Since January, when I started with Dixiesys/3-95.com, I have been consistently pleased with the overall performance of the servers we live on, and with the ability communicate easily with Gary. After my previous hosting experience (where I was an early customer of a fast-growing company) I was prepared for the worst.

What I have gotten is the best -- clearly Gary (and now Troy, and no doubt anyone else that Gary brings on) have figured out that taking care of your exisiting customers is one of the best, and most solid ways to attract new customers. What is even more mind-bending is how they manage to do it for the rates they charge.

We had an email issue tonight. 24 minutes after I placed the help desk ticket, it was fixed, and Troy emailed me to let me know. NOT 24 hours, or 2.4 days, or 2 weeks, 4 days, BUT ONLY 24 MINUTES!!! During that time, I was still able to monitor and handle my email via the webmail interface, so I was still in business anyway.

My old hosting service would have taken *days* to resolve the problem, during which time I would have had to argue, plead, threaten, and even educate the (alleged) "tech staff". With Dixiesys however, we have people who actually KNOW what they are doing... Imagine that! ;)

Yes, indeed. Color me happy :D Since January, and especially tonight, I'm very glad I'm one of Gary's customers.

(link for the curious: http://www.dixiesys.com/index.php?display=hosting)

That is good to hear :) I will have to remember that. I have looked at them a few times for hosting a few phpBB sites but have been scared away by them... :)

From what I've read, it seems DixieSys is one of the very few low cost hosts that actually does things right. I like how his forums are available for anyone to browse.