I found a charge on my CC (its the green canadian bank) for $69.95 from a website in Malaysia that sells junk mail filters and book authoring/diary software.
My bank says that they can only act on my last statement. Since my next statement isn't due until October 5th they can't start an investigation until then. It will then take 4-6 weeks to investigate & contact the merchant, and then they will send me their results and I must then say whether I still believe the charges are fraudulent. It then goes into another round of investigation...so I could be looking at December before the charges are reversed.

Is this normal procedure? I'm not sure what else I can do besides wait. I have only used the card online with legit companies (domain registrations, Gateway/Dell...) & to fund my PayPal account.

I use CIBC for my CC.....

I had a similar issue, and called them up right away and told them I saw it on my online banking and they right away cancelled quite a few of the charges and started charge back on a few others I didn't catch as quick. I then canceled the CC. It was about a month a half before I got back the funds from the few transactions that I had to do a chargeback for.

If someone has your CC info I suggest canceling immediately, otherwise you could have even more chargebacks to do and more money tied up.

How could a CC number leaked to the hands of scammers? I mean if for example you only used it on the internet, how could the scammers get the number?

How could a CC number leaked to the hands of scammers? I mean if for example you only used it on the internet, how could the scammers get the number?

Where have you been? There have been a number of occurances of CC databases being hacked recently.

To the OP, I'd suggest cancelling the card immediatly. If 1 scammer has the number, it's a safe bet that more than 1 scammer will have it very quickly.

Unfortunatly, all it takes is for 1 company to have an insecure database, or even 1 member of staff at a company to sell your details.

These things happen unfortunatly.

No, this is not normal procedures virginia. The longer you wait the more difficult to becomes to get your money back. if they are providing you online access to check your records, etc why bother doing that when they cannot do anything until the statement is printed?