Quickpacket as you may already know faced 4 hour downtime last night. Many clients tried calling them, no one picked up. There were no email sent, no updates made until 2 hours after the fix was done (6 hours later). For many old clients, they were not worried because they trusted them. I had joined them just 4 days before and I was "Freaked" out. My clients were cursing me and calling me up every few minutes on the issue and all I could say is "I dont know"

QuickPacket after the encounter updated WHT with a small reply. However, supposedly they never emailed or contacted clients AFTER the issue personally which should have been done. So if I hadnt been at WHT, i still wouldnt have known a thing.

As a result, my clients want me to change hosts (reseller host) since they are worried about the lack of management of my Reseller Host (QuickPacket). Which I would tend to agree.

I asked for a refund which was rejected outright saying they didnt give refunds. Fine, I asked them to help me move my sites over to my NEW host (the least they can do ) they refused that. I had a chat with support staff member about this and he/she argued with me over the issue. And expected me to stay with them after this ...never mentioning once that she/he was wrong and they should have done something to keep us (clients) aware. They had our contact numbers when we signed up with them, email ids, - they should or could have contacted us. They didn't .

I just wanted to move and still do. They refuse to help and say they wasted their time with my other issues (transferring sites over , etc). Let me ask you if they think they wasted their time...what do they think they wasted of mine!!! and my clients time and mind!

Im openly challenging this type of mismanagement. I will not say I am right about everything but for one thing THEY ARE WRONG about almost everything - and you can see from the chat (unedited totally so I apolgoize for any non-professional language I used since I was and still am frustrated over this)....

----------------
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
reg. our conversation on email
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
For your information I paid 17$ totally and I expect to be treated like I paid. If your so against helping a client who faced 4 hour downtime earlier this morning (to remind you again)
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
then I don’t really see much of anything except asking for a partial refund so I can move over to another host without taking this issue up with either a supervisor of yours regarding the entire issue or WHT.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
This is not a threat ...but it is definitely an angry client and really frustrated one talking.

Thanks,

support@quickpacket.com says:
You are welcome to take the issue up with management. However, we do not issue refunds as you are already aware.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
or else just help me transfer my sites over..anyways your company has been paid 17 $ anyways for this.
support@quickpacket.com says:
We are not doing anything preventing you from leaving.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
You are definitely complicating it
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
by not helping me move my sites together
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
if you want you can take access of my new host whm root
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
and use his whm site mover to move all sites together
support@quickpacket.com says:
We will not give you root access to our server. Sorry.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
i dont need root access to your server!
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
ill give you root access to my new hosts server
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
and from there you can move the sites
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
thats what im saying.
support@quickpacket.com says:
This is not something we are willing to do. It is a security risk.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
how in the world does that become a security risk
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
that doesnt make any sense.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
care to explain
support@quickpacket.com says:
Because you would have root access to our server!
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
no i wouldnt.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
you would be on my hosts server
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
moving the sites yourself
support@quickpacket.com says:
The WHM migration tool only works for multiple accounts by the root user.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
yes..so thats what you get
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
you get root access to my hsots whm
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
and you go there and move the sites yourself
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
using whatever the whm migration is
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
that way youre doing it ..not me.i dont have your root pass.
support@quickpacket.com says:
Regardless, we are not willing to do this for you. You have the ability to move your accounts over individually, and are welcome to do so.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
this it not fair and propper.
support@quickpacket.com says:
If you would rather, we can work with you to fix whatever problem you are having and you can remain a customer.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
my problem is your downtime, your slow reply on support, your almost zero update of us when things go wrong ..and leeaving us worried (me worried mostly) having to shout over at WHT about being ripped off and then getting told it was a small networok issue.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
now tell me if im wrong getting all upset and frustrated overr this.
support@quickpacket.com says:
I'm sorry for the downtime, we fixed it as fast as we can.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
fast as you could..you guys didnt pick up your support lines
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
(phone)
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
you didnt reply to emails
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
no one was there on messenger
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
no one informed us of what was happening
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
unntil 2 hours after you fixed it
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
if you dont believe what im saying go to WHT read the post about your downtime that me n some other frustrated clients started
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
and your reply on the forum post
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
comes 2 hours after the issue got fixed
support@quickpacket.com says:
Our e-mail was down, the on call tech was busy fixing the router
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
and no one was there to inform us ?
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
via other email id?
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
even a non-quickpacket email id or a post on WHT where most of ur clients come from would have helped
support@quickpacket.com says:
We only have one person available at night.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
so you're saying you guys dont have enough staff?
support@quickpacket.com says:
No.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
i was told you guys have 100+ servers a few dasy ago
support@quickpacket.com says:
We have sufficient staffing.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
on this same msn messenger id
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
this is outrageous..i really demand a refund on this issue and what your saying yourself here is proof enough that your not good enough to be proving me hosting at all... or else help get me off your server "safely and quickly". im in no mood to mess up my reputation as a host with my clietns over your lack of staff at night ,
support@quickpacket.com says:
It's not a lack of staff.
support@quickpacket.com says:
You can interpret it that way, but that's just simply not the case.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
one of the two is necessary so i can get off this case and issue...or else get me a thing that if you guys go down again without informing us within 1 hour of the issue you will future - offer a refund on that month or current month OR/AND help me off the server as i requested
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
you say is not lack of staff yet above you say you had just 1 tech staff on so he couldnt accept a call or update us...what is that to mean..its very simple..unless your confusing yourself right now.
support@quickpacket.com says:
We can't guarantee that. We are working to prevent future outages, though.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
its not about downtime..its about ur support n service and customer care over the entire issue
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
its scared me and my clietns that i need to get away from "mismanagement"
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
put yourself in my place
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
you signup 4 days ago
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
servers/network down
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
no contact
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
no emails to you
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
no one accepting contact lines
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
telling us what the problem is
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
and i wonder "Have i been ripped off" ..whats going on
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
and a response does come
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
that to on WHT forum
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
2 hours later
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
and guess what --- suppose i wasnt on wht
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
reading that post
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
I STILL DIDNT get an email on my email id
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
even after the issue
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
about it
support@quickpacket.com says:
We have a web site as listed in your welcome email, http://www.mypacket.com
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
meaning you expect me to be at WHT the entire time
support@quickpacket.com says:
that lists any problems
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
yes, you do but you expect me to go tthere everytime to check whats wrong
support@quickpacket.com says:
we don't expect you to be on WHT
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
if my access goes slow i go there?
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
ALSO

Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
MY WELCOME EMAIL didnot say that
support@quickpacket.com says:
I don't think that's an unreasonable expectation. I can't help it if your Internet access has problems.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
it doesnt mentioned mypacket anywhere
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
Billing System:

https://www.mypacket.com/myaccount/

Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
thats the only thing
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
nothing about going to mypacket.com
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
for anythign else
support@quickpacket.com says:
hmm, it may have been omitted, I apologize for the oversight. It is in the welcome e-mail for dedicated server clients.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
seems youve made a mess of what your saying or defenind here.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
MAY HAVE BEEN OMITTED
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
lack of management again ?
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
now tell me if im wrong with my statement
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
now think right and think properly and help me out on this move off
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
before i get really frustrated over "MISSING OR ABRUPT welcome emails"
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
and etc.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
all i want is to move off
support@quickpacket.com says:
I'm sorry, but I can't. We are willing to work with you to remain a customer.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
or a refund to cover all this problems.
support@quickpacket.com says:
We do not offer refunds.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
WHY IN THE WORLD Would i want to remain a customer with a mismanaged company
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
hell you are a company and should be customer-oriented
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
NOT PROFIT oriented
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
nevermind. this is not going anywhere. lets setltle this out where OPEN MINDED people stand and understand things better.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
Its sad I cant go to court over this ...since Im in India and a international court matter wouldnt work right but I'm sure we can get people to understand my plight and think twice before making the mistake i did
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
i dont want other ppl getting into a mess like i did
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
and i sure as hell dont want people saying "QuickPacket is the best place to go"
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
if this is what we get out of it.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
Thanks for your time though.
support@quickpacket.com says:
We're very sorry that you feel that way. We apologize for the downtime and are willing to work with you to solve any problems you are having. That's the best we can do.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
willing to work with you to solve any problems you are having.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
then just help me move my sites off
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
thats all i want done
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
my problem - get it solved
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
issue over
support@quickpacket.com says:
That's not something we're willing to do.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
of course any how i need to make a point over the issue to WHT so the company forums know also about this issue so they dont "mistakenly send clients like me (the very concerned about MY CLIENTS" type ) and then get hosts saying WHT Screwed me by sending me to QPAcket
support@quickpacket.com says:
Other than the downtime, I believe we have gone out of our way to help you, going above and beyond what we normally do for customers. I doubt WHT will see us as a bad host simply because of some downtime.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
read the chat and youll know its not just downtime
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
its lack of management
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
lack of ability to have people to update us
support@quickpacket.com says:
Downtime is not good, and we know that, and are working to correct it in the future.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
and even after the issue - no one stil emailed us as update on what happened
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
your welcome mails didnt mentioned what you said they "should mention"
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
you had only 1 guy on tech that night (last night)
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
trust me...it sure isnt about just downtime...
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
its about MANAGEMENT
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
and HRM
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
and Marketing to consumers Societal Needs..not just needs
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
and demands
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
...youre in the wrong business and if your not the one speaking for the owner..you sure as hell dont deserve to be a support member for this company
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
your being one of those helping ruining it.
support@quickpacket.com says:
I'm sorry you feel that way. I guess the many hours I spent helping you the other day were for nothing.
Shivam WebHosting Specialist - Seleceted to test Office12 Beta & OneCare Beta! says:
yes maybe they werer..aand maybe i made the biggest mistake even paying for something i didnt deserve getting screwed in the face with


_______________________

Dont know if im wrong..but all i want is to get OFF quick. i cant manage to move each site one by one...and i expect atleast this from a "COMPANY" or "BUSINESS" that is trying to be GOOD at something ....

Almost forgot evidence one - 1# of the welcome email i got ..just to prove they never mentioned where to go for downtime notices ,etc

Welcome to QuickPacket!

Thank you for your order, and welcome to QuickPacket. We hope to exceed your expectations by providing high quality services with excellent customer service and support. Please let us know if you have any additional questions.

For future contact with us, please use the below methods.

Technical Support Contact:

https://www.quickpacket.com/support-center/ or support@quickpacket.com

The first time you visit the ticketing system web site, you will have to register a new account.

Please note: at this time we do not offer telephone support. Please direct all communication to the support ticketing system.

Billing System:

https://www.mypacket.com/myaccount/

Username is your e-mail address and your password is the one you created when you first signed up. If you do not remember this password, please contact us using the support ticketing system.

If you have any additional questions, please do not hesitate to contact us using the support ticketing system.

Your account information:

www.domainname.com setup on 63.223.46.198

username: monitor
password: (same as on old server)

Name Servers: (You must register these with your domain registrar)

ns60.domain.com 63.223.46.198
ns61.domain.com 63.223.46.198

Your IP address: 63.223.46.198
Webhost Manager: https://63.223.46.198:2087/

Cpanel: https://63.223.46.198:2083/

Thanks for your business, and welcome!

Sales Department
QuickPacket, LLC

kPacket, LLC

For those that found the chat convo almost impossible to follow...

Shivam:reg. our conversation on email
Shivam:For your information I paid 17$ totally and I expect to be treated like I paid. If your so against helping a client who faced 4 hour downtime earlier this morning (to remind you again)
Shivam:then I don’t really see much of anything except asking for a partial refund so I can move over to another host without taking this issue up with either a supervisor of yours regarding the entire issue or WHT.
Shivam:This is not a threat ...but it is definitely an angry client and really frustrated one talking.

Thanks,

Quickpacket:You are welcome to take the issue up with management. However, we do not issue refunds as you are already aware.
Shivam:or else just help me transfer my sites over..anyways your company has been paid 17 $ anyways for this.
Quickpacket:We are not doing anything preventing you from leaving.
Shivam:You are definitely complicating it
Shivam:by not helping me move my sites together
Shivam:if you want you can take access of my new host whm root
Shivam:and use his whm site mover to move all sites together
Quickpacket:We will not give you root access to our server. Sorry.
Shivam:i dont need root access to your server!
Shivam:ill give you root access to my new hosts server
Shivam:and from there you can move the sites
Shivam:thats what im saying.
Quickpacket:This is not something we are willing to do. It is a security risk.
Shivam:how in the world does that become a security risk
Shivam:that doesnt make any sense.
Shivam:care to explain
Quickpacket:Because you would have root access to our server!
Shivam:no i wouldnt.
Shivam:you would be on my hosts server
Shivam:moving the sites yourself
Quickpacket:The WHM migration tool only works for multiple accounts by the root user.
Shivam:yes..so thats what you get
Shivam:you get root access to my hsots whm
Shivam:and you go there and move the sites yourself
Shivam:using whatever the whm migration is
Shivam:that way youre doing it ..not me.i dont have your root pass.
Quickpacket:Regardless, we are not willing to do this for you. You have the ability to move your accounts over individually, and are welcome to do so.
Shivam:this it not fair and propper.
Quickpacket:If you would rather, we can work with you to fix whatever problem you are having and you can remain a customer.
Shivam:my problem is your downtime, your slow reply on support, your almost zero update of us when things go wrong ..and leeaving us worried (me worried mostly) having to shout over at WHT about being ripped off and then getting told it was a small networok issue.
Shivam:now tell me if im wrong getting all upset and frustrated overr this.
Quickpacket:I'm sorry for the downtime, we fixed it as fast as we can.
Shivam:fast as you could..you guys didnt pick up your support lines
Shivam:(phone)
Shivam:you didnt reply to emails
Shivam:no one was there on messenger
Shivam:no one informed us of what was happening
Shivam:unntil 2 hours after you fixed it
Shivam:if you dont believe what im saying go to WHT read the post about your downtime that me n some other frustrated clients started
Shivam:and your reply on the forum post
Shivam:comes 2 hours after the issue got fixed
Quickpacket:Our e-mail was down, the on call tech was busy fixing the router
Shivam:and no one was there to inform us ?
Shivam:via other email id?
Shivam:even a non-quickpacket email id or a post on WHT where most of ur clients come from would have helped
Quickpacket:We only have one person available at night.
Shivam:so you're saying you guys dont have enough staff?
Quickpacket:No.
Shivam:i was told you guys have 100+ servers a few dasy ago
Quickpacket:We have sufficient staffing.
Shivam:on this same msn messenger id
Shivam:this is outrageous..i really demand a refund on this issue and what your saying yourself here is proof enough that your not good enough to be proving me hosting at all... or else help get me off your server "safely and quickly". im in no mood to mess up my reputation as a host with my clietns over your lack of staff at night ,
Quickpacket:It's not a lack of staff.
Quickpacket:You can interpret it that way, but that's just simply not the case.
Shivam:one of the two is necessary so i can get off this case and issue...or else get me a thing that if you guys go down again without informing us within 1 hour of the issue you will future - offer a refund on that month or current month OR/AND help me off the server as i requested
Shivam:you say is not lack of staff yet above you say you had just 1 tech staff on so he couldnt accept a call or update us...what is that to mean..its very simple..unless your confusing yourself right now.
Quickpacket:We can't guarantee that. We are working to prevent future outages, though.
Shivam:its not about downtime..its about ur support n service and customer care over the entire issue
Shivam:its scared me and my clietns that i need to get away from "mismanagement"
Shivam:put yourself in my place
Shivam:you signup 4 days ago
Shivam:servers/network down
Shivam:no contact
Shivam:no emails to you
Shivam:no one accepting contact lines
Shivam:telling us what the problem is
Shivam:and i wonder "Have i been ripped off" ..whats going on
Shivam:and a response does come
Shivam:that to on WHT forum
Shivam:2 hours later
Shivam:and guess what --- suppose i wasnt on wht
Shivam:reading that post
Shivam:I STILL DIDNT get an email on my email id
Shivam:even after the issue
Shivam:about it
Quickpacket:We have a web site as listed in your welcome email, http://www.mypacket.com
Shivam:meaning you expect me to be at WHT the entire time
Quickpacket:that lists any problems
Shivam:yes, you do but you expect me to go tthere everytime to check whats wrong
Quickpacket:we don't expect you to be on WHT
Shivam:if my access goes slow i go there?
Shivam:ALSO

Shivam:MY WELCOME EMAIL didnot say that
Quickpacket:I don't think that's an unreasonable expectation. I can't help it if your Internet access has problems.
Shivam:it doesnt mentioned mypacket anywhere
Shivam:Billing System:
https://www.mypacket.com/myaccount/

Shivam:thats the only thing
Shivam:nothing about going to mypacket.com
Shivam:for anythign else
Quickpacket:hmm, it may have been omitted, I apologize for the oversight. It is in the welcome e-mail for dedicated server clients.
Shivam:seems youve made a mess of what your saying or defenind here.
Shivam:MAY HAVE BEEN OMITTED
Shivam:lack of management again ?
Shivam:now tell me if im wrong with my statement
Shivam:now think right and think properly and help me out on this move off
Shivam:before i get really frustrated over "MISSING OR ABRUPT welcome emails"
Shivam:and etc.
Shivam:all i want is to move off
Quickpacket:I'm sorry, but I can't. We are willing to work with you to remain a customer.
Shivam:or a refund to cover all this problems.
Quickpacket:We do not offer refunds.
Shivam:WHY IN THE WORLD Would i want to remain a customer with a mismanaged company
Shivam:hell you are a company and should be customer-oriented
Shivam:NOT PROFIT oriented
Shivam:nevermind. this is not going anywhere. lets setltle this out where OPEN MINDED people stand and understand things better.
Shivam:Its sad I cant go to court over this ...since Im in India and a international court matter wouldnt work right but I'm sure we can get people to understand my plight and think twice before making the mistake i did
Shivam:i dont want other ppl getting into a mess like i did
Shivam:and i sure as hell dont want people saying "QuickPacket is the best place to go"
Shivam:if this is what we get out of it.
Shivam:Thanks for your time though.
Quickpacket:We're very sorry that you feel that way. We apologize for the downtime and are willing to work with you to solve any problems you are having. That's the best we can do.
Shivam:willing to work with you to solve any problems you are having.
Shivam:then just help me move my sites off
Shivam:thats all i want done
Shivam:my problem - get it solved
Shivam:issue over
Quickpacket:That's not something we're willing to do.
Shivam:of course any how i need to make a point over the issue to WHT so the company forums know also about this issue so they dont "mistakenly send clients like me (the very concerned about MY CLIENTS" type ) and then get hosts saying WHT Screwed me by sending me to QPAcket
Quickpacket:Other than the downtime, I believe we have gone out of our way to help you, going above and beyond what we normally do for customers. I doubt WHT will see us as a bad host simply because of some downtime.
Shivam:read the chat and youll know its not just downtime
Shivam:its lack of management
Shivam:lack of ability to have people to update us
Quickpacket:Downtime is not good, and we know that, and are working to correct it in the future.
Shivam:and even after the issue - no one stil emailed us as update on what happened
Shivam:your welcome mails didnt mentioned what you said they "should mention"
Shivam:you had only 1 guy on tech that night (last night)
Shivam:trust me...it sure isnt about just downtime...
Shivam:its about MANAGEMENT
Shivam:and HRM
Shivam:and Marketing to consumers Societal Needs..not just needs
Shivam:and demands
Shivam:...youre in the wrong business and if your not the one speaking for the owner..you sure as hell dont deserve to be a support member for this company
Shivam:your being one of those helping ruining it.
Quickpacket:I'm sorry you feel that way. I guess the many hours I spent helping you the other day were for nothing.
Shivam:yes maybe they werer..aand maybe i made the biggest mistake even paying for something i didnt deserve getting screwed in the face with

Quickpacket:We only have one person available at night.
Shivam:so you're saying you guys dont have enough staff?
Quickpacket:No.
Shivam:i was told you guys have 100+ servers a few dasy ago
Quickpacket:We have sufficient staffing.



Quickpacket:It's not a lack of staff.
Quickpacket:You can interpret it that way, but that's just simply not the case.


;-) What a Controversial issue !!!!

Hello,

I’ll respond to a few things about your post.

We are very sorry for the down time that happened, and are taking steps to correct it.
- We're implementing an off-network status web page so in the future we can post things if necessary. It will be available at www.statuspacket.com in the future.
- We're planning to upgrade our routing platform.
- We're in the process of adding an additional upstream provider.
- We're looking into upgrading our phone system to allow for some kind of update about network status.

We realize that downtime is not a good thing. We have offered you a credit as spelled out in our SLA towards your next month's bill. We are committed to a continued relationship with you if you are willing to continue to work with us.

We do not allow a user to have root access to any of our virtual or reseller servers for any reason. WHM has a built in tool that allows you to copy accounts without the use of a root password, and there is nothing preventing you from doing so.

Our sales team and other staff are typically not available to post on this forum at night. We typically have one person on duty at night for technical support requests, and that has been more than sufficient to handle normal requests. If there was a need to, we would not hesitate to add additional people at night.

We do not offer telephone technical support. Calls to our phone system are permitted for dedicated server and co-location customers only in the event of an emergency. As we have previously stated, the emergency calls were not properly routed to the on-call technician. Instead, they were inadvertently routed to an off-duty technician who had his phone powered off. As stated above, we're looking into other options for a phone system.

Our policy states that all fees paid are non-refundable. You agreed to this policy when you signed up. We are willing to issue a service credit towards your next month's bill as has been discussed in your support ticket about the SLA credit.

I hope this clears some things up. Again, we apologize for the downtime, and hope that we can continue to work with you in the future.

Also, I just thought I'd add, since you had a customized order, you didn't get the normal welcome letter. I apologize that you did not get the link to www.mypacket.com in the welcome letters you received. It is in the normal welcome letters.