Has anyone had any experiences, bad or good about this one?

Is there any other alternatives offering comparable $9.95 or less ?

Thanks

Yes there are (and have a better reputation for customer support + features).

http://www.jaguarpc.com
http://www.unitedtec.net
http://www.hostmatters.com
http://www.hostrocket.com

etc.

hostrocket looks good... !!
anything else?

All alabanza hosts offer PHP hosting. There is a HUGE list of Alabanza hosts posted somewhere on this forum - just do a search.

phpwebhosting has a GREAT support.
They respond within 24 hours.

Originally posted by successful
There is a HUGE list of Alabanza hosts posted somewhere on this forum - just do a search.

This is a list of all hosts that have registered here. Most (if not all) of the hosts listed probably support php, and although this list won't tell you that, it might help you find something you like regardless.

http://www.webhostingtalk.com/showthread.php?threadid=3053

Also check the Advertsing Forum (http://www.webhostingtalk.com/forumdisplay.php?forumid=4) for special deals from hosts.

BC Wrote:

>Yes there are (and have a better reputation for customer >support + features).

(I submit the following respectfully...)

I am sorry if you feel we have a bad reputation for customer support. However if you have any doubt, send a message through our homepage and am I 100% sure it will be answered in 12 hours (usually much quicker). There is no way to easily test the "interior" technical support response time for customers but I assure you that we work very hard to keep our customers happy.

About 6 months ago we had some problems with customer support but they are cleared up now. Even then I believe we did everything in our power to make customers happy. We had many customer who were credited for free hosting when we felt we did not meat the goals we set for ourselves.

We do everything we can to keep our customers happy. We are consumers too and know what it is like to get bad service/products. We are a small company and EVERYONE here knows that the customer comes first.

And again, I say that if you or anyone else feels that we have not lived up to your expectation, email me and I will make sure that the situation is fixed, refunded, etc.

Again, with respect,

Karen
Sales Department
phpwebhosting.com

I have been with phpwebhosting.com for a while since early 2000, and yes I went through their crisis in august when no response is coming from the support people.

However these days their support is pretty good so far.

They offer multiple domain to point to the same account for free (to have an alias for my site).

I am just looking around to see what other ppl think about this host.

The main reason I use phpwebhosting is because it is cheap. However I haven't been too much disappointed by it. So far it's ok.

Oh I was once cut off by them because they think I was using too much bandwidth.... that just shows that their promise is actually not very true... meaning:

'unmetered' BUT don't use more than XXX MB...

so.... I guess IT IS METERED after all...

Note: I am posting this as a public follow-up for two
reasons. First, it is in a public forum and we care about what people think about us. I think that misunderstandings like this are how people start to get bad impressions of a host sometimes. As most of you know, word of mouth is the most important way to build a business - but it works both for good and bad. I want to make sure that this matter is cleared up in public.

Second, though I hope that jh will post a clarifiation, I do not want to privatly mail to ask for one because I am afraid that it would result in a post along the lines of "phpwebhosting wanted me to post to say that ... " which (at least to a cynic like me) would sound like we put some kind of pressure/incentive on the client to do so.

Originally posted by jh

Oh I was once cut off by them because they think I was using too much bandwidth....

(this is a cut-and-paste paraphrase from one of our technical people who would have actually handled any bandwidth problem - I am a billing/admin/very light tech support :) person who does not handle these situations)

The only time anyone is ever "cut-off" is when they have warez/illegal files/etc. and our sign-up page clearly indicates that this will happen.

Other than warez, I can think of about five times in the past year when we have ended our relationship with a customer over bandwidth but they were all very friendly cases where we simply told the customer that we could not host them anymore due to their bandwidth usage.

In all those cases we kept the customer on until they found a new host, never charged them extra, never throttled their site, and most importantly never shut them off. I believe they all left very happy with the service they had received. In most of the cases we advised them they'd be better off with a dedicated server - which we do not sell - we aren't just trying to move customers up to a more expensive product.

Regarding the account you asked about, here is what I found. First bandwidth is not a problem at all on this account. Ask the customer to look at his webalizer logs and he'll see his usage is pretty much the same each month.

I checked his request history and only found two things that might possible make them think we "cut them off". First, there is a request about ftp timing out too soon. This has nothing to do with bandwidth, only the time in which an ftp client can sit idle before the connection is closed. We upped the idle time for his account. Still maybe the customer thought that the ftp was closing because of bandwidth (???)

The other is a record showing a billing change. But it does not show that the account was suspended or cancelled at anytime. Even if it was suspended, the customer would have gotten several warning emails first.




Jh, if you have any questions email me or enter a request in the control panel.

Let me also add that regarding "un-metered" I believe that our homepage states our policy in a clear manner. The only time a customer's bandwidth is watched is when we notice a big spike or a steadly increasing trend. But this is necassary to ensure smooth operation and low prices for all our customers.

I hope I have cleared up any confusion. Have a good day all.

Karen
phpwebhosting.com Billing/Sales

[Edited by phpwebhosting.com on 01-08-2001 at 01:33 PM]

Originally posted by phpwebhosting.com
I checked his request history and only found two things that might possible make them think we "cut them off". First, there is a request about ftp timing out too soon. This has nothing to do with bandwidth, only the time in which an ftp client can sit idle before the connection is closed. We upped the idle time for his account. Still maybe the customer thought that the ftp was closing because of bandwidth (???)

The other is a record showing a billing change. But it does not show that the account was suspended or cancelled at anytime. Even if it was suspended, the customer would have gotten several warning emails first.
[/B]

First of all, let me clear it up again, I am not saying that phpwebhosting is not good. I am in fact have been happy so far.

However, I feel a bit insulted when you say that I call FTP timeout as "being cut off due to bandwidth". This FTP deal has just happened recently and yes as soon as I complained to phpwebhosting, they immediately fixed it for me.

This has nothing to do with account billing either. As soon as I told them my new details they updated it no problem.

What I am referring to "cut off due to bandwidth usage" was way back, I still have the email notifying me that my account has been disabled. Here's the quote:

14/05/00
Your account at phpwebhosting.com has been temporarily suspended.
We have noticed a large number of
multi-megabyte file downloads from your domain.

I then explained to them that it was *my* own transfer and has nothing to do with providing warez or files download for anyone.

Not soon after they reactivated my account again, so there's no problem there.

What I am trying to say is that they cut me off before warning me. However I think this might be a good thing for me just imagine if someone else is giving lots of warez download and not getting cut off, the rest will suffer.

So in short, I am not unhappy with phpwebhosting. I hope this clears it up for everybody (including phpwebhosting.com) :) I believe that they are trying their best to provide the best customer support they can give, and I think they are doing a good job on it.

Peace

[Edited by jh on 01-08-2001 at 08:10 PM]