Hello Everyone,

Ematic is now offering special terms to hosting providers who are readers of this forum.

We're interested in forming solid relationships with hosting providers in preparation for the release of our latest product, private label e-commerce. This solution allows any firm to sell our e-commerce solution under their own brand, under their own domain, to customers of their choice, and at the prices of their choice. We believe ours to be the most versatile, capable 3rd party processing solution available for resale. But we want you to be the judge.

As an introduction to our service, you may purchase our e-commerce service for yourself at rates well below even our wholesale prices.


* No set up fee.
* No monthly fee.
* No statement fee.
* 4.5% Processing rate
* $.50 per transaction.
* Accept Visa/MasterCard, American Express and Discover


To get this special rate, please enter the code webhostingtalk in the referral box when you sign up at www.ematic.com. We don't know how long we'll be able to offer these rates. We simply hope using our service will get you thinking about becoming an Ematic private label client.

Please note:

1) This offer is available to US/Canadian and International merchants that do business primarily in English.

2) You will initially be charged a small amount between $.02 and $2 to verify your identity.

3) You'll be able to log in to your account immediately after sign up.

4) All the forms you need to finalize your account are available online, so you'll be able to begin receiving payments promptly.

Ematic e-commerce includes features that hosting providers find useful, including recurring billing and integration with any shopping cart.

Thanks,

Ematic Staff

any question call us toll free 1 877 840-1348 or email help@ematic.com

How does the money get to me?
Do I get statements?
Are they online or snail mail?
What is the charge back rate?
How long have you been in business?
Is there a limit to transaction size?
Does it depend on the amount of the transaction how fast you get the money?
You get the idea... Where all the answers to everyday questions?

I'm interested.
But first, can you answer what FocusOn718 asked above. I also want to know whether you have telegraphic transfer option for international customers or not? And some more information about your private label e-commerce?

There is an FAQ posted at our web site at http://www.ematic.com/cgi-bin/ematic/users/procgi.pl/code/static.p?page=/about/faq.htm#8

You can review our offering (DEMO account) at http://www.ematic.com/cgi-bin/ematic/demo/procgi.pl/code/ecmadmin.p

You can see an example of our Private Label solution and its administration at http://sell.ipgroup.com


How does the money get to me?
We ACH funds for free to USA bank accounts or by company check. For International merchants we can wire funds at our cost of $27 or send company check


Do I get statements?
Are they online or snail mail?

You may review every aspect of your account online. We don't send statements by regular mail


What is the charge back rate?

We hope you never have any chargebacks but the rate is $15. To reduce fraud we send emails to your customers and letter by regular mail. Both are fully customizable


How long have you been in business?

Ematic Inc was spun out as a private corporation from Information Projects Group, Inc., co-developers with BPS Software of Houston, Texas, of PowerTools for AOL, the most popular add-on software for America Online. Ematic was incorporated in State of Delaware in April, 2001.


Is there a limit to transaction size?

There is no minimum and within reason no maximum. We do verify orders with your customers.


Does it depend on the amount of the transaction how fast you get the money?


No USA/Canadian merchants are paid 10 days after transaction date. International merchants are paid 15 days. You can check schedule of payment online.

You can sign-up and begin to immediately process orders. All the forms we require for receiving payment are online. You can print them out and fax them to us.

Private Label allows you to completely brand our solution as your own. It integrates with your own domain name although it runs on our servers. Just determine a word to replace www in your domain name and then point this sub domain to our server by updating your DNS record.

We bulk rate our fees to you and you can mark them up to your customers. For more information see our home page and complete form under Private Label or email partners@ematic.com.

Happy to provide additional information here or by phone or email

I called the toll free number listed on your web site and they answerd with something other than Ematic.. I asked if they were Ematic they said no. I verified that I called the number correctly... I did. What's going on? :)

Your service seems to be pretty good (by the way, if you just got a fax call on your voice line... sorry :) (i'm stupid today))

The site keeps kicking me out though for some reason, all my information is verified and I faxed in all the documents - I think you need a little bit better documentation. (Just trying to get your service more user oriented).

I think your system should send confirmation emails to the person signing up? I got none, that's just odd :)

Check your e-mail too, I sent in some inquiries but I am unable to get in touch with you by voice.

Sorry, we just updated our web site. The number is 1 877 840-1348

Ok, I signed up for your services... I got my account verified or whatever... you charged me a little over a buck and everything like that... I was trying to figure out if I get that dollar back, it is not refunded to my card so I was wondering if it was in my ematic account (not that I am worried about the dollar, just curious.) I tried to log in again, I was a little sleepy at the time and I couldn't remember what I setup as my username... and I couldn't find an email from you with my account details... did your system send details automatically? Anyways I was pretty sure I remembered, the problem was that when I try to login it sits there for about 2 minutes and gets nowhere...
I think you need some faster servers... this makes me wonder how long it will take for one of my client's orders to go through...
I would suggest you get yourself a new host, or a new server ASAP, as this does not look very professional, it is just too slow. I had this problem with your servers being slow when I was setting up my account too... I was busy doing other things at the same time so I wasn't worried about it, and we all have our slow days so I figured it would go away... nope, still slow...

Thanks for your post. I'll try to answer your questions here.

You set up and account with us on 4/9 under the name TheException (no spaces). Ematic account names are not case sensitive but password are case sensitive. We currently do not send a confirmation email as we let the user select their own account name and password so there is no delay in having access to their account.

However, we will be putting in place a confirmation email.

I am having help@ematic.com change your password and send you a new one so you can access your account.

The amount charge to your card is for verifying your identity. When you log into your Ematic account you will be prompted to enter the amount that was obtained from your card statement or credit card company. Your account will then be marked as verified.

Let help@ematic.com know if you have any problems.

Most likely you experienced slowness because you did not provide the right password. Nevertheless our system can be slow due to any number of reasons. We have a lot of free users of our email software that we are in the process of moving off our platform. We are also transitioning to a complete Java solution which should really speed up database access. This will be done by the end of May. Its not a server issue but database access issue.

However, once you have access to your account you should try submitting some test orders. This will give you idea of what your customers will experience. You can request a refund for any order or reject it, if set to manual processing, by sending email to help@ematic.com.

I hope you will bear with us as we move our solution to complete Java solution which will rectify the speed issues. This should be completed by end of May.

I'll have new password issued to the email account you provided during registration.

Thank you very much Ematic, got your email.
I liked the response time, especially considering I didn't actually contact you directly.

That makes perfect sense with the speed, I would imagine it will be much faster after the changes.

Thanks for everything.

P.S. I will post back here later to give some further feedback on Ematic's service, but so far looks pretty good!

Is this special offer still available?
I tried to sign up at your website but I got a broken link.
Your private label plan looks pretty good but it is not clear enoughStep One: Agreement
Complete the Ematic Private Label Service Agreement, which includes terms of use; the Ematic Private Label one-time set-up and monthly maintenance fees; and our base merchant fees for set-up, monthly subscription, and transaction and processing fees.
How much is the Ematic Private Label one-time set-up and monthly maintenance fees?
What name will appear on credit card statement, Ematic or my Private Label?

The special offer for using our processing services by entering webhostingtalk when signing up at Ematic is still available. However, as we roll out our Private Label solution we will stop taking registrations at Ematic.com to support our distribution partners.

We need some information about your company in order to provide a price quote for Private Label. You can complete a simple form at http://www.ematic.com/cgi-bin/ematic/users/procgi.pl/code/plrequest.p

We are working on the the ability to write details to the customer credit card statement. Ematic will always appear but we may be able to include the PL name. This is still in development.

Let us know if you have any other questions

Are you going to lose the ability to process Mastercard like the news stories are talking about?

We will be able to continue to process MasterCard orders as well as Visa, American Express and Discover.

If you have any other questions feel free to call us toll free at 1 877 840-1348 or 703 435-9286.

Thanks

Originally posted by Ematic
We will be able to continue to process MasterCard orders as well as Visa, American Express and Discover.

If you have any other questions feel free to call us toll free at 1 877 840-1348 or 703 435-9286.

Thanks

Even if Mastercard goes through with this policy change?

I have sent an email using the contact form on your website, about 3-4 days ago still no reply, except for an auto-email saying ( we will reply withen 24hours).
What's going on?

I am very sorry about that. We don't use auto email responders although support personnel could have sent a short note to you.

I could not find your message.

Could you please send email to either help@ematic.com for general assistance or techsupport@ematic.com or call us toll free 1 877-840-1348 or 703 435-9286

Thanks for your post. The proposed changes do affect us as they do all 3rd party/aggregators. However, this is slow moving industry and I am confident we will be able to comply with any rule changes and/or make necessary adjustments.

Ok, thanks Ematic, sounds good.
I hope Mastercard doesn't make it to hard for all the 3rd party processing companies...

I'm trying to contact Ematic, but there's no response. Is this offer still available?

Regards

yes the offer is still good. Just enter webhostingtalk as REFERRED BY and you will receive the discount.

You may sign-up at the following url https://www.ematic.com/cgi-bin/ematic/users/procgi.pl/code/mercsign.p

If you have any questions please call toll free 1 877-840-1348

is the special offer still available
I really want to signup

Thanks