Hi there ,

I creat auto open ticket configure for Osticket program that when one person send mail to me , It will open a ticket .

But if the mail of him has auto response , my mail and his mail bombard by this program !!! beacuse this program send alert mail to him for new ticket and his mail response all of alert mails ! :bawling:

what should i do ?

set a limit for how many times the same email address can submit a ticket within a certain time period. After the threshold has been reached, stop sending auto-replies.

So keep track of recent email addresses that have submitted tickets, and compare each new incoming ticket against that recent list ... etc, etc.

Thanks for your answer ,

This is already my configuration :
Min. Email Interval (seconds): 60
Maximum Open Tickets: 20

but I still have this problem :(