RegisterFly experiences [Archive]

eston

10-08-2005, 02:13 PM

I will PM the info. Then what? Once you check my account and see all
the <<< Bug Spray >>> and problems will you come BACK here and explain everybody how
did you <<< Floured Generously >>>? Why I can't get my $25 back that you still owe me and
still in my account. Will you check all the T-ticket and explain?
Would you explain HOW <<< In The Favorite ways >>> YOU lost the Panamasearch.com that was
mine. (probably your friend needed it?
C'mon I challenge YOU and YOU company to explain all the above and
more. Why my emails weren't answered. No explanation, not apology
- real cool from your part.

Now you trying to clean your name? What about me? Do you know how much
I lost <<< I love >>>.
HOW would you feel if that happen to YOU?

<<< I have partially undressed. >>>

Here is just some of the <<< Baking Soda >>> taken directly form my T-tickets.

"Hello George
Your domain has been expired. Please check it on whofly.com. Expiration date of your domain is incorrect in your account. Please renew this domain. If you have renewed this domain then please reopen this ticket with the payment detals of domain renew. So we can check and solve your problem.

Thanks.
Jennifer Risteff
1st Level Support

[2004-11-07] Hello

Sorry for the inconvenience cuased to you. Your domain was expired but
due to some error the date was mentioned incorrectly in your
registerfly account. Please renew the domain name so we can activate it again .

Thank You
Robin Elise
Client Support Executive
1st Level Support

Most of the history is still at the site so mr.regfly can check him
self if I <<< Butterfly Shaped >>> or not? Hopefully he will explain a large audience why they screw up.

Will be interesting :)

<<< Mod Note: Share your experience. But, don't share your vulgarity. >>>

eston

10-08-2005, 02:44 PM

BTW: that wasn't for panamasearch.com that was for clients full website.

Panamasearch was lost completely.

gerolsteiner

10-09-2005, 04:14 AM

Ok, lets go on what you've given us. Panamasearch.com.

From whois.sc

ICANN Registrar: MONIKER ONLINE SERVICES, INC.
Created: 2004-11-01
Expires: 2006-11-01
Status: REGISTRAR-LOCK

History shows that it wasn't 'stolen' it was re-registered.

To me it looks like the domain expired last year and was picked up by a fellow domainer. You sure it didn't just expire because you forgot to renew it?

domainscabin

10-09-2005, 05:29 PM

I don't think that registerfly are theifs. They are a reputable company.

eston

10-09-2005, 06:03 PM

Oh yeah - you are really good.

You forgot one little detail!

"I never sold it and it never expired."

It just disappeared from my domain portfolio and that was it.
Scam - stolen - negligence or whatever you want to call it, I am the one who lost big time.

How would you feel if that happen to you.
Do you have any idea how much is that domain worth.

Can anybody tell me why I am the suspect here and keep me on defence.
You should be looking in to the other site and start to use some logic.

You want to use them, be my guest. If someone will have a second thought going with them because my post - good.
You should thank me for bring it to the open.

SoftWareRevue

10-09-2005, 06:07 PM

I think some just have a hard time following your story.

You simply say they stole it. Then give shallow details about a different domain.

If you would start from the beginning, include a middle, and end with your opinion that they stole it, members could follow your reasoning better. :)

writespeak

10-09-2005, 06:12 PM

Originally posted by eston
Can anybody tell me why I am the suspect here and keep me on defence.
You should be looking in to the other site and start to use some logic.

You aren't a suspect here, and other people are using logic.

Whenever someone posts a review in this forum, good or bad, we look for proof that the member is or was a client of the individual or company being reviewed. We have to do that or some people will get away with praising their own company or bashing competitors.

Have you PMed your userid to RegFly? We're just checking for proof, as I said.

Whatever one member's opinion of a company is, other people are still free to post their opinions too. :)

Lois

eston

10-09-2005, 06:26 PM

Hi Lois,

Yes, I did PM regfly the same day he asked me to. So far no aswer.

I am sure curious what can of bs he comes back with. :)

Dave Zan

10-09-2005, 09:52 PM

Assuming we are indeed talking about domain hijacking cases, it
won't be resolved just with the flick of a switch. They're treated
on a case to case basis, and they're so darn complex it will take
time.

There are 3 sides to every "story": yours, theirs, and the truth.
We'll see soon enough what's "true".

Anyway, good luck on having your issue resolved, eston. Let's see
how this will come out.

(On the side, mods: I like what you substituted :D )

eston

10-09-2005, 10:20 PM

I like that davezan. Well put.

Let's see what kind of "expalnation" mr.fly comes up with.

I feel sorry for him already.

No the issue can't get resolved, as you see the domain has a new proud owner.

:) the mods subs are great :)

lonebandit

10-10-2005, 08:09 AM

Part of eston's frustration is the lack of follow-through and responses from Registerfly.com :angry: - So we need to be a bit patient with him while he tries to get his story out. :cool:

From my dealings with them, it seems that they try to ignore issues and see if they 'just go away'. If I hadn't have been so prudent in pursing the money they owed me, I am sure I would never have seen it. Had it only been $50...I would have long written it off. The -hours- I spent on hold or emailing is totally gone forever...what price can be put on that?

Of course in my situation, I didnt loose any business or had any web site that was unreachable. If something like that happened, there would certainly have been immediate legal action brought.

Why this has not happened to Registerfly already, remains a mystery.
I am sure in time, Registerfly will irritate the wrong individual and all hell will break loose.

When they 1st came out, they answered the phone and all emails promptly. I don't know what happened since then....

If this company paid any attention to their customers and handled issues in a more timely and correct way (including better and consistant feedback/emails) - most of these upset posts would not be here.

In my case, I had been told 3x that a check -was- sent to me. I dont understand why I was misled over and over. Ultimately, it seemed that in my case, my delay was due to escow issues (so they stated) - but no one EVER told me that when I called in or via ANY emails...Only when 'regfly' told me directly did I become aware of this. Had I know there were issues along the way, I would have been entirely more patient and understanding. But to be kept in the dark for over 1 month (week after week) and at the same time be told they had sent me my money several times...

All of us that have had issues with this company just want our time in the spotlight to elighten others about potential problems. I do know some people use them and have no problems. I never did until it concerned money.

-JD

eston

10-10-2005, 12:13 PM

I just loged in to my account and here is the exact copy/paste of my trouble tickets from that time.
Even mr.Regfly can confirm that (at least) :)

That should give you ALL good overview what and how it happen, then you be the judges.

This all could of been prevented "if" they would do good job as I paid them to do.

The reason I didn't go with the cheaper registrar, but was willing to pay extra bugs was the domain manager. When you have large amount of domain it's a great help.
Plus remember I was with them since 1999. Actually even before that, but I got pi.... and left. Then I came back 1999 because that time their domain manager was one of the best in the industry (that's what I thought) :)

Here is what happen in sequence. Just look at the times and dates for each T-ticket and you will get clear answer to this fiasco.

No I didn't pursue the $25. It's more trouble then it's worth.
Yes I move all my domains to another registrar with horrible domain manager, but you know what? They are extremely helpful, answer any question promptly and FAST.

Here is the copy/paste for that particular problem.
=========================================

[2004-06-28]
I like to know WHY you are trying to charge me again to renew my domains.

I just got a notice to renew about 20 domains due in few days.

I just pay for them couple of months ago, so I check one of them janesviajes.com at the DNS look up and this is the info:
Creation date: 09 Mar 2002 18:42:31
Expiration date: 09 Mar 2005 18:42:31

Good till March 2005 and you want me to renew it?
What gives?

The same goes for the rest of my domains due for renewal? Can you please check my account and my domains, to see whats go in on.

This is a very serious and urgent matter. Looks like your dbase has an error.
I like an explanation.
[2004-06-28] Jenny,
Thanks for the quick answer.
Next: Have you checked my other domains that received for renewal?

About 20!

Can you check in to all of them please. It looks like they all have wrong dates.

TIA

1americasearch.com 2004-07-01
1loannet.com 2004-07-01
1smartcard.com 2004-07-03
allcr.com 2004-07-03
axnadventures.com 2004-07-03
axnauction.com 2004-07-03
axncolombia.com 2004-07-01
axncostarica.com 2004-07-03
axndhosting.com 2004-07-03
axndomains.com 2004-07-03
axneurope.com 2004-06-30
axnrealty.com 2004-07-03
axnworld.com 2004-07-01
corvettecostarica.com 2004-06-30
corvettecr.com 2004-06-30
costaricaseek.com 2004-07-03
czechonet.com 2004-07-03
janesviajes.com 2004-07-03
panamasearch.com 2004-07-01
praguecolonial.com 2004-07-03
protoncr.com 2004-07-03
skodacr.com 2004-07-03
ticovista.com 2004-07-01
villasriomar.com 2004-07-03
worldtravelcontact.com 2004-07-01

Actually I would really like that some one will check all my domains.

[2004-06-29]
Thank you for the fix.
I have a couple more requests.
1) can you cancell the:
"Domain Renewals are due notification".
2)explain what/how it happen in the first place.

[2004-06-29]
I just checked couple of my domains in the dbase on your site and still showing a wrong expiration dates.

1americasearch.com 2003-07-01 2004-07-01
This one expires on 17 August,2004

1axn.com 2003-07-30 2004-07-30
This one expires in December 2004.

Can you PLEASE check "ALL" my domains, bring your dbase up to date and cancel the renew domain notification.

It's very annoying, dangerous and time consuming.

I need to know exact dates of all my domains. Just in case I will be traveling or whatever, so I can make payment arrangements etc.

You always run a perfect site that could be trusted, so please try to do it again.

[2004-06-30]
Let's try this again.

Please have one person check all my domains in the Domain Manager in your site. One by one against Whois and correct the expire date in my/your domain manager.
You have messed it up, so you can at least make the correction.

I just checked 1loannet.com and still wrong:
You have: 2004-07-01
Should be: 03 Aug 2004
1americasearch.com as well.
You have: 2004-07-01
Should be: 14 Aug 2004

I like to trust you and the domain manager, but YOU really need to do something about it.

C'mon you people, get your act together. I have been with you for long time and I like to keep it like that.

I just need to check my domain manager and not to be cross referencing
trough whois etc. It's very time consuming and not practical.

Over to you.

[2004-07-01]
NO!
You haven't corrected anything.
I just got my Domain renewal notice today for:

1americasearch.com 2004-07-01
Whois is showing: Expiration date: 14 Aug 2004

Which one is correct?

Same goes for 1axn.com You have: 2004-07-30
Whois: Expiration date: 17 Dec 2004

I am really getting fed up.
Aren't you capable to fix such a simple problem?

[2004-11-08]
Problem after problem and it's getting worst.

Domains expiring left and right and I am not even aware of it. Your domain manager doesn't show me anything at all. Everything seems to be nice and in order.

But it's not!

AllCR.com has expired
AXNworld.com has expired
WorldTravelContact.com has expired

The worst my Panamasearch.com expired and somebody grabbed it!

How is this possible? Who is responsible?

You can check my Domain Manager that I have no Expire Domain showing or Expire Soon either.
How could that be?
It's obvious that YOUR Domain Manager that I use to control and pay my domains is faulty.

It's a total negligence from your part and will hold you accountable.

Responses from Customer Support
[2004-06-28] Hello George

Expiration date of your domain were incorrect. Thats why you got renewal email.

I have updated currect date of your domain.Please login to your registerfly account and check it again.

Thanks.

Jenny Risteff
Jenny Risteff

1st Level Support

[2004-06-29] Hi George,

I have corrected all your renewal dates of the Domain?s that you have mentioned, kindly check all of them from your end too.

Domains:
czechonet.com,
1smartcard.com,
axnadventures.com,
axncolombia.com,
axndhosting.com,
axneurope.com,
corvettecostarica.com,
costaricaseek.com,
janesviajes.com,
praguecolonial.com,
skodacr.com,
villasriomar.com,
allcr.com,
axnauction.com,
axncostarica.com,
axndomains.com,
corvettecr.com,
panamasearch.com,
protoncr.com,
worldtravelcontact.com,
ticovista.com,
axnworld.com,
axnrealty.com.

Feel free to contact us for further assistances.

Always At Your Service To Serve You Better,

Thank You.

Bikram DasGupta.
1st Level Support.

[2004-06-29] Hello George,

Please check once again on Whofly and you will see the below ordered.

(1axn.com)

Creation date: 17 Dec 2000 20:51:38
Expiration date: 17 Dec 2004 20:51:38

(1americasearch.com)

Creation date: 14 Aug 2001 02:58:03
Expiration date: 14 Aug 2004 02:58:03

Feel free to contact us for further assistances.

Thank You.

Matthew Jones
Senior Manager First Level Support

[2004-06-30] Hello George

Please log in to your registerfly accont and check it again. I have cussrected your problem.

Thanks.

Robin Elise
Robin Elise

1st Level Support

[2004-07-01] Hello George

Please login to your registerfly account and check it again. I have updated currect date of your both domain.

Thanks.

Jenny Risteff
Jenny Risteff

1st Level Support

[2004-11-09] Hello

Sorry for the inconvenience caused to you. We have forwarded this issue to our tech team. They will check your account and fix the date problem with your account. The requested domain in your last responce are availabe for registration. Please register them asap before someone registers.

Thank You

Robin Elise
Client Support Executive
1st Level Support
=========================================
This is just the trouble tickets, emails are missing. (probably not enough room in this forum) :)

Never heard from them again, lost few good domains, lost $25 and then just moved on.
I know I am stupid, but what alternatives I had?
What would you do?

I never said anything till now. Just a coincidence that I stumbled on this forum and saw the Registerfly post, that brought back very bad memories about RF again and I couldn't help it and said what I said.

Dan L

10-10-2005, 02:47 PM

Did you register the lost names that were available as they suggested?

eston

10-10-2005, 03:37 PM

Oh yes, you bet, but Panamasearch was gone.

But what that has to do with the whole issue. (I don't get it)

It shouldn't happen in the first place. (that's the issue)

Bashar

10-11-2005, 09:03 PM

i dont think pasting a support ticket info is good neither for you or registerfly's privacy.

if you would like to have that taken away just report it (http://www.webhostingtalk.com/report.php?s=&postid=3422494)

eston

10-11-2005, 09:11 PM

Maybe you are right.
At this point I don't care.

Some poeple ask for proof then I get told to take it out.

I don't know what to do.

So far mr. regfly hasn't got bak to me or posted any explination.

feel free to deleted

eston

10-14-2005, 11:55 AM

So far nothing form regfly!

vnsg

10-14-2005, 12:36 PM

Be careful when you use Paypal to pay for your domain,i lost 2.99 with no domain registration.
I have all Paypal transaction ID,i sent a ticket to their support and it is closed automatically by system.
I do not mind 2.99 but how can a big company operate like that way.

lonebandit

10-14-2005, 12:41 PM

Amazing. One would *think* that if anyone at Registerfly had any rebuttal - they would have contacted you or posted it in this thread.

So we must therefore assume that what your claiming is correct?

:angry:

-JD

lonebandit

10-14-2005, 12:50 PM

Originally posted by vnsg
Be careful when you use Paypal to pay for your domain,i lost 2.99 with no domain registration.
I have all Paypal transaction ID,i sent a ticket to their support and it is closed automatically by system.
I do not mind 2.99 but how can a big company operate like that way.

FYI:

http://www.webhostingtalk.com/showthread.php?s=&threadid=451428

-JD

eston

10-14-2005, 06:48 PM

I still don't get it.
What's so complicated to run a good business and make money.

Have a good dbase script, good domain panel, good price and that's it.

Why their is SO much problem with Rg and other registrars?

I almost started my own domain-reg business, but am to busy with bigger project so I droped the idea.

Dave Zan

10-16-2005, 11:01 PM

Originally posted by eston
What's so complicated to run a good business and make money.

Have a good dbase script, good domain panel, good price and that's it.

Why their is SO much problem with Rg and other registrars?

The only way to know is to actually be in regfly's shoes.

eston

10-16-2005, 11:16 PM

I was talking in general terms (any registrar).
One has this and doesn't have that. Then offers this, but not .... etc.

Actually RF has one of the best CP in the industry. It's just to bad that they area so - FNG - Oh well - you know.

I still wish I can find THE registrar who does good work, priced +-$7, good Cpanel and is reliable. Longe term.
(just one will do)

Bashar

10-16-2005, 11:27 PM

+-$7 starting registrar wont be good to offer same as others like regfly does

with $7 you're like selling at cost after adding up all other costs here and there, so without selling other services like regfly does hosting/sslcert//backorders etc.. it wouldn't be good biz plan

eston

10-16-2005, 11:43 PM

I know what you are saying (and the cost).
Agree that the profit margine will be/is small, "BUT" if you do good job from the begining then you can keep your cost down (support, tickets, emails, staff etc.). Plus "if" you do good business then you can go after volume. Hmm, complicated strategy?

BTW: plenty of registrars out there that charge way bellow $7. RG charge $9.99 and still offers the other stuff as well (they are trying to get everything).

But you know what? The price will not be a issue (renew at $8.99) as longest everything would work as it should.
THEY desided not to).

Back reading Danzan Blog (good one).....

sunshina

11-28-2005, 04:00 AM

i have big problem with REGFly they have parket all my domain name to google almost 3 day know

omg i can't believe they stole some of your domain name .. and i hope they dont do for me because i'm going to move from them .. and never stay with them again ..

rimoun

11-28-2005, 04:33 PM

hmm
i've been a register fly customer for about 4 or 5 years
one time i had a problem like yours ... it was nileit.com ... one day i recived an email from them saying that nileit.com has been soled for **.*$ and the amount has been credited to my account !!!... while i have never added it to their domain marketplace ... i contacted support and their answers was no so helpful until i contacted someone called Tim ... and i sent him the proofs that this domain is mine and i have never add it to their domains marketplace ... and he helped me get my domain back ... that happened after the domain has already been moved

This wasnt the only problem i have experianced ... i also had problems with domains not only from register fly but also from aplus and many other registerars

my opinion is Register Fly are NOT thiefs ... but their system have alot of bugs and you will suffer from that with any domain registrar you deal with...

Best Regards
Rimoun

Alicehuang

11-29-2005, 06:06 AM

hey! I have one without such problem
with good serive company, want to know?

~Sophie~

11-29-2005, 07:02 AM

Ah, I tried to register 2 domains through them - paid my money, and then got an email saying "Sorry - we require more information so your domain wasnt registered - please try to reregister domain with full details" - so i assume it would just take my money again too??

I did email them numerous times, and nothing - no response, nothing - this was a few months ago - im so annoyed that a company can do such a thing.

I think its pretty obvious who is telling the truth in this thread - just because they havent stung YOU doesnt mean they dont do it regularly. I believe the guy who thinks they are theifs, because simply, the stole off me, too.

I'm not some domain name trader, i just wanted the other version of my parenting site domain- thats all, they had no reservations about ripping me off - hoping i would just go away if they ignored me enough, no doubt...

rimoun

11-29-2005, 07:52 AM

hey! I have one without such problem
with good serive company, want to know?

After trying registerfly , aplus, omnis, godaddy and ipower and suffering form various problems in billing, support etc.
i decided to get a reseller account from Directi... everything there running so good till now. i registered and transfered about 12 of my domains to my account their and no delays no wrong charges .. totally no problems till now. i think this is the best choice i know

rimoun

11-29-2005, 07:58 AM

I think its pretty obvious who is telling the truth in this thread - just because they havent stung YOU doesnt mean they dont do it regularly. I believe the guy who thinks they are theifs, because simply, the stole off me, too.

As i said in my post i had a lot of problems with them and i have stated the details of one of these problems in details but i still think that they may have bad support.. they may have a system which is full of bugs but they doesnt steal on purpose

~Sophie~

11-29-2005, 08:54 PM

Stealing is stealing regardless of intent. A professional company would rectify the issues and reimburse customers - if it wasn't intentional. I don't think they purposely steal, but their lack of follow up and reimbursement to people who have lost money just goes to show that they are happy with the 'thief' label.

Its simply really - if you have a system full of bugs, be prepared to refund and ANSWER EMAILS about it, or you don't belong in the business arena.

Alicehuang

11-29-2005, 09:34 PM

After trying registerfly , aplus, omnis, godaddy and ipower and suffering form various problems in billing, support etc.
i decided to get a reseller account from Directi... everything there running so good till now. i registered and transfered about 12 of my domains to my account their and no delays no wrong charges .. totally no problems till now. i think this is the best choice i know

good!!
i have my best choice also, ********

noregisterfly.com

01-07-2006, 04:45 PM

Registerfly are thieves and they will do all they can to destroy your reputation and credibility like they have destroyed mine.

stub

01-07-2006, 08:22 PM

I still wish I can find THE registrar who does good work, priced +-$7, good Cpanel and is reliable. Longe term.

Ha ha. The impossible dream. In search of the Holy Grail.
(not to belittle your problems however).

Webmaster7

01-09-2006, 02:16 PM

It's true that RegisterFly system isn't good. I had the same problem...
It let one of my domains expire, without notifying me. The expire date in the control panel showed a year plus. This was all caused years before, by a glitch in their system, that added one year more than I ordered. I notified them, and they returned me the payment for that year. And I forgot all about this.
Later last year, I lost that domain. It seems that their system wasn't updated with info that they had removed the extra year, and the expiration date was because of that, incorrect.
I emailed support, and Tim also. I decided that it was a lost case, and forgot about it. It was a pitty...
I'm their client for almost 4 years, and with many many hundreds of dollars spent, so I was disappointed...

When I transfer domains away, they stay at my control panel. That is a bit annoying too. I really thought that it was realtime...

SteveB428

01-17-2006, 09:28 AM

They keep sending me back the same exact response in email support, and won't answer my question as how to set up an email account.

They have this plesk interface, where you need to know different sets of
passwords. The last screen leads you in nowhere land, where it says you have no domains to manage, a completely different screen.

What they will do is just pick something from the support email thread, something they already told you, and create a new email to make it sound like they're trying to help.

I responded if them, asking if they are that financially disadvantaged that they can't refund me the 8.95 for the one year of email, that I don't have.

I'm going to open a gmail account and leave it that, and just spread the word

ewapolak

01-17-2006, 01:44 PM

it is very bad company they still you money, is cheap but they never provide the services they offer, almost everything on they webste is just the trick to catch new idots like (my self) beware from them far as you can, they charge me for service they never provide, they lie about settingup vps first in the email i recived my service will be settup in 24h then after that when i started ask them what happens they told me on the chat it takes 7 to 10 days, i canceled this service couse i started realase registerfly is fraudy company, and ask them for refuse, after few days and many tickets (i have copy of every one) they refuse 16 Euros and i paid 34.95 dollars
they custommer service is based in lies and ignore people every time you speak to them they tell you diferent kind of unbeliveble lies, they block access to my account and they suggest is my isp who done it,
i did register with other name and my boyfriend email and i can accesss without any problem ...
even you delete this post i will do everything posible to let people know to stay away from registerfly, they are theafs and ignorants, and yes i have proff (copy of my tickets, copy of my chat sessions, and my billing)

last chat sessions 17.01.06:

Hello, Welcome to 24/7 Registerfly.com Customer Support Service. Please wait for a site operator to

respond. Your call will be answered in the order that it was received.
You are now chatting with 'nick'
nick: hello
nick: how may i help you
eW241267a: hello, i have setup security option to connect to my account only from specific IP which was

80.38.109.24, but my internet provider has change my IP now so im unable to enter to my account to manage

my domains, can you please take off this security option? thank you. also when i try to use web contact

form i get this error: You are not allowed to directly link to this page hello, i have setup security

option to connect to my account only from specific IP which was 80.38.109.24, but my internet provider has

change my IP now so im unable to enter to my account to manage my domains, can you please take off this

security option? thank you. also when i try to use web contact form i get this error: You are not allowed

to directly link to this page
eW241267a: hello?
nick: whats the username and password you use to enter your account
eW241267a: user ***
eW241267a: pass: ***
nick: ok, use this login and you will get in,
nick: username-***
nick: password-***
nick: thats what you will use to login
eW241267a: unfortunetly i cant go in
nick: you should be able to get in
eW241267a: but im not not in netscape and not in explorer
nick: hold on, becuase im ablke to get in through explorer just fine
nick: let me ask my techs
nick: ome moment
nick: okay you will have to try contact the ISP my techs said., because nothing is wrong with the account

and nothing is wrong on our end
nick: so try your ISP or try again in a few hrs
eW241267a: yes so you are sugestting my isp has block entry to my acount in your site?
eW241267a: im unable to get in from few weeks and i try to send you emails but you never answer,
nick: because they can sometimes
eW241267a: they?
Chat session has been closed by the site operator. Thank you for using RegisterFly.com live Chat and have

a great day!

NEXT

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You are now chatting with 'nick'
nick: hello
nick: how may i help you
eW241267a: hello, you are desconected from the chat be4 geaving me answer
eW241267a: why you are suggested my isp block access to my account in registerfly? and how thhis is

posible? do you know surely what you are saing my friend?
eW241267a: i need to manege my domains and i have no access to them
nick: oko, just check with the isp this is waht my techs have informed me of, i cannot answer any more

questions relating to this
nick: again everything thing is fine
nick: if you dont want to contact them
eW241267a: also when i try to use web contact form i get this error: You are not allowed to directly link

to this page
nick: then you have to lket it sit for a few hours
nick: it fails on your end
nick: everything here on our end is fine
eW241267a: i have than by phon and they lagh just like i do
eW241267a: also i clear my cookies my catch and still the same cant connect with any of 3 browsers i have

installed
eW241267a: i though you are here to help not to geaving us this kind of stories...
nick: have a nice day, i told you many times everything is done on our end if you choose to not listen,

then fine, but im not holding up chat for you
nick: have a nice day
nick: bye, bye
Chat session has been closed by the site operator. Thank you for using RegisterFly.com live Chat and have a great day!

Romster

01-29-2006, 05:03 PM

Same here - just now noticed that the EXP date for one of my domains was moved and it was EXPIRED 5 month before it was due...

Managed to renew and waiting for the RegisterFly support to FIX WHOIS and RESPOND. Will post results.

Romster

01-30-2006, 04:33 AM

Had a problem with non-matching Expiration dates [RegFly WHOIS and MY ACCOUNT] yesterday - Auto Renew was activated but didn't work when they had the exp dates messed up, BUT after I noticed and asked support they fixed it in a couple of hours. If I hadn't noticed this I could have lost the domain, but than again I hadn't checked the WHOIS output of the expiration dates for a long time.

0. the are NO companies that NEVER mess up - how good a company is IS determined by how fast they correct their mistakes.

1. Most likely will stay with RegisterFly do to all the ADDED services, BUT

2. Anyone with domains at regfly - CHECK YOUR DOMAIN EXPIRATION DATES in their WHOIS and in your ACCOUNT - they are known to differ and I am not sure that RegFly hasn't fixed this database problem!

3. Make sure you have another service monitoring the WHOIS changes and expiration dates and better have 2 of such services just to be sure. (whois.sc - is a free one)

Flyswatter

02-10-2006, 01:28 AM

stub

02-10-2006, 07:55 PM

Same here - just now noticed that the EXP date for one of my domains was moved and it was EXPIRED 5 month before it was due...

This would be enough for me never to use Registerfly. I've seen several posts along the same lines. You have to have trust in your registrar that these things will NEVER happen, no matter how quickly they respond. What happens if you don't notice it? You just can't keep checking this stuff every day with hundreds/thousands of domains.

IrdHost

02-11-2006, 02:50 PM

refly never come back here... that suck...

stub

02-11-2006, 07:28 PM

RegFly welcome back here anytime. He seems to sort out a lot of problems/misunderstandings imho.

adclow

02-15-2006, 03:44 PM

I wish I had found this place earlier... I just got scammed by them bigtime... I can't believe how friggin stupid I was...

my story is at bluestateupdate dot com

The whole sordid mess...

PLEASE DO NOT USE REGISTERFLY, and if you have domains there, I suggest you MIGRATE them to new domains if you can... Be careful... If you request transfer, they might screw you over. Why do they have to answer to no one?

If I had it to do again, I'd open up new domain names, redirect, then after a month or two, just get rid of the registerfly ones.

build-a-host

02-15-2006, 04:25 PM

Going to move my domains now!
I had some issues with them, submitted support tickets, NO ANSWERS, called their toll free #, NO ANSWER.

I find it hard to belive that regfly wouldnt come back here to try and defend his company! Just goes to show that they wont be in business long AT ALL, Hopefuly!

adclow

02-15-2006, 04:29 PM

Just be VERY careful! If they get wind of what you are doing, they might deactivate you... I tried to pm regfly, as I'm taking some abuse in a different forum and was told to contact him to try to sort this out, but I don't have privileges to do so for some reason.. I'd love to hear what's going on over there. I'm thinking I should just be zen about the whole thing and just let it go... I didn't know they even had a toll free #... The only one I can find is the 973 number. No answer, no matter which dept I try.

Good luck!

build-a-host

02-15-2006, 04:35 PM

I just tried to go and log into my account at regfly and it doesnt work. I click ed on the "Forgot my password" button, added the email in which they send al my invoices to, and it says it doesnt exist! So now I cant even get in to do ANYTHING with my domains!

Calling my lawyer! Someone has to put a stop to these theives!

adclow

02-15-2006, 04:40 PM

Really really wish that RegFly would post here... I really really hope all of this is a big misunderstanding, but it's not looking good...

build-a-host

02-15-2006, 04:44 PM

I got into my account finally. It said my email address wasnt registered with them, but when I clicked on the "Re-send Password" or whatever it said, it sent my new password to the same email address I was using to get in!

Just another bug in their awefull system!

RegFly

02-15-2006, 04:56 PM

Going to move my domains now!
I had some issues with them, submitted support tickets, NO ANSWERS, called their toll free #, NO ANSWER.

my-e-space, please provide your username so I can investigate your claims

I find it hard to belive that regfly wouldnt come back here to try and defend his company! Just goes to show that they wont be in business long AT ALL, Hopefuly!

In almost every post with the exception of a handful the original poster never retracts their statement or apologizes when most of the time it is an misunderstanding usually on their part. In a number of cases the poster makes a statement and disappears. All PM's and emails are never returned leading to me to think it is just a competitor. Case in point, you called us "Thieves" because you could not access your account. You come back again and said we sent it to a different email address. How are we responsible for your misunderstanding?

I will be happy to help valid issues for any of our customers.

RegFly

02-15-2006, 05:00 PM

Going to move my domains now!
I had some issues with them, submitted support tickets, NO ANSWERS, called their toll free #, NO ANSWER.

Managed to find your support history

Most recent ticket View
Last Update Date
Total Tickets 0

Raise a new ticket Open a new support ticket

Created Updated Ticket Category Status

NO TICKETS EVER OPENED.

How can we answer what you do not open

build-a-host

02-15-2006, 05:05 PM

Edit: I dont care, as anyone can see from all the other posts about RF, it would be VERY un-wise to purchase ANY service from them.

Is there anyway to transfer an SSL cert? Because I am worried that they will now cancel my SSL due to my speaking out against them. I have prrof of purchase, so it could get ugly if they do, but I would much rather move my SSL if possible.

adclow

02-15-2006, 05:58 PM

RegFly, thank you for any assistance you provided in straightening out my issues with registerfly.

There were a series of miscommunications that led to this event... Some of them on my side (not receiving e-mails), some of them I think were on your side (customer support tickets being closed w/o my knowledge).

In any case, Registerfly did refund my money for the VPS that I will not be using, and agreed to lower the reactivation fee.

My apologies for my earlier rants.

I will say that I hope post-move, Registerfly manages to ramp up their support department so that these sorts of things don't get out of hand. In the days of overnight delivery and instant e-mail, when someone can't get a hold of anyone at a company with which they're doing business, it's easy for panic to settle in...

Anyway, thanks again...

Registerflies

02-17-2006, 10:27 AM

Registerfly is mismanaged and when someone squeaks in a public forum, Paul V (also known as Regfly) does what he can to save face. Meanwhile the phone rings off the hook from disgruntled and helpless customers that have been taken advantage of.

<< snip >>

RegFly

02-17-2006, 10:45 AM

Hello << name removed for privacy reasons >> among many other ones

<< name >> has made a career bashing us at every opportunity. We have always tried to work with him but he is one of the most difficult people I have ever had the opportunity to deal with in 10 years. << name >> I will not comment here in public but I can assure this matter will progress down the appropriate channels.

WHT: MODS

I suggest you close this thread

Real-Hosts

02-17-2006, 11:16 AM

Ive been with registerfly for 4 years, for all my domains, personal, business etc. Infact, I've referred people to them, because I think their that good. Their live chat and ticket support is excellent.

len fischer

02-17-2006, 11:23 AM

This is funny I see this today. The schnitzeldorf guy on another form(Justin) was reprimanded for Posting The same kind of anti-registerfly stuff all the time. He also appears to do the same on the forums chat with other member. I had the opportunity to chat with him via PM last night (schnitzeldorf) and the guy just seems obsessed with bringing these guys down. It seems it is almost religious with him. These guys and Godaddy just seem to attract some of the most hateful people on the planet.

I can post copies of the PM discussion I had with schnitzeldorf if anyone is interested

stefaans

02-17-2006, 12:41 PM

Is there anyway to transfer an SSL cert? Because I am worried that they will now cancel my SSL due to my speaking out against them. I have prrof of purchase, so it could get ugly if they do, but I would much rather move my SSL if possible.When your certificate comes up for renewal, simply go buy a new one from another provider of your choice.

pleasehelpp

02-17-2006, 12:46 PM

i have not had a problem with regfly in the past, but have current issue that needs attention..

Stan Marsh

02-17-2006, 03:06 PM

dmaven

02-17-2006, 03:15 PM

Festus2005

02-17-2006, 06:36 PM

The mods are going to have to play "Wack-A-Mole" if RegisterFly.com expects them to close down every un-favorable thread about them. :smash:

HDCraig

02-17-2006, 06:44 PM

I must say that registerfly have always been good to us, there support is great, products & services are brill, thanks RF :-).

allout

02-21-2006, 10:58 AM

I am also experiencing a problem with a disappearing domain. The domain shows as registered until December 06 in my name - but the domain is not listed in my account, and the dns has been changed to:

Name Server: DNS1.NAME-SERVICES.COM
Name Server: DNS2.NAME-SERVICES.COM
Name Server: DNS3.NAME-SERVICES.COM
Name Server: DNS4.NAME-SERVICES.COM
Name Server: DNS5.NAME-SERVICES.COM

I have opened a support ticket, the response from registerfly was to change my nameservers. I cannot do anything with the domain as it does not exist in my account. Last (and only) response was on 17th Feb.

Also - I manage someone else's websites for them, they have around 10 domains. Two domains 'broke' - almost the same deal as above, dns was changed but the domains were still listed in the account although with no expiry date. Both had been renewed. Support said to renew them again as there had been a problem when the domains were renewed, so I renewed them.

Renewing ended up fixing one domain, the other one they claimed was in the extended redemption period (huh? whois also showed it as current) and I would basically need to re-register it which couldn't be done until it expired etc. Realising nothing further would be done about this domain, I requested a refund for the two renewals spent on this domain which did not work - no response. Several days later, I asked again - still no response. I logged in today, the ticket has been deleted. An older ticket is still sitting there, so it's not as though the ticket had been automatically wiped, it had to have been removed.

What is going on here? Can this situation be sorted out?

Julie

Stan Marsh

02-21-2006, 11:13 AM

What is going on here? Can this situation be sorted out?

You can always check what exactly is going on with your domain's DNS records here: http://www.dnsstuff.com/pages/expert.htm

Good luck!

kelvint

02-21-2006, 03:04 PM

Been 10 days, I've submitted tickets and yet to receive a response from registerfly.com had been double charged for a domain renewal.

Apparently 1 of my ticket with the error has been deleted.

I couldnt even get through the phone. Held the phone for over an hour and no one picks it up on 2 different occasions....

Please help me.... oh my

RegFly

02-21-2006, 03:14 PM

Kelvint, allout

1 post users, If your issue is legit email me at support AT registerfly.com

ATT: Paul in the subject Line and I will have someone look into it.

allout

02-21-2006, 04:55 PM

Kelvint, allout

1 post users, If your issue is legit email me at support AT registerfly.com

ATT: Paul in the subject Line and I will have someone look into it.

Emailed. Yes, I have only posted once. This is because I searched google for anyone else having the same problem I am, and this thread came up. I have never had a need to post here before.

Thanks Paul.

Real-Hosts

02-21-2006, 05:11 PM

This is rubbish.
What an awful smear campaign. I don't believe one shred of this thread at all. What rubbish. I'm completely shocked and horrified at the way this has taken place.

Festus2005

02-21-2006, 05:35 PM

This is rubbish.
What an awful smear campaign. I don't believe one shred of this thread at all. What rubbish. I'm completely shocked and horrified at the way this has taken place.

I have had a very bad experience with Registerfly.com. You can read about it in a couple of other threads. I am not saying I believe these stories, but I can believe it could very well happen after my experience with them.

Dave Zan

02-21-2006, 06:02 PM

You know, there's one consistent thing I've noticed here and other forums: emails
don't get thru.

People (especially "newbies"), the reality is that emails don't always go thru. ISPs
block emails for whatever reason they see fit (especially if someone reports it to
them as spam), and email providers especially have the greatest difficulty in really
making sure their customers' emails get thru.

That's why it's advisable to open tickets instead. Not only does it ensure greater
"delivery" of your issues, it allows providers to keep track and detect trends.

Bottom line, please don't keep relying on email. Use other methods available.

kelvint

02-21-2006, 09:34 PM

Kelvint, allout

1 post users, If your issue is legit email me at support AT registerfly.com

ATT: Paul in the subject Line and I will have someone look into it.

Thank you, I've sent the e-mail.

kelvint

02-21-2006, 10:10 PM

I've got a response from Paul and now will wait for the refund to take place.

Apparently I was told I used the wrong support ticket category.

allout

02-22-2006, 12:45 AM

This is rubbish.
What an awful smear campaign. I don't believe one shred of this thread at all. What rubbish. I'm completely shocked and horrified at the way this has taken place.

It's easy to doubt something you don't want to believe. I've been with registerfly for around 4 or 5 years now, this is the first I've encountered problems. Yes, it happened. I've heard from Paul and he said it's been sorted now - yes, the domains disappeared from the accounts.

kelvint

02-22-2006, 02:35 AM

This is rubbish.
What an awful smear campaign. I don't believe one shred of this thread at all. What rubbish. I'm completely shocked and horrified at the way this has taken place.

I see people from registerfly.com replying here instead of the their support tickets section. Its regarding money here ya? I'm not flaming anyone, I just needed someone to look at my situation.

True enough, Paul has replied to me. Well, legit case here. heh.

-----
what goes around comes around, one day it will be your turn.

Stibuq

02-22-2006, 05:20 PM

What's happenning to RegisterFly internally? I had renewed 12 of my domains on Feb. 2nd, 2006 but only 3 passed, the other waiting for transferring to ICANN. After several back and forth with their supporting tickets, on Feb. 7th and Feb. 11th their Techs verifying that:

[2006-02-07] The domain will be transferred to registerfly and one year will be extended to current expiration date automatically.

Thank You

[2006-02-11] We have updated this

Rapid Response

And guess what? All were tranferred ok'ed, but 2 of these domains were EXPIRED and DROPPED OFF from my domain list on Feb 17th (today is Feb. 22nd). After that, I updated the ticket about the problem and I never receiving any reply from them again, even when I tried their "so-called" CUSTOMER SUPPORT Ticket. So what's the best option for me right now to go forth with the problem? Note that I had already been paid 12 renewal domains w/ my CC, it had been BILLED and PAID to the Credit Company on Feb. 13th.

Any advice would be appreciated, T.I.A.

Stibuq

P.S. Does anyone knows of a good and reputation Registry (with good Control Panel just likes RF) out there? I had been with NSI ('96), Dotster ('98), GoDaddy ('99) and now is RegisterFly (Since 2000). RegisterFly had the best option for the Control Panel, but the WORST of the Tech Supports and System Automation for the Renewals of them all. I been having the same problems with the renewals every years. After domains renewed, it wasn't added up to another year and I had to went through their Tech Support Ticket almost everytime. I'm getting tired of butterfly in my stomach everytime I try to renew, and thinking of transfer all of my 50 domains to another register, and I for sure won't be alone.

allout

02-22-2006, 05:36 PM

Stibuq, hopefully Paul will see your post and help you. My problem was almost sorted out, the missing domains are now showing in their respective accounts but neither of them can have the dns updated and one is showing an expiry date of 2001 instead of 2007. I'm sure Paul will be able to sort this out, which is a similar problem to yours.

The registerfly support ticket system is a bit hit and miss. I have received replies to tickets promptly, but it's like - if a question involves * doing * something instead of just answering a question, you won't get any response at all.

dmaven

02-22-2006, 05:51 PM

I would be patient. They are the middle of a huge change from being a reseller to a registrar. With a change this big I am sure they are pretty busy. They did post in their site the process

just renewed my domain name and the 1 year was not added yet? I also received a transfer request. What is going on?

:: Answer
We have a new renewal process in place as of 2/1. Previously RegisterFly.com used multiple providers to handle our backend domain name registrations. We are now consolidating from multiple providers into RegisterFly.com directly. When you submit a renewal request we will be requesting the transfer from the different providers directly to RegisterFly.com, inc an ICANN acredited registrar. When the name transfers over the full year will be added to your domain name. Your site and settings will remain unchanged during this transition. If you have any questions please feel free to contact our support department at support@registerfly.com

What's happenning to RegisterFly internally? I had renewed 12 of my domains on Feb. 2nd, 2006 but only 3 passed, the other waiting for transferring to ICANN. After several back and forth with their supporting tickets, on Feb. 7th and Feb. 11th their Techs verifying that:

[2006-02-07] The domain will be transferred to registerfly and one year will be extended to current expiration date automatically.

Thank You

[2006-02-11] We have updated this

Rapid Response

And guess what? All were tranferred ok'ed, but 2 of these domains were EXPIRED and DROPPED OFF from my domain list on Feb 17th (today is Feb. 22nd). After that, I updated the ticket about the problem and I never receiving any reply from them again, even when I tried their "so-called" CUSTOMER SUPPORT Ticket. So what's the best option for me right now to go forth with the problem? Note that I had already been paid 12 renewal domains w/ my CC, it had been BILLED and PAID to the Credit Company on Feb. 13th.

Any advice would be appreciated, T.I.A.

Stibuq

P.S. Does anyone knows of a good and reputation Registry (with good Control Panel just likes RF) out there? I had been with NSI ('96), Dotster ('98), GoDaddy ('99) and now is RegisterFly (Since 2000). RegisterFly had the best option for the Control Panel, but the WORST of the Tech Supports and System Automation for the Renewals of them all. I been having the same problems with the renewals every years. After domains renewed, it wasn't added up to another year and I had to went through their Tech Support Ticket almost everytime. I'm getting tired of butterfly in my stomach everytime I try to renew, and thinking of transfer all of my 50 domains to another register, and I for sure won't be alone.

Stibuq

02-22-2006, 06:39 PM

Stibuq

02-22-2006, 06:41 PM

Festus2005

02-22-2006, 07:21 PM

P.S. Does anyone knows of a good and reputation Registry (with good Control Panel just likes RF) out there? I had been with NSI ('96), Dotster ('98), GoDaddy ('99) and now is RegisterFly (Since 2000). RegisterFly had the best option for the Control Panel, but the WORST of the Tech Supports and System Automation for the Renewals of them all. I been having the same problems with the renewals every years. After domains renewed, it wasn't added up to another year and I had to went through their Tech Support Ticket almost everytime. I'm getting tired of butterfly in my stomach everytime I try to renew, and thinking of transfer all of my 50 domains to another register, and I for sure won't be alone.

Well I know that people have had problems with Godaddy in the past, but I have not had any bad experiences with them as of yet. I always got someone right away on the phone and I have transfered domain names in and out with no problems. I also use domaindirect (tucows) and they allow you full control, locking/unlocking and everything on their accounts.

stub

02-22-2006, 10:03 PM

I'd suggest to use NameCheap.

emagnuson

02-23-2006, 02:36 PM

Given the lack of responsiveness from support and sales at Registerfly should we not be concerned they are going out of business? What happens to our domain names if that happens?

Festus2005

02-23-2006, 03:03 PM

dmaven

02-23-2006, 03:06 PM

We all know about your "problems" festus2005.

Festus2005

02-23-2006, 03:40 PM

We all know about your "problems" festus2005.

I have no problems now... but you have a problam and can't answer a simple question, but rather reply with some smart arse remark.

Come on, you know all there is about RegisterFly and their problems, give us the skinny? How long have they been in transition?

dmaven

02-23-2006, 04:08 PM

It is odd now that Regfly is an operational registrar (and the 8th fastest growing) just in the past month that the attacks stepped up. Almost all by people with low or no posts. I am sure to become a registrar is no small task, to migrate that many domain names must be a huge task. Overall they are doing a pretty god job at doing it without really changing how their customers manage their names.

Festus2005

02-23-2006, 04:54 PM

All anyone has to do is google "registerfly" and see alot of poor opinions of them dating back several years all over the net. This sudden conspiracy has been going on for years! :)

Dave Zan

02-23-2006, 06:17 PM

How long have they been in transition?

If you mean how long is registerfly going to have all these problems while they're
trying to bring everything inhouse, no one really knows. They know all too well not
everyone's going to be happy, but they're at least trying.

After all, trying is the least anyone can do. ;)

Maybe they shouldn't have become ICANN-accredited yet 'til they got all their stuff
inhouse, I don't know. Then again, some of the lesser-known registrars out there
also outsource some of their functions. (including netsol, believe it or not...)

One thing I do know about registerfly: they are doing their damn best to bring all
their stuff together while trying to make it as simple and "painless" as possible.
Any change is going to hurt someone, but it'll be beneficial in the long run as long
as they stay their course.

Sure they've got their share of faults. But so do customers who don't read their
emailed answers and prefer to be babied rather than take responsibility.

Someone's got a share of fault, be it registerfly or their customer. It depends on
their respective cases.

It's just a shame some people choose not to be reasonable.

Festus2005

02-23-2006, 06:43 PM

Well in my case, I contacted them email, support ticket, live chat, and phone. I got responses via support ticket and live chat, but no action.

When I was finally fed up and left a messge in the support ticket that I was taking the matter into my own hands and filing a dispute with AMEX, they quickly shut down my account with a big red FRAUD on the page.

They were doing their best all right, doing thier best to piss me off.

So then when they already had an A at pissing off a customer they decided to try a little harder for an A+ and fought the dispute instead of just delivering the SSL cert or my refund the proper way. Seems they had a lot of time on their hands to go through all that trouble for nothing.

Stan Marsh

02-24-2006, 05:55 AM

When I was finally fed up and left a messge in the support ticket that I was taking the matter into my own hands and filing a dispute with AMEX, they quickly shut down my account with a big red FRAUD on the page.

I think you need to read their TOS (esp. the part about the chargebacks) BEFORE signing up, let alone whining and complaining on the public boards.

Festus2005

02-24-2006, 01:55 PM

I think you need to read their TOS (esp. the part about the chargebacks) BEFORE signing up, let alone whining and complaining on the public boards.

What the hell are you talking about?

How has the got anything to do with not providing what was paid for or failing to provide a refund. They even had a 14 day refund policy on the SSL cert.

How about you show me where their TOS says they can do that and I agreed to it "Stan"? Where does it say they will make up fake evidence to give AMEX against you if you dispute a charge? :crazy:

Stan Marsh

02-24-2006, 02:43 PM

They even made this in block letters:

ALL FEES ARE NON-REFUNDABLE, IN WHOLE OR IN PART, EVEN IF YOUR SERVICE IS SUSPENDED, CANCELLED OR TRANSFERRED PRIOR TO THE END OF THE THEN-CURRENT SERVICE TERM.

Festus2005

02-24-2006, 03:03 PM

They have a 7 day refund policy on their SSL Cert... beside the fact they never provided it. How does that have anything to do with it? :rofl:

I suggest you take your own advice and try to get the facts straight before making bogus remarks on a public board.

kelvint

02-25-2006, 11:55 AM

My issue has been closed. I got my money back as well. Thank you.

Stibuq

02-27-2006, 09:43 PM

Hi everyone, :)

I just want to update that my problem had also been resolved. Thanks Paul and everyone here for the helps and tips... :)

Stibuq

adclow

03-03-2006, 02:49 PM

I am no RegisterFly lover, to say the least, but I use common sense when trying to weight both sides of the story. In this particular case, a guy made a chargeback and RegFly closed his account as per their TOS. However, his whining here made the company restore it (the thing that I will never understand). RegFly aka Paul went extra mile to keep the guy happy. Nevertheless, as usual, there appeared some lowlifes (attracted by the thread name, most probably) with their bashing...
Sorry to post so late to this, but I can't let it stand. I made a chargeback NOT on my domains but on ONE SERVICE. The TOS state that any chargebacks made on domains will result in forfeiture of the domains to registerfly. This is NOT what happened. Here is the sequence of events that occurred, and yes, after RegFly got involved here (because I was unable to contact ANYONE at the company), the chargeback was recognized by Registerfly as a LEGITIMATE chargeback, and my accounts were restored, which I appreciated.

1) Years 2001-2006 - have spent approx $500 with Registerfly on domain services without issue. Hosting has been elsewhere, only domain registrations were through RegisterFly. No problems for five years. All domains were paid for.
2) Received advertisement from RegisterFly for VPS hosting for $15 a month, payable annually up-front, so I decided to try it.
3) There were initial problems setting up my account, and I was unable to rectify them up to four days later with support. Some tickets were closed by support (something they claimed on the phone was impossible, but nevertheless, it was done), and some remained open for days.
4) Requested money back and cancellation per TOS.
5) This support request for cancellation was CLOSED IMMEDIATELY, unlike my requests for assistance with the account, which remained open
6) I tried to call for cancellation, but after being on hold 20 minutes, I would hear the phone ring, and then get the message "sorry, your call did not go through" -- obviously their "transfer" to a live person isn't working for sales. I tried this at least four times on two separate days, with the same results.
7) I resolved that I was going to be unable to reach someone at RegisterFly, so I contacted American Express and explained the situation to them. They opened an investigation and contacted RegisterFly with a chargeback in the amount of $219, which was the price of the VPS server paid annually, plus an SSL certificate and secure cart.
8) Registerfly pulled ALL my domains, which had been previously paid for.
9) I griped in these forums when I read that others had the same (or worse) experiences.
10) Eventually RegFly responded and told me how to contact support to deal with this.
11) I was told that as soon as a chargeback occurs on any account, even if it's legitimate, RegisterFly tends to crack down on the entire account because they're afraid of fraud. Hence, my entire account was frozen. I was told that I would only be charged RegisterFly's chargeback fee of $35 to reinstate everything, and that the $219 WOULD, in fact, be refunded because RegisterFly had no intent on keeping money for services they were not providing.
12) The $219 appeared on my Amex promptly, my accounts were restored, and I eventually transferred the domains to another service without incident.

Bottom line -- If RegisterFly had responded within even 24-48 hours of each of my tickets, this would NOT have happened. I felt I had no recourse.

I pay for what I use. Even things like WinRAR and small apps that I use on a daily basis, I PAY for. I am in the software industry. I pay for what I use, and I would never defraud a company for a service I am using.

But when a company refuses to communicate with its customers, I have a problem with that. I know RegisterFly was in the middle of a move, but it seems like 99% of the problems that are listed on this site and others would be solved with just a little more communication on their side.

And once again, I thank RegFly for informing me just how to get in touch with someone over there. Without him, I would probably still be trying to get in touch with RegisterFly.

adclow

03-03-2006, 02:51 PM

Well in my case, I contacted them email, support ticket, live chat, and phone. I got responses via support ticket and live chat, but no action.

When I was finally fed up and left a messge in the support ticket that I was taking the matter into my own hands and filing a dispute with AMEX, they quickly shut down my account with a big red FRAUD on the page.

That is exactly the issue. People here can call us "babies" all they want, but the bottom line is, if RegisterFly would COMMUNICATE with its customers, most of the problems listed here and elsewhere could be solved without incident. As I mentioned, I had five years of what I would call good service with them, until I needed to speak with someone about my account. Then it was like trying to contac someone on the other side of a brick wall.

Registerflies

03-04-2006, 11:36 AM

Regfly... and all others.

Listen up. I'm the last guy on earth who wants problems. I don't want to smear anyone or any company but the same problems have been happening for years that I know of.

I'm not hard to work with and I've talked to Paul V. on a couple of occasions and he has done what he could to help the situations. Thank you Paul!

My contention is that I don't want any issues with this company! Period! I and many other have a lot of time wrapped up Registerfly problems. Thier support is only by means of forums. My time has a value and I'm sick of the run around that Registerfly gives.

It's not about the transition.... this stuff has gone on since I started with them.

Now, on another note. I'm an individual. Registerfly is a company. Registerfly is a company that holds such information as my credit card and personal information. I've mentioned Paul V. in other forums because that is what he goes by.... However for a representative of a company to take my personal information (such as my full name) and put it out on forums, is extremely unprofessional and a violation of privacy. Do you all see this?

How would you all like Regsiterfly employees posting your personal information in forums. I'm an individual, Regsiterfly is a business, (not so good by the way) and Regfly as an employee or officer of the business has posted personal information from my account in forums.

I've made a screenshot of this.

I don't haver time to screw around with Registerfly. I'd much rather them step up and be an honest company that works on the problems they've had for years. I have not one issue with any other registrar. I never had. I've used Regfly hosting and domain name service and I'm hear to tell you that it's the bottom of the barrel. What make is worse is when you have a problem and begin to take action against them, their unprofessional staff will post information from your account in a public forum.

As for Regfly... Well, step up to the plate. These forums seem to be the best place to get support and not your actual phone line or your site. Registerfly has many issues that have been ongoing... Take care of them. I've called Registerfly once and your employee was literally in tears because of the calls she had been getting, (she was the only one there).

Listen up, Registerfly is not my problem. Nor do I want it to be my problem. I deal with Fabulous and Godaddy and Goodluck Domains and many others, the only one that is ever a problem is Registerfly. I'd much rather spend my time doing something productive than posting stuff like this. Seriously, I'm no whiner, I just want simplicity and peace of mind. Both of which Registerfly as a company has failed to offer. I don't hate registefly, I actually like the site and prices are great too... but enough is enough.

Now, a suggestion for Paul. You are representing Registerfly (a company) and taking personal information of mine and posting on the public forums. I suggest you remove it right away. That is not allowed. Complaints will be filed and if I have to come down on you harder, I will. I'm sick of the crap from your company and frankly I have better things to do than this. So do what you can to be professional and fix the issues you know are issues. Then you'll never hear from me again.

For the rest of you, Caveat Umptor. What I've stated here is based on my experience with Registerfly.com and nothing else. Whether you choose to believe them or not, that's up to you. Just look at the Better Business Bureau on them and make your own decisions.

If it was my company, I'd start fixing things and spend less time in the forums trying to save face and splattering people's personal information around.

I am and have been disgruntled for long enough that I have every right to share my experiences with this company... that's the beauty of free speach and the internet. By the way, I have no other websites like Registerflies.com. Of all the companies I deal with on a regular basis, the worst of all is Registerfly. So much that I'd actually take the time to develop a site like Regsiterflies.

Thank you all for listening. I really dont' have much else to say.

Stan Marsh

03-04-2006, 02:07 PM

RegisterFlies >> what about the reasons WHY RegFly has posted your information? Perhaps there was damn good reason for them to do this?

Registerflies

03-04-2006, 03:10 PM

Stan,

Hmm, maybe you should give me this reason. Why would any company break their own privacy policy? Your reasoning may be much better than I can think of.

It's a business my friend. I'm am an individual with a bunch of domain names. If you think that them posting personal information from users accounts is ethical practice even while violating their own terms of privacy, then I guess you are entitled to your opinion.

Thanks for your comment though.. whatever it's supposed to mean.

Stan Marsh

03-05-2006, 01:51 AM

ChrisBowd

03-05-2006, 08:11 AM

I use RegiserFly a lot and have never had problems transferring domains in or out (yet!) although as I write this I am transferring all my domains from RF to GoDaddy simply for cost reasons:-)

If a representative of RF posts a client's personal data on the internet it probably puts RF in breach of the client's fourth amendment rights and, depending on the context, could even be defamation.

The problem is you are setting yourself up to be knocked down. I took a quick look at the www.registerflies.com site and it seems to run pretty close to a personal vendetta site. If you run a site openly criticizing RF then you probably ought to expect they will throw criticism back at you. I am not defending them and obviously you are frustrated and probably rightly angry at them. If you lost anything less than $1k I would (as an attorney friend of mine once advised me) "walk and don't look back".

Festus2005

03-05-2006, 03:10 PM

Registerflies >> what I mean is that IF (one strong IF. I don't know the other side of the story, therefore am making a presumption) you have violated their TOS or whatever other policies, they feel like they aren't bound by their privacy policy anymore...

Repeat - this is a presumption only. Infact, I would like to hear other side of the story.

So Stan, are you saying that is Registerfly's policy to post public information about people if they "feel" the person violates their TOS? Is that part of their TOS or just another failure to have a clue among the dozen other clues they are lacking?

Registerflies

03-05-2006, 05:04 PM

Stan, in response to your comment.

I have in no way violated thier terms of service. It's they who are in continuous violation of their own terms of service. I'm an individual stan that has domain names with them. That's all! I don't want any issues or problems, I just want them to start doing what they said they would do over two years ago. Had they made an effort to do what's right and not wasted my time because of their internal issues, this post of mine and the site would have never come about.

On the other side, there needs to be a place where people can post their opinions and problems. If you search the internet, you'll find they are overwhelming. Lot's of people have been wronged by Registerfly and even more an dissatisfied with their customer service. What are they to do?

This is getting some attention now. I've had up to 200 users at one time on Registerflies.com and now they are moving toward some changes. It's too bad it's taken the voice of the community and a website to force their hand.

As ChrisBowd said about them taking my personal information and posting it here in a public forum... Well that's as low as you can go. I mentioned Paul V. because that's what he goes by in his signature in other forums. I could have very easily posted his full name and address and everthing else but I'm not about to make this a personal attack. It's not that at all.

The bottom line is Registerfly needs to do something about the problems they are having. Either fix them, sell the company, or whatever they wish. They aren't my problem, I'm just sick of the crappy customer service and multiple charges that happen all the time. Pick up the phone for yourself and try to call this company.

Also, while many of you have domains with them, I've spent upwards of $3,000 with them. All I'm looking for is peace of mind that my names and information is safe and when I go to renew my names the process goes smoothly. It's funny, I don't have to call or complain about Godaddy, Fabulous, Namecheap, GoodLuck Domains, Enom and others. The only problems I've had since I've been involved in the domain name business and hosting is that of Registerfly. They obviously aren't doing anything about it, so it's time that someone does.

Now, if you take a look on forums spread accross the internet, you'll see Regfly running around trying to fix issues and smooth over problems that are being said in public forums. While that's nice that they have someone out there doing that, I think their time would be better spent taking care of their business so there aren't threads like this.

Sure, every company has problems. Every company has to grow and change and there's a lot to be learned. However, the problems with Registerfly and customer support are huge. I'll say once again that I've called and literally have had one of their employees crying over the phone because she was the only one there for one, and every call she was receiving were from people who have problems that Registerfly isn't handling accordingly.

I don't know of any registrar with as many unfinished and unsettled complaints out there on the internet as Registerfly.com. That's no BS. It's not because we have nothing to do, it's because there are some serious issues. Meanwhile, Regfly is on the forums working hard to cover up and fix issues when the source of the problem is being ignored. What else can I say.

I truly don't have the time or desire to keep going on this. It's negative in a big way. However, there are going to be positives that come out of it. I'd much rather leave my domains where they are at and not have to unlock and request transfers and all that crap. It's easier that way. ..... However, your information, just like my information, is not safe with this company and they themselves proved that right in this forum.

Moving on, they are aware of the site. They have an attorney on this from what I uderstand and they will try to shut the site down. Don't you see what's happening... instead of fixing the problem and addressing the issue, they'd much rather go after the voice of the community.

Registefly, fix what's broken and then you don't have to worry about the reputation of your company. Do the right thing, listen to your customers and then act on it. That's a pretty simple solution to a big problem, now isn't it?

Ok, if I couldn't type 110+ words a minute, I'd be worn out and this would have taking too much of my time. I will however, respond to any comments.

Go Regsiterfly... Go!

carlitosway

03-05-2006, 05:14 PM

Festus2005

03-05-2006, 05:50 PM

So they posted your name? Big deal a whois lookup shows it. This is not personal info.

if you read the response they gave other alias names you go by so who is de shady one here dude. Your credibiity seems suspect if you do not disclose your name man. You are like the three million other low lifes in the internet world. You like to hide behind phony names and blast companies.

Why would you give a rats behind on their customer service? if you are not happy a-wipe just leave. It seems you got a major beef with them.

Hope they leave yo *** penniless when the lawya man comes yo way

It doesn't matter where his information is or what he chooses to do with it, the fact is:

Any information gathered from this site is held in the strictest confidence and are not shared with ANY outside parties or interest.

Plain and simple, no ifs, ands, or buts.

You can jump up and down and name call all you want... if what he says it true, they violated their privacy policy.

Since none of their agreements prohibit anyone from creating a website voicing their experience and opinions about Registerfly, nor does it prohibit creating a website allowing other's to share their experience and opinions about Registerfly, their isn't any contracts or agreements being broken. There certainly isn't anything illegal about voicing your opinions and experiences about a corporation.

I suggest Registerfly just ignore the site and live with it, otherwise they could be asking for more trouble if other people start mirroring the site or creating websites of their own in retaliation to lawyers getting involved. ;)

carlitosway

03-05-2006, 06:07 PM

man, if the name is in whois it is PUBLIC info. Registerfly or anyone can show it. or say it This is what whois is for.

[Mod edit: whois and other details snipped because while they are public info, there's no need for them to be in this thread. They are available at whois.sc/registerflies.com (http://www.whois.sc/registerflies.com).]

people can speak their mind, if you gonna have the melons to speak yo mind you better be ready to put it out. they just said his name and through public whois it shows the same info

Festus2005

03-05-2006, 06:14 PM

man, if the name is in whois it is PUBLIC info. Registerfly or anyone can show it. or say it

You couldn't be more wrong! Registerfly made an agreement with him not to do this. If you make an agreement, you are bound by it.

Of course you can do it if it is a matter of public record because you did not make an agreement with him!

If they share any information concerning ANYTHING they gathered about him with a law firm, that even violates their agreement... because they agreed not to do it!

carlitosway

03-05-2006, 06:20 PM

festus you may have to take another hit from your bong dude. Public info is publlic info period. take a domain name steal some stuff wth it and see if your registrar will not disclose your info to the fbi or government. And how you do not know they violated their agreement? Are you a lawyer?

If the big man

Billing contact:
MoveNames.com
Justin Kulhawi*k
PO Box 4013
Copley, OH 44321 US
Phone: +1.3303529503

expected to hide behind what is very false info they should of figured out anyone can find out who he is. If a company is going to sue they can get this same info that I just did in 2 minutes.

Dave Zan

03-05-2006, 06:28 PM

I've made a screenshot of this.

Are you comfy enough to post this? Scratch out the vital details, just wanna
know what site you got this from.

If not, no prob.

Festus2005

03-05-2006, 06:37 PM

And how you do not know they violated their agreement?

Because I can read. :rolleyes:

It clearly states what their intent is. This is to not to disclose ANY information to ANY outside parties or interest.

If this was not their intent, they should have made exceptions in their agreement. Too bad they didn't have enough sense to do that.

carlitosway

03-05-2006, 06:43 PM

Because I can read. :rolleyes:

It clearly states what their intent is. This is to not to disclose ANY information to ANY outside parties or interest.

If this was not their intent, they should have made exceptions in their agreement. Too bad they didn't have enough sense to do that.

Yo einstein

you may need to go to remedial reading classes

d. Privacy Policy: Disclosure and Use of Registration Information. You agree and acknowledge that Registerfly.com will make available domain name registration information you provide or that we otherwise maintain to ICANN, to the registry administrator(s), and to other third parties as ICANN and applicable laws may require or permit. You further agree and acknowledge that Registerfly.com may make publicly available, or directly available to third party vendors, some, or all, of the domain name registration information you provide, for purposes of inspection (such as through our "whois" service) or for targeted marketing and other purposes as required or permitted by ICANN and applicable laws.

Additionally, you acknowledge that ICANN may establish guidelines, limits and/or requirements that relate to the amount and type of information that Registerfly.com may or must make available to the public or to private entities, and the manner in which such information is made available.

You hereby consent to any and all such disclosures and use of, and guidelines, limits and restrictions on disclosure or use of, information provided by you in connection with the registration of a domain name (including any updates to such information), whether during or after the term of your registration of the domain name. You hereby irrevocably waive any and all claims and causes of action you may have arising from such disclosure or use of your domain name registration and other information by Registerfly.com.

Registerflies

03-05-2006, 06:48 PM

To address Carlitosway,..

No one is trying to hide anything. Did I ever say that? This whole thing isn't about hiding information, it's about owning domain names and having a company do what they say. Now disclosing information for FBI reasons for something illegal, I agree. But you're shooting your mouth off about something that is not even the issue. The issue is with service from a company that fails to take care of business. Obviously you haven't looked into it. Either that or you are just another one of regsiterfly's names they have on the forums. Check out their reputation with the Better Business Bureau and look at the failures to disclose and unanswered complaints. Then THINK. Then you can do a search on the internet and find that I'm not the only one that has had or is having problems.

Actually, by the way this response came in, I don't know that it's any use responding. You sound unreasonable. But thanks for your opinion anyway!

Festus2005

03-05-2006, 06:51 PM

1. That has nothing to do with disclosing identies of someone in public forums "einstein".

2. You have just shown how screwed up they are by them posting one thing on one page and then flip-flopping on another. Thanks for pointing that out. :rofl:

carlitosway

03-05-2006, 06:55 PM

Registerflies

03-05-2006, 06:56 PM

Yo einstein

you may need to go to remedial reading classes

d. Privacy Policy: Disclosure and Use of Registration Information. You agree and acknowledge that Registerfly.com will make available domain name registration information you provide or that we otherwise maintain to ICANN, to the registry administrator(s), and to other third parties as ICANN and applicable laws may require or permit. You further agree and acknowledge that Registerfly.com may make publicly available, or directly available to third party vendors, some, or all, of the domain name registration information you provide, for purposes of inspection (such as through our "whois" service) or for targeted marketing and other purposes as required or permitted by ICANN and applicable laws.

Additionally, you acknowledge that ICANN may establish guidelines, limits and/or requirements that relate to the amount and type of information that Registerfly.com may or must make available to the public or to private entities, and the manner in which such information is made available.

You hereby consent to any and all such disclosures and use of, and guidelines, limits and restrictions on disclosure or use of, information provided by you in connection with the registration of a domain name (including any updates to such information), whether during or after the term of your registration of the domain name. You hereby irrevocably waive any and all claims and causes of action you may have arising from such disclosure or use of your domain name registration and other information by Registerfly.com.

Yo Carlito. If you think for one moment that a company you register with... An officer or an employee of the company can take information from your account and post it in the forums, you're wrong. If you think it's ok for a company to do that... wrong again.

Now, why don't you show a little respect and research the company you are protecting.

Everyone has a right to privacy. Why don't you and registerfly respect the rights of others as others do their best to respect your rights.