I have encountered a problem in installing websupport ver 1.1pre from http://www.sigh.org in an alabanza server. Anyone experience in it can give a hand ?

I got this when running admin.cgi on the browser:-

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@dotservant.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.


I got this when running index.cgi on the browser :-


Software error:

Can't locate Net/Config.pm in @INC (@INC contains: /usr/lib/perl5/5.6.0/i686-linux /usr/lib/perl5/5.6.0 /usr/lib/perl5/site_perl/5.6.0/i686-linux /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl .) at /usr/lib/perl5/site_perl/Net/SMTP.pm line 17.
For help, please send mail to the webmaster (webmaster@dotservant.com), giving this error message and the time and date of the error. Content-type: text/html


Thanks


[Edited by fweikeong on 01-01-2001 at 10:37 AM]

Originally posted by fweikeong
I got this when running admin.cgi on the browser:-

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@dotservant.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

This could be resulting because of a few problems. Is admin.cgi chmod to 755? Also, it is owned by the right user? If you don't remember chmodding it, login to your server and cd to the directory it is in and type "chmod 755 admin.cgi". Or FTP in and chmod it to owner read/write/execute, group read/execute, world read/execute.



I got this when running index.cgi on the browser :-


Software error:

Can't locate Net/Config.pm in @INC (@INC contains: /usr/lib/perl5/5.6.0/i686-linux /usr/lib/perl5/5.6.0 /usr/lib/perl5/site_perl/5.6.0/i686-linux /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl .) at /usr/lib/perl5/site_perl/Net/SMTP.pm line 17.
For help, please send mail to the webmaster (webmaster@dotservant.com), giving this error message and the time and date of the error. Content-type: text/html

This is because you are missing a perl module named "Config.pm". You need to install it into a perl directory, like /usr/lib/perl5/5.6.0/i686-linux. If you need help installing it, feel free to e-mail me at vince@jtan.com. :)

Vincent,
I have check the rights/owner and @INC all of them seem right to me. but yet the error occurs. One omre thing, I have a few html templates in the sub dir of the dir where admin.cgi and index.cgi resides. they won't show up too, showing error 404.

Any idea ?