tgb1999
09-22-2005, 04:51 AM
Hi,thx for reading the post
when my customer ask me some the same questions
i always type them one again
i want to get together all knowledge and frequency questions to save my time
that is like a little kowledge-base
can you recommend a knowledge-base software to me?
thx :cool:
Jamie Harrop
09-22-2005, 04:56 AM
There are plenty at hotscripts.com
Take a look at http://www.hotscripts.com/PHP/Scripts_and_Programs/FAQ_and_Knowledgebase/index.html
yesserve
10-17-2005, 10:28 AM
If you don't mind paying for it, Kayako http://www.kayako.com is good.
http://support.kayako.net/index.php?_m=knowledgebase&_a=view
Eleven2 Hosting
10-17-2005, 11:26 AM
Kayako is very good. I actually just bought and installed their new support suite software and would have to say that I am very impressed.
This software even has a windows client that you as a staff member can use to run the helpdesk/FAQ admin area and is very useful.
WireNine
10-17-2005, 01:28 PM
Cerberus Helpdesk is good and you can try it out for FREE :)
empresasdehosting
10-17-2005, 04:05 PM
the new kayako v3 has a great knowledge-base system :)
bithost(NET)
10-17-2005, 09:44 PM
If you are looking for just knowledge base software (which Kayako and Cerberus are not, they are actually full helpdesks/support systems) I would recommend Helpexec, http://www.helpexec.com
Customizable, fully skinnable, awesome feature-set, works very nicely in all browsers, you can integrate it into your website easily, and if you have any questions they offer outstanding support. :)
:) Bailey
Mark_TVI
10-18-2005, 11:50 AM
Check out KnowledgeBuilder (http://www.activecampaign.com/kb/) from Active Campaign.
This is pure Knowledge base software and quite comprehensive...
yesserve
10-22-2005, 05:36 AM
If you want something simple and free as a start, you might want to take a look at FAQMasterFlex.
http://www.lethalpenguin.net/design/faqmasterflex.php
