I am using PerlDesk and I am having problems with the staff.cgi.

It keeps on looping back to staff.cgi. I know there are others having this same problem, is it is a bug? Does anyone know a fix to it? There's a link to some additional information below:

http://www.perldesk.com/board/showthread.php?s=&threadid=1079

Are you using the latest release? I know he's backing off on direct support lately, but you should email Jon and ask him. I'm using 1.5.4 and I'm not experiencing that problem.

Yep, I think I am using the latest release. Version 1.5.4, just like you.

I have emailed Jon and even posted on their boards there. Jon has been quick to reply to in the past, but I haven't received an email back from him on this situation (it's been about a week now). I suppose he is just receiving a lot of emails and is trying to back off on giving support to everyone. I know he has that deal now, $30 for 3 months worth of priority support.

Someone gave me their staff.cgi file, I'm copying that over now to see if that will work.

Could be the database as well. You may need to compare schemas.

I just uploaded the staff.cgi the people have been sending me.

None of them work. The script seems to be quite simple.

What would be wrong with the database? I noticed in the past that if the username of the staff member isn't correct it just re-directs back to that page and it seems that is what the code is setup to do. Perhaps it is having problems accessing the staff part of my database? Thus, it can't find that staff member and simply re-directing?!

We are not having any problems with the admin or user logins (admin.cgi or pdesk.cgi). Only with this staff.cgi login and it wouldn't be that big of a deal, except for the fact that the admin can't really respond to posts and so it is necessary to have a staff login!

What should we look for in the database?

Originally posted by ClineCOM
What should we look for in the database?

I seem to remember a small but not insignificant change to the db around 1.5.3, but I can't find the reference right now. If you've gone through the proper upgrade or install steps, you should probably be okay on that.

I'm not having that problem :confused: Lucky me!

It's a bug in saving cookies, I believe.

It's when logging in as admin, logging out, and then logging in as a staff member. I didn't look too closely at the cookie it saved, but it saves the admin information and when trying to log in as staff it grabs that information somehow.

Thus, I found others on the perldesk Forums that suggested wiping my history, cookies, and all my temporary internet files clean. I did so, and it worked! =)

Thanks for all the help here on the WHT, too. =)