Hi, I am looking for some people who are willing to offer support for my webhosting company. I am willing to pay on a per ticket closed bases. I would be paying about 50 cents to 1 dollar per ticket closed.

Requirements would be:

You need to know apache
you would need to know linux
have an SSH program
Have a phone number so that I can contact you.
Know how to manage Cobalt and Plesk servers
Dedicated.

This job will be needed for at least the next month but could go further then that.

Please PM me because if you email me It may be a while for me to get back to you. Also I will need a number to contact you at.

With all the companies doing support for web hosts you MAY be able to find a per closed ticket price of .50 to 1.00 but will it be quality support?

I know bobcares has $140 for the first 50 tickets and then $2.00 for each additional. But the support they provide is top notch. I haven't heard any negative comments about it.

Addsupport.com has some great plans that are very affordable. They are a new company and I am considering trying them out. Their service fits the needs of my small company but will also allow me to continue to use them as I grow.

Andyc

I'm using bobcares right now but I don't think they care too much about me :(

I'm using bobcares right now but I don't think they care too much about me

What is the problem? Is their support not good?

I am trying to get signed up with them, and am pretty far a long in the process, but it days a day or two just to get an answer to a simple response.

Addsupport.com looks promising...

Bobcares does not care for those who do not pay and expect free service.

Bobcares does not care for those who dump 1500+ tickets and expect it to be solved for free in a day ...

I have all the statistics with me to prove it.... But is not the best place to do it....


I wish you the very best derrick :)


Have a great day :)


Regards

Amar

I want to choose my wording carefully here. While I respect the bobcares/poornam company and I don't think they are bad people or have any bad intentions, I do agree that a lot of their support leaves a lot to be desired. I hope they improve their staff members knowledge and perhaps terminate their contract/employment with some others.

This is not at all a flame, but I wouldn't suggest them from the experience I had working with them for over a year. I don't want to hurt anyone's feeling's, Amar, but I thought the support and knowledge really lacked and I didn't see a lot of technical abilities.

Further, client's were getting quite upset and quite often with the support they received. This made my job more difficult by having to deal with double the support. In fact, this claimed "programming" service cost that company I was with a lot of time and money and it resulted in poorly done code. Not to mention the huge delays, and we ended up needing to start completely over anyway, more burdens. This upset me a lot and I was angry about that. Added, that staff members were jumping in and out, leaving the root passwords in the command history by mistakenly typing the root password on the command line, before or with the su command -- this happened frequently.

Also, the problem where many times, a configuration file for say, Apache, was modified or a new module was added, no one bothered to check that it worked and would log off and the server would be down until I came to work that day and fixed it. Then, the fact that some of your staff members seem a little reckless with rm -rf'ing things. This happens to a lot of people, but it happened more than it should. I mean, your company was hired on to help make the support easier, so we didn't have to end up doing this one thing all day, as there was a lot to do, and it ended up making things more difficult and more of a hassle -- in my opinion (I want to be clear that I'm speaking for myself, and not that company). Also, that they are a good company, and I didn't like that they paid your company to do support that wasn't up to par.. it wasn't fair.

A web hosting support company, needs to be attentive to these things and careful. I didn't want to make a big deal about it while I worked at my last job, and I don't want to make a big deal about it now, but there's some seriously important issues you need to be attentive to to your staff. Further, the responses were difficult to read or make sense of, due to the lack of being able to type proficiently enough in the English language (I'm sure you're far better at that than I am at Hindi, Malay or whatever else though, but I wouldn't claim to offer "top notch" support as if you can compare to other support company's in that regard). The responses were short, terse and often lacked reasons/explanations or resulted in the client not being satisfied with the answers and information, which didn't instill much confidence in the company I was employed with in the eyes of a client.

I again respect you and I don't think any of your staff are bad people, but I just have issues with a company that claims to be professional, knowledgeable and "excel" at support, when I find it to be of the contrary, and this ultimately was a large driving factor in me deciding to quit my former employer, as the work load became a burden mostly due to this. So, pardon my being upfront and blunt about this. I wish you luck in the future, but I encourage you rearrange things and get your act together before people put faith in you and perhaps learn the hard way that it isn't as "good" as it sounds, just because it's cheap support. Indeed, as another user mentioned, perhaps a drawback, indeed. Thanks for listening.

Hi Tim,
We supported that company for over a year and an half .

If they did not like us why did they use us for so long....





I'm amazed to see this post Tim.....





Have a great day :)
Regards
Amar

Originally posted by bobcares
Hi Tim,
We supported that company for over a year and an half .

If they did not like us why did they use us for so long....




I'm amazed to see this post Tim.....




Have a great day :)
Regards
Amar

Sorry if I offended you. Your answer is simply this, Amar; It wasn't my company. Also, I didn't claim your support was worthless and completely unhelpful. If I wasn't clear about that in my above post, I apologize. However, I think I made my feelings' clear. With that said, I think that if the above poster hired your services, he should have fired your company if he wasn't satisfied. If he did, which you said he had you on for 2 months, then he obviously wanted the support you offer and should pay. To the above poster, assuming that's the case; That's no excuse to speak poorly of a company, because you didn't pay for their services, so of course you will not get support (I don't know anything about this situation, so I'm just saying if that's the case). Anyway, good luck, Amar.

Hi Tim,
I'd rather not post here Tim because I know that my techs have a very high standard....
Secondly the guy who originally posted here rung us up today and we have sorted out things......
I never flamed him. i just said that he does not pay.....









Have a great day :)

Regards
Amar

Originally posted by bobcares
Hi Tim,
I'd rather not post here Tim because I know that my techs have a very high standard....
Secondly the guy who originally posted here rung us up today and we have sorted out things......
I never flamed him. i just said that he does not pay.....








Have a great day :)

Regards
Amar

Amar,

I don't think there was any "nice" way to say what I did, without offending you. It's good to support your coworkers and employee's, but you need to be realistic too. I don't desire to go into a big debate and post all the issues I had with your company. Again, I didn't claim your company's support was of no help, but I've explained that. I didn't come here to make you look poor to people seeking support, but I felt I should be honest about my experience. It's up to you to take action if you deem there's a need for improvement -- I was just hoping you would, but I digress.

As far as your comment goes about saying you never flamed him -- I never said you did, Amar. I think you have every right and reason to defend yourself, explain how he didn't pay for the services your company rendered, and even demand he does pay, as you should be paid for your work. You must have misunderstood what I said (perhaps a language barrier -- and I don't phrase things in the normal ways a lot of the time), but I never claimed you did anything wrong or said anything wrong in your response. I support the fact that you explained the situation and are asking to be paid for the work you did for that person. I think in general though, you do get what you pay for for out support like this from certain company's in certain countries, and how people say that it's cheap support and it's just as good as any other, but everyone saves money -- since this was brought up a while ago in this forum -- and that this is one reason why I don't agree with that statement, as I've never found it to be true. (Not because of the country, but the charge, be it even in the US, people just can't offer quality support for those prices -- but it's just more common from places like India for some reason (don't misunderstand me). I would like to have someone show me I'm wrong. Good luck with getting paid from that guy, and in general. Cheers.

Hi!
I too apologize if I did sound rude in my post. I did not mean to offend you. I realize that you had written it for our good... :)
Also I do understand the importance of improving ourselves. We are always working on that front. We believe in constant improvement .... :)

I never knew that you are not with the old company. We had really enjoyed working with them and you...

We are part of beautiful industry which is young and evolving.. When we came into the market we had seen some many companies with 12 -24 hours + response times as the standard. Now even our competition is offering things like 1 hour response and 6 hour resolution guarantee with a 30 day money back gurantee... :) Industry standards are set this way and we are fully aware that it would improve with time.. We too would have to be better if we have to survive in the market... This is the fun part of our work...

As far as our present status. I'll give a very small example. We do about a 1000 tickets per day as an average with about one or two errors every 3-4 days. Now this is really good in terms of percentages... But it is not good enough... We realize what one error can do to anybody and hence we are working on removing it completely. I'm sure we'd do it... We now have a much better training program, a better monitoring system, escalation system etc..

Now for the prices, you would find it hard to convince a guy in India that it is possible to make a call from the US to India for about 30 cents... (it is is about $10 from here).. You'd find it impossible to convince a guy here that you can have a dedicated server for about $99 per month in the US (it is about $2000 + to host here in India)... Now this does not mean that the quality in the US is poor.... The same way from India the support service can be made cheaper than what is there in the US.. However, we must remember that many people come with prices which can never be maintained and hence they fail.. But this happens in the hosting industry too with people coming up with $1 for 100MB space etc... Infact this happens in every industry...
These are the things which make the industry mature and stable with time...

As far as derrick is concerned as I had mentioned earlier. We had a talk with him today and we have come to a method of solving his support issues and I'm sure things would get OK with time...


I too wish you the very best in life and hope you do well...


Have a great day :)

Regards
Amar

P.S. This post looks very Tim_Greerish... ;)

I just wanted to make this clear. As far as payments goes I have only had a problem when I was planning to spend over $2k dollars and the support has only answered about 100 but no more then 200 questions that makes me worry because I don't have money to burn. I waited to pay for two reason which I would not post.

Yes there were about 1500 tickets but this was after the fall of a reseller which I had warned about.

Yes bobcares and I have work out our problems for the time being but I know everyone needs money and money is not a problem for me I just need support as for I can't do everything alone.