Is anyone else here a Webfusion reseller? I have about 60 linux accounts with them and until about a year or so ago I was quite happy with their performance.

But these days their servers barely stay up a day without falling over. On a number of their servers POP3 connections either timeout or get rejected many times a day.

Pretty much every server has a downtime at least once a week, often more.

Hard disks are failing all the time and it takes 12 hours to get a backup restored and just to really piss me off, the last time this happened last week) the backup was over a month old!

I think I'm going to have to slowly start moving my clients away which is a shame as when the servers used to work it worked well.

I just want to know if I'm unlucky or do others have similar experiences with them and do you think these problems will be sorted out? I'm running out of patience.

Hi,

I would try contacting them regarding this and hopefully they can resolve this problem so you wouldn't have to go through trouble of moving to new host. If they don't then I'd recommend you to ask them to move you to another server (if you want to stay) or move on.

Good luck.

Thanks for that, unfortuently they don't want to know. I find usually they don't acknowledge there is a problem or they say there are server upgrades planned, but no dates given.

Personally I get the feeling the servers are just overloaded and aging.

Hard disks are failing all the timeI gather your accounts are spread on different servers. How many hard disks failures did you witness?

Originally posted by ldcdc
I gather your accounts are spread on different servers. How many hard disks failures did you witness?

Yes, I have accounts on about 30 difference servers.

Here's a few of the more serious outages since August:

4th October - Thorium server went down about 9am in the morning - Recovered from a 13th August backup and running fully by 3.30pm the following day

29th September - Antimony server, down at 11pm - Back up and running 9pm the next day

28th September - Lime server, down at about 8pm, offline for 40 mins and some data loss after an "essential disk upgrade"

13th August - Thorium server down at 12pm due to disk problems, back online 11.30am the following day

1st August - Kiwi server down at 4am. Back up 4.30pm the following day

Surely I shouldn't have to put up with this? I've already lost 2 clients this summer from poor performance.

Two hard drive failures on the Thorium server within 3 months?? Although hard drive failures can happen to anyone, the best thing to do is be prepared for it. Apparently it does not seem that they do regular backups.

If you are losing business because of the performance of their servers, you might want to start looking for a more reliable host and move your accounts. Best of luck :)

Originally posted by rogers
Is anyone else here a Webfusion reseller? I have about 60 linux accounts with them and until about a year or so ago I was quite happy with their performance.

But these days their servers barely stay up a day without falling over. On a number of their servers POP3 connections either timeout or get rejected many times a day.

Pretty much every server has a downtime at least once a week, often more.

Hard disks are failing all the time and it takes 12 hours to get a backup restored and just to really piss me off, the last time this happened last week) the backup was over a month old!

I think I'm going to have to slowly start moving my clients away which is a shame as when the servers used to work it worked well.

I just want to know if I'm unlucky or do others have similar experiences with them and do you think these problems will be sorted out? I'm running out of patience.

You are not the only one, we have around 100 domains hosted on webfusions reseller program and have been suffering the same difficulties and losing clients as well.

We decided to set up Nagios to monitor some of the boxes, we are on around 20 of thier boxes but are only monitoring 5 for POP, SMTP, FTP, HTTP

I have around 95 failures logged so far for today alone, we too have been fed the "Upgrades are planned" ******** with no resolution time specified. I personally sent an email to customer services asking a few questions about what they are going to do about this & have had ticket numbers and confirmations of them recieving the emails i sent, as yet no response though, even after countless forwards of the same email.

Time to find a better alternative i think

I also requested a copy of their SLA seeing as i couldnt find it on their site, that email was also ignored!

Also may want to look into setting up a cron job to automate backups, so as you are not surprised with 30-day old data. That would be a killer for me for sure. Good Luck...

Glad to hear I'm not alone! It really is becoming a nightmare.

Another server died last night. More customer's offline now for another 14 hours or so until a 4 day old backup is restored onto another server. And this one was hosting some ecommerce shops.... Orders will have been lost. Aaaargh....

Glad to hear I'm not alone! It really is becoming a nightmare.

Another server died last night. More customer's offline now for another 14 hours or so until a 4 day old backup is restored onto another server. And this one was hosting some ecommerce shops.... Orders will have been lost. Aaaargh....

We gave up with webfusion/Pipex in the end, sick to the teeth of them blaming failures on customers/telling us our code was wrong & even ignoring our support requests. we have decided to go dedicated, i manage web servers for customers of ours anyway so its not unknown teritory for me, it worked out cheaper annually and will certainly be a lot less stressful than the last few months have been.

BTW if you host any new domains with pipex, make sure they dont land on the neptune or apricot servers, neptune has never been stable since the dawn of time & there are/have been a few issues on apricot following a php recompile(Without notice may i add), they claim to have used a php.ini copied from another box (which we also have a domain on) cheeky bastards told us our code was to blame for the site falling over, even though its been happily working for over a year on both of the boxes in question!

Their techies have been far from helpful with any of this, enough was enough.

Ah yes apricot, horrible server. I also have problems with hydrogen. 2 out of 3 times I, or my clients, can't make a successful POP3 connection.

Can't say I've had many problems with neptune though. Mercury was being a bit of a pain recently but seems to have settled down again.

Mango was having problems on Monday and by Tuesday had totally died. It's only just coming back online now, but still with issues. Calcium suffered a disk failure last week. Fun fun fun...

We were with WebFusion, but had to ditch them when Pipex bought them, as their service went down hill.

Have you got their "state-of-the-art" control panel "MyServerWorld", it's totally useless. I hope they've moved on from them..

Yea, sorry to hear you had issues with Webfusion...you ever end up hearing back from them regarding their SLA?

nope, not a thing