Hello WHT,
We are launching a new Tech Support outsourcing company and we are looking to get some feedback on our website and services. If you could review our site and services and let me know things that need to be corrected and/or added to the site. I will tell you upfront that we have not added our terms of service yet which will include information on our SLA agreements. We are planning on opening for business on Monday 4-22-02. Any feedback you could provide would be appreciated. You can get to the site using the following link.

http://www.addsupport.com

Thank you for your time.

Your logo doesn't really match the site. It actually kind of hurts my eyes and draws my attention away from the content, which is what you don't really want.

On the pricing page the main part of the page is wider then the header with your graphic in it. It looks like your header was made for 800x600 and the reast of the page 1024x768.

Your prices are certainly competitive. Which they need to be because of all the hosting support specialy companies popping up today. This is the third new one I have seen in the last couple of weeks.

Overall your site is okay. Change the logo and fix the width problem and you look good to go. Andyc

Thank you for your feedback. I will see if I can do something with the logo, but I do not see what you are talking about with the width problem. What browser are you using? Is there anyway you could post a screenshot?

Thank You.

I have to agree with AndyC...

The logo does sort of jump out at you, perhaps you could just make it a little smaller or change the colors.

Also, while the page width is fine on the home and "how it works" pages, on these pages:

http://www.addsupport.com/services/techsupport.aspx
http://www.addsupport.com/pricing/
http://www.addsupport.com/services/managed.aspx
http://www.addsupport.com/contact/index.aspx

the bottom, text part does seem to "go wide" which forces me to scroll across to view the entire page. The header, however, is consistent throughout the website. I'm running Explorer 5.0 on 800x600 resolution. I'd give you a screenshot, but I would need support to do it... :D

I guess the easiest solution to this "wide text" problem might be to remove the Client Login on these pages and just keep it on the home page. I mean if I'm a client already, then why would I be logging in on the pricing or contact page?

Your prices look good for support services and your managed server prices seem about average.

Overall, these are minor distractions in your website, and your overall look is good. In the future, as a host I might be impressed with some techie looking pictures with servers and datacenters. Or maybe geeky (<-- is that a word?) looking techs gathered together pointing at a computer terminal like, "Aha! We found the problem!"

Hey, your website is up, the links seem to work, it looks professional and your prices seem reasonable. I think you'll do good. But you asked for some constructive criticism and so that's what we try to give you. :D

BTW, AddSupport, congratulations on your new business and welcome to WHT.


Best of Luck,

Keith

Your Prices are good maybe to good...but maybe not. I do not really like your site, but then again I am picky when it comes to sites; so who knows. :) However, I would give you a try when you open, at your prices...

Thank you all for the feedback, both the positive and the negative. I have taken your advice and gotten rid of the login box on every page except the main page. I will start working on trying to tweak the logo.

I did the design of this site along with the co-founder, we are both support guys and know nothing of graphics design, so we were forced to steal someone else’s look, purchase a layout or just keep the layout very basic. Since I would never do number 1, we decided that it was better to have a basic site design since we cannot afford to pay a professional. I hope that it still looks professional even though we are not professionals as that is what I was trying to accomplish. Sometimes I wish it were as easy to judge your own work, as it is to judge someone else’s.

Anyways again, thank you so much for your feedback I appreciate it, and if you see anything else please let me know.

Regards,
Mike

EDIT: I have reduced the size of the logo, does it still seem distracting?

:agree: Much better, Mike...

The logo size is better, the pages all work good and are consistent.

Looks like your good to go for your Grand Opening!

Again, I wish you luck and prosperity in your new venture.


Keith

Nice and clean design. If you need something for your logo, we can help, you know where to look for our services.

:)

EDIT: What is the page at the bottom? Request details, Trace Information, etc. You may want to have a look.

It looks better smaller but personally I would prefer to see it blend more with your site. I attached an example of what I was thinking.

I like that! Do you care if I use the idea of the black and white like that?

Thank you so much for all of your feedback.

AddSupport: You are more than welcome to use it. I think it will look much nicer.

:agree: I like it much better, too. AndyC deserves kudos at least.

Mike... Go with Andy's version as it conveys an image of professionalism.

Wow you guys are great! I just added the new logo and you are right it looks much more professional! Thank you so much...

Addsupport, I was just wondering, how many people do you have working for you?

Hello Matthew,
We currently have 6 techs and 2 Systems Admins and I double as Sales and a Systems Admin currently. This is what we felt we needed to start out with. As demand grows and business increases we will hire additional employees as needed to ensure a high level of service.

If you are worried about us getting overloaded and taking 24 hours to respond to our client's customers, don't. One key factor is that we work on a SLA system, so if we get so overloaded that we are missing all of our SLA's for that month that means that we would be refunding ALL of our customers ALL of their money. We are in this business to make money so it would not make sense for us to EVER allow this to happen.

I would like to add that we have done our research and due diligence on this business. I have been lucky that Amar from bobcares.com is such an honest and open person. Amar is a smart guy and I have learned a lot from reading his posts. I have read every single thread I could find from him on these boards and I used a pen and a piece of paper to make notes. We are not a company that is going to be here today and gone tomorrow.

Glad to hear it. One finally question for you, addsupport. What type of non-disclosure agreement do you have?

It is just a standard NDA/Confidentiality Agreement. Nothing special about it. Are you wondering if it specifically covers something?

Nothing special, just something to make sure that anything that is discussed between us, i.e. password, what types of problems we have, etc. don't go to anyone else and that they remain very private.

Thanks,
Matt

P.S. What do you do with the passwords after a client leaves?

We delete them from our database and suggest that you change them.