Hey,

Can someone confirm the following service description states a 30 day money back guarantee:

http://www.rackspace.com/dedicated/dedicated_overview.php?showMoreSupportInfo=true

Thanks.

Yes its there

Are you having some trouble with RS?

I can't remember if they had the 30 day money back guarantee or not when I joined Rackspace.com, but I had no need for it anyway since I've been with them for about 8 months now.

Alan

Well this company http://www.rackspace.com is not following the law. They have/had a pledge along with other details about new accounts stating a '30 day money-back guarantee'. When trying to take advantage of this pledge, they are claiming its on the site by mistake and don't offer this pledge any longer.

Well excuse me but making sales based on a clear pledge then claiming it doesn't count is surly a breach of consumer laws.

So, on the bases of their comments, you can take from that nothing about the services they sell is for real, as they will claim immunity by excuse for any sales pledge they don't want to honor.

- Be Warned.

IANAL, but I know an awful lot of law students here in Oxford...

If the 30 day money-back guarantee is in their contracts, they are bound by it. If it is advertised on their website, they are only bound by it if they fail to correct the error reasonably promptly upon being notified of it. The law acknowledges that people make mistakes, and unless the error resulted from a party acting "without due care" there is no resulting liability.

Are you sure that's correct?

You see a sales notice that says "chrome wheels this week" but then you don't get the wheels when the car arrives because he forgot to take it down last week. A sale is made on the bases of material that describes the sale at the time of sale - to then change the terms governing THIS sale AFTER you made the sale is a blatant breach of consumer law in the UK anyway and I'm having US law checked on this.

Such terms would be listed in the contract you signed when you bought the car.

This has now been resolved as I was correct about the sales description having to be met. An email to the head chief and a report to the Texas better business bureau has encouraged them to follow the correct course of action.

Not a pleasant experience though.

Cheers,

Eraser,

Why did you decide to cancel your dedicated server with RackSpace.com?

I agree if it says it on their website they should do it but when you sign up with RackSpace and most others you sign a contract so you better read the fine print because when push comes to shove they will always refer back to what you signed.
You could offer 20 gigs of tranfer for $1/year on your site but have me sign for 1 meg of tansfer for $100/day on the signed contract. If I signed it I would have to pay $100/day. :D Is is right? should someone advertise (in error or not) and not offer it? NO!!! "ARTFP" Always Read The Fine Print

I'm not a real lawyer I just play on on TV

Robert