Hi

I know what you are thinking. NOTHING IN LIFE COMES FOR FREE. WELL SOMETHING THAT IS GOOD.

Here it goes.

Requirements:

I use a linux server

Must be free


I would like a helpdesk system that supports email piping. I would also like a live chat, that is not compulsory but it would be nice.

Any ideas.

Thanks in advance

Jamie

Do a search, this has been covered quite a bit.

Osticket, PMOS, and Cerberus all come to mind (not all include live help, but you can get livehelp from another program if not included).

There are quite a few nice helpdesks out there that only cost a few bucks though.

ok then thanks.

I've just installed HelpCenterLive for my hosting company. It comes with Live Support, Trouble Tickets and FAQs. I also think it uses email piping. You can take a look.

I got mine straight from Fantastico, and contrary to popular belief, not all scripts on Fantastico suck.

There's also a site you can download it from, but I can't post links yet. :/ Just search google for helpcenterlive. :)

If I remember correctly, OSticket is quite good, and supports email piping. Might be worth giving it a try.

Cerberus is excellent ticket system and it has free version too with good support.

Thanks for all your comments.

Yes I have tried Help Centre Live. I don't like it because u can't customize the layout easily. OSticket is now built into HCL.

PHPlive is $99 but I which I have bought. Excellent Product.

take a Look
http://www.freehoststuff.com/SearchFreeHostStuff.asp?TypeS=5&desc=

But Free = Free = Not always Good Support
your best bet wil be alwasy tro try thme all :( and see if someone fit your needs.

Cerberus has free license version with the limitation to only one email account for support staff.

However, it is a great product and you can even remove copyright notices from the footer of template.

Plus, their support is really great!

All thumbs up for Cerberus!

cerberus looks good and just like what I need. I think I'm gonna use that. Heard good about it

what do you all think about the ModernBill Helpdesk?

It's not free.

im now getting a reseller package with it. I want your view now on ModernBills Ticketing

I've used the ticketing feature in modernbill before but i prefer using Inverseflow helpdesk software now.

and how much is that? do they have a site?

Yeah, it's http://www.inverseflow.com/

You can customize it nicely so it works well. I have it on my site where clients can submit tickets using it easily.

Good Luck

thanks for the link. When I got into the demo i realised that I had been on that site before and didn't look very appealing.

So still on the hunt for a Live Support and Ticket System

Thanks for your help though


Jamie

I like support logic. No live chat though. http://www.support-logic.com

Crafty Syntax seems to be pretty good and is included in fantastico - De Luxe (i think)