I am wondering if anyone has any inside contacts at Registerfly.com ....

I have 14 domains registered through them and decided to sell 1 of them via their ESCROW service. The deal went fine and ironically it was an internal transfer.

I was paid INTO my registerfly account $1500.00

I am having a hell of a time to get anyone to now SEND me a check for the monies in my account!

Phone calls are NOT returned.- I have left a ton of messages.
Calling support results in OVER a 1hr wait...when someone does pickup, I am told I need to speak to sales and that they dont have phones (huh??) - email only...so I send
Emails (several per day were sent) - NOT returned.

I dont know what to do next..I mean I see the money and it's mine...but dont know who to turn to for help now. I tried calling ENOM (they resell ENOM services) and I was told TOO BAD SOO SAD - deal with Registerfly.

Any thoughts on what I can do??

Jeff

Unfortunately, with only 1 post on WHT you can't send PMs.

There's RegisterFly representative here: RegFly - usually very helpful. You can try to PM him after you'll reach 5 posts here.

BTW, welcome to WHT!

P.S. Sending several emails per DAY in a non-urgent matter like yours is simply annoying and I can understand why they were ignored.

Well I was not trying to be annoying - but I guess looking back, I averaged 2 emails per day about 10-12hrs apart.

I have tried different contacts and support tells me SALES does not have a phone. - HUH ? - That cant possibly be right.

I just dont want to get screwed out of my money. I am layed off at the moment and when I was approached to sell one of my domains, $1500 would sure come in handy.

Jeff

Have you tried to use their ticket system? They could be VERY slow to answer that (I remember having one ticket with their billing for 42 (yes, forty two) days and solved only with Pauls'/RegFly help here), but in any case you'll have some proof that they are (or should be) aware of the problem.

Anyway, good luck.

yea..I have had no luck. So today I tried once again to send an email to 'rapid' and see what happens...been over 5hrs and no reply....so I hope 'regfly' can help me.

I then sent a PM to 'regfly' and hope he is still here and can help.

I know its only been a few hours, but I am anxiously hoping to hear from him soon.

Uh ohh...this doesnt look good:
Regfly last posted on 09-08-2005 06:40 PM

-JDB :eek:

has this issue ever resolved?

As of 1700 on Oct 3rd 2005:

Registerfly states:

"We are confident the payment will go through so we will release the escrow. We are working on a closing statement for this. I expect to have it done this evening. "

..so this looks promising. But of course I have said that before.

I am very optimistic and hope (again) to post my update as soon as I have a check -or- my domain back.

JD

As of 1500 on October 4th 2005:

[2005-10-04] A payment is sent today. Once we get a confirmation we can update your trouble ticket

3rd Level Support Group
Advanced Client Support

-----

Of course I have been told this 3 times now...so I *hope* this time its for real.

-JD

Good luck to you lonebandit. I'm in a similar situation. I'm the seller of a domain, and my buyer used RegisterFly to escrow the transaction. Worst mistake we ever did. I've been waiting for my 'mailed' payment for 2 weeks now, it never arrives. I'm in Canada and the buyer is in Arizona.

I've viewed your posts on this forum and I have almost exactly the same problems, same replies from them, same everything.

My buyer and I are trying to call them, email them... it's always painfully slow and agonizing to get a hold of them, and when we do get a hold of them nothing gets settled. We're trying to get them to send a "2nd" payment now. If they don't, we're planning on coming down on them.

Best of luck on that 3rd (*gulp*) payment, I hope it arrives. If it doesn't, we must take action before they vanish or something. I can see it coming... business with this company is ridiculous...

Is anyone still interested in reading this thread?

Well if so, here is my latest update...

As of Wed Oct 5th 2005:

I was provided tracking information as a FedEx label was printed at 16:30 NYC time.

However, there was nothing given to FedEx to deliver to me.
So it for sure wont arrive today.

Once again, I hope that they simply didnt give the envelope to FedEx last night and that I am not getting another 'run around'.

..So the story continues.

-JD

I still have my fingers crossed, but they are getting sore. :eek:

good luck!

I received a check 10/7.
I contacted Registerfly's bank to verify funds.
I then deposited this check.

As long as it clears, this issue will be closed.

I will advise this group after the clearing process has finished.

-JD

It looks like you got lucky (hopefully).

They still have my $25 over a year now. At lest it's not $1500.

If this was only $25, I would have LONG written it off as a lesson learned. But as it was much more than that, I had to pursue it.

With all the trouble this company has supposedly caused people, I am surprised there has not been some sort of lawsuit of some kind. Some people are trying to put one together from what I have heard.

The biggest complaint seems to be domain related. Over charged or domains moved/shut down w/o correct permission.

One guy had his card charged 3x for 1 transaction and he was not able to get registerfly to fix this...so he disputed it with his bank and reversed the charges. This seems to be the 1 main thing that pi$$es off registerfly. Even if the customer is correct, they don't tolerate chargebacks.

He had his account frozen! ..and then ultimately lost his main domain.

That seems unethical to me (in the very least).

Of course this was all hearsay and I don't know both sides of the story....but enough people complain about this scenario that it has to make one wonder about Registerfly's business model.

Ironically after one of my several posts (detailing my troubles with Registerfly) I was approached and cautioned about the legalities of my post....In other words, I was told there could be legal action brought against me if my posts in any way caused Registerfly to lose business.

:eek:

I don't see how I could get sued for simply telling the truth (with all documents and correspondence recorded)...In fact, I left out alot of my entire story with this company...it was simply too much to detail here....and from reading all the other posts...simply too redundant.

This company could be an excellent registrar if they took *any* interest at all in their customer. Even large customers seem to still get the same treatment as the little guy. Humm.

As expensive as Register.com is (or netsol) - they always pick up the phone and return emails promptly. I have never been told that the sales dept at either of these companies does 'not have phones'. :angry:

I wonder what sales uses then at Registefly?

Telepathy?
String and tin cans?
Crystal Balls?

I have been in the telecom industry for over 20 years and can't think of a single customer I worked with, where their sales department doesn't have phones. :cartman:


-JD

Yes JD,
RF is a nightmare and it's worst every year. I first register with
them back in 1997. The price was right and domain panel was nice.

Now the price is high, various extra charges, lousy support and the
best is that you have enough idiots that give them business.

I don't get it. I run large websites, all client oriented and I can
not imagine to treed my customers like they do. That's why I will retire
with few $,$$$.$$$ this year and the RF has to still hassle business and f.. people.

If any lawsuit will get going - count me in. It will be my pleasure to join.

Yes, I moved all my domains to another registrar so they can't pull
their little trick frozen accounts, domains etc.

BTW; read my other post what happen to me.
Of course I had written off the $25 :)

Lonebandit, have you got any luck with clearing that check from RegFly? Haven't seen your answer on wht.

Thanks!

I deposited the check the day I got it. My bank released the funds presuming their check would clear.

According to Registerfly's bank, there are sufficient funds and there is no stop payment on my check.

However, it could be up to 2 weeks before I know for sure that this check will not be returned (for any reason).

I didn't like that, but thats the way it goes...and since they dont use a nationwide bank, I couldnt just walk in and cash this check.

So until my bank can confirm with their bank, all I can do is wait.

-JD

Best of luck. I don't like RegisterFly's internal system. I had issues before where someone transferred me a domain name but the domain remained on their selling system and someone bought it right out of my account without me ever adding it. Luckily it wasn't a valuable domain but imagine if it was? I no longer do any business with them.

Update on my particular situation a few posts back (I'm in a very similar situation to lonebandit):

The latest I have been told is that a payment had been cut and that I would be mailed a cheque via FedEx. Still yet to receive any tracking reference but so far so good. I have been answered promptly and efficiently by RegFly, many thanks to him.

I keep you all posted as soon as I get an update...

Hello Eston,

So you are registering domains with them since 1997? Sounds interesting!

http://www.registerfly.com/info/about.php

On their website its clearly stated that they were founded in 2000.

Would you please clarify this statement of yours?




Originally posted by eston
Yes JD,
RF is a nightmare and it's worst every year. I first register with
them back in 1997. The price was right and domain panel was nice.

Now the price is high, various extra charges, lousy support and the
best is that you have enough idiots that give them business.

I don't get it. I run large websites, all client oriented and I can
not imagine to treed my customers like they do. That's why I will retire
with few $,$$$.$$$ this year and the RF has to still hassle business and f.. people.

If any lawsuit will get going - count me in. It will be my pleasure to join.

Yes, I moved all my domains to another registrar so they can't pull
their little trick frozen accounts, domains etc.

BTW; read my other post what happen to me.
Of course I had written off the $25 :)

I love your detective work.
read my post again.

Oldest Domain: 1999-11-05

Plus I left before that and came back in Oldest Domain: 1999-11-05 again.

I don't BS. Leave me alone I am getting fedup with all the attacks and being on the defensive, If you don't believe me that's fine.

I am still wondering why no one from Registerfly has disputed or offered any feedback on your whole ordeal...the longer this goes on..the more one has to wonder...

REGFLY?? - are you out there??

I hope at this point, you have made contact with the Attorney Generals office in NJ - per my post about the complaint being filed.

PS. Dont admit publicly if you have or not though. PM me is fine.


-JD

UPDATE: I have received a check from UnifiedNames Inc. today. Paid in full, and the check seems legitimate. Sent via FedEx overnight to Canada.

I don't think this would have been possible without the immediate help of "RegFly". As soon as I contacted him he got the ball rolling and got my check cut and sent out. A huge thanks to him. He was more competent than all the customer service representatives at RegisterFly I have spoken to combined.

My 5 month saga (yes, it took exactly 5 months to this day, October 18th) with RegisterFly is now over. The buyer and I are extremely relieved.

Lol I think I've learned over the years that Registerfly has the worst customer service out of any domain registar I have ever used, YET I still go back and use them every once in a while!

-They are useless and take forever to answer their phones
-They close my tickets without ever helping or responding to my questionss.
-They overcharge credit cards (I think this may do with double clicking the slow payment system)

Anyhow, glad to see you all got your money, personally for selling domains, next time I'd suggest using www.sedo.com ! I love thier service and domain parking, and they IMMEDIATELY Pay, and give you status as to when you will be sent your money via many differnt ways (electronic, check, wire trans, paypal).

Originally posted by gina28
Lol I think I've learned over the years that Registerfly has the worst customer service out of any domain registar I have ever used, YET I still go back and use them every once in a while!

Then despite their shortcomings, they must be doing something
right. :D

:stickout: Well the Ecoupons they send out weekly for 5.50 Dot Nets and Free Protectfly (Private Registration) and 7.99 dot coms, cant be beat (Cept by Yahoo's 2.99 domains right now).

Good Price, Bad Service. <--Don't those always go together? Lol

New Phone Support Options
In our effort to reduce wait times for phone support we have implemented a number of new changes. We have made it easier and more direct for you to reach our billing, sales and risk management departments. Effective immediately you can reach any of these departments directly by selecting the appropriate option number when prompted.

Customer Service number: 1-973-736-2545
Dept: Customer Service
Press: Option 2
Available: 24/7

Dept: Sales Department
Press: Option 1
Available: 8:00 AM - 8:00 PM

Dept:Billing Department
Press: Option 5
Available: M-F, 9:00 AM - 5:00 PM EST

Dept: Risk Management
Press: Option 6
Available: M-F, 9:00 AM - 5:00 PM ES

Originally posted by lonebandit
New Phone Support Options
In our effort to reduce wait times for phone support we have implemented a number of new changes. We have made it easier and more direct for you to reach our billing, sales and risk management departments. Effective immediately you can reach any of these departments directly by selecting the appropriate option number when prompted.

Customer Service number: 1-973-736-2545
Dept: Customer Service
Press: Option 2
Available: 24/7

Dept: Sales Department
Press: Option 1
Available: 8:00 AM - 8:00 PM

Dept:Billing Department
Press: Option 5
Available: M-F, 9:00 AM - 5:00 PM EST

Dept: Risk Management
Press: Option 6
Available: M-F, 9:00 AM - 5:00 PM ES

Lol they (RegFly) are always claiming in one way or another to have "New Better Customer Service" . I called up 2 weeks ago and the phone rang and rang and rang, no to answer, finally gave up. Called up 1 week ago, got in touch with a rep after about a 10 min wait, but this rep did not know what she was talking about, or what I was talking about. The customer service may be there ready and available, but its completely unprofessional and the staff is inexperienced YET condescending to say the least at that lol!

Anyhow, the support sucks, and when I called up I complained about submitting 3 support tickets with no response, yet they closed each ticket, the "Better C-Service Rep" just ignored my gripe!

Ha I can go on forever about my experiences with them over the years lol, but I think enoughs said :emlaugh:
:mad: Registerfly-Sucks.COM! :uzi:

Last time I ordered a few certificates for 9.99 a year, and I payed but they never went through. I contaacted support, send many emails, and no replies. I would never trust the "lavish" registerfly.

The cust service agents.....I think some (perhaps email) are overseas??

It matters nothing what you say to them or how loud you whine. I think they are trained to ignore and just set the phone down until your done whinning.

I have experienced many busy signals...many ring no answers and been on hold MANY times - that exceed 1hr waiting.

I have left their service after all my horrible dealings with them and moved on.

-JD

Hi JD,
PM me please. Your PM is not working.

Registerfly is really bad when is comes to customer service. Registerfly's prices are cheap, but that is about it.

No one at their customer support seems to know what they are talking about and no one seems to care about any issues you are having. They just give canned responses and don't do anything else.

I attempted to transfer 3 domains from register.com to registerfly, where all my other domains are. During the transfer process my e-mail server stopped working and my hosting company changed servers. Normally I could just point my mail.domain.com at the new server, but since the domain was in mid transfer, it couldn't be changed from register.com (I used their dns servers).

I contacted registerfly to inform them of this and they told me it's an automated process. I asked them don't they e-mail me and ask for verification, to which I was told yes, then it's not totally automated. Maybe to them it is, but not to me, it required my intervention. Anyway, so after explaining my e-mail server was down to registerfly and I couldn't confirm the transfer, a clueless rep just kept regurtating a script about how it's automated and takes 5-7 days.

I called register.com, they faxed me some forms, I filledthem out and faxed it back and they updated my registration information and even explained to me how domain transfers work. This was when they were LOSING me as a customer.

So after that I cancelled my transfers from register.com to registerfly and transferred all my domains from registerfly to register.com.

Basically in trying to give them more business registerfly screwed it up so bad that I not only went back to register.com, I'm paying them more money and it's totally worth it.

Register.com has excellent support and people that know what they are talking about answer the phone. Sometimes there is a wait of up to ten minutes, but it's worth it if you get someone that knows what they are doing and can help/explain issues to you.


Registerfly sucks. Period.