I switched a customer of mine form Hostdime to ResellerZoom last Frieday. This was done in hopes of avoiding a problem where my client could not send mail to AOL because of some blacklists.

Well, DNSReports.com indicates the that there is no reverse DNS for my new IP so AOL will likely continue to block my client:

From DNSStuff.com:

"Details: ns2.nac.net. (an authoritative nameserver for 43.247.64.in-addr.arpa., which is in charge of the reverse DNS for 64.247.43.15) says that there are no PTR records for 64.247.43.15.

To get reverse DNS set up for 64.247.43.15, you need to speak to your Internet provider. You could also check with dnsadmin@nac.net., who is in charge of the 43.247.64.in-addr.arpa. zone.

Note that all Internet accessible hosts are expected to have a reverse DNS entry (per RFC1912 2.1), and many mailservers (such as AOL) will likely block E-mail from mailservers with no reverse DNS entry."

Try contacting them regarding this I'd have to say, maybe they'll fix it for you.

64.247.43.15 is the dedicated IP that was assigned specifically to your account. The actual mail server (which probably has rDNS) is not running on that IP. What you can do is ask them to set the rDNS for 64.247.43.15 to "lbr1co.com" which appears to be your website.

Making a thread here really doesn't help. This is not any company's support forum.

Originally posted by elix


Making a thread here really doesn't help. This is not any company's support forum.


Thanks, Elix, but I wasn't asking for technical support. I have submitted a ticket for that.

This is a forum for discussing reseller hosts and I believe this is a pertainant issue. If I had known there were rDNS issues with Reseller Zoom before I purchased their service I would have at least considered that in my decision.

This rDNS issue appears to be a fairly serious issue that a brand new customer should not be dealing with. I'm sure someone will step and say so if I am being unfar to ResellerZoom. ;)

On the other hand, I have submitted a support ticket. I've received no resonse after a couple of hours but I will report on their responsiveness to this issue as soon as I know something.

Jim

This is not an rDNS issue they just assigned a dedicated IP to your reseller account that doesn't have rDNS. It's not actually an "issue" per-se. Have you tried sending mail to AOL?

Just to clarify, rDNS is setup on request which was completed.

Originally posted by HostingZoom
Just to clarify, rDNS is setup on request which was completed.

Well allrighty then!

The fact that I submitted a tech. support ticket on Sunday morning and it was resolved early afternoon speaks volumes.

Thank you, ReselerZoom.

Clarification:

It appears that I sent my original tech support request to RZ'z "customer service" address which is not open on Sundays. I should have looked a little more for a technical support address. Someone there caught the email anyway and forwarded it to the proper folks.

Sorry for the panic attack, but my butt would have been in a sling (and I would have had to refund a fair amount of cash) by 8:00am tomorrow if this wasn't cleared up so a panc attack was called for. :)

This forum was a tremendouns help. Thank you all.


Jim