I'm sure I'm not alone.

Tech call/email/ticket. Typically starts off---

"Is something wrong with the server?" <insert complaint here>

Today, I get a phone call (paraphrased, I don't memorize well).

customer - "Is something wrong with the server?"
me - "Which server are you on?"
customer - "I signed up 2 weeks ago"
me - "That'd be server 6, no problems reported, what's wrong?"
customer - "my flash is REALLY slow to load, I timed it and it took like 3 minutes!"
me - "Well, that is a long time"
customer - "I thought this server is on an OC 48?"
me - "Yeah, it's on one with an OC 12 backup, I routinely see over 1 meg a second downloading files"

So....

I check it out.

Here's the ls entry:

-rw-r--r-- 1 xxxxxxxx psacln 8489509 Mar 29 18:11 flash.swf

Yes, I think it's my server :angry:

ouch

Oh my that's a big flash.

3 minutes is too fast for that size.

Hm ... I can download that kind file in around 4 seconds ....



but to my server, not my PC :D

cheers,
:beer:

Yep :). I hate when people run to you the very first second something goes wrong, without looking back at changes and seeing how they've affected it, or if it's just a hickup or something...

"Is something wrong with the server?"

..."What problem are you having?"

"never mind, I have it working now"

And repeat :P.

That's just over 8MB correct? Unless my math is wrong, which at this hour wouldn't be surprising...

8 mb indeed. *Pats chicken on the head*
*runs away in fear of chicken biting my hand off*

I was affraid to ask, I thought my eyes were just playing tricks on me :).

That's pretty big :D...



"Is something wrong with the server? It seems to be taking considerably long to download this 304MB file, I thought this server was fast?"

Yes that is 8 megs.

Funny thing is, he told me on the phone at one point it was 8 megs, and my mind refused to hear that. The thought that someone was on the phone complaining about a flash loading slow that's 8 megs big just doesn't COMPUTE!

Here's another (I just solved this one):

It take a good minute or two to authorize before it will start to download or send my email. yet on my new domain that i have started about a week or two connects and sends in no time at all. Is there anything on my end or your end that we can do to fix this problem?

Thanks

Open trouble ticket for 3 days.
Half a dozen responses later, I finally do what I should have at first (the customer assured me because I did ask, that he had ONLY A COUPLE emails on the server so that could NOT be the problem).

cd /home/spool/mail
ls -l xxxxxxx
-rw------- 1 xxxxxxx siteXXX 23901437 Apr 8 21:28 xxxxxxx

Oh well at least that trouble ticket is closed.

I was looking at it like.... hmmmm, that can't be right, I must be tired or confused, or ??? :eek:

Originally posted by Dixiesys

cd /home/spool/mail
ls -l xxxxxxx
-rw------- 1 xxxxxxx siteXXX 23901437 Apr 8 21:28 xxxxxxx

Oh well at least that trouble ticket is closed.

I win!

-rw------- 1 xxxxxxxx mail 68837944 Feb 25 01:48 xxxxxxxxx

The file is so big that iPOP gives up after a while...

Client: "Can't you allow me to store more emails?"

:eek:

When I started working for a local ISP doing technical support a few years ago, my very first call was someone that had problems checking their e-mail. I spent 30 minutes trying to figure out what's wrong, but I had no clue. My supervisor was also helping me since it was my very first call ever. Turns out, there was an 8 MB e-mail sitting on the server! From that day on, that was one of the first few things that I checked. You'd be surprised how often that happened.