Hi,
I would like to introduce you to rapidisupport.com, the new place to outscource your support too.

Rapidisupport.com is totally dedicated to providing your clients top notch support. All the techs we employ must have at leat two years experience in a helpdesk/support envorioment.

We pride ourselves on our response times and at the low prices we can offer our services at.

We are that confident that we offer a 30 money back.

Why not check out our website and recive a 10% discount on your monthly fees, since your browse WHT.

http://www.rapidisupport.com/

Hi,
I would like to introduce you to rapidisupport.com, the new place to outscource your support too.

Rapidisupport.com is totally dedicated to providing your clients top notch support. All the techs we employ must have at leat two years experience in a helpdesk/support envorioment.

We pride ourselves on our response times and at the low prices we can offer our services at.

We are that confident that we offer a 30 money back.

Why not check out our website and recive a 10% discount on your monthly fees, since your browse WHT.

http://www.rapidisupport.com/

nice prices!!

where are you guys located?

are you techs well trained for CPANEL/WHM ???

I may be interested in your services soon...

When did you start this business?
Do you offer per-ticket pricing, or just monthy charges?
Do you have any clients that can share their experiences with us yet?

Good concept, although you need someone to spell check your website. I found dozens of spelling/punctuation mistakes. Nothing looks worse in the ad_copy than spelling mistakes.

Hi,
Our techs are well trained in WHM and Cpanel. Sorry for the spelling mistakes but this is our draught website thats as we launched our services early.


We will have it sorted soon, including our online ordering system.

Thanks

Originally posted by rapidi
Hi,
Our techs are wel trained in WHM and Cpanel. Sorry for the spelling mistakes but this is our draught website thats as we launched our services early.


We will have it sorted soon, including our online ordering system.

Thanks

Hmm i spot a few spelling mistakes in this post itself lol. "Our techs are wel trained in WHM and Cpanel." // 1 error

"Sorry for the spelling mistakes but this is our draught" // lol draught w/e that means ok lol.

Just felt the need to point that out, and if you can barely spell what will the company's customers think with support tech's who can't speak? lol just my opinion.

Hi,
I do apologise for my mistakes. It's actually 02:36 over here. I'm trying to get this website and system up and running. Although we do have web designers and over 80 staff itake personal pride in each company I own.

My tech staff are used to staying up this late.

sorry

Thanks

Hi,
Thanks for you interest in our services.

1 & 3. rapidisupport.com was only launched a few weeks ago. The reason we launched was that people/webhosts had heard about our new service and where interested in hearing more about what we offered and our pricing. So unfortunatley we don't have a client who has been with us long enough to comment on our services.

2. We prefer to offer billing on a monthly bases, so that our client knows exactly how much they have to pay each month. If this is not sutiable we are happy to discuss custom needs at custom@rapidisupport.com

if you need to contact us please email info@rapidisupport.com or live chat to us via our website.

Thanks

The spelling mistakes are terribly annoying.

Hi,
Most of the spelling mistakes have now been fixed. If you do see anymore please do tell me or email me at ceo@rapidisupport.com

Thanks

Your navigation is out of whack too mate. :)

Try going from one of your plan details pages, to How It Works.

Cheers

Gary

HI,
Thanks again for pointing our mistakes out. We have corrected the links.
We are hoping to get the fully functional website up in a few weeks.

Thanks for your patience

You really should take your site down and start over. Assuming English is not your first language, you should get someone else to review your site and correct both spelling and grammer. Your service may be excellent, but your site in its current state does not instill confidence in the potential customer.

Also, perhaps due to grammer or translation, the plans are a little unclear....does 2 Dedicated Technical Support Agent mean 2 Agents? or is 2 just a plan identifier? and if 2 agents, does that mean 2 in total or 2 at all times?

Last, where is your support located? And if a customer chooses a toll-free number is that a U. S. number? If so, how do you have answering access?

I wish you the best, just encourage you to make a bit more professional introduction of your company.

Hi,
I say it again. The website that you are viewing is a draught website. The reason why we put it together was because we had quite a lot of interest in the service before we even launched, some poeple where becoming annoyed that they couldn't view the website. Our actual website is still being designed at the moment and I am hoping to have it up very very soon.

When it says two dedicated support agents. It means that you get two support techs who deal with your requests 24/7/365, they only look after your support issues.

We have offices in both the United Kingdom and Canada and Germany.

As for the toll free number, it is a toll free voicemail system. When a customer calls this number and leaves a message the techs are notified via pager or email.

I understand the website is shabby and has spelling mistakes and grammar mistakes, but it's only there for the moment to give you an idea of our services and prices.

If you do have any questions please email me ceo@rapidisupport.com

Thanks

Hi,
Thanks Samuel, but please leave the posting for rapidi to me.

Thanks

I ran across this post and I just thought you guys should know that these people to good work.

Although I have only been outsourcing both Linux and Windows support to Rapidi for just about a month now, they have been swift, and responsive. Someone is almost always avaliable and they really create a better hosting experience not only for your clients, but for you as well.

Thanks,

--JCA Justin

Originally posted by rapidi
Hi,
Thanks Samuel, but please leave the posting for rapidi to me.

Thanks

were you just talking to yourself there?

:D hehehe no Samuel is an employee of rapidi. I am the CEO. My name is Peter Cole.

Talking to myself -huh

Thanks

A few questions...

1) Can you use our Help Desk software we have already?...it's PerlDesk :)
2) Do your techs speak English well?...do they type it well?
3) How do I order?
4) How long will it take to get everything setup?
5) With the phone system, what's the call back time? Who pays the outgoing and incoming calls?

Thanks..

Originally posted by Incognito
You really should take your site down and start over. Assuming English is not your first language, you should get someone else to review your site and correct both spelling and grammer. Your service may be excellent, but your site in its current state does not instill confidence in the potential customer.

Also, perhaps due to grammer or translation, the plans are a little unclear....does 2 Dedicated Technical Support Agent mean 2 Agents? or is 2 just a plan identifier? and if 2 agents, does that mean 2 in total or 2 at all times?

Last, where is your support located? And if a customer chooses a toll-free number is that a U. S. number? If so, how do you have answering access?

I wish you the best, just encourage you to make a bit more professional introduction of your company.


It's a pet hate of mine to see people who correct others, being equally inept..

grammar is the correct spelling.. not grammer

It amazes me how some English speaking people, particularly programmers, can get the various unforgiving languages like Perl, php etc correct in syntax and spelling.. but not the language of communicating with other humans..

Another great one is 'alot' or 'allot' in place of 'a lot'..

I think that those people for whom English is not the first language, do a fine job here in communicating, better than a great number of those who speak English alone...



[delivered in good humour]
:D

Originally posted by samuelbrr
:D hehehe no Samuel is an employee of rapidi. I am the CEO. My name is Peter Cole.

Talking to myself -huh

Thanks


Peter, you DO have an identity crisis :) You may not have noticed but you are using the login/user name of your chatty employee, Samuel...

Good luck with your new business.. !!

Hi,
Ok questions first


1) Can you use our Help Desk software we have already?...it's PerlDesk
2) Do your techs speak English well?...do they type it well?
3) How do I order?
4) How long will it take to get everything setup?
5) With the phone system, what's the call back time? Who pays the outgoing and incoming calls?


1) Yes we can use your current helpdesk, no problem.
2) All our techs are qualified to HND (Higher National Diploma) so it's safe to assume that they can speak and type proper english. (Plus we use grammar and spelling correction technology on our main workstations, hehehe)
3) You may start the order process by emailing sales@rapidisupport.com
4) The phone system is a voicemail system that emails the techs when there is a message. The first 200 minutes are included in your service price then you will be charge $0.07 per minutes afterwards.

If you need anymore questions answered please email sales@rapidisupport.com

Now Next

Peter, you DO have an identity crisis You may not have noticed but you are using the login/user name of your chatty employee, Samuel...

Good luck with your new business.. !!


It seems we have a small cookie problem here in the office, that I keep getting logged in as Samuel. I will have to keep a close eye on that each time I visit.

Thanks Guys

Originally posted by rapidi
Although we do have web designers and over 80 staff itake personal pride in each company I own.

Originally posted by rapidi
It seems we have a small cookie problem here in the office, that I keep getting logged in as Samuel. I will have to keep a close eye on that each time I visit.

Perhaps one of your 80 staff members might give you their PC so you'll have one of your very own. It would help avoid the cookie problem. ;)

I don't know about you guys, but It's a little un-nerving to see two employees from the same company fighting over helping customers (the way it was done.. "but please leave the posting for rapidi to me.")

To me, that says you are an inferior individual and I don't want you talking about our company.

Much less the fact that it turned out to be rapidi's boss..

Hi,
I posted my original thread just to let you guys know about our service. If you need to discuss anything with us please email us at info@rapidisupport.com as this is not a rapidi forum.

Samuel is actually the CEO for Eshore Hosting, our sister company and I was simply stating that i would look after the posting for rapidi. It seems to me that whenever a new company posts in WHM far too many people are all to ready to criticise, which can put potential customers off as well as hurting our feelings hehehe.

If you need to discuss anything with us or want criticise our service/website/emplyees please email me direct at ceo@rapidisuport.com

Thank You
Peter Cole
Rapidisupport.com :)

No, I guess i'm just still confused by the multiple accounts thing..

I didn't mean any insult or criticism to you.

Thank you for the information Peter! :) I will be emailing you soon.. : )

helluva first impression there guys... :cool:

Thank you for the information Peter! I will be emailing you soon.. : )


MattS you may now sign up using our temp order form at http://www.rapidisupport.com/order.htm

Thanks

I hope we have the start of another credible support group as it can only benefit the industry as a whole.

However, I find what has taken place in this thread a bit disconcerting with an internal turf battle, a general difficulty in communicating questions and answers, posting under each others names, etc.

I guess the best course is to try to communicate directly via email and to sit back and see how their business and reputation develop.

I hope we have the start of another credible support group as it can only benefit the industry as a whole.

However, I find what has taken place in this thread a bit disconcerting with an internal turf battle, a general difficulty in communicating questions and answers, posting under each others names, etc.

I guess the best course is to try to communicate directly via email and to sit back and see how their business and reputation develop.


Hi,
Thanks for your comments. I am sorry about the confusion caused by the login of different accounts. There was a little cookies problem on our network, it has been resolved. Plus I am sorry if i can off a bit cheeky with Samuel, i didn't mean for it to sound like a turf battle Sorry Samuel.

Now hopefully we can get down to business. If anyone has any questions please do contact us at info@rapidisuport.com

Thanks

Hi,
Peter no problem, i know you wern't being nasty. I'll leave the posting to you.

Thanks

We are a company that offers 24 hour support services to hosting companies.
You can calculate online how much the service will cost you depending on the number of customers http://www.24x7livesupport.co.uk
We would like to get some feedback on the services, what you think about our service, pricing structure etc...

Originally posted by tony.messer
We are a company that offers 24 hour support services to hosting companies.
You can calculate online how much the service will cost you depending on the number of customers http://www.24x7livesupport.co.uk
We would like to get some feedback on the services, what you think about our service, pricing structure etc...

ughhh, that was out of the blue...

How about you start your own thread in the related offers and requests section, and you may get a better response. ;)

Hijacking threads is a big no-no. You'll get sent to bed without supper.