Hi All,

http://revecom.com/faq/index.htm#140
point 18 said:
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* What type of bank account is required?
The only requirement is that it is a business account, not a personal account. For set-up we will require a copy of a void cheque with your business name imprinted. If not available with imprinted business name, we require an IS Funds Transfer form filled out by your bank.
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So we can not apply their service if we are only have personal bank account?
In other word: they will not send our money to our personal bank account??

Thx.
Soda

This is where I got the idea that one *needed* an account in the first place, however Greg said that you don't even need one at all, so go figure.

(By the way, thankx Greg for that info in the other thread).

yeah, I don't get it also, before I got my merchant account, I tought of going with them, but I never got that specific question answered

I am currently in the process of applying to Revecom. I have completed all of the onlined forms and requested payment by US mail. I have business bank account, but no where have they asked for that information. I have noticed a couple of errors in the FAQ so I wonder if that is just not out of date information. When I am approved, I will let you know what was required.

Yup, right with you there Chicken. When I signed up I was looking at the same page. I must have spent hours on their site as I loved what I saw, just needed the right answers. There is/was something buried way in the back somewhere about not needing an account. I think the general idea is, that if you want funds wired to you then you need a business account. If you're happy with getting a check then they just need your mailing address.

I was going to go look for it earlier but their site was down *again*. Oh yeah, when their front end goes, the backend is still running fine. That was another concern of mine as their website tends to disappear a bit.

Greg Moore

The last time you brought this up on the boards (yesterday was it?), I tired to access the site and it wasn't there. I meant to ask you about that. Good.

It seems better than instabill, which isn't all that bad, just that they take too much. I don't even have too much of a use for it now, but I'd like to find some alternatives to full merchant accounts (charge or harbor, I suppose).

I have been given a customer ID and password for my merchant control center. I have faxed them the required paperwork and contracts and still no request for a business checking account number. My mechant control center still says processing status: test, so I guess I am not fully operational unless there is something I am missing. I'll keep you posted.

Hi,

Keep posted here Marty,

I'll be more happy to hear as many as experience with this company before I decided to use their services.

All the best.
Soda

Marty,

It'll stay in test till they confirm your paperwork.. You *may* want to email them just to make sure. They took a while with mine, but I posted it in sooo. :)

FYI, the digustingly slow speed of the test server isn't the same as the live one. Once you go live things speed up a lot. I buzzed them about that as I timed out a lot under the test server.

Greg Moore

Originally posted by akashik

FYI, the digustingly slow speed of the test server isn't the same as the live one. Once you go live things speed up a lot. I buzzed them about that as I timed out a lot under the test server.

That is good to hear. I was beginning to get worried. However the time they are taking to verify the paperwork and get me out of test mode makes there claim of having accepting orders via credit card in 24 hours untrue. I have been going now for nearly 36 and can only process test purchases.

Marty,

I signed up with Revecom in October and for the longest time was stuck in "test" mode. You should contact Customer Support and ask them to change your Status. I did. They changed me over to "live" immediately. They wrote back telling me they had been waiting for me to tell them that I had finished testing my links and setup and was ready to go "live". So write them and tell them you're ready to go "live" now.

Sean

Thank you. That is good piece of info.

I signed up for an account and a day and a half later I emailed them telling them that I wanted to go live, 20 min later I was live. I have had a good experience with Revecom so far.

I've been using them for the last couple of months and although I have no complaints with the service itself, I find the support/help can be seriously lacking. They do act quick I've noticed, when you say there is a problem with your account. And if you are having a problem support@paysystems.com is the place to go.

In Dec, there was a statement made about money being deposited (to business accounts) coming into effect Jan. 01, 2001, and won't be effective till Jan. 05, so they may still be working on putting together the send-outs. My checks come fine but would much rather have the auto-deposits. Before Jan. 01 there was a $35 US fee for each deposit so I turned it down at that time. As far as I know though, personal accounts are still OK.

I played telephone tag with a rep today and will find out Mon. re: the auto-deposits and a few other questions I have. Look here for a post Mon. night on this. My checks have been received (and cashed) with no problems and at this point, for those without a Merchant Account, Revecom/Paysystems is a pretty good service to be using.

Last night I sent an email to support@paysystems.com requesting that my account go live. I put in a support ticket yesterday morning requesting the same thing. This morning, I received a response to my email that my account has been activated. I have yet to recieve a response to the support ticket entry.

Summary: I have yet to give them a business account number, so as long as you choose to receive your funds by "check in the mail" you do not need a business account to use Revecom. If you need support use the support@paysystems.com address and not the support ticket system.

I will be updating the purchase links on all my websites this weekend, so I will keep you posted if I have any problems.

Are there any countries they will not be able to accept credit cards from?

Can one enter costumers credit cards manually (phone & fax)?

What are the charge back fees? (this can be very high)

Will I be able to give refunds to my costumers? Any costs involved? (someone might use the 30 day money back..)

anyone knows?

Since it isn't a merchant account, you can't enter in the #'s manually. If it is similar to instabill, then there is a place to enter in the order number for a refund (you do it for the client).

Well, I do think your customers can enter the # by voice.

I saw this on their site.

"Voice Ordering (Live person for customers not comfortable with entering payment information online)"

Charge back = $25 fee.

I do not know what the costs are for a refund. Probably the same as processing the transaction in the first place. After my account went live Saturday morning, I took my first order within a couple of hours. It was processed without a hitch and settled in 24 hours as promised. I will let you know how the mailing of funds goes when I reach that point.

At this point, I am very satisfied. No business account was required. This is probably due to requesting that the funds be mailed to me.

Say a costumer used more bandwidth this month then he paid for, or upgrded his plan.
Can I bill them automatically?
Or will they have to resign-up?

Originally posted by energy
Say a costumer used more bandwidth this month then he paid for, or upgrded his plan.
Can I bill them automatically?
Or will they have to resign-up?

If their bill has to change in any way you have to rebill them. If it's just for extra bandwidth for one month you could just make out a second one time bill for them.

OK, here's the scoop straight from Revecom/PaySystems.com. Toll Free # 1-888-751-0744

At signup, you determine if personal or business account.

If checks are to be mailed just basic information is required on the signup page.

For both accounts you will still need to Fax them the Agreement they provide you.

For both accounts a basic check is done on your: Web site, Domain Name history and Criminal record.

If business account -and- you want automatic bank desposits:
*-you "must" live in the U.S.A. and more information will be required.

For both accounts, prior credit history is of no matter, even if Bankruptcy was declared.

Chargeback costs, in US funds: $20 for North America, $50 for Europe, $100 for offshore accounts

Refunds are Free and if excessive, your account could be closed.


The Big News
They will be providing order acceptance by phone and are going to install Customer Support. The phone orders will be a $2 charge but no charge was mentioned for the Customer Support. Will probably know (for sure) in late Feb as the target date is by the end of Feb. for both.

The idea with the Customer Support is that they were using an outside company to take orders and as we all know, people usually also have questions about the company, packages, add-ons, etc. The people answering the phones were not very professional so Revecom/PaySystems shut down the service till they found another company that could handle everything, in a more professinal manner.

Each person/company will be responsible for providing Revecom/PaySystems with as much detailed information on whatever you want, so the Reps will have a database of prepared information. If questions are asked that fall outside of your supplied information, the call will be passed over to you. Not sure of all the details as they are still being worked out.

I was also told they currently have clients with payments "over-and-above" $100,000 US per month.


I know I didn't ask everybodies questions but this contributes my half-hour on the phone with Philip. :D
Please feel free to add-on what you've found out, and we can build an excellent reference to any questions regarding Revecom/PaySystems.

Can anybody answer precisely, does revecom need bussiness bank account or it can be personal account?

it can be a personal account
I know from personal experience

Originally posted by Website Rob
And if you are having a problem support@paysystems.com is the place to go.


What is http://www.paysystems.com ? I've been to theyer site and it only show a intro and e-mail address.

PaySystems.com is the Parent company of Revecom.com.

Originally posted by Website Rob
PaySystems.com is the Parent company of Revecom.com.
It's strange then why they can't make a normal site?

I would guess that Revecom.com is the main (or front-end) site and PaySystems.com in the back-end. Once you're hooked up everything goes through PaySystems and there is no need to go back to Revecom.com.

A bit different I'll admit and probably done to seperate the Marketing end from the Revenue stream end. In the 4 months I've been with them though, I only have good things to say. To me that's the bottom line. :)

Does anyone know how long we have to give a refund before we are penalized?
For example, most hosts give a 30 day money back guarantee... say 25 days go by and the client wants their money back,
is it safe to give the refund through revecom or is it best to refund the client in a different form?

If in a different form, which way is best (money order, international money order for overseas folks)?

thanx :D

Originally posted by Elena
Does anyone know how long we have to give a refund before we are penalized?
For example, most hosts give a 30 day money back guarantee... say 25 days go by and the client wants their money back,

I did some checking on this and as far as I can tell, the refund is the total of the initial amount charged. So essentially it'll cost the % plus the $1 to you. It's not a lot as long as it doesn't happen all the time I suppose. I'd call it the price of convenience. :) If the transaction is still pending, it just gets voided.

Greg Moore