........and THEN charged me again. It is obviously a rip off.

Please.........no more personal variables. there is simply no need for it.

Originally posted by case
its just opinion , just because you dont agree or like the way it is being expressed doesnt mean you have the right to personally attack and make assumptions about someone , i find your post just as immature ... so ha =] , then again they're just your opinions of another person, and you're entitled to them . As far as chargebacks , its not like its something everyone falls back on ,i find its always the last result , unless you're just dishonest like that . Chargebacks are your right as a cardholder , hopefully people arent abusing it .

Case,

I hate to sound condescending or anything, but honestly, go look at Optix's posts, even his signature (Still) for that matter. Optix came on the forum and made a real mess of his nickname, it's recognized by many now, and not in the good way. He's not the only one that thinks Optix is immature, i've already stated it, but if you read the previous posts, you'll see why Optix is being treated in this somewhat disrespectfull manner.

porcupine, look at your actions as well. you have become a child as well.

ENOUGH! I HAVE CHANGED. accept it.

Originally posted by optix
porcupine, look at your actions as well. you have become a child as well.

ENOUGH! I HAVE CHANGED. accept it.

Optix, i'm merely attempting to spread some understanding around here, that statement alone indicates you have not as i am not inacting inappropriatly, you need to give it a break.

I know.. perhaps none of my business.. but...

optix... you told us that the plesk box never worked...

and that rackshack cancelled your account...

that intrigues (sp?) me!!!! what reason they gave you for cancelling your account????

cheers!
Marcos

gotta admit, something smells fishy.

The use of chargebacks these days reminds me of when I was a kid and would throw a tantrum to get my own way! :)

I totally agree that a chargeback is the LAST RESORT. When my site goes live, that is one thing I would make a point of... is that people should talk to me and try to resolve it.

All the time I hear people that don't get their own way shouting "chargeback!".

I threatened one host once - I was within reason though - I had a server ordered in August and it never went up until bloody October! Never did chargeback though.

Anyway - the issue above is sorted, so urm... move along people, nothing to see here! :D

--James

I hate to say it but, if optix is not the cardholder, or optix was under 18 when the contract was signed, the chargeback SHOULD be done! REGARDLESS of any other details!

As for CC and chargebacks? It works mostly on the Honor system. I have paid 100% of the obligations where I got where I was promised. I even paid about 25% of the fraudulant charges on my account(because I missed them, or forgot, or felt it not worth my time, etc....). As for the others?

I have been charged by clubs I never joined, and for work never done, and for contracts the other side broke. I had a perfect right to decline such charges,

If you think about it, services, like ISPs, are the LOWEST risk (to the vendor) service! WHY? Because if they don't get paid, BANG the service disappears! It is not like a store where the crooks benefits are hard to get rid of, and the store loses a high value item.

Quite frankly, if they do their job, even if not entirely correct, the person paying for the service will continue to pay! Do you have any idea how hard it is to change to another provider? It could be a month before the domain name works again! That in ITSELF is enough to cause someone to hesitate.

If you ask me, they should legislate a 100day guarantee requirement, and have a national complaint database. They should also mandate that a bad ISP provide a months DNS service to the new IP address. That would get rid of all the JERKS, and allow the customers to have a better idea of what they are getting into, and remove the risk.

Some ISPs actually have contracts that say you owe them hundreds or thousands if THEY don't do their job! Rediculous, especially when you consider they are out NOTHING! You paid a high price for the bandwidth, and they still have all the hardware!

Granted, I said such a contract is VOID, and it is! A contract must NOT be unconscionable and the above situation IS. STILL, a firm may send a collection agency after you, destroy your credit, and/or sue you. Lawyers have funny ways of turning things against you, threatening, and harassing. You may have to take time off work, etc... just to state the obvious.

Steve