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View Full Version : Need help with getting email to work


djlightning
04-12-2002, 05:55 PM
I am setting up my first Plesk box from scratch and I am having some issues getting the email to send and recieve. I am assuming I dont have the dns records set right . My static ip is mapped to a internal ip too, dont know if that is giving me the problems or not. I am using ultradns to handle my dns for me. Just made things real sipmle that way. So here are my records and maybe someone can point out there error that I can find.

My records at UltraDns:
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Host Points To TTL
mail.universalunderground.com 216.199.40.116 86400
universalunderground.com 216.199.40.116 86400
www.universalunderground.com 216.199.40.116 86400
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NS (Nameserver)
Zone Delegation Nameserver TTL
universalunderground.com udns1.ultradns.net 86400
universalunderground.com udns2.ultradns.net 86400
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SOA (Start of Authority)
Serial Refresh Retry
2002041205 10800 3600
Expire Min Cache TTL
2592000 86400 86400
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MX (Mail Exchangers)
Host
universalunderground.com
Goes To Pref TTL
mail.universalunderground.com 10 86400
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My Server DNS Records are:

universalunderground. com. NS ns. universalunderground. com.

ns. universalunderground. com. A 192. 168. 1. 24

universalunderground. com. A 192. 168. 1. 24

mail. universalunderground. com. A 192. 168. 1. 24

ftp. universalunderground. com. CNAME universalunderground. com.

www. universalunderground. com. CNAME universalunderground. com.

mail. universalunderground. com. CNAME universalunderground. com.

universalunderground. com. MX 10 mail. universalunderground. com.

192. 168. 1. 24/24 PTR universalunderground. com
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And like I said before the router maps it to a internal ip
216.199.40.116 = 192.168.1.22

Little lost on this one.
Thanks in advance.

Tim Greer
04-12-2002, 06:20 PM
What problems with mail, are you having? SMTP, POP, Imap, all of them? What errors are you getting? Can you contact the server address for the SMTP or POP address you're having trouble with? I mean, does a ping to it respond? Also did you telnet into the correct ports (25, 110, etc.) for POP and/or SMTP (from your local system, if needed) to see if it gives you a HELO or anything?

djlightning
04-12-2002, 06:46 PM
Complety weird.......must have been a propagation issue. It seems to be working fine now.

djlightning
04-12-2002, 08:04 PM
I take that back....it is'nt working properly. I get absolutely no errors. I can send email with the server, but the receipent never gets it. I can send email to the server. But it never shows up in the pop box. As for the telnet, last time I tried that it said connection refused. But I dont have the telnet services enabled on the server...no need for it. This problem seems to be sparatic.
And yes I can ping the address mail.universalunderground.com .

Tim Greer
04-12-2002, 09:36 PM
You might be getting a connection refused error for telnet (as in it refusing to connect to the telnet service port, being 23), but you can use telnet to connect to other ports, for a variety of reasons. If you are able to send email without it bouncing and you are able to send email through the server and don't get any errors, then I wonder what the problem is, other than the fact that it's not getting to the user's inbox. Is that the only problem you're having, is that you can send emails, but the user you send it to, isn't getting it, or are there other problems? Anyway, is this a user@usersowndomain.com address issue/problem, or is it not sending emails to the user@yourserverdomain.com either? Does either work? Did you notice if the user's inbox (or email account file) is receiving them? Perhaps email is getting to them, but that POP isn't checking the correct folder or file? You mentioned propagation issues perhaps being at fault and if you moved the site recently, that could indeed be the issue, or just that it's an entirely different system for email (perhaps?) Also, if it did propagate, it's entirely possible that the address you use to send and/or receive email at, is still resolving (for you and others) to the old address their provider might have cached. If it pings to the new IP, then that's likely not it though. I'm just wondering what tests you might have done or not, is all.

PS: What I mean by the propagation issue, is that while you can ping the domain after propagation, and that's showing the new site, that the traffic/resolution for that domain for the SMTP or POP port, might not be propagated yet. I.e., you need to shut down and reopen the program, or possibly dial back online or reboot even. I know that sounds weird or unlikely, but I've seen it happen.