webfooyung
04-20-2002, 11:33 AM
Since the Interland/Hostpro "merger" the quality of service has plummeted faster than a....a....well I can't think of a metaphor because I'm so pissed.
Before I get long winded, in the end, I'm recommending that ANY of you who are with Interland currently...pick up your domains and head elsewhere....and now! Any of you considering INTERLAND, I say, "Stay away at all costs."
If you want to hear just a slice of the horror read on.....
Let me just give you what has happened in April. As of April 1, I stopped receiving my daily Livestats reports via email. No biggie, right? Opened a support ticket to get it fixed. The ticket was closed by them with some bogus diagnosis...and I was never even emailed that the ticket was processed! I just happened to go and check on its status.
I re-opened the ticket.
They processed it again, closed it, and still no email from their support staff telling me they had supposedly fixed the problem. I login and find it closed. A few days have passed...they say they have fixed it and I should be receiving my reports. NOPE! Still nothing. I re-open the ticket....
Yipeee! I get an email from the support team on the ticket! Wow...I'm impressed! Wanna know what it said?....
Ok. They say that I better back up all my click-thru watches as text files because they are likely going to wipe out my account and start fresh! (just so I can get email reports???? Uh...that's overkill, methinks).
Anyway, I have a ton of watches and recreating them is no quick process, so I scramble to get into LiveStats so I can try to back them up....but...wait a sec....I can longer login into LiveStats!
The worst sort of fear shoots through me.
I call them up and while going through the bloody phone menu, I email them, 'DON'T WIPE OUT MY BLOODY WATCHES!"
I get a tech on the phone...and the first thing I yell is "Here is my ticket #...DON'T WIPE OUT MY BLOODY WATCHES!" Ok...I didn't yell it. He says to wait while he investigates the ticket.
He comes back and we do a long dance so I can get back into LiveStats....but I finally get in.
Now, we begin to discuss "backing up" these watches. Their solution? Back them up as text files and recreate them manually.
Uh...no. I say that there HAS to be a way to export these settings and then restore them after they do their little maintenance dance. He says there is not. I say, ok...whatever. I rather NOT get my daily reports than HAVE to recreate all those watches. He says that I better just close the ticket because the admins will just REMOVE THE ENTIRE WATCHES FEATURE, if they look at my account!
Huh? What? I do believe that is a feature I am paying for...for 18 months plus! You just can't decide oh hell lets remove that feature because we are the flipping ominpotent admins!
Anyway, I close the ticket...and decided to call the customer support. After finally getting someone on the phone and telling them that I need to launch an official complaint...and that I will be taking at least four accounts from them effective immediately (some of them pretty lucrative accounts)...what do they do?...
Forward me to voicemail!
Gotta love it! So I leave a message.
I then call Mediahouse to find out if there is a way to back up and restore watch settings. They say that there most certainly IS! The tech says...have their tech people call us up!
Ah well too late. I finished with this pseudo-webhost. They will lose more than just my little Mission 100 account. And I will do my utmost to cause people to avoid them at all costs.
Businesses run like this should suffer for their lack of know-how and customer relations. Hostpro was great! Interland is sadly lacking and I share this story as a warning to some of you Hostpro originals who have been grafted into this sorry excuse for a host, Interland.
Before I get long winded, in the end, I'm recommending that ANY of you who are with Interland currently...pick up your domains and head elsewhere....and now! Any of you considering INTERLAND, I say, "Stay away at all costs."
If you want to hear just a slice of the horror read on.....
Let me just give you what has happened in April. As of April 1, I stopped receiving my daily Livestats reports via email. No biggie, right? Opened a support ticket to get it fixed. The ticket was closed by them with some bogus diagnosis...and I was never even emailed that the ticket was processed! I just happened to go and check on its status.
I re-opened the ticket.
They processed it again, closed it, and still no email from their support staff telling me they had supposedly fixed the problem. I login and find it closed. A few days have passed...they say they have fixed it and I should be receiving my reports. NOPE! Still nothing. I re-open the ticket....
Yipeee! I get an email from the support team on the ticket! Wow...I'm impressed! Wanna know what it said?....
Ok. They say that I better back up all my click-thru watches as text files because they are likely going to wipe out my account and start fresh! (just so I can get email reports???? Uh...that's overkill, methinks).
Anyway, I have a ton of watches and recreating them is no quick process, so I scramble to get into LiveStats so I can try to back them up....but...wait a sec....I can longer login into LiveStats!
The worst sort of fear shoots through me.
I call them up and while going through the bloody phone menu, I email them, 'DON'T WIPE OUT MY BLOODY WATCHES!"
I get a tech on the phone...and the first thing I yell is "Here is my ticket #...DON'T WIPE OUT MY BLOODY WATCHES!" Ok...I didn't yell it. He says to wait while he investigates the ticket.
He comes back and we do a long dance so I can get back into LiveStats....but I finally get in.
Now, we begin to discuss "backing up" these watches. Their solution? Back them up as text files and recreate them manually.
Uh...no. I say that there HAS to be a way to export these settings and then restore them after they do their little maintenance dance. He says there is not. I say, ok...whatever. I rather NOT get my daily reports than HAVE to recreate all those watches. He says that I better just close the ticket because the admins will just REMOVE THE ENTIRE WATCHES FEATURE, if they look at my account!
Huh? What? I do believe that is a feature I am paying for...for 18 months plus! You just can't decide oh hell lets remove that feature because we are the flipping ominpotent admins!
Anyway, I close the ticket...and decided to call the customer support. After finally getting someone on the phone and telling them that I need to launch an official complaint...and that I will be taking at least four accounts from them effective immediately (some of them pretty lucrative accounts)...what do they do?...
Forward me to voicemail!
Gotta love it! So I leave a message.
I then call Mediahouse to find out if there is a way to back up and restore watch settings. They say that there most certainly IS! The tech says...have their tech people call us up!
Ah well too late. I finished with this pseudo-webhost. They will lose more than just my little Mission 100 account. And I will do my utmost to cause people to avoid them at all costs.
Businesses run like this should suffer for their lack of know-how and customer relations. Hostpro was great! Interland is sadly lacking and I share this story as a warning to some of you Hostpro originals who have been grafted into this sorry excuse for a host, Interland.