Hi All,

I'm one of the DIY client. I am facing problems with them since mid Aug.

1) File manager doesn't seem to work on some of the hsphere account. Now, the file manager is still not working. The disk space show in the Hsphere account is zero(0).

2) In mid August, reset the password is not been incorporated into the accounts. I can't access the account with FTP even though I change the password last time. It has been solve now but the thing is that it has make me having a hard time for the past few weeks.

3) I suspect the transfer traffic in Hsphere in not been recorded correctly. This is because I have suspended one of the highest traffic for one domain. But whe I run the report for traffic for today, it show that it is the highest trafic among all the domains. But, I been told by Simon that the traffic has been record correctly. But, I'm not satisfy with that answer. Now my reseller traffic has exceed the limit and I have to bare the cost for the traffic that I never used. The traffic is abnormal and untrue because I never exceed my reseller traffic true usage since I join DIY. Simon, I would appreciate if you can clear this up for me? I really in the dilemma now. The traffic show in my reseller account for some 3 domains are really ridiculous. This is because I already suspended the accounts for the past few days but the traffic still show there is high traffic on this 3 different accounts. :bawling: P/S: Simon, I really need your help to look into my account.

4) In August, all my clients website who use Microsoft Acesss DSN database also cannot be accessible. This is because the all the DNS Name were changed. I have told them that there is a change. But, someone told me that the server never change the thing and keep accuse me that I make the changes. Now, I finally know why. This is because the new owner change to another server. The DNS Name is set a bit different from Simon former own server. All my clients domain that use asp which pull from ODBC databse are not working. I have been force to change the DSN one by one.

I have ask them a rebate/ refund but they are ignore my request after all the hard time I have go through. Now, they wanna me to bare the cost by sudden increase on my reseller traffic.

This is really the 2nd worse nightmare that happen to me. I was a fugitive earlier and now, I'm going to be one already.

I can no longer tolerate anymore. Simon, please help me to track on my reseller traffic. I do not wish to pay them for the traffic that I never use.

Thank you.

1) File manager doesn't seem to work on some of the hsphere account. Now, the file manager is still not working. The disk space show in the Hsphere account is zero(0).
- Fixed now.

2) In mid August, reset the password is not been incorporated into the accounts. I can't access the account with FTP even though I change the password last time. It has been solve now but the thing is that it has make me having a hard time for the past few weeks.
- Fixed for the past few days.

jerrica, have you tried emailing Simon? Try s.orourke @ eirca.net

Thank for providing me with Simon's email account. I have now sent him an email so that he could rectify my problem on the transfer traffic usage.

Hey Jerrica,

I'm having the same problem with transfer traffic. The traffic all looks to be coming from email. One of my clients has 8 GB of email in the last four days. I belive there is an open relay or some component open on the server allowwing a spammer to use up the bandwidth.

I've tried calling them and leaving trouble tickets but have gotten no response. Did you find out what was causing your increase in traffic?

Hi,

I truly believe that someone is using the DIY outgoing mail server to send spam. But, the current DIY is not acting on it. They have pass all the tfrasfer traffic usage cost to us which is not fair. They are suppose to have a secure and solid server. The heavy transfer traffic is coming from the email. I already sent them the ticket.

I told them that I already suspense a domain account but yet I still get heavy transfer traffic from that account. I need them to rectify my problem. Hopefully, they will reply to me soonest possible and do not give me excuse any more. This is because I have the evidence on the Hspehere.

Spammers, spammers, yes. I believe 100%. It is cause by the current DIY server which no longer have a solid and secure mail server.

My main reseller account has dissappear. All my clients domains under the service account name no longer function. All vanish now. Ticket just sent. Hope they take this matter seriously.

My main reseller account does not dissappear. It is my service domain account dissappear. Simon, need your help urgently. Thanks.

Hi,

I only delete one of the domain under main user account which is no longer needed. I did not delete the main user account.

Help, will the main account vanish because I delete one of the domain under the main account?

Please help me, they ask me to reinstate myself. I have so many important emails trap in the main account. I'm really in dilemma.

How can this happen to me. I did not delete the main account. I only delete one of the domain in my main account. Because of delete one of the domain in my account, my main account now has been deleted.

I only deleted one domain. It shouldn't delete the main user account. Am I right? Please help me to explain this. I already sent trouble ticket to them.

I'm not certain if they understand. Delete one domain is not equals to delete the user account, right?

The traffic transfer now fix. The transfer traffic is back to normal which is 3.8GB instead of 20GB aboved. But, they did not credit back the amount on the billing where they previously charge me exceed the transfer traffic.

Simon, please help me to ask them to reinstate my main account. I need back all my important emails. All my email attachments are trap in there and I do not have any copy. Without them, I cannot proceed with all the programming. FYI, I use IMAP. So I don't have even a copy on my harddisk. Help me.....how can i do all the programing without all the clients email with me now? Help me, please..

If I reinstate myself, all earlier emails will gone. I need back all my emails in my main accounts together with all the domains and subdomains under that main accounts. They are the one who delete my main user account . I did not. I swear. I only delete one domain under the main user account. Help me, please, simon. Please help me to look into this matter.


P/s: Is there any other DIY client who are facing the similiar problems with me?

Hi jerrica,

Our corporate site has been down for four days. We submitted 2 tickets and they told us it isn't giving them any errors. They said that they may have to move the site to another server, but they haven't done it yet.

Good luck to you. I hope they help you get your Service Domain back soon.

b2b3

Hi

I also have H-sphere as well as Cpanel a/c with DIY. I actually opened these a/cs with Simon under Eirca.

Still not sure now what the status is, as no one has bothered to send me an email as to who owns what and from when.

However when I called the new tel no on DIY support site, I was told H-sphere and Plesk is taken over by a new company (name unknown or I might have missed) and thru H-sphere ticket system they will answer and they did indeed to few of my queries.

Cpanel a/c is still with Eirca and I was told to go to Simon.

Anyway at least Hsphere a/c someone is answering my tickets.

Coming back to the problem two of you are having. (Just a wild shot I may be wrong) has it got anything to do with new IPs ? I think after the transfer from Eirca to the new company I think the main service domain IPs have changed. One needs to adjust those ips to the private nameservers.

Hope your sites are smoothly running by the time i post this.

To be frank I really am glad to see fellow DIY as I thought I am all alone and only I have problems.

Does any of you have Cpanel a/c? Any idea who is giving the support.

Regards

Hi cybernet,

The new owners sent out an email a couple of weeks ago, advising everyone to change their names servers at their registrar. We changed ours at that time.

Simon told me the other day, that he thought the reason our site was down was due to some sort of language problem. I'm not sure I understand that.

Funny, as I am writing this post, our site just came back up! But, I am not getting my hopes up since it has been up & down continuously for four days. It is usually only up for a combined total of about 1 hr. per day.

We use H-Sphere for our CP.

b2b3

They have yet to reply my trouble ticket on the deleted main account which I submited today. I do not know if they can at least restore back the emails account and the domains under the main account for me or not. :bawling: Any chance they can restore from me? I already recreated the user account as they requested but how about all my domains and email accounts? Where r there? Do you all think i can have my emails and domains restored backup from them? :bawling:

I do not have cpanel account with DIY before.

Hi jerrica,

Believe me, I feel your pain! I am so sorry for what you are going through. Our site is completely down again. It went up for about an hour and has failed again. We cannot even access our CP!

This is getting a lot worse than I ever thought it would. :(

I wish Simon was around. He doesn't seem to be available the last 4 days. We need his help badly!

If we do reach him somehow, I will let him know about you jerrica. Don't start worrying about your stuff just yet. It might still be on their server somewhere. Maybe just not available for you to access directly.

Good luck jerrica! As I said, I will keep trying to reach Simon.

Regards,
b2b3

cybernet,

From what I understand, after having spoken with Simon on a couple of occasions, EIRCA and therefore Simon, still have control of the cPanel accounts. Don't take my word 100% though, as the closest I get to been involved with EIRCA is been a customer, just like you.

My best advice to you regarding your cPanel account, is, if you are having any issues, send in a support ticket via the EIRCA site. https://secure.eirca.net/support.php

For the useful link of EIRCA support. All along as a client I was advised to use DIY Support site. Even the answering service to toll free no tell us to go to diys upport site.

Anyways I have posted my ticket on this EIRCA support site. And now I wait ....... and wait....

:-(

Be aware, cybernet, if EIRCA still do have hold of cPanel accounts, EIRCA support is for use for cPanel only, and not the other control panels.

I would make 100% sure that EIRCA are the owners of the cPanel accounts before asking them for support.

Right now I need support for Cpanel only.

Plus upon enquiry on DIY new tel no, I was told on Cpanel is still owned by Eirca-Simon

Hi,

They finally reply my trouble ticket. They said the mail is irretrievable, all backup is lost when the time I select the domain in the search listing and hit the delete key from the reseller control panel. I was not aware that delete a domain in the reseller hshpere will delete all the domain and subdomain, email accounts including backup under that user account.

I'm really in big trouble. I use imap. Now, all my clients emails to me all lost. :bawling:

How long ago did you press the delete button?

If they backup the mail server then perhaps you have a chance...otherwise its gone.....I hate IMAP for this reason.

Hi,

FYI, I sent them a trouble ticket the second I noticed the user account was dissappear from the reseller Hsphere domain listing. They take two days to reply my trouble ticket. If they act upon immediately, I'm sure they still able to get all my accounts somehow in their personal admin task backup.

I'm totally dissapointed. They never give me the refund/ rebate for what had and is happening to me earlier and now. In order to make sure that they don't delete my reseller account, I have decided to make the half month payment.

I'm having problems achiving domains for some user accounts in win-01. It stops when it comes to 24%-70%. It is really annoying.

And I'm also having problems accessing my webmail. It has becoming worst. I really can't find a solid reason to stay with them. I used to think of staying with the current DIY, but it just doesn't work out as I expect. I never thought of leaving DIY even though Simon is no longer the DIY owner. This is because I believe in faith on the company and the new team. But, I think I was wrong. But, I did give a chance to them. The problems are so serious and is still happening. My patience has end on 1st, Oct if I'm not mistaken. I will terminate my account with them once I successfully migrate all my accounts to the new provider. I have paid the half month subscription until 15 of Oct even though they never give me rebate. Hope that they will not suspend my reseller account while I'm doing the migration process now.

I just logged in to DIY Hsphere to open a ticket. When I clicked on open a ticket and came a page which had one line that said

Our support area is located here http://www.myserennet.co.uk/content/request_call_back.asp
and the page above that opened said in bold letters

Enter your details below and a member of our team will contact you as soon as possible.

PLEASE NOTE: We do not support DIY Hosting Customers. There is a fault with their website which is directing people to us.


What is going on? Anybody has any idea or the concerned people in charge care to explain?

This is shocking.

Hi cybernet,

There has been a total lack of integrity shown by the former and current owners of DIY. The DIY problems are both systemic and also a case of apathy directed at customers. Search through all the threads here (and I'm sure elsewhere as well) and see the heartaches this company (both past and present) have caused people over a number of months. In the end you would be better off finding another host.

jerrica, you see "Yash-JH" who replyed to this thread, well meet your new provider.

www.JodoHost.com are taking alot of the DIY refugees because of the new owners complete amateur approach to taking over DIY. I suggest you look into getting an account at JodoHost, alot of people will recommend them too you. Just read through all the DIY threads, and especially the one where it came out that they are under new ownership.

-Scott

Hi,

I need help from Simon urgently, DIY told me earlier that they would delete my account on 14 Oct 2005 if I don't make payment. So I make another partial payment of 7.99 on 13 Oct 2005. But today I found out they terminated my account.

I did not make full payment because I do not want to host with them for a month.


Anybody can help me to contact Simon, please help...... Thanks.

I'm middle of transfering all my clients to Hodohost for the couple of weeks. :bawling:

I can longer access my control panel. I can't contact them. What can I do. Can someone contact DIY for me, please. I'm helpless. All my clients accounts are suspended. HELP.

I'd recommend you pay the entire month even if you plan to use 2 weeks. I doubt there are many hosts that will accept partial payment for a month. After paying the remaining amount, just shoot off an email, ticket and phone call to them. Someone should respond.

Also, we are JodoHost, not hodohost ;)

Originally posted by cybernet
I just logged in to DIY Hsphere to open a ticket. When I clicked on open a ticket and came a page which had one line that said

Our support area is located here http://www.myserennet.co.uk/content/request_call_back.asp
and the page above that opened said in bold letters

Enter your details below and a member of our team will contact you as soon as possible.

PLEASE NOTE: We do not support DIY Hosting Customers. There is a fault with their website which is directing people to us.


What is going on? Anybody has any idea or the concerned people in charge care to explain?

This is shocking.

Cybernet,

There was a bug in a script called the "Helpdesk Redirector" which allowed for the above mentioned behavior. I *believe* it's been fixed by the developer - but I'm not sure.

Originally posted by Yash-JH
Someone should respond.

*should* being the operative word here.

There was a bug in a script called the "Helpdesk Redirector" which allowed for the above mentioned behavior. I *believe* it's been fixed by the developer - but I'm not sure.

Correct, there was a bug with the helpdesk selector which exposed itself once hosts upgraded hsphere to the latest version. The result is that the last redirect entered by anyone on the system took effect system wide. A bug fix release was issued within a few hours and applying the upgrade is a 2 min task. This issue should be resolved on all clusters now...

Hi all,

I had make the partial payment of 7.99 on 13 Oct 2005. DIY suspended my account on 14 Oct 2005. They have not even debited my account for a sum of money which they have charged me in the billing statement said I exceeded the bandwidth in August. In September, they did not charge me for the exceeded bandwidth because they admit they are worng and it is their mistake so they did not charge me for the exceed traffic.

I would like to request for a refund that I make on 13 Oct 2005 amounting to 7.99 because DIY seem did not entertain my partial payment to them coz they suspended my account on 14 Oct 2005. If DID did not take the 7.99 as part of the payment. I would like to have the money refunded to me. Is that possible?

Thank you.


Note: JODOHOST (typo error earlier)

Originally posted by Scott.Mc
jerrica, you see "Yash-JH" who replyed to this thread, well meet your new provider.

www.JodoHost.com are taking alot of the DIY refugees because of the new owners complete amateur approach to taking over DIY. I suggest you look into getting an account at JodoHost, alot of people will recommend them too you. Just read through all the DIY threads, and especially the one where it came out that they are under new ownership.

-Scott 100% agree. I started shifting my Plesk client accounts to H-Sphere on Jodohost after I realized some months ago, after their flood, that DIY was taking a dive that seemed to be irrecoverable. I never actually received an email about the new owners and had to come here to find out about it when I started experiencing all kinds of little weird things - domains down, email not working, FTP (for some reason) not working. After (note *after*) I moved the domains I started getting emails telling me that I had gone over my alloted space for the *moved* domains back at DIY. This could simply have been a latent email, but it seems as fishy as everything else and of course the traffic numbers were way off anyway. I know my story isn't unique, and thankfully I keep a backup provider and smelled the chicanery coming at DIY, so I moved a while back and I'm able to laugh pathetically at the whole ordeal. What's sad, I guess, is that a lot of us didn't go around shopping for the cheapest deal - we purposely paid good money, much more than the budget providers, to DIY because it was supposed to be the home of fanatical support, and we got sold down the river. That's life in the rough and tumble world of internet hosting I guess.

On the flipside, despite multiple emails to accounting over several months I haven't actually been billed for some time or paid a bill (as I have none to pay and the online system doesn't work for me). Given the crappy treatment I and others have received from the new owners and the complete lack of response to multiple technical and accounting inquiries over several months, I may just strike a blow for DIY consumers everywhere here and leave things just the way they are. All but my service domain are gone from DIY, so what do I care?

I would like to add that DIY was great up until a few months ago, and I've been with Jodohost since then and they've been really great the entire time. They notify you during moves or problems (and there has been only one problem), they keep their status updated and they generally respond to technical queries quickly on their forum. Not to mention for the most part things work very well, I've only had one of their servers creep to a halt once and it popped right back up within minutes - that was months ago. Their phone number is all frazzled and unusable last time I tried to use it (support desk was down at the time), but that's my only complaint about support. Jodo seems to be one of the consensus best hosts. I hope things stay this way, and, as of yet, I have no reason to believe that they won't.

Yes I agree our phone numbers have had quality issues over the last few months. I have been very disappointed with it too. We have raised this issue alot of times with our Toll-free provider and they couldn't get it resolved. We are setting up a new call system which we are contracting from a LA based company. Initial testing has shown a very good improvement in quality and we hope to be able to induct that soon. Also allows us to streamline call management among operators hence improving overall response and efficiency

Also, our support desk is rarely down. But if you ever experience an issue reaching support via ticket, please use live chat. A large part of our support resources go into providing live chat support. We handle over 1500 chat sessions a month, many sessions lasting over 20 minutes each

Originally posted by Yash-JH
Yes I agree our phone numbers have had quality issues over the last few months. I have been very disappointed with it too. We have raised this issue alot of times with our Toll-free provider and they couldn't get it resolved. We are setting up a new call system which we are contracting from a LA based company. Initial testing has shown a very good improvement in quality and we hope to be able to induct that soon. Also allows us to streamline call management among operators hence improving overall response and efficiency

Also, our support desk is rarely down. But if you ever experience an issue reaching support via ticket, please use live chat. A large part of our support resources go into providing live chat support. We handle over 1500 chat sessions a month, many sessions lasting over 20 minutes each See what I mean? Yash on the spot.

Thanks, I appreciate the info. Apparently your desk was down for a minute or two and I had just caught it at the wrong time. I will use live support in the future should the desk be down. Also, good news on the phone, I hope it works out. I remain a satisfied customer.

Thanks!