What do you guys think of this:

Outsourcing support services:
-Ticket Support
-Service Monitoring
-Support via Forum, Ticket System, Live Help
-Server Side Support (Software / Trouble Shooting)
-Toll Free Sales / Support (unique number, not shared 1800)
-Your main site will be on our servers incase if anything happens to yours

Sounds great, but you can't just start something like this the moment the idea pops into your head. Also you prices will have to be competitive, take a look at bobcares.com

We're getting ready to sign with rapidisupport.com for a couple of techs (to supplement our own staff).

Their prices are pretty competitive and they answered a sales email in about 15 minutes.

--Tina

It's funny how rapidi can barely spell... ( well as far as the one on the board. )

Tina,
Can you explain why you're going with rapidi instead of bobcares of any other company in the same field?

As GONELIVE stated, why are you going with them if they misspell words on this board? Are their techs more professional? I'm not criticizing you for your choice, I'm just curious as to what makes someone like yourself make a choice between what seems (to me) like very similar companies.

--Brian

Bobcares isn't answering sales emails anymore, according to a couple of threads here. Rightfully so, they are taking care of their current customers now - and giving sales low-priority. We need to either hire another support person, or outsource ASAP.

I barely looked at rapidisupport's website - I clicked on the packages they offered, and then I emailed them. They emailed me within a few minutes (nothing spelled incorrectly in the email). I also chatted, via AIM, with one of their people. Nothing spelled incorrectly - and the person seemed very honest. I asked about phone support...and she honestly told me that she could not recommend that yet, because they weren't fully ready for that. I appreciate honesty. When someone tells me of their weaknesses, I believe that they will not try to hide anything from me.

Anyway, I also spoke with one of their customers. The customer gave them alot of praise...and also told me of something that she wasn't happy with (apparently it took awhile for them to get her setup...and she needed help immedietely). She's been with them for a few months and its really helped.

If anyone has any comments about them, I would love to hear them. I have not yet signed with them, but plan to next week.

--Tina

Originally posted by GONELIVE
It's funny how rapidi can barely spell... ( well as far as the one on the board. )

I agree with you there... but at the same time I know how to spell, but occasionally (maybe even frequently, I don't look back to pay attention) make mistakse in my spelling :P

Tina,
Thanks for the post, that cleared things up.

They sound very professional in fact, should the need for me to outsource my support in the future arise, I will seriously consider them.

--Brian

I'm not recommending them, just saying that we're about to sign up with them...based on their pre-sales customer service. I'll try and post back after we've been with them and let you know how it goes. If we hired a tech right now, I'd be looking at about $250 per week for part-time. With rapidisupport.com - we're getting 2 techs for $599 a month. I hope they're good! :D

--Tina

Hehe, good luck. Keep me updated if you can!

--Brian

I think we are kinda letting Synergy fall by the way side here...
How far along are your plans?
Do you have the facilities setup yet, or are you just thinking about this as a possibility?
Do you have any ideas regarding pricing?
I think you should offer an option for very small companies, so they could use your services very cheap as well. Like $25/mo, just limit the amount of service they can receive. I think you would get a lot of small time resellers signing up for that.

Its only planned, depending on the demand for it....... It might be available in a few months. Of course there will be service levels.

Level 5:
Toll Free Phone Sales / Support
Ticket System
Live Help
Monitoring services
Server Update
User Forum

A general Ideal for a starter package would basically be:
Ticket System Outsourcing and server updates. - Alot cheaper.

High end would be:
Toll Free Phone Sales / Support = This doesnt come cheap.

sounds good so far....
let us know when it is in the works...
if you want more ideas you could see how bobcares and rapidi support do things... I am sure it won't be long before rapidi support is up to their ears in clients, as bobcares isn't really taking clients right now...

Its in the works right now :)

:bawling:

Tina,

I never knew you were looking to outsource.... I have been wanting to have you as a client for real long.... :(

Anyway, I respect your decision and I wish you the very best with rapidi....

I also wish rapidi the very best.. They do seem to be good from what Tina has written.



BTW we are taking more clients too... We just had a small downtime for sometime where our focus was more on our present clients than potential clients... That's it.. :)



Have a great day :)



Regards

Amar



P.S. It's nice to see so many new companies into the same work as ours.. This ensures that the concept won't fail .... :)







Originally posted by AffordableHost




Bobcares isn't answering sales emails anymore, according to a couple of threads here. Rightfully so, they are taking care of their current customers now - and giving sales low-priority. We need to either hire another support person, or outsource ASAP.











I barely looked at rapidisupport's website - I clicked on the packages they offered, and then I emailed them. They emailed me within a few minutes (nothing spelled incorrectly in the email). I also chatted, via AIM, with one of their people. Nothing spelled incorrectly - and the person seemed very honest. I asked about phone support...and she honestly told me that she could not recommend that yet, because they weren't fully ready for that. I appreciate honesty. When someone tells me of their weaknesses, I believe that they will not try to hide anything from me.











Anyway, I also spoke with one of their customers. The customer gave them alot of praise...and also told me of something that she wasn't happy with (apparently it took awhile for them to get her setup...and she needed help immedietely). She's been with them for a few months and its really helped.











If anyone has any comments about them, I would love to hear them. I have not yet signed with them, but plan to next week.











--Tina

We were just looking for something like this. Our biggest worry is giving a total stranger almost full control over our whole business. We could love to get out from under the support questions and I can actually get some sleep at night and not be checking my support tickets all the time.

Hmmmm Mental note check with BOB.

Thanks for posting.

Robert