HostCharge.com seems to be a fairly popular choice in the forums (from what i've read). Their prices and setup fees seem very reasonable too. I'm wondering if anyone could give me some opinions on whether or not I should go with them? Is their customer support good? Do they offer phone support? Do they always send statements on time?. Any opinions would be helpful!

Thanks,
EluZioN

We're still waiting for all features to become available (they should be by Monday), but I can say so far our experience has been good - Asher has been helpful, and replied to my emails in a timely fashion.

Matt

Can someone explain to me why someone would go with places like Hostcharge that charge 3.95% per transaction and .65 cents when a merchant account even for a high risk business can usually get 2.35% tops and .35 per transaction?

Even as a sole propiertor you can get a merchant account without a DBA

Monthly fees are minimal and more worth it for anyone that has even a couple customers, and more profeissonal.. no?

If someone can try and explain this to me I'd apprecaite it :)

Originally posted by FocusOn718
Can someone explain to me why someone would go with places like Hostcharge that charge 3.95% per transaction and .65 cents when a merchant account even for a high risk business can usually get 2.35% tops and .35 per transaction?

Even as a sole propiertor you can get a merchant account without a DBA

Monthly fees are minimal and more worth it for anyone that has even a couple customers, and more profeissonal.. no?

If someone can try and explain this to me I'd apprecaite it :)
One of the reasons that I chose hostcharge is the currency support and the fees. A lot of their competitors may offer 'better' rates, but not the currency support, or the low setup fees etc.
If you have a high turnover or are based in the US your options are a lot wider, whereas us poor Europeans are at the mercy of our banks etc...

something make me feel not safe is their FAQ page is broken link.
I am look for a this kind company too.where can I find the charge detail?

Originally posted by nba2003
something make me feel not safe is their FAQ page is broken link.
I am look for a this kind company too.where can I find the charge detail?
They are redoing a lot of their site at the moment, so there are some broken links. :(
You should be able to find information about the charges if you look here: http://www.hostcharge.com/solutions.php

Asher is usually pretty good at answering queries via email - contact details are here : http://www.hostcharge.com/contact.php

They should have their new API running properly within a couple of days...

Originally posted by nba2003
something make me feel not safe is their FAQ page is broken link.
I am look for a this kind company too.where can I find the charge detail?

This is what made me feel unsure as well. Not that broken links are bad, but most professional merchants don't have broken links. When I look for a company i'm going to invest time and money into, and trust with ALL my customers credit card information and payments, I want to be sure they are professional, offer good technical support, and have good feedback with WHT users... which is why I started this thread. Also, their prices are very good for a managed merchant that has international payments available and no statement fees and low setup fees!

Originally posted by nba2003
something make me feel not safe is their FAQ page is broken link.
I am look for a this kind company too.where can I find the charge detail?

hello,

let me explain the reason for that. considering the number of webistes that our firm owns, its kind of impossible to have a faq for each and every website. so our programmers are making one website called acenetsupport.com which will have a trouble ticketing center and faq database for all our websites. that'll make our job much easier.

if you have any questions about hostcharge please email me (since this is not a support forum for hostcharge).

sorry for inconvienece.

regards,
asher.

Originally posted by FocusOn718
Can someone explain to me why someone would go with places like Hostcharge that charge 3.95% per transaction and .65 cents when a merchant account even for a high risk business can usually get 2.35% tops and .35 per transaction?

Even as a sole propiertor you can get a merchant account without a DBA

Monthly fees are minimal and more worth it for anyone that has even a couple customers, and more profeissonal.. no?

If someone can try and explain this to me I'd apprecaite it :)


Um no, a merchant account for a high risk business does not have that rate, not unless you pull millions in volume.

If you've found a solution which allows you to start processing in a matter of hours then please post their name here.

regards,
Asher.

Asher

Theres many companies that offer instant merchant accounts and yes there are such rates no matter where you turn for even high risk businesses.

You have a great business plan but in all honesty, it really takes advantage of companies that dont know any better.

Originally posted by AlaskanWolf
Asher

Theres many companies that offer instant merchant accounts and yes there are such rates no matter where you turn for even high risk businesses.

You have a great business plan but in all honesty, it really takes advantage of companies that dont know any better.

Hello,

Please point me to such a provider:

- Who will allow an unincorporated/non-registered, NON-US, business to accept credit cards. Please back your claims by a URL.

- Please point me to an MSP which allows our type of business(third party credit card processing) and offers a rate of 2.35% flat up (no volume required). Again back your claims up by providing a URL.

You wont find any such providers to be exact. All merchant account providers in the US consider third party credit card processing as factoring. So you cannot use a US based account for third party credit card processing. Firms which got shut down got shut down because of this reason when their banks found out what these people were actually doing.

Incase you think that high-risk includes third party credit card processing then please think again, high risk means adult, sportbook, casino and other similar operations.

I have no idea why you are making a bee-line for us, as we seem to be a target for your negative comments. There are people offering much higher discount rates than us. So I kindly request that in future... look at our competition first and then pass your comments about us :)

Sincerely,
Asher.

submitted an ap over 4 weeks ago never heard from a man named trevor after we responded back and emailed numerous times. Heard from asher <-- was always very punctual who said our account had been approved and was waiting for the bank to clear something never heard back been 3 weeks. So not sure would have liked to give em a try but now not sure.

Originally posted by 9onlinehost
submitted an ap over 4 weeks ago never heard from a man named trevor after we responded back and emailed numerous times. Heard from asher <-- was always very punctual who said our account had been approved and was waiting for the bank to clear something never heard back been 3 weeks. So not sure would have liked to give em a try but now not sure.


9online,

I apologise for my forgetfulness, but please bear with us. We have more than 30+ applications a day so it sometimes happens that we loose track of certain things.

Around 2 weeks ago we introduced our automated signup procedure. You are welcome to apply online and your account will be instantly setup.

Once again my sincere apologies.

Regards,
Asher.

Originally posted by ^Kyo



9online,

I apologise for my forgetfulness, but please bear with us. We have more than 30+ applications a day so it sometimes happens that we loose track of certain things.

Around 2 weeks ago we introduced our automated signup procedure. You are welcome to apply online and your account will be instantly setup.

Once again my sincere apologies.

Regards,
Asher.

np at all asher and thanks for letting me know about the auto signup am going to it right now =)

Originally posted by 9onlinehost


np at all asher and thanks for letting me know about the auto signup am going to it right now =)


glad to see the situation resolved :) i would hate to think that we'd lost a valuable client due to some misplaced emails :D

Apologies to Hostcharge, just had a bad hair day :D

Apologies accepted ;)

Apologies to Hostcharge, just had a bad hair day :D

P.S I would still go with Hostcharge over 2Checkout and Revecom any day

.

Apologies to Hostcharge, just had a bad hair day :D

P.S I would still go with Hostcharge over 2Checkout and Revecom any day

.

.

Apologies to Hostcharge, just had a bad hair day :D

P.S I would still go with Hostcharge over 2Checkout and Revecom any day

.

This thread is really getting childish. Asher and the staff at HostCharge are not perfect - but who is? They have had a number of issues with their software BUT there has been enough of it working to allow anybody with half a brain to accept and process transactions. Some of the more advanced features have not been available, but that is no excuse for stating that it is impossible to do business - it's possible believe me!

Please email/PM all support related questions and replies direct, feel free to discuss your experiences only. Thread starter asked a question, please don't forget that. ^Kyo, thread starter isn't looking for a whole page of discussion by you and a customer, please refrain from continuing this in this thread.

Originally posted by Chicken
Please email/PM all support related questions direct, feel free to discuss your experiences only. Thread starter asked a question, please don't forget that.


Thank you Chicken for bringing the thread back to the original topic. I'm sure the thread starter feels the same way, and beleive me I tried my best to keep this matter off-boards... (Read the email reply i sent to you).

Regards,
Asher.

Thanks Chicken

I've made a change to my post, however, that can be discussed off-board. Original question:
Originally posted by EluZioN
HostCharge.com seems to be a fairly popular choice in the forums (from what i've read). Their prices and setup fees seem very reasonable too. I'm wondering if anyone could give me some opinions on whether or not I should go with them? Is their customer support good? Do they offer phone support? Do they always send statements on time?. Any opinions would be helpful!

Thanks,
EluZioN

http://www.webhostingtalk.com/showthread.php?s=&threadid=45577

did a whois on them and got

Querying whois.directnic.com with "hostcharge.com"...

Registrant:
HostCharge
4575 Ogilvie Walk
Ottawa, Ontario K1J 1G6
CA

Domain Name: HOSTCHARGE.COM

Administrative Contact:
MacGill, Trevor trevstunna@rogers.com
4575 Ogilvie Walk
Ottawa, Ontario K1J 1G6
CA
+92 (300) 2143022

Technical Contact:
MacGill, Trevor trevstunna@rogers.com
4575 Ogilvie Walk
Ottawa, Ontario K1J 1G6
CA
+92 (300) 2143022

Billing Contact:
MacGill, Trevor trevstunna@rogers.com
4575 Ogilvie Walk
Ottawa, Ontario K1J 1G6
CA
+92 (300) 2143022


problem here is that this is NOT a canadian phone number, and the listed address is not in Ottawa but in another city. They are close but it is not Ottawa. That information comes from CanadaPost.ca with their postal code look-up. The phone number listed here matches their Asia Pacific emergency number: +92 (300) 2143022 so I don't know. This is a "credit card processing company" but they put incorrect contact information on the registration papers for the domain. I mean if you call the number listed in their whois record and ask to speak with Trevor MacGill you obviously will not be able to, as he is apperantly based in Canada.

That doesn't make them a bad company with bad support though does it. Maybe they haven't had time to update the info

Originally posted by TRX
That doesn't make them a bad company with bad support though does it. Maybe they haven't had time to update the info

Never said it did just said it raised some questions. I currently have an e-mail into them asking some questions, none that have to do with the above, I found that after I sent the e-mail. but it makes one wonder. I am NOT putting hostcharge down just raising some questions. If it is a simple case of they updated the contact information but left the original number, fine, but the number should IMHO match the address.

Alright...here's the deal as far as I know...

HostCharge.Com is incorporated in Canada, however, the main principals are located in Pakistan. Nothing wrong with that. A lot of web hosting companies are incorporated in The U.S....yet don't have a physical presence here.

Hello,

We're actually about to setup an 'official' office in the US. And probably shift our incorporation over there. There is a second number listed on our website so you can reach our representatives there. We will also put up a toll-free number for Canada/USA.

And aleavens, got your mail answering it now.

Regards,
Asher.

I emailed HostCharge a few weeks ago asking for information on their reseller program as I was interested in recommending their services to our resellers ....... still haven't got a reply. I guess they aren't interested in us bringing them new clients.

I realise that we are not a customer and therefore response time for replying to our email could be slow. But it is at least 2 weeks!

Originally posted by nmihosting
I emailed HostCharge a few weeks ago asking for information on their reseller program as I was interested in recommending their services to our resellers ....... still haven't got a reply. I guess they aren't interested in us bringing them new clients.

I realise that we are not a customer and therefore response time for replying to our email could be slow. But it is at least 2 weeks!

nmi, to which email address did you send that email ?
We never received anything, if we had we would have definately responded like we always do.

Regards,
Asher.

I sent the email to the email address listed on your partners page - sales@hostcharge.com. I can assure you that I did send the email, and that I did not receive any reply. In the email I asked about your partner program as i was interested in recommedning host charge as a third party payment solution for my resellers to use. Perhaps you could provide me with the info? The info on how the program works is on the partner page - but I specifically want to know if you are looking for people other than your clients to be partners?

Thanks Leeanne

Originally posted by nmihosting
I sent the email to the email address listed on your partners page - sales@hostcharge.com. I can assure you that I did send the email, and that I did not receive any reply. In the email I asked about your partner program as i was interested in recommedning host charge as a third party payment solution for my resellers to use. Perhaps you could provide me with the info? The info on how the program works is on the partner page - but I specifically want to know if you are looking for people other than your clients to be partners?

Thanks Leeanne

Leeanne,

You see, the reason we request that our clients be our partners is because we need to pay you your share of setup fees. And with our clients its so simple because we can simply add it to their monthly earnings in our statement tool without going through any other hassles.

In the future (which is not far off :)) we will probably introduce a different kind of partner program. But thats a secret :)

Email me directly if you have questions asher@hostcharge.com

Regards,
Asher.

Originally posted by ^Kyo


Leeanne,

You see, the reason we request that our clients be our partners is because we need to pay you your share of setup fees. And with our clients its so simple because we can simply add it to their monthly earnings in our statement tool without going through any other hassles.

In the future (which is not far off :)) we will probably introduce a different kind of partner program. But thats a secret :)

Email me directly if you have questions asher@hostcharge.com

Regards,
Asher.

Well thanks for the follow-up Asher. I appreciate your time.

You're welcome!

I read through all of that crap, and I still haven't had anyone really give me any decent opinions on them. From the stuff i've heard though, they don't seem too reliable as of yet... no offense intended, I think they are an honest company, but it's obvious by the lack of email responses, the childish bickering in the forums, and the whole whois thing that I can't trust my business in them right now. Hopefully i'll get to do business with them some day however.

Thanks for responses all... if anyone else has any comments that might change my mind, please feel free to post them.

EluZioN

Excuse me but:

- We always respond to emails on time, within 15 minutes or the maximum 3 hours.

- The WHOIS? What exactly is the issue with that? The number listed was the number of our office here in Pakistan, considering that a majority of our programmers and support personnel (including me) are in Pakistan, it was fair to list a number which you would find helpful unlike a number which would look 'fancy' on a WHOIS or would please your ego. We have also listed our emergency US number on our website. So please, thats a very childish issue that was brought up and was absolutely of no relevance to the topic.

- We are very reliable, if you like I can give you atleast 50 emails of our clients who will personally vouch for this.

We are an organization located in 3 different countries (Canada, Pakistan and United States of America), that means we can support our clients on time (around the clock) and we have a great mix of ideas. So please do not say that we're not reliable. Please find any 'real' complaints about us aside from a missing email or two. We have never delayed anyone's payment, we have never gone against our contract, we even try to help out our clients by providing payments earlier to people who need them. So please do not give people the wrong impression about our services.

Thank you,
Asher T. Saeed
[HostCharge.com/Acenet Enterprises - Management]

EluZioN is the childish behaviour is the little incident between me and Kyo, dont go on it, I was wrong in what I said and I actually do plan to go back to HostCharge as the new control panel and other new things make this company one of the Most stable companies for billing purposes and I reckon this could rival many of the companies out there and seriously whip their backsides.....

Just give them a try.

As for being paid on time and early, I can vouch for this, as I needed some funds a little early this month, I contacted Asher and he sent me the money in four days, and that’s not bad considering we are from the UK.

I personally recommend them due to getting treated as an individual rather than a number on a system.

Asher the Whois was just my natural paranoia kicking in:blush:, however you answered the concern nicly.

EluZioN what is boils down to is do a search on 3rd party processors and read ALL the different posts (ya I know there is a lot of bull waste) and make up your own mind. I have been looking into a 3rd party credit card processor for over a year trying to make up my mind as to who I was going to use. And now it is down to 2checkout and hostcharge. Revecom has not responded to the last 4 e-mails I sent them, where I have gotten good responces from 2c/o and hostcharge. The main thing is make sure you have a backup plan in place. I was about to sign up with billCC when they went under. the only compailnt that I have is trying to find a 3rd party where I can bill in Canadian without it being converted to USD by the processor,(that way my clients get billed the same amount all the time), so I will probebly have to do a rough conversion and post that as my prices in the order page.

Hi,
Just thought I'd give my opinion about hostcharge. I have been with hostcharge for about a month now and yes they did have a little trouble with their bank that we couldn't process. I was talking to asher and he assured me that it would be back up shortly, two days later we where back up -no problem.

Hostcharge are one of the best companies out there and are way ahead of all the others, they have som great features coming soon too.

The original post was give your opinion, heres mine, THEY ARE GREAT and i will give my personal recommendation to anyone who asks for it.

Thanks

I agree, they have been great:)

Just curious...

How come hostcharge charges $4.00 per cheque? Don't companies usually offer payment by cheque for free?

Hey charge $4/check because that's what their bank charges them. They're not making anything off of sending you a check. They're just offering the price exactly as they're charged for by their bank.

Check out their support boards. You just may find some answers.
(I'm not affiliated with their company -- I am just a customer)

Actually we're lowering the cheque fee to $2/cheque and absorbing the rest of the cost on your behalf.

Regards,
Asher.

How about lowering the processing rates as well:D :D :D A big fat 0 would be nice :D :D

Originally posted by cityhosts
How about lowering the processing rates as well:D :D :D A big fat 0 would be nice :D :D


LOL, not really possible :) But if you can pull high volume we can lower your discount rate ;)

Regards,
Asher.

I'll try to revert my paypal customers to you as well, that aught to bring in a couple of mill a month:rolleyes:

:eek:

kyo....

how come nobody got back to me like a month ago, when i applied for a hostcharge.com account when you had the free setup fee promotion if you were a revecom/2checkout customer.

someone e-mailed me saying that they'll get back to me in a couple of days because they were extremely busy..

about 40 days later...still no response.

Originally posted by big_smooth
kyo....

how come nobody got back to me like a month ago, when i applied for a hostcharge.com account when you had the free setup fee promotion if you were a revecom/2checkout customer.

someone e-mailed me saying that they'll get back to me in a couple of days because they were extremely busy..

about 40 days later...still no response.

big_smooth,

Let me be very honest with you, when we offered that promotion we literally had a flood of applicants, many were not even 2c, Revecom, Ematic or Clickbank clients (almost 40%!). They thought they could trick us, so we had a hard time seperating the spoofers from real people. In this 'stampede', we did misplace a few emails, so that is probably the reason you never got a response from us. You must understand that verifying each applicant takes a bit of work, we had to make sure that all applicants had a 2c, Revecom, Ematic or Clickbank account.

So I aplogise for any inconvienence caused. However now that the freebie rush is over, you can apply without any fear of your application getting lost :)

Regards,
Asher.

would i still get the free setup fee, if i were to apply now?

(if i provide the original email of when I initially sent in an application, and proof that i'm actually a revecom user?)

You see, if I did that for one person, then there would have many more who'd ask the same. So I am sorry, I really can't as it would not be fair upon others.

However we have a package starting at $9, so you might want to check that out :)

Regards,
Asher.

I've been looking at the packages and the only thing that seems to be really different is the setup fee and percentage taken out. Does it have something to do with volume?


Does anyone use the virtual terminal? If so how do you like it?

I've been using their virtual terminal for a while - no complaints. It does what it's meant to do and any aesthetic changes or explanations that I have asked for have been swiftly implemented.

is it possible to charge my customers in € (euro)? as 2checkout dont have this feature (bad, bad :) ) and revecom does not send check's?

Yes we can directly bill in Euros.

I request everyone who is reading this thread to EMAIL us questions about hostcharge rather than asking them here. This is not a support forum for hostcharge. So please dont dig up really old threads to ask us a question which can be asked via email :)

I request the forum moderators to lock this thread.

Regards,
Asher