Hello, (sorry my english is poor)

I want to buy Kayako SupportSuite, owned version, US$ 500,00.

But I read some messages about trouble with Kayako billing:

http://www.webhostingtalk.com/showthread.php?s=&threadid=450427&highlight=kayako

One guy not get refund, other try to buy and not receive the software with many days, and ask refund too.

Any people here buy this software, and receive in how many days?

I write to Kayako but appear each email take 24hours to get a reply.

thank!

I'm not sure what the issues you mentioned were but Kayako is a professional company. I purchased the same package you are looking at and had no problems with the order or billing. I haven't had the need to use the support so I cannot comment on that.

Ok, I think Kayako it´s a professional company too.

But I read some posts here, about people try buy the software, and flagged with "possible fraud", not receive the software and need to fight for a refund. Possible pay US$ 500,00 and wait for a refund after many time. It´s a problem.

See this post:

"I tried to order this software, but for some odd reason my account was flagged as possibly fraudulent. I've been waiting almost a week while they try to call me from India to my home number. Basically they have my $300 or whatever it was for SupportSuite, and I have no software. I've asked for a refund... I don't care how good it is at this point." - Ariel74

LINK:

http://www.webhostingtalk.com/showthread.php?s=&threadid=446463

I'm in no way affiliated with Kayako outside of owning their software but I can honestly say there are many satisfied users of the program. I haven't read the posts you quoted and they haven't been verified as genuine so I would take it for what it is. You never know what the circumstances are only hearing one side of the story.

If you aren't sure about sending that amount of money I would suggest doing the month to month license for a little while until you are satisfied of their billing systems then going from there. At least then if anything does happen you will only be out a few bucks..

I had no problems with my order. I am personally happy with their service. If I had to wait several days for my order to be fulfilled, I would wait patiently - its a good piece of software.

I do the order! I buy Kayako SupportSuite owned, total US$ 499,95.

I write to sales@kayako.com, asking to activate my order ASAP, and receive quick reply.

Let see if everything run ok now.

8-)

Good to hear Alvaro. Be sure to let us know how it works out for you. :)

Yes!

Work! I receive my key now!

Kayako work fast with my order.

Thats all right!

Thank you guys, your words help in my decision.

Sounds like they finally got their act together on the ordering process, which is good to hear.