Has anyone else hosted with Tera-byte been experiencing problems getting web stats. My web.log has been frozen since Dec 7th. E-mail correspondence to me indicates there were waiting on a fix from Cobalt but so far no solution. Last e-mail I was advised this was not just the server I was on but a global problem. I am beginning to wonder about Cobalt if they can't solve what would seem to me to be a simple problem in a shorter time frame. Anyone know of any scripts that will gather web stats without relying on the Host.

If you just have a shared hosting plan with them, I have no suggestions. If this is for a dedicated server, let me know.

Suggest them to go in and do this:

rm -f /home/log/httpd/access
/bin/kill -USR1 `cat /var/run/httpd.pid`
/etc/cron.daily/logrotate

This is quite radical, but will solve their problem. Basically, the logs have grown too big for Cobalt's pathetic perl scripts, which can't handle it anymore and fail with a 'broken pipe' error.

I know, I've had it a few times on some of our servers with a lot of hits... Since cobalt adopted the 'stay silent and hope it disapear' solution to this problem, I had to find a way to have it work properly myself.

This fix will rotate the logs, and put 0s on every virtual sites once done. Don't worry, it will all be back to fine one day after.

Enjoy Tera :D

Thanks Felix
Just a shared account.
I have to believe Tera-byte or Cobalt have tried similar fixes and that since it hasn't solved the problem that it is more difficult. Steve from Tera-byte reads these msgs so maybe he will try your solution.

I doubt that this fix has been tried... In fact, cobalt most likely is trying to find a solution in the scrikpt itself (if they are looking for one actually).

Tera is probably just waiting as I did before ;)

felix its been done. as well as about a dozen other attempts not related to cobalt try's. i have a dedictated cobalt engineer working with my tech team to come up with a fix for servers like mine that get used and used hard. the best we have come up with is a fix that will bring daily logs up but thats it , so this week we are installing that patch on all our servers for shared hosting.

Steve

Yes... we already only have daily logs (isn't it coming with one of their 'security' patch?).

Anyway, we had this problem _even_ with daily logs on the servers...

I beleive 3 time last month on 2 or so of our servers.

Beside that and some frontpage glitches, don't you love RAQs :D

As Steve has now indicated the problem is obviously severe and much more complicated than I realized.
Back to my original post are there scripts that will gather the main info looked at by programs such as Openwebscope?