I've read several negative threads lately in this forum about RZ and don't want customers who are on the fence of going with them to be scared off, so I decided to write a review. Overall RZ has been a great experience.

Background

My former host, Glow-Factory, was a no-good $1 host, who went out of business. Because of my anger I did lots of research mostly on these forums to find a good host. I then discovered what reseller hosting was and just had to have it. It seemed like RZ was the hot company these days so I checked out their website, and was amazed by the low prices. So I signed up.

Setup

The signup process was very straightforward. I selected the B1 plan, the cheapest and best value. They had my account set up in about 5 hours, which by no means is really fast, but was acceptable. They sent a very thorough confirmation email with all the account details I could imagine.

Server speed, network uptime

Many people have complained that the budget plan servers aren't all that great for server-intensive sites and scripts. I believe that RZ's budget servers are definitely not targeted to traffic-intensive websites, and that people should not foolishly sign up thinking they're getting everything in the world for less than 5 bucks a month. That being said, I run several scripts and mySQL databases and the response time is always fast, with no problems whatsoever. I'm actually surprised by how speedy the servers and network are, even though the shared server my site resides on is hosting about 550 domains/websites (according to whois.sc). They use a 3rd party uptime monitor, unfortunately I do not recall which one, but the couple of times I've checked my server 'Shelby' has had 100% uptime at least up until the point I checked.

Support, Customer Service

RZ's support overall is excellent. The techs appear to know what they're doing and response time to opening a ticket has been about 30 minutes for me, like advertised. On the weekends this figure can move up to a few hours, but that's understandable. Every problem or favor I've asked them to do has been taken care of, no matter how abysmal or complicated the task. They have a very intuitive helpdesk, knowledge base, and user-supported forum to help you find answers to common questions fast.

Conclusion

After my three months I'm just as happy as I was the first week. RZ has added some restrictions, such as 50 domain limit on the budget 1 plan, but these only add to the quality of the service and cut down on fraud, spam, etc. For the average person these limits are still way over what they need. Plus there are the advanced and premium servers, which have 50% and 80% less accounts, respectively, so you can always upgrade. Servers are fast, support is great, and the overall package is excellent. I highly encourage you to give ResellerZoom a try if you are on the fence, you won't regret it.

If you have any questions feel free to ask, and I will keep you updated in the future!

Excellent detailed review, not many of those around here ;)

Glad to hear you are happy with them, hope the pleasant experience continues. I heard about them having too many abusers on the budget plan, glad that they put a limit on the number of accounts users can host.

Best of luck, keep us updated in the future!

Glad to hear you are happy with them. Thanks for the excellent detailed review.

I've been with hz/rz for about 8 months now, and I have to say they have been pretty good. No major issues at all. The only thing that I have require support for is awstats failing to update and that is not a major issue, its usually resolved with a manual update.

Nice reveiw. The premium service is well worth the money.

Not to bring anymore negativity towards RZ, but a review from a webhostingtalk.com member that has 1 post is something to be skeptical of...

Not to bring anymore negativity towards RZ, but a review from a webhostingtalk.com member that has 1 post is something to be skeptical of...
I have been a member for a little while now, I just usually surf the threads and read what interests me, don't comment much. I thought I owed it to RZ to post a good review here though.

Hopefully the little picture below clears up that I'm a customer of RZ and not affiliated with them whatsoever (though somebody will probably just say I forged it, *sigh*)

You also had your website in your profile all this time... :)

I have been with RZ for about 2 months and have also been happy with them.

Before doing anything with Reseller Zoom - e mail me - truly a horror story. Even now they can't understand I cancelled - keep sending invoices- You'll need lots of time when dealing weith them. Moved to Hostgator - no probs.


:)

Before doing anything with Reseller Zoom - e mail me - truly a horror story. Even now they can't understand I cancelled - keep sending invoices- You'll need lots of time when dealing weith them. Moved to Hostgator - no probs.


:)
We all know, you keep spamming your story, even after your disrespectful maintenance of your prior thread about them.

You've gotten your message out, take a break.

Reseller Zoom's budget servers isn't stable for me. I'm on Maverick and there's always cPanel & MySQL issues.

the advanced plans are great.
uptime is awesome
server stability is great,

server load average from ssh: load average: 2.14, 1.57, 1.48

and excellent access for europe

I can only confirm resellerzoom's great services.

Reseller Zoom's budget servers isn't stable for me. I'm on Maverick and there's always cPanel & MySQL issues.
You need to request a server move via support desk then.

I just thought after three months of hosting 50 domains on this Host I could just give a brief note too about it, since I must reckon is quite good.. I was past year on Dattatec.com (and we stood there for two years I still dont' know why, that was THE BAD experience with a host) After reading this time several good reviews of RZ, we went for it. It has been three months, we suffered one little tiny downtimer for an hour at the beggining, but since everything has been just Right since.

Setup

I selected the B1 plan Too, really good for what they ask for. My account was setup in less than two hours. Easy and simple. Ready to go.

Server speed, network uptime

Our domains personally are not really big requesters at all. I cannot say anything but we run only three or four MySQL and no problems. All neat and clean, as expected. FTP is beautifully fast. http responds at a normal expected speed.

Support, Customer Service

Just requested twice. Both times, efficiently. they have a forum system for every machine status, and some two external links to check the up-timing of the server itself all the time, run by third party companies.. Technicians explain everything quite detailed on forum posts, and why do they do this or that and how long would they take them. You feel really secure and well taken care of.

My recomendation for a Service that works. At least at small scale, All I can say is... Ole. Resellerzoom.com; worth trying !

Sounds very good waldito! May we know a site that you have with them? :)

How interesting...a long thread develops with several members complaining about ResellerZoom and suddenly out of nowhere statik (with 1 prior posting to his name) pops up with a detailed, positive review. Followed soon after by waldito (who has the grand total of 0 prior posts) with another positive, detailed report written in pretty much the same style as statik's earlier post.

What looks like a duck, walks like a duck...is a duck!

Of course, there is also ScreamingEaglePC who has made it his business to 'defend' ResellerZoom in the shrillest possible tone, sans any sense of etiquette, whenever there are any critical comments about RZ.

Folks you all need to draw your own conclusions from this. I just know from personal experience of ResellerZoom's budget plan that (a) their service is unreliable and users should be prepared for a lot of downtime, lost e-mail messages, no backups etc., (b) customer service is extremely poor, (c) bad attitude of owner (d) critical comments not only discouraged but also regularly deleted from user forum (e) subscribers restricted from posting to the user forum just in case they make critical comments (f) support tickets either not answered at all or answered vaguely (e.g. "we are looking into the problem" and then nothing).

So going by my experience, I have learnt to avoid ResellerZoom like the plague - and even if their Advanced or Premium plans are much better, I would still avoid them for their bad attitude toward customers.

Hey Screaming Eagle

Are you the offical spokesperson for Zoom Reseller or what. wbengal is right about your posts - "me thinks you do protest too much" . Reseller Zoom are a complete waste of time and energy. Still no refunbd for an account that lasted a couple of days because the server couldn't do the job for basic files. In act it's the way they deal with people that is the point.

Attention: Kiet Duong

"How to Deal with the those poxy customers" is a good book to read " Kiet. You'll learn how to deal with those horrid people who want to buy your services and have all those stupid questions your lot can't be bothered to answer.



Love and peace from UK

I've had great service with RZ and all I wanted to do was share my experience, then some losers on the forum just twist my story and make RZ look even worse. Not what I thought would happen when I was writing the review. This is probably why I don't post on the forum, see too many idiots posting in the topics. I have no affiliation w/ RZ whatsoever, I've just had good service with them.

shotyzgotpop,

its just unfortunate that there are a lot of what most presume as 'fake' review. Especially in one thread there are a handful of different members posting +ve review and yet their post count is only 1-3. I know that some will consider post count as nothing but unfortunately in a forum such as WHT, it is a bit suspicious when this happens.

And when there are -ve review, we rarely see anyone with 1-3 post count members posting -ve review.

ps. Are you the same person as Statik too?

Well I've been on a ResellerZoom Advanced server now for 2 months and so far so good. Account was set up within a couple of hours, support has been good for the 4 times I've needed it, they'd done everything I've asked. Server seems to run well and connections are good to Europe.

I do see the odd moan about their budget servers but I can't help thinking you get what you pay for.

Meanwhile back at Webfusion, my old hosts, since I mentioned them in this forum a few weeks ago 2 more of their servers have died and needed rebuilding from backups. Sooo glad I moved...

I am sorry to say I am on a budget server,which is not up at the moment,and could have been down for awhile.Support is most of the time hours to get a ticket resloved.

True you get what you pay for,but offering junker services is not good business.

It seems that a lot of people complain about the budget account. I have had a advanced account for around 8 months. Support have been quick when I have used it which is not very often maybe 1 ticket every 2 months. Had some problems at the start but they were my fault but they worked on it for about 4 hours to get it fixed. My $25/mth is well spent on the advanced account. Thought about downgrading to the budget accounts because I am only hosting my own sites but move when everything works well.

The budget accounts seem to be a big hassle for what they are worth. Makes you wonder if they will bother to offer them in the future.

I did a long look for a reseller account that was cheap and offered a lot. ResellerZoom was it. And there were good reviews about them.

Most of the time, the sites run good, but late at night and through the morning it's BAD. I don't know if it's a few emailers, or a lot of backups running, but I get page cannot be displayed, or It takes seriously 2 - 3 minutes to load a page. Even on a budget plan, I use 2 sites, and get maybe 200 - 400 hits a day MAX. And some late night early evening, so It matters.

I've even been taking pictures of server status for my resellerzoom server IF I can even get to the page. Many pretty yellow and red lights are going off. I will fork out the extra for a VPS and try that. At least I should get a slice of server time.

If that doesn't work, I think I can do better with a dedicated line and my own server. Even a Dedicated DSL line with 768K up would be faster than a large amount of bandwidth available, and an overloaded server to that can't push pages. Hmmmm My own hands on server, and a $5.00 reseller plan for a backup pointing the 1 of the 2 dns entries there, now THAT's an Idea :)

SO maybe I'll keep the $5.00 plan as a backup only. That $5.00 budget plan would be a useful secondary server if I lose my connection.

Ok, I was just thinking out loud lol.

I was on te budget plan and I too had the same issues. I moved to advanced and all has been good. Though it has only been a week :)

How interesting...a long thread develops with several members complaining about ResellerZoom and suddenly out of nowhere statik (with 1 prior posting to his name) pops up with a detailed, positive review. Followed soon after by waldito (who has the grand total of 0 prior posts) with another positive, detailed report written in pretty much the same style as statik's earlier post.

What looks like a duck, walks like a duck...is a duck!

Of course, there is also ScreamingEaglePC who has made it his business to 'defend' ResellerZoom in the shrillest possible tone, sans any sense of etiquette, whenever there are any critical comments about RZ.

Folks you all need to draw your own conclusions from this. I just know from personal experience of ResellerZoom's budget plan that (a) their service is unreliable and users should be prepared for a lot of downtime, lost e-mail messages, no backups etc., (b) customer service is extremely poor, (c) bad attitude of owner (d) critical comments not only discouraged but also regularly deleted from user forum (e) subscribers restricted from posting to the user forum just in case they make critical comments (f) support tickets either not answered at all or answered vaguely (e.g. "we are looking into the problem" and then nothing).

So going by my experience, I have learnt to avoid ResellerZoom like the plague - and even if their Advanced or Premium plans are much better, I would still avoid them for their bad attitude toward customers.
Why is there a need to make assumptions? Let the mods deal with it which i'm sure would of already happened if there was something fishy.

I'm curious to know what domain you hosted with us so I can verify your previous account and to review the issues you had claims of no response to support tickets. As for the service, we don't claim to be perfect but we try our best and constantly improving.

As for the forum, we have NEVER deleted a single post from our forums and no user have ever been deleted or restricted from posting.

Before doing anything with Reseller Zoom - e mail me - truly a horror story. Even now they can't understand I cancelled - keep sending invoices- You'll need lots of time when dealing weith them. Moved to Hostgator - no probs.


:)
We don't cancel accounts based on assumption. If you do not submit cancellation, the account doesn't get cancelled.

Most of the time, the sites run good, but late at night and through the morning it's BAD. I don't know if it's a few emailers, or a lot of backups running, but I get page cannot be displayed, or It takes seriously 2 - 3 minutes to load a page. Even on a budget plan, I use 2 sites, and get maybe 200 - 400 hits a day MAX. And some late night early evening, so It matters.
Backups take a very long time to finish and can sometimes run into the early morning. Since then we've changed our backup system and it completes in a much shorter timeframe.

I have to agree with others in that, people signing up just to make a glowing post about their Hoster has something else in mind, then what their post is about. More than just of few of these type postings have been found out as being bogus.

Not saying that is true with the starter of this thread, statik, but they never did state what Domain name they host with Resellerzoom and the one in their Web profile was Registered 2005 Sept. 20.
http://www.whois.sc/statikhost.com

So we know they are not referring to that Domain name, being as it was just created about 6 weeks ago. ;)


These type postings are to be expected I guess, with any Forum that is mostly about Web Hosting. People should always take a look at the post count of anyone making glowing claims. Although we may not know what the "real" story is, you can bet that Free Advertising is involved somewhere. Sometimes the Hoster is aware of what is going on and sometimes they are not. All goes back to what is the "real" story.

All the best to Clients of Resellerzoom but for anyone reading glowing claims about any Hoster from a person with just a few posts, don't forget to only believe half of what you see and a third of what you read. ;)

Backups take a very long time to finish and can sometimes run into the early morning. Since then we've changed our backup system and it completes in a much shorter timeframe.


Well, you must have JUST changed the script, because the long delays have been for several nights and early mornings in a row.

AND, if these long back-ups were taking the servers down to a crawl on the budget plan, wouldn't they affect the advanced plans too?

If budget and advanced are on the same server and just throttled differently, they all get affected at night. Some people just sleep though it.

If budget and advanced are on the different servers, then wouldn't the advanced users be affected by this script on their servers as well. So that's no good either.

If that's your reasoning, it's not a good one. It's not good to have sites coming to a crawl because of scripts you all use.

I have no Idea about this script, but even though backing up is a high priority, serving web pages is as well. The script should be designed to run at a lower priority than serving pages. It may take longer, but it would also pull less cpu time away from servers.

If it's some late night spammer (seeing as spamd failed the other night), then they aren't following TOS from what I understand. But that's a different problem.

I have to say that when the system went down both times over my time with you guys, you restored the system fully fairly fast. One time took a while, but it appears the whole drive went and the server had to be completely rebuilt.

And you have been fast to respond. You show yourselves and work hard at fixing things. But the fact remains. There are times that pages are not served. And if you are going to blame a script, it's a bad script or it's priority is set wrong taking too much away from the web servers processing time.

If I could go back a week in time I never would have submitted this review. I have by no means had perfect service with ResellerZoom, but overall, it's been a good hosting solution for me. I have 5 sites on the account and growing and none of them have run into any problems. Maybe I'm just hosted on RZ's only decent budget server, or maybe most people receive service just as good as me but you only hear from the whiners, until now.

To be honest, I am more curious about the motives and intentions of people who hang out on a webhosting forum and make lots of posts to it. Normal customers are unlikely to do that. It doesn't make any sense. So the people most likely to have large post counts and extended histories are likely to be people who are associated with some host or another, or else have a real odd webhosting fetish.

I believe I registered an account back here the last time I was looking for a host, which was probably 6 months ago or so.. but all my attempts to locate it came up fruitless.. No big loss to me.. I come here when I need some information and insight... I just want to point out that this barometer of post count and length of membership appears to be potentially as bogus as accepting everything a new registered member has said. Just so you know, I am not going to trust someone more just because they have 5000 posts on a webhosting discussion forum.. because I could never fathom why anyone outside the webhosting business would ever spend so much time discussing webhosting... And if you are in the business.. then you have an agenda.

That being said... I am looking forward and weighing my options. I use reseller zoom at this time and have had a fairly good experience. There are some issues I am working through and determining their long-term impact on me. As my needs grow, I have to consider how I expand. Be it with an upgraded resllerzoom package, which is a very serious consideration, going with some other host, or a combination of things.

In the scheme of things, my experience is closer to those people who got bashed for making their first post here... And in disagreement with some of the more established posters. So from my perspective as someone seeking out information, I give the credibility to the people whose actual experiences are closer to my own and come across as more believable. Regardless of any other issues I have had with reseller zoom, I have always been thoroughly impressed with their support. Nothing has ever fallen through the cracks, been missed or forgotten.

I do want some people here to give consideration to what I said though, and think about the perception. I imagine these forums get more lurkers than regular posters... so think about where the credibility is going and why.

If I could go back a week in time I never would have submitted this review. I have by no means had perfect service with ResellerZoom, but overall, it's been a good hosting solution for me. I have 5 sites on the account and growing and none of them have run into any problems. Maybe I'm just hosted on RZ's only decent budget server, or maybe most people receive service just as good as me but you only hear from the whiners, until now.
Statik, there's a difference between us and the two "examples" above.

1. They had a bad experience, so of course, it makes ResellerZoom horrible, and if they had a bad experience, they fight and bitch and bicker when someone says they actually had a good experience.

2. They weren't competent enough to handle their situation with the slightest bit of respect, which gave them the same respect they dished out. Which of course made them even more mad.

3. They forgot the #1 rule. If the server you're on is having a problem.. Take the 5 minutes to make a ticket requesting a move to a less populated/more watched server, wait their normal 30-50 minutes for their response.. Then wait 1 hour for the transfers to complete.

SO many people forget that little rule.

4. They seem to be the touchiest people I've ever seen. If they get told something that doesn't satisfy and pinken their rump, they get mad, taking things out of context, and going on thread hunts to bash. Just look at their posts.

5. While we're on their posts. Wbengal has no room to be talking about anyones post habbits, as he seems to forget that there is a rule against participating in a bashing manor in threads of hosts he's had no experience with.. Reference:

Here: http://www.webhostingtalk.com/showthread.php?p=3222255#post3222255

Here: http://www.webhostingtalk.com/showthread.php?p=3207181#post3207181

You get my point.

So, as far as I see it with the two in question (Wbengal and Gary Owen) Just look at their posts.. Consider the source ;) They're definantly managing to lose all of their credibility, and they seem to not even feel it blowing over their head. You two need to grow up. Learn how to treat a business partner with respect, and you might get respect back from that business partner.

I know for damned well, that if I'd treated Kiet like you all have, I'd not blame him a bit for snapping a couple times.

That's all I've got to say.

marksman, you make some good points and, coincidentally, re-confirm what I've already said.

If we look at your post and the post of the thread starter, looking at them both as first time post with information about their current Hoster, your post is much more belivable because it doesn't read like an AD.


You also made mention of:

this barometer of post count and length of membership appears to be potentially as bogus as accepting everything a new registered member has said

and

I come here when I need some information and insight


It is a given that people go to Forums that discuss what they have an interest in -or- need help with. By that definition, those in the Web Hosting business come here as well, for information and insight and to also ask questions with Hosting related problems. Doesn't really matter if they are a Client or Business Owner, they both run into problems and look for answers and/or guidence with their problems.

As with any Forum there are the Regulars and usually, they end up providing the majority of Feedback. It is most likely, the information and insight you are looking for was also posted by a Regular. Ergo, Regulars will have a somewhat high post count. When one compares post count to date Registered at the Forum, it is easy to see those that make relevent posts and those that make the one-liner posts.

On the flip-side, there are those that knowingly take advantage of a Forum. As many people have and will continue to do, use this particular Forum for backhand Advertising, it is important that some of the Forum Visitors be on the watch for them. When some newly Registered Member makes a first post that is glowing praise about a company or product and reads like an Advertisement, but gives no evidence of using said company or product or is found out to be lying, one has to wonder what their "real" agenda is. Mind you, if they post something strongly negative they should provide evidence of that as well.

Statik, there's a difference between us and the two "examples" above.

1. They had a bad experience, so of course, it makes ResellerZoom horrible, and if they had a bad experience, they fight and bitch and bicker when someone says they actually had a good experience.

2. They weren't competent enough to handle their situation with the slightest bit of respect, which gave them the same respect they dished out. Which of course made them even more mad.

3. They forgot the #1 rule. If the server you're on is having a problem.. Take the 5 minutes to make a ticket requesting a move to a less populated/more watched server, wait their normal 30-50 minutes for their response.. Then wait 1 hour for the transfers to complete.

SO many people forget that little rule.

4. They seem to be the touchiest people I've ever seen. If they get told something that doesn't satisfy and pinken their rump, they get mad, taking things out of context, and going on thread hunts to bash. Just look at their posts.

5. While we're on their posts. Wbengal has no room to be talking about anyones post habbits, as he seems to forget that there is a rule against participating in a bashing manor in threads of hosts he's had no experience with.. Reference:

Here: http://www.webhostingtalk.com/showthread.php?p=3222255#post3222255

Here: http://www.webhostingtalk.com/showthread.php?p=3207181#post3207181

You get my point.

So, as far as I see it with the two in question (Wbengal and Gary Owen) Just look at their posts.. Consider the source ;) They're definantly managing to lose all of their credibility, and they seem to not even feel it blowing over their head. You two need to grow up. Learn how to treat a business partner with respect, and you might get respect back from that business partner.

I know for damned well, that if I'd treated Kiet like you all have, I'd not blame him a bit for snapping a couple times.

That's all I've got to say.
SCREAMING EAGLE PC
CREDIBILITY

Since you speak of creditability - not a word that springs to mind when looking at your website. Why not stop speaking on behalf of Reseller Zoom and get your website together guy :)

You don't know the facts of my problems with RESELLER ZOOM. Since they wasted my money with them( including buying a private nameserver too) - I'll see to it people know the acts when e mailing me. I don't need your professioanal ;)
help thanks.

Gary Owen

I don't think my review sounds like an "ad" at all. It just seems like a comprehensive review to me. Several times I mentioned in the review that service wasn't perfect, but overall very good. As one of the moderators pointed out, one of my websites that is hosted with ResellerZoom has been in my profile the entire time, if you check the whois.sc you can see it's even the right server (shelby), data center, etc. Plus on one post I even attached a ticket I created with the tech support department, so there should be no question now about the legitamacy of my review. One poster made a very good point that the average person who owns web hosting space doesn't post a lot here. I come here for information, not to answer people's questions, because I'm no expert. I just wanted to post a review, people to read it and make their own decisions, and leave it at that.

SCREAMING EAGLE PC
CREDIBILITY

Since you speak of creditability - not a word that springs to mind when looking at your website. Why not stop speaking on behalf of Reseller Zoom and get your website together guy :)

You don't know the facts of my problems with RESELLER ZOOM. Since they wasted my money with them( including buying a private nameserver too) - I'll see to it people know the acts when e mailing me. I don't need your professioanal ;)
help thanks.

Gary Owen :) That site doesn't matter right now, it's the OTHER sites in my reseller account that matter. ;)

Again, I apologize that you had a problem. But you're just one out of so many. Just because you're having a problem, doesn't mean that everyone is going to have a problem and if they don't have a problem, then they're lying about their experiences.

Everyone has a problem with a certain host at a point. I've had my fair share of problems with resellerzoom, but I've taken evasive action to keep those problems to a minimum.

Just like in real-life, physical business, it takes a relationship with your business partner to make sure that everything goes smoothly. You need to treat your business partner with the same amount of respect that you'd want to receive. They ARE holding all your data after all. It'd kinda be a bad idea to piss someone off.

As for speaking for ResellerZoom, I believe I have just as much right as you do to tell my experiences, so telling me to stop speaking for ResellerZoom, you might as well tell everyone they're not allowed to post reviews anymore.

Respects.

1. I registered on this forum more than one year ago, but I read topics more often than write them.

2. I have an advanced reseller package with them during last year and I would like to put my 5 cents in talk about reseller zoom. :)

Here is my opinion:
- They changed PHP from 4.3.1 to latest 4.4.1 without any notice. Maybe you know, this PHP version has some fixes for memory leaks, but it also adds a notice to every PHP page which uses old function calls. So, after this upgrade I had to urgently fix all the scripts on all my websites. Not too good time spending. It would be nice if they could send at least a notice about further PHP upgrade.
- I still have no reply to a couple of my e-mails which I sent more than one month ago (I asked about purchase of wildcard SSL).
- I had periodically troubles with e-mail sending (they use anti-spam software for SMTP, which can cause problems for users with dynamic IP, as me)

+ really good and quick technical support for me and my clients
+ good server connection speed (It's because ThePlanet network) and uptime
+ they prolonged invoice for me when I delayed payment for a couple of days due to lack of funds on the one of my credit cards (my bad).

In other words, it's a still good choice for me. I wish them to listen their clients more often and all would be ok. :)

I joined Resellerzoom in April and presently I have five budget accounts with them, this shows thier services is ok.
Iam not new to reseller program, I started since 2002 before changing to resellerzoom this year.
When you compare thier price with service delivery you will agree that they deserve a thump up

Well, I am at the point I have to check my reseller plan to see if it's working.

I got this last post and thought, well resellerzoom has been good at responding, maybe the slow server was from a ddos attack, or other prob and I should reconsider. Well, I decided to do my random peek. After taking a minute to load, my WHM shows the CPU - 6.84 4 cpus' blinking red and Memory blinking yellow at 88.9%. So it's not only a NIGHT issue.

Other random looks were similar. High load on CPU, High memory usage. Sometimes spamd or ftpd in the red too.

And I love how it shows I am throttled lol.

Imagine how many sites are on this one server if we're all throttled? lol

Or are the budget plans throttled heavily and the advanced throttled less, or not at all, so they get priority and we are all piled on the same system.

Weeeeee

Well, I am at the point I have to check my reseller plan to see if it's working.

I got this last post and thought, well resellerzoom has been good at responding, maybe the slow server was from a ddos attack, or other prob and I should reconsider. Well, I decided to do my random peek. After taking a minute to load, my WHM shows the CPU - 6.84 4 cpus' blinking red and Memory blinking yellow at 88.9%. So it's not only a NIGHT issue.

Other random looks were similar. High load on CPU, High memory usage. Sometimes spamd or ftpd in the red too.

And I love how it shows I am throttled lol.

Imagine how many sites are on this one server if we're all throttled? lol

Or are the budget plans throttled heavily and the advanced throttled less, or not at all, so they get priority and we are all piled on the same system.

Weeeeee
Open a ticket to Tech Support, and request they move your accounts to Cameron. It's load is pretty managable right now. :)

But if you bog it down, I'm gonna have ta beat ya up :P

Well, I am at the point I have to check my reseller plan to see if it's working.

I got this last post and thought, well resellerzoom has been good at responding, maybe the slow server was from a ddos attack, or other prob and I should reconsider. Well, I decided to do my random peek. After taking a minute to load, my WHM shows the CPU - 6.84 4 cpus' blinking red and Memory blinking yellow at 88.9%. So it's not only a NIGHT issue.

Other random looks were similar. High load on CPU, High memory usage. Sometimes spamd or ftpd in the red too.

And I love how it shows I am throttled lol.

Imagine how many sites are on this one server if we're all throttled? lol

Or are the budget plans throttled heavily and the advanced throttled less, or not at all, so they get priority and we are all piled on the same system.

Weeeeee
Send me your account details to kiet[at]hostingzoom.com and I will look into it. I'm not sure what you mean by it showing you are throttled. I can assure you the figures you're posting is not a constant value and probably load spikes.

Thanks, I do appreciate the info and recommendation, but I think my script;

while (1 == 1){
$twiddle ="thumbs";
}

would slow your system too much and aggrivate you lol...

Just kidding.

I am going to suffer for now I guess, while I develop my new storefront. With that site I will need something more dependable. SO I am waiting to the first of the year, and we reevaluate what I need to do. I don't want to gamble with that site's location and availability.

I am glad you have a stable system, I might be stuck with all the other developers hehe.

Does anyone have any experience with coming close to the maximum allowed storage or bandwidth usage? I like what I hear, but am always wary about changing hosts after all the horror stories I've heard from friends who have been dropped or cancelled for maxing out (but not exceeding) their plans. I don't have any plan to do so, but I worry about the day I suddenly need to use my full storage allotment on short notice.

Is ResellerZoom good about living up to the specs of the plan you've purchased?

It's just the horror stories :)

Does anyone have any experience with coming close to the maximum allowed storage or bandwidth usage? I like what I hear, but am always wary about changing hosts after all the horror stories I've heard from friends who have been dropped or cancelled for maxing out (but not exceeding) their plans. I don't have any plan to do so, but I worry about the day I suddenly need to use my full storage allotment on short notice.

Is ResellerZoom good about living up to the specs of the plan you've purchased?RZ will let you use your full size and bandwidth, as long as you maintain legal files.

If you get near the top, you'll get an email asking to upgrade.

If you get near the top of bandwidth, you'll be asked to upgrade.

If you exceed your bandwidth, you'll be suspended, or you'll be charged per gigabyte of transfer.

I'm just going by what I remember, it might have changed though.

Thanks for the quick response to an old lurker ;)

No problem.

Just remember one thing for me. If you have a problem with load / uptime / etc.. Just make a support ticket and ask for your accounts to be moved to a newer server.

You'd be suprised how much it helps :) Not to mention it also cuts down on the negative posts here that alot of providers get if people would do that simple maneuver. :)

And of course, Best of luck to you :) Hope it works out.

Does anyone have any experience with coming close to the maximum allowed storage or bandwidth usage?Generally there's little reason for hosts to skimp on data transfer. However, things tend to get more complicated when it comes to getting the CPU and memory needed to push the allocated data transfer. Cheaper is not cheaper for nothing. It's good to keep that in mind and get the package that can indeed suit your needs. :)

1. I registered on this forum more than one year ago, but I read topics more often than write them.

2. I have an advanced reseller package with them during last year and I would like to put my 5 cents in talk about reseller zoom. :)

Here is my opinion:
- They changed PHP from 4.3.1 to latest 4.4.1 without any notice. Maybe you know, this PHP version has some fixes for memory leaks, but it also adds a notice to every PHP page which uses old function calls. So, after this upgrade I had to urgently fix all the scripts on all my websites. Not too good time spending. It would be nice if they could send at least a notice about further PHP upgrade.
- I still have no reply to a couple of my e-mails which I sent more than one month ago (I asked about purchase of wildcard SSL).
- I had periodically troubles with e-mail sending (they use anti-spam software for SMTP, which can cause problems for users with dynamic IP, as me)

+ really good and quick technical support for me and my clients
+ good server connection speed (It's because ThePlanet network) and uptime
+ they prolonged invoice for me when I delayed payment for a couple of days due to lack of funds on the one of my credit cards (my bad).

In other words, it's a still good choice for me. I wish them to listen their clients more often and all would be ok. :)


That's not true at all. If you check their forum you would see they tell you about server upgrades, outages etc... Also you would see that they do listen to their clients.

I have been with Reseller Zoom for 15 days now on the Advanced Plan and no it's not enough to make a review but so far thier service and support has been great. You people should stop being cheap , i find that people who want the most out of a hosting package wants the pay the least amount of money. What do you expect when you pay 5 dollars a month?

And yes i did sign up today and to specifically respond to this thread but I have been a WHT browser for about 3 months now.

Kidding?

You may login to their forum and find my topic "Change WHMAutoPilot to ClientExec" in "ClientExec | WHM Autopilot" support forum.

Topic ID 1380

I posted this question on 10-28-2005, ans still waiting for reply.

So, please don't tell me what is true. :)

Kidding?

You may login to their forum and find my topic "Change WHMAutoPilot to ClientExec" in "ClientExec | WHM Autopilot" support forum.

Topic ID 1380

I posted this question on 10-28-2005, ans still waiting for reply.

So, please don't tell me what is true. :)

if I recall correctly, I think they had a problem with their helpdesk.
LINK (http://www.resellerzoom.com/forum/showthread.php?t=1517)

Kidding?

You may login to their forum and find my topic "Change WHMAutoPilot to ClientExec" in "ClientExec | WHM Autopilot" support forum.

Topic ID 1380

I posted this question on 10-28-2005, ans still waiting for reply.

So, please don't tell me what is true. :)
Hi,
I'm sorry but those are user supported forums. We don't provide support via our forums but have given a response to it. Email me your ticket number to kiet[at]hostingzoom.com regarding the SSL and i'll look into it. Thanks.

well if you need to receive email,I would host somewhere else as email service, comes and goes,(reminds me of my burstnet days...ugh!)

well if you need to receive email,I would host somewhere else as email service, comes and goes,(reminds me of my burstnet days...ugh!)

You have email problems?

No problem.

Just remember one thing for me. If you have a problem with load / uptime / etc.. Just make a support ticket and ask for your accounts to be moved to a newer server.

You'd be suprised how much it helps :) Not to mention it also cuts down on the negative posts here that alot of providers get if people would do that simple maneuver. :)

And of course, Best of luck to you :) Hope it works out.

A customer should never ever be the one to approach their host about load or uptime issues (although in reality that's usually the case.) It's the hosts responsibility to make sure that none of their customers are having issues. If a host is having problems on a server they should resolve those problems with the server. Having load or uptime issues for an extended period of time on one server should tell you that you'll most likely run into similar issues on another server. Asking your host to move servers is only a temporary fix.

We don't need our clients to tell us what the load on a server is as that is monitored internally. Any reported load issues are usually due to spikes and if it sat for an extended period you can be sure we're working on it. Server move requests are very uncommon and if a client did want to move servers we would review the issue and reasoning before doing so. We're a service provider and our main goal is to keep our clients happy.