Just wanted to warn any and everyone about this company -- wish I had found this site sooner and I'd be $80 richer.

I signed up in Feb 2002 and in the first thirty days had numerous problems, all of which they claimed were due to "hackers" -- when I asked for documentation they basically told me to talk to the US Government, because there was an 'ongoing investigation' -- are you kidding me???

Then when my domain was back up, all .us domain emails weren't being resolved by their DNS. (All my clients are .us so I couldn't email with them using my domain -- all those emails were rejected & subsequently bounced back to me, after 7 days, by their DNS). At least twice I was told that the issue was caused by a nationwide hacker attack that was only affecting government and educational insitutions. ARE YOU KIDDING ME???

Finally a month later (I was traveling and didn't have time to pursue a new host), they emailed to tell me they had fixed their DNS, and that was the problem all along. DUH.

I requested a refund repeatedly. It is now beginning ofApril and their "30 day money back guarantee" is obviously a hoax.

NIGHTMARE COMPANY! STAY AWAY!

Thankfully I've found a good host after spending a couple days here. Thought I'd return the favor by posting my experience.

-Greenie

I'll second that, horrible company, stay away.

Did you charge back your cash?

I would.

Where do you register your .us domain?

I just recieve a e-mail that I can only pre-register .us domain and .us cannot not be register before 24th this month.

Here is my story:

I had pre-paid $84.40 for an annual service, regarding website hosting. I signed up initially because of the live technical support in April of 2002. However, in July 2002, I called technical support only to find out they were now routing calls to technical support and there no longer was a live technician w/ which to speak. Yet, they still call their support "live" with a 3 hour call back. Unacceptable. I called Florida office requesting a refund. They only accept requests via email at billing@featureprice.com Vendor refuses to respond to emails concerning refund. Vendor offered international telephone number for billing resolution. However the number answers with a fax. This number is posted on their website at featureprice.com (International: +43 – 7942-72493 ) They also offer a 1-800 number for international correspondence on their web site but this too is not forwarded to their foreign office. Instead it reaches the Florida office that refuses to assist with billing questions.