Hi everyone,

I'm new to the boards here. I signed up with Reseller Zoom about two months ago and I've been very pleased with their support. Lately I noticed my OSCommerce storefront is getting a lot of Internal Server errors. I contacted their support team by phone and they said it's due to their Budget Reseller plans being used so much. I'm very pleased with their support but this worries me. When someone goes to my store I don't want them to get scared off by errors. I'm planning to upgrade to their larger package later on but I was just wondering if anyone else is having problems with their budget plan?

Thanks,

Kim

Hi Kim,

I know that Resellerzoom has a good reputation on WHT and it sounds like they are being very honest with you. I can only imagine that they pack in the websites on the budget plans in order to turn a profit or at least get clients to eventually upgrade. There is nothing wrong with this business model with static or low resource websites but in a case where you have an online store or even a forum in which you have a database, this can cause alot of problems with MySQL time out errors along with other problems.

If you really want to make money with your websites, you might want to upgrade to the next package where they will probably be able to control the server resource levels a little easier and this will of course make your website/s perform better.

Good luck :)

Lately I noticed my OSCommerce storefront is getting a lot of Internal Server errors. I contacted their support team by phone and they said it's due to their Budget Reseller plans being used so much.That's a very sincere response from their part.

http://www.resellerzoom.com/compare.html says about the Advanced Plans: "50% less users than budget plan", which should mean, on average, 50% more CPU and memory for your site(s) to use. That's quite a big step forward if you ask me.

Yes, I was really impressed with their honesty about the situation. I'm just starting out so I went with a very cheap plan. For $6 a month I'm not expecting anything big. Once I have everything setup and ready, I'm going to upgrade to their business plan. I'm very pleased with their support team. Great to have such wonderful support people.

Originally posted by KimberlyB
Yes, I was really impressed with their honesty about the situation. I'm just starting out so I went with a very cheap plan. For $6 a month I'm not expecting anything big. Once I have everything setup and ready, I'm going to upgrade to their business plan. I'm very pleased with their support team. Great to have such wonderful support people. :) You will like their advanced plans alot more.

The uptime's alot better.
There are more resources to be able to use on the server.
The services stay up about 24/7/365
Not to mention, you barely even need to contact support.

And with the end-user support, if you're running a hosting company on their reseller plans, they'll support your customers to a certain extent. :) Just make sure you don't give them the complete n00bs to support. It's just a courtesy thing :)

I highly recommend it.

I'm on the advanced reseller plan, and my site has a forum. I haven't yet found any downtime since migrating to them in July. The speed seems to always be really good too. Maybe it would be a good idea to upgrade?

Yes the more I read about Reseller Zoom, the more confident I am about upgrading. :) One quick question though, has anyone had any problems with their CPanel accounts getting hacked?

Originally posted by KimberlyB
Yes the more I read about Reseller Zoom, the more confident I am about upgrading. :) One quick question though, has anyone had any problems with their CPanel accounts getting hacked? If you use a stupid password. Chances are, you'll be a prisoner on a lynching-pad.

Use secure passwords. Always make sure all scripts are up to date. Take about an hour or so a week, slowly and carefully go through all your clients sites.. Make sure all their scripts are up to date. If anything is out of date, give them (your client) an email with 72 hours notice to upgrade the script. If they don't upgrade, disable or upgrade it yourself.

Do those simple things, and you'll be good to go.

Just out of curiosity, why would someone NOT update Fantastico with the latest updates? Who's responsibility is it? Fantastico on RZ hasn't been updated in awhile.

botchka, When you upgrade scripts on fantastico's root account. It doesn't always upgrade all the software packages that are already installed.

Shouldn't really depend on a host to do that anyways. The clients need to have some responsibility in making sure that what they are installing is secure and up-to-date. Let the host worry about more important things.

Well my point was that Drupal 4.6.0 has known issues, in fact I used to have it installed and I got hacked. I recommended to RZ that they remove the Drupal installation from Fantastico as it's still at that version and they haven't removed it or updated it. So anyone obtaining a hosting acct with them, who doesn't know, or assumes that it's the latest, will be in trouble.

I still think it's their responsibility to update Fantastico since that is where the install may originate...

Whoops...I stand corrected. As of now, at least Drupal is at the latest version...

:) The thing about it is, they have a section of their forums devoted to script updates. The first thing a customer should do, is to visit the forums anyways, so why wouldn't they want to subscribe to a critical section of that forum. :)

I've been with resellerZoom for a while now, and MOST of the time things were good. Whenever I asked for support, all but once I had NICE people reply, and give be a curtious answer.

The problem I have with them, is usually in the early morning hours. My sites aren't accessable for minutes or more.
I wonder if there's mass mailings or back-ups going on that steal all the CPU time. It should be better distributed. When I look at the Server load in the WebHost manager, the Load is up around 5.00 and RED.

I wonder if they have sites throttled or if it's just oversold. The server itself, doesn't look full, so it has to be processes. I use the place for doing mostly demo's and some less important sites. I have sites I won't access for months,and when I do, they take for ever to load first time. I wonder if those are somehow throttled too.

For the price, they support you fast, and it's good for REALLY non critical sites and testing. But having the periods of slowness can be aggrivating, I wonder if I won't get the same reults moving to a different plan. How can they control the processes better with a different plan? I'd like to know that.

ChicksHateMe,

May I ask which plan you are on? Also, which server?

I am on rsmason.

Hi Influx,

I am on the Budget Reseller plan there. Not sure of the name on my server. And it's a dog right now, so page loading in the WebHost manager is painful. grrrrrr. WHEN it is fast enough, how do I know the name? This ones' in Canada, dunno if they all are.

Hi,

I don't believe any of their servers are in Canada. I believe they are located on NAC's network which is in New Jersey or New York, IIRC. If you do a whois lookup on their IP it may show Canada but, I believe they're a Canadian based company so that's normal if they have their own blocks.

Regards,

Originally posted by ChicksHateMe
Hi Influx,

I am on the Budget Reseller plan there. Not sure of the name on my server. And it's a dog right now, so page loading in the WebHost manager is painful. grrrrrr. WHEN it is fast enough, how do I know the name? This ones' in Canada, dunno if they all are. That's your problem right there. Their budget plans are the most used and abused plans they have.

If ya want the speed, you need to upgrade, otherwise, can't complain much for the $4.95 a month you're payin now can ya :P :)

Thanks elix,

I THINK, maybe the name is canada. I do a tracert and end up in GA. I'm still confused, I've been up 24 hrs now, I might figure it later. But no matter what, it's still been a dog. lol.

I was excited when I got with them, it's a great low price with redundancy. But, I need better.

I am considering the extra money go into eitherl;

1. a VPS
2. My own server, with a dedicated line
3. A server, or putting a server I build somewhere

If I do my own, I may stick with them or host gator so I can have a back up dns location in case my line goes down.

I dunno yet. I wish things were just cheap, fast and stable so I wouldn't need to think and I could go sleep lol

Screaming,

If they let a cheap service get abused, it really doesn't give me a warm fuzzy feeling about a more expensive account. They could also run into the same problems. I think price should be on what you get, not the availability of access. Both should be available 24/7, one should just have more perks. IE, redundancy, fast support, more space, more memory. JMO.

I understand about the overselling, not being able to monitor the users, abusers. BUT, there should be a throttle to let all get SOME time, controlling the abusers.

Like I said, I use it ok for some testing and not very important, rarely accessed sites, but I don't know if I would expect more if I paid more. I'd Jump to a VPS or dedicated I think. I have servers here, Just not a dedicated IP. YET :)

Originally posted by ChicksHateMe
Hi Influx,

I am on the Budget Reseller plan there. Not sure of the name on my server. And it's a dog right now, so page loading in the WebHost manager is painful. grrrrrr. WHEN it is fast enough, how do I know the name? This ones' in Canada, dunno if they all are.
Our offsite weekly backup run on Sundays. Send me your ticket number to kiet[at]hostingzoom.com or if you don't have a ticket number send a traceroute.

I've been with resellerzoom since May 2005. About the promptness of the customer support I got nothing say it is really good. Email them anytime and they will answer after a few minutes with possible solution. But here are the major problems I encountered on there server.

I.First Major Problem - Bandwidth and Disc Usage Report (WHM/CPANEL)
My first problem that I encountered with them that took months for them to fix. Yes months and im not exagerating, I got hundreds of emails from them. The problem was this, before I transfered to resellerzoom, all my websites are under one account and I just redirect each domain to a subdomain, in that case, all bandwidth and disc usage information is under that account :

Ex.

domain1 4mb (1mb for domain1 and 3mb for other domains)
-- domain2 1mb
-- domain3 1mb
-- domain4 1mb


Then I transfered to resellerzoom. Since I got the reseller plan, I created other account for each domain, they help me transfer all the files in their server. Then the problem begins, all the domains where I created a separate account accumulates its bandwidth on the domain that was previously the mother account. It that sense, the mother account don't report the correct bandwidth.

Ex.

domain1 4mb (1mb for domain1 and 3mb for other domains !)
domain2 1mb
domain3 1mb
domain4 1mb

which is supposedly

domain1 1mb
domain2 1mb
domain3 1mb
domain4 1mb

because each domain has a cpanel account. but when you look at domain1 bandwidth and disc usage it exceeds the quota i set because the other domains usage is being accumulated to domain1.

Every month I email them about this and they say that it should be ok on the succeeding weeks, but it took them I guess 3 months to fix this problem.

2nd Major Problem - Mod Rewrite
One of clients wanted to have a "catch-all" sub-domain script. Where a user can use their username as the subdomain name and will be redirected to a script.

I help my client to fix the script but we can't get it to work. I personally made a research and on several website and debug the script. Together with, I emailed the customer support regarding the problem. They said that the problem is on the script. So my client and I work with it for a week upto the point that we give up and tell the customer support that there is nothing wrong with script because we tried several version of that script written by some programmers who were able to run the script on their server properly.

Then the customer support told us that the script will not run because their server is not configured on that kind of setup. For it run, we need to pay $3 for a dedicated IP and that is after a week ! Why didn't they told us about it on the first place ? I don't know. we end up paying $3 for a dedicated IP.


III 3rd Major Problem - 500 Internal Server Error
Almost all my clients websites, together with my website is running Simple Machine Forum software (SMF) and I used this for years now. I know SMF is a good software and one of the reason why I chose it is because of its good handling on server resources.

Recently, users are complaining about 500 Internal Server Error that they get from time to time. So I checked one site to another I logged in when there a many users online, which is around 30 at the same time or sometimes I logged in alone, me being the only user online and both gave me 500 internal server error from time to time so I emailed the customer support.

At first they told me that they can't see any 500 internal server error on the site. After several days, a lot of user are complaining about it so I email them again. Now they said it is because I am over using my resources. I told them that I am only using half of my bandwidth so how can I max out my limit. Then they said it is not the bandwidth but the CPU and Memory resources. (Imagine a single user that max out a CPU and Memory resources by clicking HOME button of SMF ?!? )

So I ask with SMF, during this time I was using the 1.1 Beta 3 and asked them if it really eats up a lot of bandwidth resources, and they said that it is not true, and I believe them because that was the first I heard SMF eats up a lot of CPU and memory resources.

With that I emailed the customer support again and told them that based from SMF, the 1.1 beta 3 will not eat up a lot of CPU and memory resources especially the websites under my account because it never reaches 60 users online at the same time ! But instead, the customer support insisted that I overuse my memory and cpu resources and the scripts should be optimized. They even told me that the 500 Internal Server Error is not caused by misconfiguration on the server but it occurs because of overusing the resource overuse. The customer support advised to clean my cache, cookies and upgrade or change the SMF and so I did.

I remove all the cookies on my computer, clean the cache and upgrade the SMF from 1.1 Beta 3 to SMF RC 1.1 and upto now, from time to time (more than 5 times every hour), we get 500 Internal Server Error and some of my clients are asking refund for this aside from being irritated because of the 500 Internal Server Error.

I am still thinking, how can a single user max out 60 seconds CPU time and 150MB of memory by merely clicking the HOME button of SMF. (I experience this several times on more than one website on my account)


I'm on Venus.

Originally posted by kenchix1
I've been with resellerzoom since May 2005. About the promptness of the customer support I got nothing say it is really good. Email them anytime and they will answer after a few minutes with possible solution. But here are the major problems I encountered on there server.

I.First Major Problem - Bandwidth and Disc Usage Report (WHM/CPANEL)
My first problem that I encountered with them that took months for them to fix. Yes months and im not exagerating, I got hundreds of emails from them. The problem was this, before I transfered to resellerzoom, all my websites are under one account and I just redirect each domain to a subdomain, in that case, all bandwidth and disc usage information is under that account :

Ex.

domain1 4mb (1mb for domain1 and 3mb for other domains)
-- domain2 1mb
-- domain3 1mb
-- domain4 1mb


Then I transfered to resellerzoom. Since I got the reseller plan, I created other account for each domain, they help me transfer all the files in their server. Then the problem begins, all the domains where I created a separate account accumulates its bandwidth on the domain that was previously the mother account. It that sense, the mother account don't report the correct bandwidth.

Ex.

domain1 4mb (1mb for domain1 and 3mb for other domains !)
domain2 1mb
domain3 1mb
domain4 1mb

which is supposedly

domain1 1mb
domain2 1mb
domain3 1mb
domain4 1mb

because each domain has a cpanel account. but when you look at domain1 bandwidth and disc usage it exceeds the quota i set because the other domains usage is being accumulated to domain1.

Every month I email them about this and they say that it should be ok on the succeeding weeks, but it took them I guess 3 months to fix this problem.

2nd Major Problem - Mod Rewrite
One of clients wanted to have a "catch-all" sub-domain script. Where a user can use their username as the subdomain name and will be redirected to a script.

I help my client to fix the script but we can't get it to work. I personally made a research and on several website and debug the script. Together with, I emailed the customer support regarding the problem. They said that the problem is on the script. So my client and I work with it for a week upto the point that we give up and tell the customer support that there is nothing wrong with script because we tried several version of that script written by some programmers who were able to run the script on their server properly.

Then the customer support told us that the script will not run because their server is not configured on that kind of setup. For it run, we need to pay $3 for a dedicated IP and that is after a week ! Why didn't they told us about it on the first place ? I don't know. we end up paying $3 for a dedicated IP.


III 3rd Major Problem - 500 Internal Server Error
Almost all my clients websites, together with my website is running Simple Machine Forum software (SMF) and I used this for years now. I know SMF is a good software and one of the reason why I chose it is because of its good handling on server resources.

Recently, users are complaining about 500 Internal Server Error that they get from time to time. So I checked one site to another I logged in when there a many users online, which is around 30 at the same time or sometimes I logged in alone, me being the only user online and both gave me 500 internal server error from time to time so I emailed the customer support.

At first they told me that they can't see any 500 internal server error on the site. After several days, a lot of user are complaining about it so I email them again. Now they said it is because I am over using my resources. I told them that I am only using half of my bandwidth so how can I max out my limit. Then they said it is not the bandwidth but the CPU and Memory resources. (Imagine a single user that max out a CPU and Memory resources by clicking HOME button of SMF ?!? )

So I ask with SMF, during this time I was using the 1.1 Beta 3 and asked them if it really eats up a lot of bandwidth resources, and they said that it is not true, and I believe them because that was the first I heard SMF eats up a lot of CPU and memory resources.

With that I emailed the customer support again and told them that based from SMF, the 1.1 beta 3 will not eat up a lot of CPU and memory resources especially the websites under my account because it never reaches 60 users online at the same time ! But instead, the customer support insisted that I overuse my memory and cpu resources and the scripts should be optimized. They even told me that the 500 Internal Server Error is not caused by misconfiguration on the server but it occurs because of overusing the resource overuse. The customer support advised to clean my cache, cookies and upgrade or change the SMF and so I did.

I remove all the cookies on my computer, clean the cache and upgrade the SMF from 1.1 Beta 3 to SMF RC 1.1 and upto now, from time to time (more than 5 times every hour), we get 500 Internal Server Error and some of my clients are asking refund for this aside from being irritated because of the 500 Internal Server Error.

I am still thinking, how can a single user max out 60 seconds CPU time and 150MB of memory by merely clicking the HOME button of SMF. (I experience this several times on more than one website on my account)


I'm on Venus. WOW! I've never had any of those problems.. And I was on Mars.. King of the CPU load :emlaugh: :emlaugh:

Originally posted by ScreamingEaglePC
WOW! I've never had any of those problems.. And I was on Mars.. King of the CPU load :emlaugh: :emlaugh:

good for you, because up to now they still insist that it's SMF scripts that causes the problem.

Originally posted by kenchix1
good for you, because up to now they still insist that it's SMF scripts that causes the problem. Well, SMF boards are pretty intense. You might want to consider converting to YaBB.

I'm sure that with you, and who knows how many other clients on that server, having SMF on all those accounts is attributing to some of the degredation..

Can't be entirely certain though.

But yes, for a similar, and less CPU intense forum, definantly give a look at YaBB!

http://yabbforum.com/

why do people post such rubbish without backing up what they have posted, show us some proof that SMF is resource intensive.

If you can't do that, prove that YaBB is more server friendly.

Originally posted by Scotty_B
why do people post such rubbish without backing up what they have posted, show us some proof that SMF is resource intensive.

If you can't do that, prove that YaBB is more server friendly. Have you ever used YaBB?

It uses 1/3's the queries that SMF uses.
It's coding has been refined multiple times over the years of different versions, so it throws a low-impact on resources.
Not only that, but the multiple issues on SMF's support forum about resouce problems.

So, if you ask me. You're the one posting rubbish.

Appologies if my post came across as confrontational, I was in work and was posting whilst trying to avoid being noticed.

As per you questions though,yes I have used YaBB. My board started out it's life as a YaBB board. The YaBB team and the SMF team generally are friendly and get along well given that SMF was a "spin off" of YaBB. YaBB SE was a port of YaBB into php / MySQL and SMF is effectivly a rewrite of YaBB SE.

Onto the subject of queries, given that YaBB uses a flat file system comparison of the number of queries is effectivly pointless since generally perl accessing a flat file system is slower than php / mysql. Although is the host is using mod_perl things may be different, but still when it becomes large, the flat file system will become a problem. Regardless, you still havent said how many queries YaBB 2 uses compaired with SMF but as noted, query coun't isn't really relevant.

I'm interested to note what the multiple issues on the SMF forums are by the way, please post links.

Thanks

If ya want the speed, you need to upgrade, otherwise, can't complain much for the $4.95 a month you're payin now can ya

OK - heres the problem right here (and not to pick on the person who posted this, because they are the only ones that actually came out and said it, while everyone else was simply inferring it) - BUT, the normalization of this sort of thing is absurd...

OK - so, the original poster purchased a budget account and wanted to host an oscommerce install - meanwhile, the server cant handle an oscommerce install that probably isnt pushing a single gig a month - the company actually admits the server is overloaded - and somehow, this is a good thing, after all, you only paid a few dollars - this sort of rubbish is exactly why everyone expects lower and lower prices and what perpetuates the BS on this board about this host sucks, or this host has bad servers, etc..

People - its called DRAMATIC overselling ! and, a host that is dramatically overseld simply CANNOT host applications - you will be asked to leave as an abusive user, asked to upgrade to a much more expensive account or suddenly terminated along with a nice notice that your script is poorly written and that you are using up more then your fair share of resources....

If a host cannot support a basic oscommerce install on their servers - then the business model is flawed - and if the entire point of the model is to draw users in to upgrade them later - well, this is unethical at best and more accurately, false advertising....

Does their website say mysql db's are permitted on these plans?
If it does, then thats a flat out lie - as its obvious that 1) the servers cant handle anything above static pages and 2) they have no problem whatsoever saying - oh, well youre hosting an application, you need to upgrade as these servers are too oversold for applications to function properly...

Someone please tell me Ive misread this entire thread..... On one hand, I commend the company for admitting the situation, but, on the other hand, this cant be considered a "good" thing....

Originally posted by CartikaHosting
OK - heres the problem right here (and not to pick on the person who posted this, because they are the only ones that actually came out and said it, while everyone else was simply inferring it) - BUT, the normalization of this sort of thing is absurd...

OK - so, the original poster purchased a budget account and wanted to host an oscommerce install - meanwhile, the server cant handle an oscommerce install that probably isnt pushing a single gig a month - the company actually admits the server is overloaded - and somehow, this is a good thing, after all, you only paid a few dollars - this sort of rubbish is exactly why everyone expects lower and lower prices and what perpetuates the BS on this board about this host sucks, or this host has bad servers, etc..

People - its called DRAMATIC overselling ! and, a host that is dramatically overseld simply CANNOT host applications - you will be asked to leave as an abusive user, asked to upgrade to a much more expensive account or suddenly terminated along with a nice notice that your script is poorly written and that you are using up more then your fair share of resources....

If a host cannot support a basic oscommerce install on their servers - then the business model is flawed - and if the entire point of the model is to draw users in to upgrade them later - well, this is unethical at best and more accurately, false advertising....

Does their website say mysql db's are permitted on these plans?
If it does, then thats a flat out lie - as its obvious that 1) the servers cant handle anything above static pages and 2) they have no problem whatsoever saying - oh, well youre hosting an application, you need to upgrade as these servers are too oversold for applications to function properly...

Someone please tell me Ive misread this entire thread..... On one hand, I commend the company for admitting the situation, but, on the other hand, this cant be considered a "good" thing....
Very well said :gthumb:

Originally posted by KimberlyB
Hi everyone,

I'm new to the boards here. I signed up with Reseller Zoom about two months ago and I've been very pleased with their support. Lately I noticed my OSCommerce storefront is getting a lot of Internal Server errors. I contacted their support team by phone and they said it's due to their Budget Reseller plans being used so much. I'm very pleased with their support but this worries me. When someone goes to my store I don't want them to get scared off by errors. I'm planning to upgrade to their larger package later on but I was just wondering if anyone else is having problems with their budget plan?

Thanks,

Kim
I apologize about the issues you've had due to our newly implemented script that monitored resource usage which automatically killed processes that used over a preset limit. Turned out the script computed the % values incorrectly which caused abnormal 500 errors and was removed until corrected. This was thoroughly tested before we implemented however overlooked since our reseller servers are different from our other servers. You shouldn't have 500 errors anymore on your OScommerce install. If you have any questions and/or concerns feel free to contact me at kiet[at]hostingzoom.com.

Thanks! :)

Originally posted by CartikaHosting
Someone please tell me Ive misread this entire thread..... On one hand, I commend the company for admitting the situation, but, on the other hand, this cant be considered a "good" thing....

Well, this IS WHT you know. :emlaugh:

As for
" Well, SMF boards are pretty intense. You might want to consider converting to YaBB."

That is definately one of the most ridiculous statements made in this thread.

I'm sorry, but that is crap!, the errors keep poping up left and right. I've been with resellerzoom for almost a year now. Everything was GREAT! up until like september. I started getting the ocassional 500 Internal Server Errors, then maybe twice a day, and now its everyday!

It's gotten to the point where I can't even log on to my cpanel, or webmail or ANYTHING!.. and when it does, it takes forever for the page to load. Resellerzoom was good but I think it keeps getting worse and worse. They are going downhill, unless they wake up and do something about it. They should come up with a different strategy to make profits. Maybe not allow over reselling?..

You can't blame the budget users, I mean.. after all it IS a reseller plan and it used to be UNLIMITED domain hosting so why wouldn't they try to host as many domains as possible?..

Right now it's down to 50 domains but with only 2000MB, how many domains could you possibly, comfortably host?.. not many. Certainly not 50, so there ya go.. people keep overloading the servers, and the poor "better users" like myself who are just trying to manage 3 or 4 domains get a kick in the behind aswell.. because we end up with crappy server performance and crappy customer service, when we're not even using 1/5 of our payed for resources

i am using advanced plan and the server and support team is very good.

thank you for good job to resellerzoom

You can't blame the budget users, I mean.. after all it IS a reseller plan and it used to be UNLIMITED domain hosting so why wouldn't they try to host as many domains as possible?..


I apologize in advance for being so blunt about this - but, if you understand that plans like that will get abused, may I ask why you purchase them?

Sure, if you get a company when its new, those sorts of plans turn out to be great deals - but, time and time again its proven that its not sustainable over the mid to long term...

If service and reliability is that important to you, allocate enough of a budget to to accomodate reliable hosting - And its not just all about the money you spend - analyze the business model of the host and make sure its compatible with your requirements...

Almost everyone agrees that RZs higher end plans are reliable - so, maybe upgrade to one of those? Alternatively, find a provider with a business model that makes sense and doesnt easily accomodate a few ruining service for all other users.... (and maybe RZ's higher end plans fit this requirement for you, maybe they dont)

I apologize in advance for being so blunt about this - but, if you understand that plans like that will get abused, may I ask why you purchase them?

Well, see, I wouldn't really call it "abuse".. because basically what the host is saying is "sure!.. host as many as 50 domains with us!.. you'll be fine!".. when in reality it's all a lie! Why wouldn't I or anyone else purchase this plan?, they say they can take the load, I simply took a chance.

Sure, if you get a company when its new, those sorts of plans turn out to be great deals - but, time and time again its proven that its not sustainable over the mid to long term...

Resellerzoom is not a new company, they've been around for a while and always seemed to be a good company with good servers to maintain the kind of product they are selling, but I guess their luck has ran short because I now realize that they are no longer reliable. Like I said before, they should buy more server resources or do something like disallow overselling..

Almost everyone agrees that RZs higher end plans are reliable - so, maybe upgrade to one of those?

yup, but now I'm so skeptical about their services that I might not even upgrade with them, but with another company :/ I wouldn't want to go through all the trouble of moving my site to their so called better servers only to have this problem continue or show up in the future again... what a pain I swear! *sigh*

Monti,

just upgradeto their higher plan as suggested by Catika. I did hear that the higher plans are placed on a 'better' server thus costing more and is supposed to be more reliable. At least give it a try for one month. Its better than to shop around for a new host which might take days if not weeks anyway.

Like I said before, they should buy more server resources or do something like disallow overselling..

1) I assume their profit per plan sold is quite low due to their price point, this doesn't allow them to "buy" more server resources without first overloading one.

2) Disallowing overselling won't make a difference as they can still load many new resellers on the server, thus creating the same effect.

Overloading??? Is THAT why I have all those pretty yellow and red things blinking when I look in my WebHostmanager's Seerver status LOL GRRRRRRRRRRrrrrr...

I get 500 errors all the time now with ResellerZoom, I am going to give it about a week more and I am taking my business elsewhere.

While i have my own colo servers i liked keeping the account to host a few of my web sites that have been with reseller zoom for a long time.

The budget plans are on busy servers so I upgraded to an advanced plan and have been very happy with the performance. The budget servers were okay but I wanted even better speed. BTW, no matter what level server you are on, support is excellent.

I'm sorry, but that is crap!, the errors keep poping up left and right. I've been with resellerzoom for almost a year now. Everything was GREAT! up until like september. I started getting the ocassional 500 Internal Server Errors, then maybe twice a day, and now its everyday!

Same here, on Juno server :(

Same here, on Juno server :(

I have been getting internal 500 server errors for about the last 2 months, before that it was great. I am on rstaylor, it is common for the load to spike over 20! Most days it is painful just to load WHM/Cpanel.

Everyday the load spikes so high I have to get a live chat going just so they can settle it down, they tell me it is backups but I smell B.S.

Rc

I have been getting internal 500 server errors for about the last 2 months, before that it was great. I am on rstaylor, it is common for the load to spike over 20! Most days it is painful just to load WHM/Cpanel.

Have you installed an HTACCESS File to combat the Internal 500 Server Error?

That, and make sure all files are chmodd to 644

I have been getting internal 500 server errors for about the last 2 months, before that it was great.
Hi,
Unfortunately hosting a forum with over 50+ simultaneous users will cause issues on a shared/reseller server. This type of site should be on a more suitable hosting plan such as semi-dedicated.