I have a problem with site5 and also waiting 2 hrs still no reply and support from them

its very urgent problem all my main sites are down for more then 4 hours and no reply or support from them very bad.


here is the details i have sent email to them


[Site5.com #SXY-26735-939]: Urgent Help needed

Hi,

Your Site5 account number: 7597

Our few sites are not working getting error

You are not authorized to view this page
You might not have permission to view this directory or page using the
credentials you supplied.

mainly from this user name : macfonts ( this account domain and ftp are not
working )

but in the same account we have few more domains
added all that are working


Pls see the problem and reactive the accounts

Thank you
Jai


after 20 mints i got reply for the above email

Hello Jai,

I apologize for the delay. The server you are on was running at an extremely high load. We needed to temporarily disable the macfonts directory, as it was causing the load to spike. You seem to running a script that was writing hundreds of .gif's to the tmp directory - can you please take a look at this and see if there is a way to optimize it? Your ftp acess has been restored.

and again i sent email to support ( becasue ftp acess has not restored )


here is my 2 email to them


FTP still not working and i will optimize the problem site within few hours pls restore macfonts directory and give access to FTP.

Its urgent pls

site is down for long time


Thank you
Jai



after this email there is no answer and support from them for almost more than 2 hrs so i am making this request in the forum

please restore the account and FTP immdd.....


if the problem from one site ( as per your email ) why you need to disable all sites

do you know ( site5) how much money spend for sites to bring user to sites and now the site is down without informing us.

why cnt you disable the problem site ( but you disable all sites ) hummm and now no reply for such a long time.

restore the FTP and macfonts directory and all my programmers are online now and we will optimize the problem site within few hours

i hope you will do the best soonn..


Thank you
Jai

Last time I checked, this wasnt the Site5 support forum. You might have better luck posting this at http://forums.site5.com/

hi ResellersHQ,

Yes i know this is not site5 forum

and also i have posted this problem in site5 forum

http://forums.site5.com/showthread.php?t=6002

i know site5 staff will be hunting here so they can help me immd...that why i posted here

I hope this will not be any problem to post this issue here

Jai

ResellersHQ,

Lately, Site5 clients have not been able to get any support from Site5, so I believe that is why they are posting here. :) I myself can no longer recommend Site5 to folks, as everytime it seems like they've fixed their problems, something like this pops up again.

thank you good

atlast

got answer and site was restored

Thank you
Jai

What was the issue? How did they fix it?

ResellersHQ,

Lately, Site5 clients have not been able to get any support from Site5, so I believe that is why they are posting here. :) I myself can no longer recommend Site5 to folks, as everytime it seems like they've fixed their problems, something like this pops up again.


I was just (and I will) post a recommendation for site5.
I've a client who by mistake deleted his mail box, he contacted me screaming that he lost all his mails including important business mail... so i contacted site5 and they restored his email box from a very recent backup in less than 1 hr

He was so grateful to me... and I am so grateful for Site5.

Glad they fixed your problem, site5 is usally well supported.