Hello all, I am starting a GSP and tickets will be a huge part of my support. I have decided to go with ClientExec because for my needs modernbill isnt necessary. ClientExec has a built-in support ticket system, but I have heard very good things about Kayako eSupport.

What are the main differences between eSupport and the build-in clientexec?

If I were to get eSupport can it be integrated with ClientExec?

Does ClientExec build-in ticket system have a possibility of SMS alerts like eSupport does?

Hello Jason!

Of course you should go with eSupport. Clientexec is pretty bad! Good Luck with your buisness!

-Teh kash

I can also suggest to go with eSupport. I've read some good reviews about it.

Regards
D.

Clientexec is pretty bad!

Whats bad about it? Do you mean the trouble ticket system that is built in?

JLevine,

We currently have clientexec for our automation related to billing and use Kayako's eSupport for our helpdesk. We are actually upgrading to Kayako SupportSuite very soon, they offer great upgrade rates for future products if you purchase an owned license.

I would recommend using the third party support system. The support ticket system in clientexec is very limited. You simply have departments and the tickets within those depts. However, using a product such as Kayako's eSupport you have the ability to further expand your ticket options with email piping, sms messages etc.

Another great route to look into for a spectacular support system that is pretty new to the world is Active Campaign's SupportTrio! Active Campaign has been writing some killer software for a while, I've used their 1-2-All product for newsletters and such in the past, but never supportTrio. I've taken it for a test drive and it is comparable to Kayako's support suite. I however, think supporttrio was around first..

I could probably setup some demo accounts on both clientexec and esupport if you would like to see either in acton, let me know!

Hope this helps.

Thanks for the helpful explanation matrux. If you could arrange demo accounts I would be eternally greatful.

We too use Modernbill and Kayako for support. Kayako v3.0 is super nice! The developement on our game control panel has a decent support desk, but nothing like Kayako, although hopefully soon it will be.

Good luck!

I use Support Trio by Active Campaign. I really like it, even set it up to send a small text message to my phone when I have new tickets. :p

Inc Link: http://www.activecampaign.com/supporttrio/