UDS
10-17-2005, 02:00 AM
Greetings!!
U&D Square is now U&D Square Solutions Pvt. Ltd. With total 100+ team members for hosting support operations and 75 + for
domestic support we take the complete responsibility for Technical and customer support for your company. With continues hard work, highly skilled staff , cost effective support plans , great support process (www.udsquare.com/SupportProcess_01.html) and methodologies ( www.udsquare.com/Methodologies.html) we have reached to the place where no tech support company on board has reached so far, few of the silent yet most important improvement are listed below:
ISO 9001: All our support process, infrastructure, methodologies etc. ate as per the ISO guidelines; we have also
initiated our plan to achieve BS9977 and CMM level4 by 2006.
New NOC: U&D Square have invested extensively over new NOC at Pune India, so that we can provide you TRUE 24x7
support. Some of the silent features are listed below:
-1 MBPS Dedicated Internet Connectivity for web based support
-512 KBPS Backup Connectivity for web based support
-1 MBPS leased line for Voice support
-24x7x365 Power Backup
-Latest Configuration Hardware Machines (DELL Nodes and IBM Servers)
-MAXIMUM Transparency: Live cameras to broadcast dedicated support team on your mobile phone, PDA, laptop or PC. Watch your team working for you and communicate with then via phone, chat, email or video conference.
-24x7 multi channel phone access which mean support administrators can call to the data centers for reboots, to clients to provide critical updates or end customers if something is very urgent.
-30x120 Digital EPABX to divert the calls to the rite place.
-Fire Control and backup support plan in place in case of gods act.
-32 bit encryptions on server so that your “important details” are safe.
-Air Conditioned Ambience with soundproof cabins for VoIP support.
Skilled staff: We have highly skilled staff to offer you. Minimum criteria to join our team is, a college degree + minimum one certification (RHCE/RHCT/MCSE/CCNA/CCNP) + minimum 1 year of experience in tech support industry.
Great Service Orientation: We offer great service orientation from support agents to manager and CEO; everyone is available to address any of your concern.
100% SLA based support: We will sign an SLA for all our service offers, if we don’t meet the requirements we are open for penalties. We DO NOT promise something that can’t be done.
NDA:Non Discloser Agreement with every client. None of your business information will ever go out; its safe with us and you can trust our operation department for the same. Further more we never mention clients name to get the competitive
edge, we give clients reference only after getting their permission in writing.
TRUE 24x7 Support: With U&D Square you will get the true meaning of 24x7 supports. Our infrastructure and support
process have been developed and deployed to achieve maximum uptime. We take the responsibility of 24x7 availability on SAL.
Support Plans
A) Shared Help Desk support:
Shared help desk/ E-mail support is available for 8hrs, 16hrs and 24hrs a day.
Description:Shared helpdesk support by level2 administrators. Minimum 2 years of experience in providing web hosting support. Familiar with control panels and all OS listed below. (30 min. response and 2 hrs resolutions)
Costing:
8hrs a day 6 days a week: $225 per month (max 300 tickets)
16 hrs a day 6 days a week: $375 per month (max 450 tickets)
True 24x7 helpdesk support:$500 per month (max 700 tickets)
B) Dedicated Helpdesk + live chat support:
Dedicated help desk/ E-mail support is available for 8hrs, 16hrs and 24hrs a day.
Description:: Dedicated helpdesk support by level2 administrators. Minimum 2 years of experience in providing web
hosting support. Familiar with control panels and all OS listed below. 15 min. response and 2 hrs resolutions. If problem is
complex or time consuming then fallow up mails every hr. until problem is resolved.
Costing:
8hrs a day 6 days a week: $375 per agent per month (unlimited tickets + chats)
16 hrs a day 6 days a week: $600 per agent per month (unlimited tickets + chats)
True 24x7 helpdesk support:$899 per team per month (unlimited tickets + chats)
C) True 24x7 Full support (Shared):
Support Includes unlimited help desk support with 30 min. response and 2 hrs resolution. Unlimited live chat, server management and server monitoring.
Description:: Shared 24x7 support by level3 administrators. Computer engineer+ RHCE or MCSE + Minimum 3 years of experience in providing web-hosting support. Familiar with control panels and all OS listed below. 30 min. response and 2 hrs resolutions.
Costing:$999 per team per month
D) True 24x7 Full support (Dedicated):
Dedicated support Includes unlimited help desk support with 15 min. response and 2 hrs resolution. Unlimited live chat, server management and server monitoring.
Description:: Dedicated 24x7 support by level3 administrators. Computer engineer+ RHCE or MCSE + Minimum 3 years of experience in providing web-hosting support. Familiar with control panels and all OS listed below. 15 min. response and 2 hrs resolutions. If problem is complex or time consuming then fallow up mail every hr. until problem is resolved. Total 4 administrators in one team. 4th admin would be back admin that
will work during weekly/other off of other three administrators.Live Camara access to watch your team on mobile/pda/laptop or pc. Phone access to team for contacting datacenters/Client.
Costing:$1199 per team per month
E) Only live Chat support Shared:
Costing:
8hrs a day 6 days a week: $200 per month (max 300 chats)
16 hrs a day 6 days a week: $350 per month (max 450 chats)
True 24x7 live support:$500 per month (max 700 chats)
F) Only live Chat support Dedicated:
Costing:
8hrs a day 6 days a week: $375 per agent per month (unlimited chats)
16 hrs a day 6 days a week: $600 per agent per month (unlimited chats)
True 24x7 helpdesk support:$899 per team per month (unlimited chats)
G) Server Management & Monitoring:
Costing:
Single Server: $99 per month
2-5 servers: $99+$50 per server per month
6-10 servers: $299+ $40 per server per month
10+ servers $499+ $35 per server per month
(Example 4 servers = $99 for first server+$50*3=$150 for remaining 3 servers total $99+$150= $249 per month)
We support the following Operating Systems:
Linux Redhat, Fedora, Debian, Slackware, Gentoo, SuSe, Mandrake
BSD OpenBSD, FreeBSD, NetBSD
Windows 2000/NT
And Control Panels:
Cpanel/ WebHostManager(WHM)
Ensim Webppliance
Plesk
Alabanza
Cobalt RAQ
Ubersmith
Hsphere
Helm
Webmin
Hosting controller
Servers without control panel
Special offer:
[With any of the dedicated support plan exclusive static website design up to 10-15 pages worth $400 FREE
OR
With any of the dedicated support plan 10 exclusive Flash/Gif banners ANY size worth $400 FREE
For further details please send your inquires (contact@udsquare.net) or visit our website. (http://www.udsquare.com). You can also send the request From here (http://www.udsquare.com/reqp.asp)
Note: Please note that the "Live Chat" on our website is not for sales support , it may not be active 24x7 for this offer. If you have any qustion the best way is contact us via e-mail (contact@udsquare.net) or From our website (http://www.udsquare.com/reqp.asp)
Thank you.
Engagement Manager :inflag:
U&D Square is now U&D Square Solutions Pvt. Ltd. With total 100+ team members for hosting support operations and 75 + for
domestic support we take the complete responsibility for Technical and customer support for your company. With continues hard work, highly skilled staff , cost effective support plans , great support process (www.udsquare.com/SupportProcess_01.html) and methodologies ( www.udsquare.com/Methodologies.html) we have reached to the place where no tech support company on board has reached so far, few of the silent yet most important improvement are listed below:
ISO 9001: All our support process, infrastructure, methodologies etc. ate as per the ISO guidelines; we have also
initiated our plan to achieve BS9977 and CMM level4 by 2006.
New NOC: U&D Square have invested extensively over new NOC at Pune India, so that we can provide you TRUE 24x7
support. Some of the silent features are listed below:
-1 MBPS Dedicated Internet Connectivity for web based support
-512 KBPS Backup Connectivity for web based support
-1 MBPS leased line for Voice support
-24x7x365 Power Backup
-Latest Configuration Hardware Machines (DELL Nodes and IBM Servers)
-MAXIMUM Transparency: Live cameras to broadcast dedicated support team on your mobile phone, PDA, laptop or PC. Watch your team working for you and communicate with then via phone, chat, email or video conference.
-24x7 multi channel phone access which mean support administrators can call to the data centers for reboots, to clients to provide critical updates or end customers if something is very urgent.
-30x120 Digital EPABX to divert the calls to the rite place.
-Fire Control and backup support plan in place in case of gods act.
-32 bit encryptions on server so that your “important details” are safe.
-Air Conditioned Ambience with soundproof cabins for VoIP support.
Skilled staff: We have highly skilled staff to offer you. Minimum criteria to join our team is, a college degree + minimum one certification (RHCE/RHCT/MCSE/CCNA/CCNP) + minimum 1 year of experience in tech support industry.
Great Service Orientation: We offer great service orientation from support agents to manager and CEO; everyone is available to address any of your concern.
100% SLA based support: We will sign an SLA for all our service offers, if we don’t meet the requirements we are open for penalties. We DO NOT promise something that can’t be done.
NDA:Non Discloser Agreement with every client. None of your business information will ever go out; its safe with us and you can trust our operation department for the same. Further more we never mention clients name to get the competitive
edge, we give clients reference only after getting their permission in writing.
TRUE 24x7 Support: With U&D Square you will get the true meaning of 24x7 supports. Our infrastructure and support
process have been developed and deployed to achieve maximum uptime. We take the responsibility of 24x7 availability on SAL.
Support Plans
A) Shared Help Desk support:
Shared help desk/ E-mail support is available for 8hrs, 16hrs and 24hrs a day.
Description:Shared helpdesk support by level2 administrators. Minimum 2 years of experience in providing web hosting support. Familiar with control panels and all OS listed below. (30 min. response and 2 hrs resolutions)
Costing:
8hrs a day 6 days a week: $225 per month (max 300 tickets)
16 hrs a day 6 days a week: $375 per month (max 450 tickets)
True 24x7 helpdesk support:$500 per month (max 700 tickets)
B) Dedicated Helpdesk + live chat support:
Dedicated help desk/ E-mail support is available for 8hrs, 16hrs and 24hrs a day.
Description:: Dedicated helpdesk support by level2 administrators. Minimum 2 years of experience in providing web
hosting support. Familiar with control panels and all OS listed below. 15 min. response and 2 hrs resolutions. If problem is
complex or time consuming then fallow up mails every hr. until problem is resolved.
Costing:
8hrs a day 6 days a week: $375 per agent per month (unlimited tickets + chats)
16 hrs a day 6 days a week: $600 per agent per month (unlimited tickets + chats)
True 24x7 helpdesk support:$899 per team per month (unlimited tickets + chats)
C) True 24x7 Full support (Shared):
Support Includes unlimited help desk support with 30 min. response and 2 hrs resolution. Unlimited live chat, server management and server monitoring.
Description:: Shared 24x7 support by level3 administrators. Computer engineer+ RHCE or MCSE + Minimum 3 years of experience in providing web-hosting support. Familiar with control panels and all OS listed below. 30 min. response and 2 hrs resolutions.
Costing:$999 per team per month
D) True 24x7 Full support (Dedicated):
Dedicated support Includes unlimited help desk support with 15 min. response and 2 hrs resolution. Unlimited live chat, server management and server monitoring.
Description:: Dedicated 24x7 support by level3 administrators. Computer engineer+ RHCE or MCSE + Minimum 3 years of experience in providing web-hosting support. Familiar with control panels and all OS listed below. 15 min. response and 2 hrs resolutions. If problem is complex or time consuming then fallow up mail every hr. until problem is resolved. Total 4 administrators in one team. 4th admin would be back admin that
will work during weekly/other off of other three administrators.Live Camara access to watch your team on mobile/pda/laptop or pc. Phone access to team for contacting datacenters/Client.
Costing:$1199 per team per month
E) Only live Chat support Shared:
Costing:
8hrs a day 6 days a week: $200 per month (max 300 chats)
16 hrs a day 6 days a week: $350 per month (max 450 chats)
True 24x7 live support:$500 per month (max 700 chats)
F) Only live Chat support Dedicated:
Costing:
8hrs a day 6 days a week: $375 per agent per month (unlimited chats)
16 hrs a day 6 days a week: $600 per agent per month (unlimited chats)
True 24x7 helpdesk support:$899 per team per month (unlimited chats)
G) Server Management & Monitoring:
Costing:
Single Server: $99 per month
2-5 servers: $99+$50 per server per month
6-10 servers: $299+ $40 per server per month
10+ servers $499+ $35 per server per month
(Example 4 servers = $99 for first server+$50*3=$150 for remaining 3 servers total $99+$150= $249 per month)
We support the following Operating Systems:
Linux Redhat, Fedora, Debian, Slackware, Gentoo, SuSe, Mandrake
BSD OpenBSD, FreeBSD, NetBSD
Windows 2000/NT
And Control Panels:
Cpanel/ WebHostManager(WHM)
Ensim Webppliance
Plesk
Alabanza
Cobalt RAQ
Ubersmith
Hsphere
Helm
Webmin
Hosting controller
Servers without control panel
Special offer:
[With any of the dedicated support plan exclusive static website design up to 10-15 pages worth $400 FREE
OR
With any of the dedicated support plan 10 exclusive Flash/Gif banners ANY size worth $400 FREE
For further details please send your inquires (contact@udsquare.net) or visit our website. (http://www.udsquare.com). You can also send the request From here (http://www.udsquare.com/reqp.asp)
Note: Please note that the "Live Chat" on our website is not for sales support , it may not be active 24x7 for this offer. If you have any qustion the best way is contact us via e-mail (contact@udsquare.net) or From our website (http://www.udsquare.com/reqp.asp)
Thank you.
Engagement Manager :inflag: