Hi,

I have a reseller account with my own NS1/NS2. I have pointed all my domains to my DNS but something is not right. After contacting my provider they told me to contact my registraar which i then did and received the following responce.

Thank you for contacting customer support. Unfortunately, we cannot assist you with configuring your actual name server. This is part of the configuration of the nameserver itself. I recommend searching your favorite search engine for more information on how to configure zone files for a domain name server.


I am clueless right now. I need my domains to work, but there seems to be a problem with resolving.

I would apprecaite any expert analysis of this case, and some helpful responces.

Thank You Very Much,

Imaginative

Imaginative,

While I can't offer any resources I can take a look into things if you would like! :)

What you'll want to make sure has occured:
1. The nameservers were registered with your registrar

Hi,

Thanks for your fast reply.

My domain names were registered mostly with x-registrar.com and my hosting is with eagerhost.com

I don't know what else to do, the two companies always tell me to bring the problem elsewhere.

Thanks

And what is your domain name having troubles (the main one no doubt)

Hi,

I didn't quite understand your reply sorry :(

I got this email from x-registrar earlier today, might be a clue.


Dear
Thanks for contacting customer support. The nameservers are entered correctly and the nameservers NS1.IMAGINATIVE.BIZ and
NS2.IMAGINATIVE.BIZ are registered with the correct IP addresses. Unfortuantely it appears that the DNS servers are not Properly configured for these domains. Please check to make sure that all the zone files are setup correctly.
Regards,
X-Registrar


I would appreciate if you could help me. thanks

It's your host.
Everything is registered properly with the registrar - your host's servers are improperly configured.

So does that mean it's not my fault?

My host first told me to contact my registrar, and they told me then to contact my host/or do it myself.

So it seems like my host doesnt know what its doing.

I've actually opened a ticket about this issue and they havent replied yet.

Guess something is fishy here.

As long as the problem is not from my side, im happy. Well, since I dont know much about Internet stuff i am happy not to be forced to solve the problem :)

The only thing I have to do now is wait for their answer and if they dont, then move away?

thnaks

If they didn't properly configure things on their end: moving looks like an option at this point.

While it may just have been a mistake - if it does continue and they can't even properly configure a reseller account: Can they properly configure and secure a server?

hehe good point there david.

I had this problem actually since I registered with them. I could never access any sites under my NS1/NS2, and when emailing them they always told me "the sites work fine", while my friends were saying "I cant access the site".

I will give them a week to reconfigure the whole stuff or I will move away from them.

Thank Yuo David on the prompt replies, shed much light on to it.

I need help :-/

Who is at fault with this complication? I just got this email from my provider

[Quote]
Hi,

What is the domain you are trying to setup DNS servers for. The registrar tech you got dosn't really know what to do. YOu need to register DNS servers at the registrar and you should get in touch with them until you get the right person to get it done.

Thank You,
Eric
--
Technical Support Team
EagerHost, Inc.
[/qoute]

please help me, thanks

Hi imaginative,

I want to take this time to appologise for the time it took to resolve your issue. After reviewing your ticket, it looks like we have resolved your issue and I personally replied.

A simply "A" record was not present in the IMAGINATIVE.BIZ zone file for ns1. and ns2. which created some resolution issues. Our signup system (Lpanel) does not create these "A" records by default. In most cases the nameservers function fine without them. But, from time to time, depending on the register, issues arise.

You got a typical and yet "canned" response from Eric simply because most clients DO forget to setup their nameservers with your register and 99% of the time this is the cause of any issues regarding resolution.

Let us know if I can be of any more help.

Thanks,
Matt

Even with the apology included, the fact that the customer support was so easy to jump at the other company and (quite rudely) blame them is kind of disturbing. Especially when it turns out to be a problem with the primary A record. Isn't this the first thing you should have checked??

-D4n

Originally posted by EH-Matt

You got a typical and yet "canned" response from Eric simply because most clients DO forget to setup their nameservers with your register and 99% of the time this is the cause of any issues regarding resolution.

Let us know if I can be of any more help.

Thanks,
Matt

Please revamp your "canned" answers. They contain spelling and grammatical errors. They also come off quite rude. This may be fine in a forum, but definately not in a business communication.

Also, you do not setup a domain name with a "register" you set it up with a registrar.

-D4n

Originally posted by danjahner.com
Even with the apology included, the fact that the customer support was so easy to jump at the other company and (quite rudely) blame them is kind of disturbing. Especially when it turns out to be a problem with the primary A record. Isn't this the first thing you should have checked??

-D4n

Agreed.

The canned response simply comes from the fact that 9/10 times resolution issues occur, it ends up simply being what we said - the name servers are not setup with the registrar.

Though we make a big point to make sure customers set these up - many never do and then come to us for help when it does not work after failing to read the welcome e-mail.

And many times, clients have to contact the registrar directly (option not in registrar control panel) and then the registrar gives them a canned response - "Simply update your name servers to ns1. and ns2. via our control panel" (and make to reference to the actual creation of the name servers)

Thanks,
Matt

Originally posted by danjahner.com
Please revamp your "canned" answers. They contain spelling and grammatical errors. They also come off quite rude. This may be fine in a forum, but definitely not in a business communication.


Sorry, I guess I should rephrase that, Eric's reply was more of a "typical" answer rather than a strict "canned" answer - he actually composed the reply. (didn't select it from a drop-down menu)

I see what Eric has to say on Monday - agreed he should read over his responses before clicking the submit button.

Originally posted by danjahner.com
Also, you do not setup a domain name with a "register" you set it up with a registrar.

Sorry for the minor misspelling.

Thanks,
Matt