I used my current host for 14 days and used up the bandwidth, so on Friday, I asked if there was a 30-day money back guarantee, and I got the response:

Yes, we usually provide 15 day money back offers. We can give you a 30 day
money back guarantee, if you desire on any of our smaller packages.

So, today, I asked them to cancel my account with a refund, and they said they didn't offer refunds or money back guarantees. I showed them that response, and they said:

I am not sure what staff member emailed you, I only work here on the
weekends, yet we do not offer any guarantees or money back offers.

What should I do? I mean, they did say they had a 15-day money back guarantee, so shouldn't they grant it? I plan to email them again on Monday (since that guy only works on the weekends) to see what's up.

-Constance

Does that host offer the money back option on the site, or just via email?


Lats...

I didn't see it anywhere on the site, so just email.

If it's not publicly on display, there may well be a chance that you've lost your cash.

Of course, commenting here about such things may persuade some hosts to bend over backwards :)


Lats...