We're looking into outsourcing support for our clients. After doing some research, these two companies look to be the best. Have you used them before? Please describe your experiences with them. If you're using another provider, please let me know their website and let me know what you think of them.

Thanks.

Hopefully the below given threads will help you :

http://www.webhostingtalk.com/showthread.php?s=&threadid=368622

and

http://www.webhostingtalk.com/showthread.php?s=&threadid=442779

You will find many such threads though :)

Have heard good things about Bobcares...But Helpspeed seems to be a new player......