1) The prices are NOT what they are because they come with "taxes". So 99$ ar not 99$ but 105.something$
Others might do that too but when you compare prices you have to compare what you ACTUALLY PAY. 99 and 105 is a big difference.

2) 1$ per IP + 25$ everytime you need to "reload" thus ARIN regulations apply. Means that you need to reload often and cannot take too many in advance due to ARIN so you need to pay those 25$ very often. As to the 1$ per IP, this is the lowest of all lowlights I have ever seen and those 1$/IP can drive up the real cost of the server pretty fast.

3) The Support is, after the 1$ per IP thingy, the second lowest lowlight. OS restore is often the only solution. I often end up teaching the RS techs things... make no mistake about it, I LIKE the RS Techs. They are ambicious and open to learn and very friendly. I would love them as my FRIENDS but as TECHS... sorry but no thanks.

4) This is something that is not RS fault but comes with the big businesses: Impersonal anticipation of the customer and inflexibility as to custom solutions and departments not knowing what the other departments or RS are doing etc...

There are many more minor points but they don't count that much.
Robert, in another thread you said that RS is "damn good"... well you know me a bit (at least we spoke on the phone twice) and I know "damn well" that you are VERY far from "damn good"... become "good" first and then we will talk about the "damn"...

Love
Rob

Originally posted by ShareFile
1) The prices are NOT what they are because they come with "taxes". So 99$ ar not 99$ but 105.something$
Others might do that too but when you compare prices you have to compare what you ACTUALLY PAY. 99 and 105 is a big difference.

Death and Taxes. Can't get away from them.


2) 1$ per IP + 25$ everytime you need to "reload" thus ARIN regulations apply. Means that you need to reload often and cannot take too many in advance due to ARIN so you need to pay those 25$ very often. As to the 1$ per IP, this is the lowest of all lowlights I have ever seen and those 1$/IP can drive up the real cost of the server pretty fast.

What are you doing which means that you need to keep getting more IP addresses? Are you really running that many SSL sites?


3) The Support is, after the 1$ per IP thingy, the second lowest lowlight. OS restore is often the only solution.

How is this a problem? They support the servers; they don't claim to support whatever you might decide to do on them. Don't misunderstand me; there is certainly a place for managed hosting, but Rackshack never claimed to be that place.

Originally posted by cperciva


Death and Taxes. Can't get away from them.



What are you doing which means that you need to keep getting more IP addresses? Are you really running that many SSL sites?



How is this a problem? They support the servers; they don't claim to support whatever you might decide to do on them. Don't misunderstand me; there is certainly a place for managed hosting, but Rackshack never claimed to be that place.

Hehe, just before I "surfed" (or "headsurfed" :D ) away I saw the reply...

Nope actually "SSL sites" are not the problem but if you sell IP based accounts aka Accounts with dedicated IP. This is nessecary for a lot of people who f.e.
1) Want to upload and check their site BEFORE their (already existing/running) domain gets propagated so there is no downtime.
2) Use external NS hosts like mydomain.com and IP/MX POINTING is the best option for them rather to rely on some NS they don't know.
3) Yeah, for SSL
4) Anon FTP
5) Last but not least some people do not have/do not want a domain name cause they want to store some documents or use the account as a (legal) site to download something and files are beeing linked to from another site.
6) Site mirror
So far for the "To IP or not to IP" issue

As to the tech support, well we could fight about that. IMHO the server hardware and the standard installed software like PSA or ENSIM and of course the OS, ARE their responsibility (ok to SOME extend). Their expertise in hardware failure detection and/or standard OS/PSA/ENSIM errors is far below average and every "99$ host" I used has done a better job so far.
My message is not "you suck" but "do something to get better" ;)

I suggest

>>downloads/mirror saites<<

you can give your client download686.yourname.com (well this will not work if your client wants to hide your name.... well, you can give the main IP of your server but there may be a problems with web based control panels ..)

IPs at Rackshack is a big problem, a lot of people need a lot of IPs for their own reasons, which is justified by ARIN rules. But with the prices that Rackshack charge it's sometimes impossible to get more than the 8 free IPs that you get with the server.

Every other host provides IPs for free with justification... hopefully Headsurfer will take note of this thread and see the sense. I know Robert said somewhere that they are working on an automatic system for IP assignment, but this is no where to be seen so far.

Alan

And Robert also stated they have to make money somewhere so if you are looking to use 50 IPs you might find another host then...

Well I wasn't think 50 IPs, I was thinking more like about 15 in total (including the 8 free IPs).

Alan

Originally posted by ho247

Every other host provides IPs for free with justification... hopefully Headsurfer will take note of this thread and see the sense.
Alan

My point EXACTLY and AMEN ;)

Originally posted by ShareFile


My point EXACTLY and AMEN ;)


But the IPs do not come free from ARIN

Originally posted by taz0



But the IPs do not come free from ARIN True, but the point is that all other dedciated server providers are providing them for free. At least Rackshack should review their prices and lower that $25 setup fee and also maybe remove the monthly $1/mont per IP fee too.

Alan

:rolleyes:

Originally posted by GAMPort
And Robert also stated they have to make money somewhere so if you are looking to use 50 IPs you might find another host then...

Rackshack is what they are....

As to the sales tax, they are located in Texas and have no choice....

As to the IP's, their policy and practices are clear and well known. If you need many IP's, they aren't the right place for your server. However, hundreds of accounts can be hosted on one IP, so they do work for many. As to your list of why you must have IP's, much of "must" is subjective...however,

1-uploading site before propogation does not require a dedicated IP

2-does not require a dedicated IP

3-SSL does require unless you use a shared certificate

4-Anon FTP...the argument still rages...search other threads....

5-Does not require a dedicated IP...just like #1...you could set up a directory

6-Site mirror....depending on your exact definition, the answer varies.

Originally posted by ShareFile
1) The prices are NOT what they are because they come with "taxes". So 99$ ar not 99$ but 105.something$
Others might do that too but when you compare prices you have to compare what you ACTUALLY PAY. 99 and 105 is a big difference.


LOL...$6 is a big difference to you :confused:

And why did you put taxes in quotes? Are you implying that they are pocketing the money? Do you understand the concept of taxation? I'm getting so sick of the rackshack bashing that's constantly going on. Unless you have a legitimate complaint, I suggest you give it a rest. I mean gimme a break.

Oh and by the way, I'd love to hear what other $99 host offered you similar specs with better support.

Originally posted by ShareFile


Hehe, just before I "surfed" (or "headsurfed" :D ) away I saw the reply...

Nope actually "SSL sites" are not the problem but if you sell IP based accounts aka Accounts with dedicated IP. This is nessecary for a lot of people who f.e.
1) Want to upload and check their site BEFORE their (already existing/running) domain gets propagated so there is no downtime.
2) Use external NS hosts like mydomain.com and IP/MX POINTING is the best option for them rather to rely on some NS they don't know.
3) Yeah, for SSL
4) Anon FTP
5) Last but not least some people do not have/do not want a domain name cause they want to store some documents or use the account as a (legal) site to download something and files are beeing linked to from another site.
6) Site mirror
So far for the "To IP or not to IP" issue

As to the tech support, well we could fight about that. IMHO the server hardware and the standard installed software like PSA or ENSIM and of course the OS, ARE their responsibility (ok to SOME extend). Their expertise in hardware failure detection and/or standard OS/PSA/ENSIM errors is far below average and every "99$ host" I used has done a better job so far.
My message is not "you suck" but "do something to get better" ;)

I agree that the setup fee for additional IP addresses is ridiculous, but they do that to deter people from requesting IP address that they don't need. As for the monthly fee, $1 per month per IP address is a reasonable price. I've seen higher.

You do not need an IP address to view a site before domain propagation. You can use the Apache UserDir directive.

You do not need an IP address to use an external DNS server like mydomain.com or zoneedit.com. I've done this many times without problems.

You do not need an IP address for people that do not have a domain name. You can give them a subdomain of your domain name.

You do not need an IP address for a site mirror.

I agree with you somewhat on their support, but you do get what you pay for. I'm certainly glad I'm not with them anymore, but for those that are, if they're happy, then great! RackShack is not for everybody.

Every other host provides IPs for free with justification... hopefully Headsurfer will take note of this thread and see the sense. I know Robert said somewhere that they are working on an automatic system for IP assignment, but this is no where to be seen so far.

Great, then go host with them. I think they charge twice as much. Also, I know all kinds of providers that do not give away IPs.


These threads absolutely make me sick that someone can bitch about RS pricing. Complete ignorance. :bawling: $6.00 in tax. :bawling: $1/IP :bawling: :bawling:

How can you bitch about a place that delivers by far the best deal on servers around? Maybe they should give them to you for free!!

I dislike the taxes thing. Its misleading until you actally get up the payment screen. Then it shows you the real price each month. Maybe they should change it from 99$ to 107$.:eek:

Originally posted by phpjames
I dislike the taxes thing. Its misleading until you actally get up the payment screen. Then it shows you the real price each month. Maybe they should change it from 99$ to 107$.:eek:

Yeah, or they should at least say plus tax in small blue letters or something next to the price.

I don't have that much of a problem wth Rackshack's IP prices, if I did, I wouldn't be basing my services with their servers. I haven't had the need to request additional IPs beyond the 8 free ones. Headsurfer himself said that he'll be changing the pricing as soon as he can automate the IP request system. At the moment the pricing is understandable, since it requires a staff to do something.

Alan

'Every other host provides IPs for free with justification'

I would say that that is a mad overgeneralization there partner...

I have had problems with rackshack since the day I purchased my server from them. After 1 month, they had to restore my complete server because their software was installed wrong....and they charged me for it. The server continuously goes down and I have to call for reboots in which they are not happy to do. My phone bill to them last month was $28 just for their number.

They advertise "average waiting times of less than 4 minutes" yet I'm on hold with them for over 15 minutes sometimes. They refer you to other departments and then they refer you back. It just doesn't work. They don't know what anyone else is doing.

I have had to call for support way more than I should have to. Actually, I shouldn't even have to. Charging me $400+ for set up plus $150/mo they should be trying to help. instead they just don't care.

They actually told me they couldn't do anything. They said "well we don't know what to do." At that point, what the hell am I supposed to do since they're supposed to know these things and they tell me nothing. They're lost.

Anyways, Robert from StarHost.hm has had to help me every couple of days because of the problems from my pathetic rackshack server. If he hadn't helped me, I would have been lost and Rackshack wouldn't have cared since they were getting my money.

I still have my server but it will be canceled in the next couple of days. I'm moving to a better company who cares about their customers.

That's my rant.
Thank you.

EDIT:
ONE MORE THING.........you normally get APC ports at other hosts and that you are willing to pay for it since their reboot time sucks but they don't offer it (anymore)! That's just pathetic. I called and they didn't even know what that was. Are the customers supporting the RS support or are the RS support supporting the customers????

ONE MORE THING

I hate to do it, but RACKSHACK IS LIKE DONHOST.COM! no good. except the rackshack people are usually nice unlike donhost. but they both don't care about their customers unless they're VIPs.

all i have to say is that RS is a good business, bandwidth is cheap....dont complain....you know they will charge you somewheres else (like 90% of companies).

Originally posted by optix

They actually told me they couldn't do anything. They said "well we don't know what to do." At that point, what the hell am I supposed to do since they're supposed to know these things and they tell me nothing. They're lost.

Anyways, Robert from StarHost.hm has had to help me every couple of days because of the problems from my pathetic rackshack server. If he hadn't helped me, I would have been lost and Rackshack wouldn't have cared since they were getting my money.

I still have my server but it will be canceled in the next couple of days. I'm moving to a better company who cares about their customers.

That's my rant.
Thank you.

EDIT:
ONE MORE THING.........you normally get APC ports at other hosts and that you are willing to pay for it since their reboot time sucks but they don't offer it (anymore)! That's just pathetic. I called and they didn't even know what that was. Are the customers supporting the RS support or are the RS support supporting the customers????

RE: Support
We never claim we will help you with these things, as a matter of fact if you ask anyone they'll tell you that it's your job to manage the server up front. You even agreed to it in our TOS:

Support Boundaries: RackShack, provides 24 x 7 technical support to our subscribers (except for few holidays and short company meetings when we close our center.) We limit our technical support to our area of expertise. The following is our guidelines when providing support: RackShack provides support related to your server or virtual site physical functioning. RackShack does not offer tech support for application specific issues such as cgi programming, html or any other such issue. RackShack does not provide technical support for YOUR customers. If you can email, we encourage you to email support@RackShack.net for assistance. If you are able to get online and have other questions, the answers may be on our home page at http://www.RackShack.net/support/ - we encourage you to check there first. Lastly, the Help files in the program you are using may have the answer to your question so please do investigate these resources before calling tech support.

Re: APCs
Did you ask our sales department if we gave you an APC before you signed up? We could have cleared that up from the beginning. Our reboots are done within 5-15 minutes, though we cant guarantee your server will come right back up as expected, as sometimes software issues cause it to take longer. But there's someone here 24x7 to complete all reboot requests.

In general it sounds like you're angry at us for not offering services we never claimed we offered to you and in most cases flat out say we dont offer.

I tried em, their prices were attractive. They have no QA, didn't even bother to look at /var/log/messages to see that the server they sold me wasn't working right.

I canceled, money lost, lessons learned, don't expect quality at those prices. Not yet, not from them.

They're products, when working correctly will help a lot of people get on their feet. I imagine a lot of people will also get burned however.

Good day.

I canceled, money lost, lessons learned, don't expect quality at those prices. Not yet, not from them.

i agree. i'm not here to bash them. i don't mean to but i have reasons for every word. obviously i'm not the only one who has been through it. i'm been burned by RS but i'll get over it.

EDIT:
i also notice that they do not take any blame whatsoever. if they screw up the software, they say we tampered with it. if we complain about the APC not being available, we are blamed for it. if their building ever burns down would we be blamed for it? how about blaming the ants? they have the same possibility to wreck the servers. geeze. :)

Originally posted by optix


i agree. i'm not here to bash them. i don't mean to but i have reasons for every word. obviously i'm not the only one who has been through it. i'm been burned by RS but i'll get over it.

I'm still not quite clear on how exactly we burned you.

i got burned because i paid so much and lost it all because of the damn TOS. Every question i have results in a reference to the damn TOS. it just doesn't work anymore.

its like in kindergarden and telling the teacher on someone. that's how i look at it. i'm doing nothing illegal yet i'm still told to read the TOS over and over.

Originally posted by optix
i got burned because i paid so much and lost it all because of the damn TOS. Every question i have results in a reference to the damn TOS. it just doesn't work anymore.

its like in kindergarden and telling the teacher on someone. that's how i look at it. i'm doing nothing illegal yet i'm still told to read the TOS over and over.

I'm sorry you feel this way and I wish there was more we could do to help you, but support is held within certain boundaries for a reason and it's part of the business model we use, I apologize if we didnt make this clear enough from the beginning.

... didn't expect so much fireworks though.

Ok I think it's time for a little "back to the roots/beginning":
As I said in my opening post. I do not think that RackShack is nessecarily bad business. I started this thread to point out exactly what the title describes: "What I don't like about RackShack". And maybe even what I beleive must be revised to make the company "good" and some day even "damn good".

The truth is though that at this moment RackShack is walking a, in my opinion, wrong and dangerous path. "What can you expect for that price" is NOT an excuse for bad service! The prices are like this to distance RS from the competition. That is called "marketing" and is standard procedure to succeed and ok to me.

As to Mark aka. Optix: Yes I helped him (a lot). And he is one of a few more ( you know who you are + no reason to reply here bashing ;) ) that I helped to not completely loose their hosting business.

Why/how come you ask? Well, my number (cause that's all you are at RS, sorry to say) is RS-3176. I am with them for almost 2 years which makes me kind of one of their oldest customers. And yes I do have one server with them which is used for non crucial backup purposes only. I had the RaQ that I "sold" since the beginning and was NEVER able to do something professional with it. That was of course 40-50% SUN's fault too I must say.

It was in a time when RS techs had to drive 50 miles to the data center to do reboots... it was hell :D

One last word to my friend Patrick Smith aka Patrick-EV1, which I valued again today due to the guts he showed by actually APOLOGIZING to the client although, in his opinion, the client is wrong in this case. That is the kind of public relations and customer anticipation RackShack should show. Maybe if Mr. Smith would run RackShack, things would be better...
Anyhow, Patrick has been a "live saver" to me many times as I have been to some RS customers. He is not only the most capable tech (chief of tech) at RackShack but one of the best technicians that I know and I know many. If it hasn't been for him there wouldn't have been "2 years @ RS" for me... even if only for non crucial applications.

Love to all
Rob

Originally posted by phpjames
I dislike the taxes thing. Its misleading until you actally get up the payment screen. Then it shows you the real price each month. Maybe they should change it from 99$ to 107$.:eek:

When you buy a basketball for $19.99, do you expect to cover your purchase with a $20?

Originally posted by DizixCom
I tried em, their prices were attractive. They have no QA, didn't even bother to look at /var/log/messages to see that the server they sold me wasn't working right.

I canceled, money lost, lessons learned, don't expect quality at those prices. Not yet, not from them.

They're products, when working correctly will help a lot of people get on their feet. I imagine a lot of people will also get burned however.

Good day.

Ummm.. The reason AUP/TOS agreeements are there so you can READ THEM! I think they offer some pretty good deals I have been happy with them so far support is sometimes a little slow and sometimes they dont look into solutions as well as they should but I have to say I have noticed a drastic improvement over the past few months.. I would say they give you more than your moneys worth..

When you buy a basketball for $19.99, do you expect to cover your purchase with a $20?

No of course not but it doesnt say with tax. I think they just add *plus sales tax to the ad.

Originally posted by Patrick-EV1


I'm sorry you feel this way and I wish there was more we could do to help you, but support is held within certain boundaries for a reason and it's part of the business model we use, I apologize if we didnt make this clear enough from the beginning.

There is something you guys can do: start offering money-back guarantees, even if it's just a 7-day money-back guarantee. I lost $500 because I realized the day after I got the server that there were many things I didn't like about the service that I couldn't have possibly known about until trying the service.

I agree w/ ya OKIHOST, but I think I found a better quote....

Originally posted by optix
i got burned because i paid so much and lost it all because of the damn TOS. Every question i have results in a reference to the damn TOS.

Originally posted by Acronym BOY


When you buy a basketball for $19.99, do you expect to cover your purchase with a $20?

... but HELL YEAH! actually I expect to cover it with EXACTLY $19.99 :cartman:

Originally posted by ToastyX
I lost $500 because I realized the day after I got the server that there were many things I didn't like about the service that I couldn't have possibly known about until trying the service.

Ok, I'll bite. What could you not have possibly known about until trying the service?

Originally posted by ToastyX


There is something you guys can do: start offering money-back guarantees, even if it's just a 7-day money-back guarantee. I lost $500 because I realized the day after I got the server that there were many things I didn't like about the service that I couldn't have possibly known about until trying the service.

It's not really feasable to offer a money back guarantee on something we cant control, which is the needs of each individual person, even if you couldn't have realized it until you signed up, our labor costs, setup costs and everything are still lost if we were to offer something like that. Everyone who suddenly realized they were in over their head would be asking for their money back and that's a loss to us.

OKI, you apparently didn't understand my message.

They have no QA, meaning when they built the server it wasn't functioning BEFORE they sold it to me. QA = Quality Assurance, get it? Guess not. They sold a malfunctioning product and when asking for assistance they offered only restores, which did not resolve the problem.

Again, QA = Quality Assurance. They should have a working product before it is sold. I read the TOS, I agreed to it, I didn't complain about it. I can support myself, big deal? It's misconfigured servers that I cannot gain physical access to and the support refusing to even acknowledge (at first) that the problem existed.

Eventually they acknowledged it and we have since gone our separate ways.

Oki, what does THAT have to do with reading the TOS? Nothing my friend. Nothing at all. READ IT.

P.S. The lessons learned were never go against your instincts. I saw attractive prices and jumped outside of my normal mode of operation. I'm still fairly new to the hosting industry, but not server management. I am used to the level of service I receive when managing Dell servers, in house or in remote locations. I am spoiled so-to-speak and will remain faithful for the forseeable future.

Why should they offer money-back guarantees? They have a steady stream of customers without offering a guarantee, so you are proposing that they just give away money left and right without the benefit of an eventual increase in customer base as a result? Am I missing something here?

Originally posted by MadSkilage
Why should they offer money-back guarantees? They have a steady stream of customers without offering a guarantee, so you are proposing that they just give away money left and right without the benefit of an eventual increase in customer base as a result? Am I missing something here?

Read DizixCom's last message. That's why, to prevent people like us from being screwed out of a large sum of money.

Patrick-EV1 wrote:

>our labor costs

Your labor costs nothing if you cannot satisfy your customers. I will always stay away from company which do not offer at least 15 days money back guarantee.

Originally posted by DizixCom
OKI, you apparently didn't understand my message.

.P.S. The lessons learned were never go against your instincts. I saw attractive prices and jumped outside of my normal mode of operation. I'm still fairly new to the hosting industry, but not server management. I am used to the level of service I receive when managing Dell servers, in house or in remote locations. I am spoiled so-to-speak and will remain faithful for the forseeable future.

Ok so it is my fault you are spoiled? Dont get mad at me because you only only wanted to spend 9k and got a KIA when you wanted a 7-series BMW.. Accidents happen.. If it is faulty hardware there are plently of ways to get it resolved if you cant with support.. Infact they send the contact emails of them in the welcome email.. I have also had faulty memory in a server and tech support did bump me around for a couple days and then I finally called and spoke to someone a little more up the line to get it tested..

OKI, yer not listening. :D

I tried their support contacts. Finally reaching Patrick via IRC is when the problem was finalized.

My whole entire point is simply that they failed to produce the product they sold me. Nothing more, nothing less. I guess I should be lynched for sharing my experience though, right? Okie dokie!

My whole entire point is simply that they failed to produce the product they sold me. Nothing more, nothing less.

Did they give you a refund?

If not, and if the server was truly non-functional or you were not able to use it for the period you paid for due to either:
1.) hardware problems
or
2.) initial misconfiguration which prevents it from functioning right out of the box so to speak, it should be no problem getting your credit card company involved.

No refund, I didn't even ask for one. It was working after about two weeks, I wanted to play around with it and see how good it was so I kept it a while. The financial loss wasn't enough to be concerned with really since I was able to prove to myself that I shouldn't look at up front costs, but long term which is a valuable lesson indeed.

Originally posted by qqqwww

Your labor costs nothing if you cannot satisfy your customers. I will always stay away from company which do not offer at least 15 days money back guarantee.

And you are well within your rights to do so, no argument there.

Obviosly you cant satisfy all of the people all of the time, everyone has different needs and reasons for getting a server, we cant presume to know what you're going to want or need, but we provide you with our contact information just in case something lower down the line fails you, and I've always readily given my email address out ( patms@ev1.net ), because I'd honestly rather resolve the problem than have someone get so irritated they feel they have to post here about it.

Here are some questions I have:

If I get a new Rackshack box, I want to make sure it is stable and everything is working as it should when I first get it, and if it is not stable or if the software is badly misconfigured I would expect Rackshack to fix it and to not have to pay for the time during which the box was nonfunctioning. Is this correct? Is there a minimum gaurantee for what will work when you first get the server? For example, is Ensim gauranteed to work? Are there specific guidelines as to what is gauranteed to work on a new RackShack box?

If we bought the Ensim CP from Ensim, support would be provided by Ensim? Is Ensim on the RS servers officially supported by Ensim?

Also, I would be uncomfortable leaving a box online for the first week or two while I make sure it is 100% stable as supplied by Rackshack if it is not secure as supplied. Is there a list of things which can and cannot be modified before "the warranty is voided?"

... answer panopticon's questions cause I think they are justified and I (and I guess many others) would like to see them answered.

This is also IMHO a good, non-bashing, rs<->CLIENT approach... yes, I wrote "rs" in small and "CLIENT" in big caps to underline the weight of IMPORTANCE! ;)

There is something you guys can do: start offering money-back guarantees, even if it's just a 7-day money-back guarantee. I lost $500 because I realized the day after I got the server that there were many things I didn't like about the service that I couldn't have possibly known about until trying the service.

Does anyone else think of Rackshack.net as Donhost.com? Extremely nice when you're interested in purchasing a server but once they have your $600 or so, they burn you like you're worthless. It will backfire I promise.

EDIT:
This is what I just recieved from their famous RS support regarding a refund. "Per our AUP/TOS section 11 all monies colelcted by RackShack is non refundable. There will be no refunds issued. If you still desire to close the account, we must be able to confirm the account information with your email. "

**** THE STUPID TOS! It's their little security blanket. I regret signing up. Its because of the $50 for referals that people on WHT push it so much. I am warning all.............although rackshack is cheap, you get what you pay for. Invest a bit more and have the damn thing work and have the support to back it. That's just what I see. That's my challenge.

:eek: harsh

Originally posted by optix
**** THE STUPID TOS! It's their little security blanket. I regret signing up. Its because of the $50 for referals that people on WHT push it so much.

:rolleyes: I don't know about that. I like rackshack and haven't had any major problems with them (*knock on wood*). And since when have you seen referral links for rackshack's affiliate program in wht?

Originally posted by optix
Its because of the $50 for referals that people on WHT push it so much.

That is not true. I expect that many people were quite unaware that any referral credit existed (I certainly was unaware), and in any case it would be impossible for someone to gain such a credit for "promoting" Rackshack here anyway.

If anyone ever tried to post such a referral link, the CDS would remove them quite promptly, I'm sure.

**** THE STUPID TOS! It's their little security blanket.And why shouldn't it be? That is why it exists to begin with. If they can't use it then why have it at all?

When signing up you are free to stop at any time if you disagree with what their terms state, it's easy really. Otherwise you take a chance, a chance many people are extremely happy with. They must be doing something right, several people have more than one box with them and seem perfectly happy.

1) Want to upload and check their site BEFORE their (already existing/running) domain gets propagated so there is no downtime.
2) Use external NS hosts like mydomain.com and IP/MX POINTING is the best option for them rather to rely on some NS they don't know.
3) Yeah, for SSL
4) Anon FTP
5) Last but not least some people do not have/do not want a domain name cause they want to store some documents or use the account as a (legal) site to download something and files are beeing linked to from another site.
6) Site mirror


1) with the ensim control panel just type in the server IP# and the /~dirname/ and you can go there.

2) not an issue

3) agreed

4)using the ensim control panel just allow the account to have anon ftp and then it is ftp.domainname.com user ftp@domainname.com and there you go

5) again server IP# + /~dir/ for their site

6) don't know enough about site mirroring to say anything


My main problem is the host bashing that is going on. You are compalining about the price and service. The price was there for all to see, the service or lack thereof was also listed. I am not the most knowledgable person in the world, when it comes to servers, but I suggested to my friend that we go with Rackshack because of thier prices. We got our server in Febuary, I have had to call them 3 times, 1 time because of mu idiocy, 2 for reboots, longest I was on hold waiting to speak to someone was 2 mins. the longest I was on hold total was 10 mins. while the customer service rep I was talking to called over to the data centre to get my system rebooted, I was on hold while he was waiting for word that it was rebooted ok.

Instead of bashing a host just go elsewhere. lately when I come to the forum all I see is bashing of one host or another, posting your poblems with a host is one thing but 4 pages of host bashing is silly, it is the me too thing, one person bashes so everyone else bashs.

... read my posts VERY carefully m8! Did I BASH anyone in any way?????

Ok, you disagree with some of my points, which is perfectly ok to me and in YOUR individual case my points might really not apply... sure why not.

But there is one thing I really did by all means NOT do.... and that is BASHING

Sorry but I do not accept or tolerate that you said this about me in this case because it is NOT true :(

I am amazed at people like DizixCom. But I'm not going to start a flame war. Its not worth my time. But I will do anything in my power to tell people about RS and their terrible system of business. Simply pathetic.

If you haven't had problems with RS then I guarantee you will. That's a promise. I'm sure you can find that in their damn TOS. Little babies in their stupid company.

..................people will know..................

EDIT: I DON'T MEAN TO BE SO HARSH BUT THEY JUST BURNED ME SO INCREDABLY BAD. THEY KNOW ****-ALL ABOUT THEIR SERVERS. AND THEN THEY TRY TO TURN EVERYTHING AROUND ONTO ME.

I don't promise you will have problems. Sure, you might and there's a big chance you will, but there's also a chance you won't. As long as you never need support or upgrades then you'll have no problems. ;)

Originally posted by optix
If you haven't had problems with RS then I guarantee you will. That's a promise.

Kinda going out on a limb there, eh :rolleyes:

I'm sorry you feel this way and I wish there was more we could do to help you, but support is held within certain boundaries for a reason and it's part of the business model we use, I apologize if we didnt make this clear enough from the beginning.

you wish there was more you could do? How about provide your customers with what you claim to provide. If I could get my money back, I would be happy and never speak of this again. Can I please have my money returned to me? At least half of it? Until then, well........ this will continue.

I have just finished my report of rackshack to the "Better Business Bureau" for an investigation. I have all records of all fees and logs on my server. This is in a hope to get my money returned. Plus it will help other people get an understanding of how RS works. It is starting. :angry:

optix, just out of interest, do you think the BBB will be successful with your complaint, I have heard in the past that the BBB are not exactly what they are made out to be?
just a thought.

Rally, they are effective if more than one person complains. They will launch a complete investigation about the company. People trust BBB and companies on the BBB black list lose a lot of business. If I have my money returned, I will end the complain instantly.

Update: I have recieved two more emails from people who have also sent in reports about rackshack. The investigation will begin soon (they sent the "complainers" personal emails stating so). They will also publish a report when this all goes through, even if I don't recieve my money. If I do, then there will be nothing.

That is all. To rackshack: I am sorry it has come to this but the uncooperative attitudes I recieve in emails and via phone calls just pushed me over. Business will drop.

thank you.....:) :) :blush:

Originally posted by optix


you wish there was more you could do? How about provide your customers with what you claim to provide. If I could get my money back, I would be happy and never speak of this again. Can I please have my money returned to me? At least half of it? Until then, well........ this will continue.

I have just finished my report of rackshack to the "Better Business Bureau" for an investigation. I have all records of all fees and logs on my server. This is in a hope to get my money returned. Plus it will help other people get an understanding of how RS works. It is starting. :angry:

Again, you still havent told me what we didnt provide to you that we promised you? You said we didnt offer you support, we _blatantly_ dont offer software support. I wasnt aware that adhering to a TOS/AUP ( Or contract ) that you agreed to when you signed up was grounds for being reported to the BBB? In regards to "You will have problems", we have easily thousands of servers we've never even had to fix anything for, it's the few that have problems that scream the loudest.

That would be be like me reporting my apartment complex to someone because they wouldnt let me out of my lease without paying a sub-let fee when I wanted to move.. You agreed to it, you're bound to what it says, if you didnt like it, you shouldn't have continued to order.

What have you not provided? Reliability, helpfulness, care for the customer, fairness, good software, support.......the list goes on and on. I wasn't calling for software support. You guys screwed up the install on my system in the first place and then charged me for it. My server went down every 2 days and I got the blame for it! That's not how business works.

The support ask me what's wrong with the server when I asked them first. They don't know what to do. This has nothing to do with the TOS. That's just another major flaw of your company.

Patrick........can I please have my money back?

Originally posted by optix


The support ask me what's wrong with the server when I asked them first. They don't know what to do. This has nothing to do with the TOS. That's just another major flaw of your company.



Right, you manage the server, obviously you're the person who should know the most about why it goes down, we dont manage the server for you, you are the server admin. Maybe if you provided me with what your RS# was I could at least look at the issues you had.

That would be be like me reporting my apartment complex to someone because they wouldnt let me out of my lease without paying a sub-let fee when I wanted to move.. You agreed to it, you're bound to what it says, if you didnt like it, you shouldn't have continued to order.

I understand the apartment thing but if the apartment door always was locked and you couldn't access it, and your belongings continued to dissapear, and you kept having to "re-buy" all of your furniture, then OF COURSE you would report them for not returning your money. I'd hate to see rackshack run an apartment building. They wouldn't care what happened and then would roll around in the money the ripped off.

I agreed to the TOS because I expected no problems. Boy was I ever wrong. That's a major thing I regret. Please, just return my money.

... but the truth is - and that really suprised me to be honest - that in Optix's case, RackShack and it's organs (Support, Customer Care) was not the usual "not as it should be" but really BAD.

I have troubled/involved myself with that case, as others too but with this more then others, because he really came "crying" to me with his problems. Ok, he is very mad now and maybe he should be more "diplomatic" but his accusations/problems with RS are/were indeed as he claims. I saw/heard it with my own eyes/ears. He had over 10 really loyal and paying hosting customers in almost notime and RackShacks carelessness really TRASHED his profitable hosting job. I saw it happen.

Again to remind you: I am NOT bashing! My thread is called "What I don't like about RackShack" and NOT "RS sucks" or anything! It is/was meant to encourage RS staff and their boss who hasn't even got the guts yet to reply here by the way :rolleyes: , to IMPROVE their dedicated hosting.
And once more: I DO have server(s) with RS, non crucial though and for example their uptime is great, but that does not do any good when basic things like mentioned by me and others are not met as well.

Peace
Rob

Right, you manage the server, obviously you're the person who should know the most about why it goes down, we dont manage the server for you, you are the server admin. Maybe if you provided me with what your RS# was I could at least look at the issues you had.

Of course I'm the admin. But if there are fricken hardware problems on the server, how am I supposed to admin that? If your connections continue to drop and the server won't ping, what do I do? I call you guys!

I don't call for minor things. When there was nothing I could do, you guys should help. If you don't know what to do, you return my friggen moneys and not be so rude.

Why dont you give me your RS#? And I cant authorize anything having to do with a refund, so please stop asking.

Why dont you give me your RS#?

because i don't know what you will do with it. please return my money.

If I cant look up your account, this conversation is over.

... this is turning into a CHAT THREAD... please don't :blush:

Hey Patrick, good to see you ;)
His RS number is RS-12236. Please get this resolved guys. No need to be rude. The Rob loves both of ya :cool:

PEACE, I MEAN it! ;)

Originally posted by Patrick-EV1
If I cant look up your account, this conversation is over.

my opinion as a 3rd party, your conversation should never have started at WHT,

RS, or any other company for that matter should be providing tech support off the forums

optix, goto RS's website and push for tech support there, give them the information they are requesting so they can help you...

You're right and I apologize, but we obviously cant sit by while someone slams us.

Originally posted by akashd


my opinion as a 3rd party, your conversation should never have started at WHT,

RS, or any other company for that matter should be providing tech support off the forums

optix, goto RS's website and push for tech support there, give them the information they are requesting so they can help you...
Agreed, and I think we've covered anything that will be covered in the thread, maybe twice or three times now. Support questions get emailed, discussions posted.

I appologize for all the posts as well but akashd, I'm not looking for tech support. They couldn't help me anyways. The only reason this has turned into a chat forum is because we are posting fast. If others want to post, they can post.

"Spank you very much happy helper akashd". lol

Originally posted by Patrick-EV1
You're right and I apologize, but we obviously cant sit by while someone slams us. Then let em slam ya.
Nobody else can use this forum for a support forum.
RackShack should be no different.

You lead by example.