Looks like there is no hope out there for us resellers. Even the normally stable MCHost can suffer downtime :(

Your point being?

There is hope, pay more money.

McHost is doing just fine, I've been there since July of last year and I can say that I've only had about 10hours of downtime since then, which is more than you can expect for the amount of money we are spending.

There are problems with the Sprint connection at the data center and it is being fixed right now and its completely out of our control. The servers are up and running fine, just the network is having connectivity issues and about half of our reseller servers, including our machine, are affected. We're not the only company in the data center affected by this.

While its sad to say, downtime is a part of the internet, a part of the hosting industry. Sooner or later, pretty much every data center will have to deal with it. Thank you for your patience.

I have an update on this ...

According to the datacenter, all windows machines on the network were hit at the same time by a new worm, and all but a very, very few were infected.

What happened is that because all these servers were being hit at once, both the internal network and the backbones leading out were flooded with packets - affecting an what amounted to a Denial Of Service (not the intended result).

The datacenter has turned off ALL the windows servers on their network to keep it up and running. As of right now, all our machines except 2 (cancun and tahiti which will be back shortly as well) are back on the network. Fortunately, our servers are running Linux and not Windows ;)

For your information, our forums and helpdesk are back up, so please contact us there with any questions you may have.

This same announcement has been sent out to all our clients a few minutes ago as well. Thank you for your understanding and sorry for the inconvenience :)

Please be aware that there is no upstream provider that guarantees 100% uptime in their SLA.

I have worked for several big companies in their NOC. I can tell you out of experience that unless a hosting company as MCHost has a couple millions backing their company, you can not afford having two dedicated connections comming into your router from two different routers on different locations.

Not even the Global exchanges are 100% up. There are many causes to the downtime.

Marc keep up the good work.

How is MChost support/ Plans? Reliable? How good?

I am with MCHost.com. Their support is top notch and their community is great. Nothing to complain about them :cool:

Originally posted by vsomored
Please be aware that there is no upstream provider that guarantees 100% uptime in their SLA.


UUNet, InterNAP, MFN, and Level3 all offer 100% uptime guarantee in their SLA. Whether they can meet it or not, it's different story.

cheers,
:beer:

Originally posted by Kiwi
While its sad to say, downtime is a part of the internet, a part of the hosting industry. Sooner or later, pretty much every data center will have to deal with it. Thank you for your patience.

I've been with a big host and when they promised 99.9%, they kept their promise throughout my 2yr+ with them - No one downtime last for more than 1/2hrs and most are schedule with 24 hrs advance notice. But its a bit expensive though.

Originally posted by henrychoo


I've been with a big host and when they promised 99.9%, they kept their promise throughout my 2yr+ with them - No one downtime last for more than 1/2hrs and most are schedule with 24 hrs advance notice. But its a bit expensive though.
Well mchost aren't a rackspace you know. Mchost do what they do for the [good] prices they offer, very well - but not perfect. They offer a good product for a good price. Long live free enterprise and the multiple domain hosting model!! :D

And :stickout to all those who said the Multiple Domain Hosting model wouldn't work. Yeah, yeah, I know - you've done the "numbers". :rolleyes:

Problems do happen occasionally with all hosting companies as with all things everything from the cisco switch to the wires are man made . There can be multiple points for failure . If its small like maybe an hour or so you should not worry but if its more than a day then you need to start looking for better options

Originally posted by jerrymatchel
Problems do happen occasionally with all hosting companies as with all things everything from the cisco switch to the wires are man made . There can be multiple points for failure . If its small like maybe an hour or so you should not worry but if its more than a day then you need to start looking for better options

Well then, how would you rate the last 24-48 hours as a reseller at McHost? Particularly if you're on the LV server? I know what my thoughts are on it...(as I scurry to find another place to host my sites)

Originally posted by vito


Well then, how would you rate the last 24-48 hours as a reseller at McHost? Particularly if you're on the LV server? I know what my thoughts are on it...(as I scurry to find another place to host my sites)
Tough luck if you're on that box. Goes to show that we as web hosts need to come up with redundancy solutions in cases of server/network failures. I mean you don't drive your car without a spare tyre in the boot, so why do we not have backup solutions for our precious clients and the $$$$ they send us each month? :eek:

Originally posted by Aussie Bob

Tough luck if you're on that box. Goes to show that we as web hosts need to come up with redundancy solutions in cases of server/network failures. I mean you don't drive your car without a spare tyre in the boot, so why do we not have backup solutions for our precious clients and the $$$$ they send us each month? :eek:

There is a pretty big discussion at our forums about this. No backup solutions? If we didn't have backup solutions, all clients would have lost their data. Fortunately, after the drive failure, we've been able to reinstall all clients' files from backup.

Originally posted by Kiwi


There is a pretty big discussion at our forums about this. No backup solutions? If we didn't have backup solutions, all clients would have lost their data. Fortunately, after the drive failure, we've been able to reinstall all clients' files from backup.
You misunderstood me Marc. What I meant by "backup solutions" is that if server A goes down in Datacenter A, then another server in another datacenter kicks in and delivers the data to the PC requesting it. Some network outages/DOS attacks can last for many hours and thus your site sitting on that server in that datacenter is out of action for all this time. That's an unacceptable situation and one that the hosting industry needs to address and provide redundancy solutions.

But don't ask me how you go about stuff like databases etc with this kind of setup. :confused:

Well im sure Marc could do that if you didnt mind paying probably more than 3 times what you have to pay now. What if you get a bad script on one? Wouldnt you get it on both as well? It would only have advantge if there was hard ware failure.

Originally posted by SplashHost.com
Well im sure Marc could do that if you didnt mind paying probably more than 3 times what you have to pay now.
IMO, folks are prepared to pay the $$$$$ for the uptime and less hassles. Why do some folks get a box from rackspace/dialtone and others get them from rackshack??
What if you get a bad script on one? Wouldnt you get it on both as well?

You are assumming that 1 server is an exact copy of the other server and all the sites on both boxes are the same.
It would only have advantge if there was hard ware failure.
:confused: Hmmmm, so what about network issues, DOS attacks?? I'd say those 2 issues have a fair bit to do with downtime, wouldn't you? :)
Originally posted by Aussie Bob
What I meant by "backup solutions" is that if server A goes down in Datacenter A, then another server in another datacenter kicks in and delivers the data to the PC requesting it.
Different datacenters Allan. :)